Customer Success Executive

Job Description

Job Title: Customer Success Executive Department: Program Location: Onsite – HSR Office, Bangalore Reporting To: Group Program Manager Working Days: 6 days a week (Sunday fixed week off) Timings: 11:30 AM – 8:30 PM About The Role As a Customer Success Executive at MyCaptain, you’ll play a key role in ensuring a smooth and enriching experience for our mentees. This role sits at the intersection of service, communication, and operations — focused on delivering timely support and building strong relationships with learners across our programs. Key Responsibilities Deliver high-quality and empathetic support to all mentees across touchpoints. Resolve customer escalations promptly and with ownership. Develop a thorough understanding of MyCaptain’s products to guide users effectively. Handle customer queries via email, chat, and calls — and be open to transitioning into an omni-channel support model. Collaborate with internal teams to streamline user experience and improve service workflows. Manage all reviews and queries on social media accounts for MyCaptain and associated brands. Conduct regular feedback collection from mentees and ensure accurate data reporting and management. Requirements Proficiency in Google Workspace tools (especially Sheets, Docs, and Gmail). Excellent communication skills — both verbal and written (email etiquette is a must). Strong problem-solving attitude with the ability to multitask. Ability to work effectively across cross-functional teams and stay detail-oriented. Prior experience in customer service or operations will be an added advantage. What You’ll Get A chance to directly impact student experiences and outcomes A collaborative team environment with space to grow Exposure to a fast-paced EdTech startup culture Skills: communication,problem-solving,multitasking,collaboration,email,google workspace,customer service,customer