Customer Service Representative

ARME CONSULTING

0 years

0 Lacs

Noida Uttar Pradesh India

Posted:1 day ago| Platform:

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Skills Required

service timing resolve solver communication chat transactions support crm presentation training development

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Customer Service Representative

Location:

Noida Sector 62

Job Type:

Full-Time

Salary - up to 15k

Language known - Professional English and Hindi

Shift timingAny 9hrs - 6am to 7pm. ( girls )6am to 12pm. ( boys )

Job Summary

We are seeking a motivated and empathetic Customer Service Representative to handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience. The ideal candidate will be a problem-solver with excellent communication skills and a strong customer-first mindset.

Key Responsibilities

Respond to customer queries via phone, email, chat, or in-person professionally and promptly.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain records of customer interactions, transactions, comments, and complaints.
Process orders, forms, applications, and requests.
Keep up-to-date with product knowledge and company policies to provide accurate assistance.
Collaborate with internal departments to resolve complex customer issues.
Achieve personal/team performance goals, such as customer satisfaction and response time.

Requirements

Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices is a plus.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
High school diploma or equivalent; college degree preferred.

Preferred Skills

Patience and ability to remain calm under pressure.
Conflict resolution skills.
Team player with a positive attitude.

Benefits

Competitive salary
Ongoing training and development

Interested candidates can reach out:-

Contact no - 097482 62237

E-mail:- arnab@armeconsulting.in

Visit our website:- www.armeconsulting.in

This job is provided by Shine.com

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