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Customer Service Associate

Customer Service Associate

Accenture in India

1 - 3 years

0 Lacs

Mumbai Metropolitan Region

Posted:21 hours ago| Platform:

Apply

Skills Required

service strategy consulting technology network power support query communication metrics analysis updating

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Voice - Customer Service

Designation:

Customer Service Associate

Qualifications:

Any Graduation

Years of Experience:

1-3 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

voice being the main skill- proficiency in spoken and written communication.expected to be on calls

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems
Your day to day interaction is with peers within Accenture before updating supervisors
In this role you may have limited exposure with clients and/or Accenture management
You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
The decisions you make impact your own work and may impact the work of others
You will be an individual contributor as a part of a team, with a focused scope of work
Please note that this role may require you to work in rotational shifts

Any Graduation

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Accenture in India

Business Consulting and Services

Dublin 2 San Francisco

10001 Employees

6847 Jobs

Key People

Bhupender Singh

Managing Director
Manish Sharma

Country Managing Director
Rashmi Bansal

Senior Executive Partner

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Customer Service Associate