Posted:2 weeks ago|
Platform:
Remote
Full Time
Our vision is to build the ecosystem that makes doing the right thing second nature - one small change at a time. With technology and a fresh take on historical logistics, we’re reviving the Milkround — connecting communities with local producers, delivering sustainable goods to doorsteps, and building a truly circular supply chain. We’ve grown from a small UK operation to a community-powered movement, now with a presence in the U.S. — and we’re only just getting started.
Our Customer Success team is passionate, proactive, and positive, responsible for ensuring exceptional service in the Modern Milkman way. Resolving issues and collaborating with other teams to ensure the customer experience is above and beyond – we put the customers at the heart of any decision made. We don’t just resolve issues — we elevate experiences, help other departments understand our customers better, and ensure our culture is felt in every interaction.
An organised, behind-the-scenes support to keep the Customer Success team running smoothly across both markets. You’ll manage key admin functions — from dispute handling to help content and reporting prep — with an eye for accuracy, clarity, and consistency.
As the client is UK-based, you will be required to work in UK daytime:
hotsourced
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