Customer Relationship Officer

Company Description

Zequin is a women-led startup at the forefront of AI innovation, committed to delivering cutting-edge AI solutions to automate, simplify, and enhance decision-making at scale. Our team of AI experts combines deep technical knowledge with industry expertise across various domains to address complex challenges and unlock new opportunities. We collaborate with research and development partners to drive groundbreaking advancements, aiming to create a sustainable, technology-driven future. By engaging students and academia, we offer state-of-the-art learning experiences, blending academic rigor with real-time exposure to industry-driven products.

Role Description

This is a full-time hybrid role for a Customer Relationship Officer located in Coimbatore. The Customer Relationship Officer will be responsible for managing business relationships, ensuring excellent customer service, maintaining effective communication, and driving sales. Day-to-day tasks include handling customer inquiries, resolving issues, lead management, marketing skills in EdTech related operations, visiting customers office premises for events and schedule management.

Qualifications

• Business Relationship Management and Sales skills
• Strong Communication and Customer Service skills
• Ability to think strategically and multitask effectively
• Bachelor's degree in Business Administration, Finance, or a related field
• Experience in the EdTech or IT company is a plus