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Customer Relationship Manager

0 years

0 Lacs

Posted:1 month ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a CRM Manager to manage and strengthen relationships with buyers, agents, and retail clients in the apparel manufacturing sector. The role involves handling client communication, order follow-ups, and ensuring smooth coordination between the sales, production, and dispatch teams. Key Responsibilities: Maintain and update customer database with accurate contact and order information. Handle client inquiries, quotations, sample requests, and order follow-ups. Coordinate with internal departments (merchandising, production, and dispatch) to ensure timely order fulfillment. Track customer feedback, complaints, and resolve issues promptly. Schedule and manage communication through calls, emails, and meetings. Generate regular reports on customer activity, order status, and sales performance. Requirements: Graduate in Business, Marketing, or related field. Prior experience in CRM, sales coordination, or client servicing (preferably in apparel/textile industry). Strong communication and interpersonal skills. Proficiency in MS Office and CRM software (e.g., ERP-integrated systems). Ability to multitask and manage timelines effectively. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Language: English (Preferred) Work Location: In person Speak with the employer +91 8076604923

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