1151 Customer Interaction Jobs - Page 19

CCS Real Estate is looking for Sales Intern to join our dynamic team and embark on a rewarding career journey Sales Support: Assist the sales team with administrative tasks, such as data entry, preparing sales documents, and maintaining customer records Provide general support in managing sales inquiries, follow-ups, and order processing Market Research: Conduct research on industry trends, competitors, and target markets to identify potential prospects and market opportunities Gather data and analyze information to support sales strategies and decision-making Lead Generation: Assist in lead generation activities by identifying potential customers through online research, social media platforms, and other available resources Maintain a database of leads and prospects for the sales team to pursue Customer Engagement: Participate in customer interactions, including phone calls, emails, and meetings, under the guidance of sales representatives Support in addressing customer inquiries, providing product information, and resolving basic issues Sales Analytics: Assist in analyzing sales data and performance metrics to identify areas of improvement and track progress towards sales goals Generate reports and dashboards to visualize sales trends, customer behavior, and other relevant insights Sales Presentations: Contribute to the development of sales presentations and sales collateral Help create engaging content, visuals, and product/service demonstrations that effectively communicate value propositions to potential customers Sales Coordination: Collaborate with internal teams, such as marketing, operations, and customer service, to ensure smooth coordination and timely delivery of products or services to customers Assist in managing sales-related documentation and processes Professional Development: Actively participate in sales training programs, workshops, and meetings to enhance sales knowledge and skills Seek feedback from sales professionals and take initiative to continuously improve performance

Responsibilities: * Manage sales team performance & training * Develop sales strategies & plans * Achieve revenue targets through customer engagement * Collaborate with marketing on campaigns & promotions Health insurance Life insurance Flexi working

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and Branch Collection Managers in achieving the collections target at a Branch/Area office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 4 to 6 years of experience in Collections function Should have basic knowledge of Home Loan market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch/Area office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage the team of Collections Associates Maintain and prepare the Collections reports for the branch/area office

Special Services Local; Customer Interaction for Quotes; Bookings & Queries; Customer Retention; Customer Satisfaction; Execute Standard Operating Procedures per Product; Gross Margin Achievement/ Growth; Job Conversion; Policy & Procedure Compliance; Revenue Achievement/ Growth; Service Performance; Vendor Usage; Provide support for RFQ/RFI and support requirements by bundling available capabilities for our vendor pool What you will do : Pre-Sales: Driving new business with identifying prospects in the Healthcare industry and recording/updating their pipeline Meet Healthcare customers face to face (when needed) basis the guideliness from the organization and supervisor Creating and presenting pricing proposal for domestic + international Healthcare enquiries/RFQ Post-Sales: Complete Monitoring to ensure smooth execution of shipment Analysis of the customers and explore the growth opportunity in Healthcare volume /revenue Working with cross functional teams to ensure customer s concern are timely addressed. Involves representing the organization to our current and potential customers in face-to-face interactions Administration FORWARD PLANNING Plans and organizes own work on daily / weekly basis. RESPONSIBILITY PROCESS Follows and provides input on new and existing procedures or processes. Regular interaction with First Line Management./Regular interaction with Senior Management. Continual interaction with External Customers. Y ou will be a great fit if you You have Healthcare/Clinical trials/IMP drugs/Biological samples/kits,etc experience (sales + operations knowhow of Healthcare industry) in any organisation that specialises in Healthcare logistics You understand the different packaging solutions for temp sensitive Healthcare shipments and have strong understanding of Indian/Global vendors specialising in temperature controlled package movement Good presentation skills, influencing & persuasion skills, negotiation skills, written & verbal communication skills, networking skills Knowledge, Skills and Abilities Business acumen Global Perspective FedEx Knowledge Healthcare Industry knowledge Strong presentation skills Influencing and persuasion skills Negotiation skills Excellent written and verbal communication skills Networking skills

JD for Systems Engineer II Reporting to Systems Engineering Supervisor Travel: 30-70% (as per project requirement) Roles and Responsibilities: Controls Systems Hardware and Application software hands-on experience - DCS. ESD, F&G systems (ICSS projects) Deliver technical solution to customers within agreed schedule and budget Work closely with Project Lead, Engineering Supervisor, other Leads and Project Manager. Understand the customer s project Specifications, RFQ, Architecture, etc. , Hands-on working in detail engineering, System Architecture, BOM To collaborate with team and carry out Control System Hardware and Software Detail Engineering (including HMI), Application Development, Testing, Integration of Hardware, FAT with customer at factory as per project duration, Site Commissioning, system Cut-over s, Loop Checking. Use effectively Typical / Templates for Complex Loops and project specific standards To read, understand P&IDs, Control Narratives, Logic diagrams, etc. Complete assigned work scope against the project plan, with 100% quality delivery (Right the First time) Site visit for Control & safety Systems Installation supervision, SAT, pre-commissioning, commissioning and hand over the project to customer / LSS team. Ensure compliance with quality / safety procedures during Engineering & Site execution phase. Identify possible improvement opportunities, share and contribute for its implementation Practice common methods, techniques, tools and products and provide feedback for future improvement Usage of engineering tools for optimization of Engineering man hours Technical Skills: Should have minimum 6+ years of hands-on experience in: DCS / Safety PLC / PLC (preferably on Honeywell Systems) - Being part of Detail engineering, Testing and Commissioning. Third party systems interface - Modbus TCP, Modbus RTU, OPC (UA, DA, HDA, A&E), ProfiNet, Profibus and similar. HART, Foundation Fieldbus, Profibus Advanced L2/L3 nodes - Alarm, History, Asset, Network Management Networking Knowledge: TCP/IP protocols, Switch/Router and domain controller configurations. Virtualization of control nodes - added advantage Domain knowledge - Refinery, Petrochemicals, Pipeline, Power, Renewables Behavioral Skills: Plan, Execute & deliver as per commitments Team player with Good command on Oral + Written communication Strong ability to work as team player and acquire/share technical skills and competencies. Customer interaction capabilities during Project life cycle. Education Bachelor s degree (BE/B Tech - Instrumentation, Electronics) WE VALUE Very good knowledge of Control & Safety systems Individual who quickly analyze, incorporate, and apply new information and concepts. Diverse and global teaming and collaboration Ability to communicate with individuals within the project team. Individuals who are self-motivated and able to work independently, who consistently complete the assignments within schedule & 100% Quality. Ability to adapt to change with ease Education Bachelor s degree (BE/B Tech - Instrumentation, Electronics) WE VALUE Very good knowledge of Control & Safety systems Individual who quickly analyze, incorporate, and apply new information and concepts. Diverse and global teaming and collaboration Ability to communicate with individuals within the project team. Individuals who are self-motivated and able to work independently, who consistently complete the assignments within schedule & 100% Quality. Ability to adapt to change with ease

Job Requirement: Graduate in any discipline. Strong communication and analytical skills required. Disciplined in work ethics and should be proactive in approach Flexible in shift starting from 9 am till 11 pm. Ready to take challenges and prepare strategy to meet the team goal Proficiency in MS Office (Excel, Word and PowerPoint) required. Should have minimum 2 years of Support experience related to Sales/Network. Should possess organizational skills. Should be able to inspire the team members to meet company goals and objectives. Should be able to use negotiation skills to achieve results and reach an understanding in the event of a workplace conflict. Job description: Deliver defined Process SLA & KPIs. Manage & motivate a team of 12-15 Sales Comm Representatives. Maximize their productivity and improve Quality. Utilize and enhance the expertize of agents and make them reach the goal of monthly and yearly conversion targets. Control attrition and Shrinkage, Driving key process metrics like Utilization, occupancy, PSAT,FCR, conversion, AHT, Penetration etc. Monitoring Calls and providing feedback to Representatives, preparing reports and presentations for reviews. Complete self weekly login and take calls/chat/email as per quality standard Timely respond on email/chat/message of Sales network and provide complete support to them in loan and transaction processing Adhere Turn Around Time and make sure that expected outcome is delivered from respective campaign. Conducting team meetings – pre and post shifts. Analyze daily / weekly reports – MIS and taking necessary steps to improve performance. Prepare campaign strategy and execute them to meet the goal. Timely escalate the critical observation from campaign calling/chat/email from Sales Network team. Ensure to run all the campaigns in timely manner and inform to the line manager in case of any delay. Performance sharing with agents in timely manner. Help agents earning incentives and work for the improvement of bottom performers. Getting reports streamlined on PowerBi and monitor them daily. Highlights to the Ops analytics team incase of any observation. Update the scripts as per campaign requirement Share daily updates in the group to all agents and make sure they follow the right and correct information on the partner and customer interactions.

Roles and Responsibilities Develop new business opportunities through effective sales strategies and relationship building with customers. Provide technical support to customers by understanding their requirements and offering suitable solutions. Manage existing accounts, identifying upsell/cross-sell opportunities to increase revenue growth. Analyse market trends, competitor activity, and customer needs to inform sales decisions. Generating new leads and visiting potential customers to demonstrate our product range. Desired Candidate Profile 1-2 years of experience in industrial product sales or related field (B.Sc. / B.Tech/B.E.). Strong communication skills for effective customer interaction and negotiation. Techno-commercial knowledge of industrial products/services; ability to understand complex technical concepts. Excellent interpersonal skills for building strong relationships with customers and colleagues alike.

Job Requirements Masters degree in mechanical engineering / chemical engineering with sound knowledge of Petrochemical / Refinery / Power plant system design and detailing. Minimum 10 - 15 years of experience in analysis, design and detailing of Pressure vessels, heat exchangers, tanks, piping system, pipe supports, and pipe support structures. Steel & RC structures, preparation / review of detailed fabrication drawings, QAP's, layouts, vendor document review cum interactions in Petrochemical, fertilizers & power plants. Excellent written and oral communication Exceptional organizational and record keeping skills Hands on experience in engineering & analysis in large MNC's and Engineering Consultants. Possess excellent analytical, problem solving, organizational, interpersonal, and motivational skills with the ability to move cleanly from theoretical to implementation thinking. Unfailing dedication to deadlines and commitments. Knowledge of PV Elite, AutoPIPE, CAESAR II are essential. Knowledge of STAAD Pro, ANSYS would be an added advantage. Experience with 3D plant modeling software like AutoPlant, SP3D, Bentley Plant Space, TEKLA , other PDS or PDMS Software. Work Experience Hands on experience in carrying out piping stress analysis (Static & Dynamic) of critical piping systems including pipe support definition, detailing and qualification. Experienced with applicable National / International codes (UBC, IBC, UKOOA, ISO, ASCE, AISC, ACI, ASME, ASTM, EURO,CSA , AS, Indian Standards) She/he should have the skills to work with diverse team of people, be innovative and adapt quickly to new and upcoming technologies. Familiarity in hands on design and analysis of GRP Vessels & Piping system, PP, PVC and PE piping system.

Experience in Account Receivable, VME & FME, Reporting on Receivables and analysis to control the overdue, Ensuring periodic Balance Confirmation & RNR letter, Supervise doubtful debts & their provisions in books, Monitor overdue & their collections Required Candidate profile Coordination with Other department, O2C tower end to end cycle knowledge, MIS, Presentations skills, Plan & drive the related IT team towards Execute of projects within time line.

PART TIME ROLE * Promote products through marketing efforts * Assist with part-time events and promotions * Maintain customer relationships * Manage sales at assigned location (s) * Sell directly to customers * Meet sales targets Over time allowance Sales incentives Flexi working

Role & responsibilities We are seeking a qualified and customer-focused Optometrist to join our team at Titan Eye+ . The ideal candidate will be responsible for conducting eye tests, prescribing lenses, and providing expert consultation on eyewear solutions. This role bridges clinical excellence with exceptional customer service in a retail setting. Clinical & Diagnostic Duties: Conduct comprehensive eye examinations including refraction, vision testing, and ocular health screening. Prescribe corrective lenses and provide contact lens fitting and guidance. Maintain accurate patient records and prescriptions. Customer Experience: Explain eye conditions and prescriptions clearly to customers. Assist customers in choosing frames and lenses based on prescription, face shape, lifestyle, and budget. Offer after-sales support including minor adjustments and handling vision complaints Sales & Store Support: Work closely with the sales team to drive store revenue and conversions. Promote value-added lens coatings, premium products, and offers. Ensure cleanliness and calibration of diagnostic equipment. Preferred candidate profile Bachelors or Diploma in Optometry from a recognized institution. Registered with the Optometry Council (as per local/state regulation). 03 years of relevant experience (Retail optometry experience preferred). Strong communication and interpersonal skills. Basic knowledge of optical instruments and software. Customer-centric with good problem-solving abilities.

Handle incoming calls, emails, chats, and messages from customers Resolve customer queries, complaints, and service issues promptly and professionally Maintain accurate records of interactions and transactions using CRM systems Guide customers through processes such as order placement, product use, returns, and troubleshooting Follow up on customer interactions to ensure resolution and satisfaction Coordinate with internal departments (sales, logistics, technical) for issue escalation or resolution Provide information about products, services, offers, and policies Identify customer needs and suggest relevant solutions or services Meet performance metrics including response time, resolution rate, and customer satisfaction Maintain a courteous and empathetic attitude at all times

A Sales Executive is responsible for:1 Generating new business opportunities through sales and marketing activities 2 Building and maintaining strong customer relationships, negotiating and closing deals 3 Conducting market research and analysis to identify new sales opportunities 4 Developing and delivering presentations and proposals to prospective clients 5 Achieving sales targets and reporting on sales activities and progress 6 Staying up-to-date with industry trends, competition and market changes 7 Collaborating with cross-functional teams to ensure customer satisfaction and drive business growth 8 Maintaining accurate records and documentation of sales activities and customer interactions The ideal candidate should have strong communication, interpersonal and negotiation skills, as well as experience in sales and a deep understanding of the industry and market they are selling to

Adherence of Statutory & legal Compliance Prior approval, registration, return filing etc. End to end processing of Chits Business Application processing/KYC compliance/system Updating/auction process/payment processing etc. Goals Customer Service End to end customer interaction process MIS & Vendor Payments

VAMOSYS is a leading provider of Telematics services, specializing in GPS Vehicle tracking, Fleet Management systems, and Fuel Monitoring. We are looking for a Social Media Marketer to manage our social media channels and increase our online presence. Responsibilities: Develop, implement and manage our social media strategy. Define most important social media KPIs. Manage and oversee social media content. Measure the success of every social media campaign. Use social media marketing tools such as Buffer or similar platforms. Collaborate with Marketing, Sales and Product Development teams. Monitor SEO and user engagement and suggest content optimization. Communicate with industry professionals and influencers via social media to create a strong network. Provide constructive feedback. Stay up-to-date with the latest social media best practices and technologies. Qualifications: Proven work experience as a Social Media Marketer or similar role. Excellent knowledge of Facebook, Twitter, LinkedIn, Instagram, and other social media best practices. Experience with doing audience and buyer persona research. Understanding of SEO and web traffic metrics. Good understanding of social media KPIs. Familiarity with web design and publishing. Excellent multitasking skills. Critical thinker and problem-solving skills. Excellent verbal and written communication skills. Good time-management skills. Degree in Marketing or relevant field.

Looking for an experienced customer support executive to provide customer service to the fullest satisfaction. Respond to calls, chats, email and messages and assigned tickets from users with agreed time limits Ability to handle complaints, provide appropriate solutions and alternatives within the time limits and follow up until closure to ensure solution. Immediate liaison to provide product/services information and resolve any emerging problems faced by customers with accuracy and efficiency. Build sustainable relationships and trust with customers through open and interactive communication. Record maintenance of all transactions and interactions with the customers. Possess excellent product knowledge to enhance customer support. Properly escalate unresolved issues to appropriate internal teams and ensure all issues are properly logged. Ensure excellent service standards and maintain high customer satisfaction. Prepare product or service reports by collecting and analyzing customer information. GPS experience is preferable. Required Skills: Excellent communication and conversation skills (Verbal and Written) Good documentation skills. Should have a great customer handling skills with Patience. Able to handle unforeseen situations. Quick adaptability and ability to work under pressure.

Harnessing the Power of Data, Together. Solace stands at the forefront of technology and innovation, empowering the worlds largest enterprises in their journey towards becoming real-time, data-driven organizations. Our cutting-edge technology intelligently, securely and reliably helps our customers by solving use cases like hybrid cloud integration, IoT connectivity, microservices, and big data distribution. The next time you drive a luxury vehicle, order new furniture online, fly in a plane, or do some online banking, your positive experience could be a direct result of our technology, and your hard work! Overview This position is for a Solution Support Engineer based out of our Bangalore location. You will support Solace clients to ensure they have a good experience and solve technical issues that might arise. The Cool Stuff You ll Do Deliver a superior customer experience Improving our infrastructure tooling, observability, and automation Resolving incidents Handling service requests and provisioning by the customers Support partners and regional teams as part of a global team Be on-call rotation and provide 12x7 off-hours support Contribute to making the production environment more efficient, less error-prone, etc. Actively involved in development for scalable deployment (automation, tooling, etc.) What You ll Bring to the Role At least 5 years experience in a technical role (software development, technical support, QA etc.) TCP networking, concepts, and troubleshooting Unix/Linux System Administration Programming experience in at least one of: Java, C, or .NET Excellent English communication skills, both written and verbal Strong personal commitment to quality and customer service Ability to take initiative in a dynamic working environment. Willing to provide 12x7 off-hours telephone support approximately one week per month Legally able to work in India Desired Skills Messaging protocols: JMS, MQTT, AMQP, REST Experience with virtualization: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, etc. Use AI analytics to gain insights from customer interaction patterns and improve service delivery Deploy natural language processing (NLP) tools for intelligent ticket routing and sentiment analysis Leverage predictive analytics to anticipate customer needs and proactively address potential issues Cloud computing environments: AWS, GCP, Azure, etc. Authentication protocols: LDAP, Kerberos, OAuth, SSL Client Certificate Authentication Messaging Products: Kafka, MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, Tibco BusinessWorks, MuleSoft Anypoint Platform Why You ll Want to Join Us at Solace We have an awesome team! You ll get to work with some of the smartest individuals in the business We believe in work-life balance and believe it s important to love what you do We have adopted a hybrid work model to create an inclusive working environment for everyone We live by our values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Every. Single. Day. Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy) We like to brag about our stellar customer lineup ! We are social - we like to keep things simple and fun! We are one of the top-ranked employers on Glassdoor We have a sense of humour and make cool videos on cool topics like MITT and this !

About Pani Pani Energy is made up of a worldclass team of highly motivated individuals who share a mutual passion for the environment. We have created a web-based platform which enables the operators of water treatment facilities to operate their plants more efficiently saving energy, consumables, and the environment. We are excited to tackle challenging problems for the betterment of society. Our workplace environment fosters and encourages both ingenuity and collaboration. Pani is part of the 2025 Global Cleantech 100 list of companies committed to taking action on the climate crisis for our contribution to accelerating the water sectors transition to net zero, and we are looking for driven, enthusiastic people who share this vision. Position Description You will be a key part of Pani s sales team reporting to the Director of Sales, serving as a critical intermediary during the mid-sales funnel, bridging the gap between initial sales processes and post-sales customer experience. With a primary mission you amplify the products value to the customer, ensuring smooth transitions and consistent value addition throughout the customer journey. Blending technical expertise with a deep understanding of customer needs, you will be ensuring the product delivers tangible, sustained value throughout the customers journey. About You You have a passion for water treatment and have a deep understanding of plant operations and processes. You enjoy the challenge of working on innovative projects with an equally talented group of co-workers who will both challenge and support you. You believe in lifelong learning and welcome the opportunity to constantly iterate and improve upon your skills. Fundamentally you want to use your talents and energy to better the world for others and contribute to the responsible management of global water and energy, and CO2 reduction. What you bring to the team University degree in engineering, sciences, or relevant equivalent education and experience Minimum of 3 years of plant operation/ process engineering experience Technical Acumen: Possess a deep understanding of technical treatment plant operations & process, especially in areas like desalination (SWRO, BWRO, etc.) and municipal wastewater treatment plants. Customer Insight : Ability to identify customer challenges and curate tailored use-cases and demos. Interpersonal Prowess: Must exhibit outstanding interpersonal abilities, fostering relationships with customers and internal teams alike. Communication Mastery: Adept at both written and verbal communication, ensuring clear conveyance of value propositions and technical nuances. Customer Interaction: Comfortable and confident in dealing with customers across various organizational hierarchies. Responsibilities Sales Collaboration: Partner closely with Account Executives to gauge customer needs, support sales team with technical documents, technical proposals and with detailed product & process know how s. Technical Acumen: Possess a deep understanding of technical treatment plant operations & process, especially in areas like desalination (SWRO, BWRO, etc.), beverage and municipal wastewater treatment plants. Technical Assessment: Based on the use cases identified by sales team, understand & evaluate Operational Intelligence (OI) requirements & technical plant design, availability of instruments, data, and other elements to prequalify which product fits the customers needs best. Product Demonstrations: Lead or assist in showcasing product benefits to end customers, highlighting the transformative potential of using OI for decision-making. Internal Handover: Provided as needed support for the product onboarding process. This includes supporting Onboarding application engineer & relevant teams during kick-off sessions, user training, and addressing any technical hitches that may arise. Quarterly Value Reviews (QVRs): Collaborate with Account Managers and the Customer Success team during QVRs. This involves providing Account Managers with technical proofs of customer value creation (cost savings, cost avoidance, opportunity identification) and related facts that have added value to customer or can add additional value through upsells or continued usage. Training & Webinars: Organize and conduct webinars and training sessions in tandem with the product and CS teams to ensure customers get the most out of their purchase. Nice to Have Experience with B2B sales at any stage within the customer journey Experience working for a SaaS startup Does this role sound like the next step in your career Then we want to hear from you! If you don t meet all of our requirements exactly, then we invite you to use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable. Our commitment to an extraordinary work environment At Pani, our values drive how we work with each other, and we believe that being yourself at your place of work is just as important as the work you do. We strive to foster an inclusive and diverse community for all employees from all walks of life. So, no matter your gender, sexual orientation, physical ability, religion, ethnicity, race, age, or geographical location, we are a community that welcomes you. Our Pani Recruitment Team personally reviews each application. Experience Required Associate Location Bengaluru, Karnataka, India Employment Type Full Time

Building a strong pipeline of prospective customers, nurturing leads, and successfully converting them into sales. Achieve overall sales and product range wise targets within an assigned territory Manage customer interactions and maintain strong relationships with customers. Conduct market research, identify new business opportunities, understand market trends, and conduct competitors’ analysis. Assisting the Product marketing team in seminars, training courses, exhibitions, and product launches. Prepare and present regular reports, forecasts, and execute sales strategies for the territory. Use CRM for managing product and customer related information. Handling full product sales cycle including payment collection. Prepare a monthly travel plan and report daily activity updates to the reporting manager. Work closely with the service and application team to support customer query resolution. Travel extensively within the assigned territory to visit customers as and when needed.

A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities:1.Make outbound calls to customers to promote products and services, or follow up on recent purchases.2.Respond to customer inquiries and provide information about products and services.3.Resolve customer complaints and provide appropriate solutions.4.Keep records of all customer interactions and transactions, updating customer information in a database as necessary.5.Meet and exceed sales and customer satisfaction targets.6.Continuously improve product and service knowledge to provide accurate information to customers.7.Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.8.Follow all company policies and procedures, including those related to confidentiality and data security.9.Participate in training and development opportunities to improve skills and knowledge.10.Adhere to schedules and work efficiently under pressure to meet deadlines.

As a Salesman, you will be responsible for promoting and selling products or services to customers. Your persuasive communication skills, product knowledge, and customer-oriented approach will contribute to achieving sales targets and building strong relationships with clients. Responsibilities: Product Knowledge: Acquire in-depth knowledge of the products or services being offered for sale. Stay updated on features, benefits, and competitive advantages. Customer Engagement: Approach potential customers and engage them in conversations to understand their needs. Provide information about products and services based on customer inquiries. Sales Pitch: Present products or services in an engaging and persuasive manner. Highlight features and benefits that match customer requirements. Demonstrations: Conduct product demonstrations or provide samples to showcase product quality and functionality. Quoting and Pricing: Provide accurate price quotes to customers and explain pricing structures. Discuss any discounts, promotions, or special offers. Closing Sales: Use effective sales techniques to guide customers toward making a purchase decision. Address objections and concerns to overcome potential barriers. Order Processing: Collect necessary customer information for order processing. Ensure accurate entry of orders and payment details. Relationship Building: Build rapport and establish positive relationships with customers. Follow up with customers after the sale to ensure satisfaction and address any issues. Sales Targets: Achieve individual and team sales targets set by the organization. Continuously work to meet and exceed sales goals. Market Research: Stay informed about industry trends, customer preferences, and competitors' offerings. Documentation: Maintain accurate records of sales transactions, customer interactions, and leads. Collaboration: Collaborate with colleagues and sales teams to share insights and best practices.

Note: This role requires you to work in EST timezone This is a hybrid role We expect you to be in our Bangalore office for 3 days in the week About Rippling Rippling gives businesses one place to run HR, IT, and Finance It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers For the first time ever, you can manage and automate every part of the employee lifecycle in a single system Take onboarding, for example With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365?all within 90 seconds Based in San Francisco, CA, Rippling has raised $1 4B from the worlds top investors?including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock?and was named one of America's best startup employers by Forbes We prioritize candidate safety Please be aware that all official communication will only be sent from @Rippling com addresses About The Team Ripplings Customer Support team is a collaborative, dynamic group dedicated to ensuring customer success With team members spanning the globe, we work closely with Product, Engineering, and Operations teams to deliver seamless support experiences The team has been instrumental in scaling Ripplings operations, contributing to our recognition as a top SaaS provider By joining the team, you will be part of a culture that values innovation, growth, and customer obsession, with ample opportunities for professional development About The Role As a Customer Support Supervisor at Rippling, you will lead a high-performing team responsible for delivering exceptional support to our customers You will act as the point of contact (POC) for all actions and domains within your team, ensuring efficient operations, seamless collaboration, and outstanding customer experiences This role demands a strategic mindset combined with hands-on leadership skills to drive team performance and process improvements in a dynamic, fast-paced environment You will report directly to the Customer Support Manager and play a pivotal role in aligning team goals with Ripplings broader objectives This is an exciting opportunity to influence the customer journey, lead a talented team, and contribute to the continued success of Rippling What You Will Do Team Leadership and People Management: Act as the primary POC for your team, overseeing all operational aspects Lead, mentor, and support team leads in their respective roles, fostering a culture of accountability and excellence Provide coaching, constructive feedback, and professional development opportunities to team members Handle team scheduling, attendance management, and adherence to ensure optimal staffing coverage Operational Management and Performance: Monitor and drive team productivity, ensuring performance metrics are met or exceeded Track adherence to SLAs, response times, and quality benchmarks, addressing any gaps proactively Analyze team performance data and trends to identify areas for improvement and implement solutions Issue Identification and Resolution: Proactively recognize potential issues in customer interactions or workflows and drive timely resolutions Collaborate with cross-functional teams, including Tech, Product, and Operations, to address and resolve complex customer issues Serve as a conduit of information between the Customer Support team and senior management, ensuring goals and updates are communicated effectively Customer Experience Improvement: Identify patterns in customer feedback and operational inefficiencies, providing actionable insights for process optimization Work closely with the Product and Engineering teams to suggest enhancements and stay updated on product developments Assist in creating or updating knowledge base articles to empower customers with self-service solutions Team Collaboration and Communication: Build and maintain strong relationships with internal stakeholders to ensure seamless support operations Actively contribute to team meetings, strategy sessions, and training initiatives Ensure team alignment with Ripplings customer-centric values and overall mission What You Will Need Experience: At least 4+ years in customer support, with a minimum of 2 years in a supervisory or leadership role, preferably within SaaS or technology environments Leadership Skills: Proven ability to lead and develop a team, with a focus on coaching, feedback, and performance management Technical Proficiency: Familiarity with customer support platforms and principles along with a solid understanding of HR or IT systems (preferred) Analytical Mindset: Strong problem-solving skills, with the ability to analyze data, identify trends, and implement improvements Communication: Excellent verbal and written communication skills?clear, concise, and empathetic Adaptability: Flexibility to work in US time zones and handle evolving priorities in a fast-paced environment Customer-First Mindset: A deep commitment to delivering exceptional customer experiences

Role & responsibilities Organize lab workload efficiently. Multi-day practical task planning Demonstrate & train others on lab procedures and techniques Participates in equipment/lab product supplier discussions Development: Formulate coatings & Inks using established templates and procedures. Testing: Conduct coating & paint characterization tests, including Adhesion- Crosscut, Hardness- Solvent resistance, Mechanical, Corrosion, Weather and Chemical resistance, etc. Documentation: Maintain accurate records of formulations, test results, and laboratory procedures along with mandatory SHE documentations. Safety: Ensure all laboratory activities comply with safety protocols and use of Personal Protective Equipment (PPE). Maintenance: Maintenance and calibration of laboratory equipment. Collaboration: Work closely with R&D and technical teams to support new product development and improvement. Preferred candidate profile Number of successful formulations developed within a given timeframe. Average time taken to complete standard tests (adhesion, hardness, chemical resistance). Number of tests conducted per week/month. Accuracy and completeness of laboratory records and documentation. Timeliness in updating and maintaining records. Number of safety incidents. Compliance rate with safety protocols and PPE usage. Frequency and effectiveness of equipment maintenance and calibration. Downtime due to equipment issues. Modification of formulations & project closures to meet the requirements and deadline. Supporting on the new product developments Implemention ISO 9001:2008 & ISO 14001:2004

Preferred candidate profile Manager or similar experience in a reputed QSR brand, Managers with minimum 4-8 years of working experience with QSR can apply Email resume to deepa.k@dmartindia.com Designation : Department manager Operations Your Role in D mart Day to Day operations(once the product comes in and product goes out managing all the activities) People management, Stock inventory management, Process management, Coordination with multiple functions Team handling (Optimum utilization of manpower & Team Development, An average store has Approximately 300 staff with floor area of approx 20,000 square feet and having approximately 10,000 SKUs.) Inventory/Stock Management- Availability of Stock /Inventory in store( Avoid stock outs, loss of sale) Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Safety of store Assets & Property.

SUMMARY Opening for International Customer Support role in Pune, salary upto 5.75 lpa Only excellent English communication candidates can apply for this role Job Description: An exciting opportunity awaits for experienced candidates to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities. Key Responsibilities: Utilize excellent English communication skills to address and resolve client issues over calls. Willingness to work in a 24*7 office environment. Demonstrate analytical problem-solving abilities to understand and resolve customer issues. Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues. Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value. Requirements Regular Graduate or Masters degree holder. Strong problem-solving and analytical skills. Ability to work in a 24*7 shift environment. Excellent English communication skills. Prior experience in BPO for non-technical graduates is preferred. Work Experience: Any Graduate experienced candidate in BPO or customer service role can apply. Note: Undergraduates are not eligible for this position. Benefits Opportunity to apply IJP for promotion PF/Medical insurance benefits Cab facility both ways.