689 Customer Interaction Jobs - Page 23

Job role- Telecalling and sales. Customer acquistion Training and development. Handling a team of 5-10 Lead generation. Customer service. Visiting the clients. REQUIRED CANDIDATE PROFILE- Freshers/ Experience can apply. Immediate joining required Able to commute to Malad location. 0-3 years of experience . Age between 18-30 years Apply now and get started in your career.

The Client Representative Executive serves as the primary point of contact for clients, ensuring excellent customer service and fostering strong, long-term relationships. This role involves addressing client needs, resolving issues, and delivering solutions that align with client goals and company offerings. Key Responsibilities: Serve as the main contact for clients, handling inquiries and providing timely support. Understand client requirements and recommend suitable products/services. Manage client expectations and resolve any issues or concerns. Ensure client satisfaction and maintain strong business relationships. Collaborate with internal teams to ensure successful delivery of services. Track and report client feedback to improve services and offerings. Skills & Qualifications: Strong communication and interpersonal skills. Excellent problem-solving abilities. Customer-focused with attention to detail. Previous experience in client relations or customer service (preferred). Proficiency in CRM software and Microsoft Office.

Endless Opportunities Awaits You Here Apply Now To Join Our Young Team CALL Our HR- 9324483283 Roles and Responsibilities Explaining the product and services offered by the company Contacting existing customers as well as prospective customers Resolving queries and issues related to products and services Maintaining the database of the customers on the regular basis Training and developing Required candidate profile- Great interpersonal skills Good communication Strong organizational skills Ready to explore the market Positive attitude Ability to manage and handle multiple tasks Hardworking Freshers can apply. Location - Mumbai all areas, Mumbai Suburbs, kalyan,Dombivli,Panvel

- The Customer Success Manager for AWS Solutions is a pivotal role within our organization aimed at enhancing customer satisfaction and driving value from our AWS offerings. - In this role, the manager will be responsible for ensuring that clients successfully implement and utilize AWS services to meet their business objectives. - This position entails working closely with customers to understand their unique needs, providing solutions, and fostering long-term relationships that lead to customer loyalty and retention. - The Customer Success Manager will also play a crucial role in identifying upselling opportunities and advocating for product improvements based on customer feedback. - This role requires a deep understanding of AWS products and services, coupled with excellent interpersonal skills to effectively engage with stakeholders. - By successfully executing these responsibilities, the Customer Success Manager will significantly contribute to the overall success and growth of both the clients and the organization. Key Responsibilities: - Serve as the primary point of contact for allocated AWS clients. - Develop comprehensive onboarding plans for new customers to facilitate smooth AWS service adoption. - Conduct regular check-ins with clients to assess satisfaction and gather feedback. - Ensure clients achieve their desired outcomes through effective utilization of AWS solutions. - Identify opportunities for upselling additional AWS services and solutions. - Provide training sessions and resources to enhance customers' understanding of AWS products. - Collaborate with technical teams to address and resolve any product issues or concerns. - Monitor key performance indicators and metrics to measure customer success. - Proactively identify and mitigate risks to customer satisfaction and retention. - Maintain comprehensive records of customer interactions and service queries. -Develop and implement customer success strategies and best practices.

Ensure network availability, reduce cuts/MTTR,monitor dark fibers&implement improvements.Manage FRT teams,client escalations & expenses.Conduct network reviews, train O&M teams & submit RCA reports.Adhere HSE guidelines & manage client relationships

Located at Vapi, Mumbai, or Jaipur, this exciting Sales Consultant position requires a mixture of desk-based and face-to-facecustomer interaction with ongoing guidance from a direct mentor and experienced colleagues within your team. You will be provided with hands-on training tosupply the raw material chemicals required for various industries such asIndustrial Manufacturing, Plastics, Minerals, and Paint coating. After training has been completed, you will continueto have ongoing guidance from your mentor as you build on your career atPetrotech. This support will lead to improving your confidenceto organize face-to-face meet and greets with your assigned customers,establish B2B rapport with internal and external enabling you to excel withmeeting your future sales goals. If you're an individual that would like to mix yourknowledge of science/chemistry with face-to-face customer interaction or abusiness graduate looking for an exciting and growing industry to work in, thiscould be for you. There are constant challenges within the role, howe'ver, youwill be working with like-minded individuals that will be able to provide youguidance on how you can overcome those obstacles ensuring you gain the rightconfidence to love what you'do. Requirements Driver's License (you will be required to visitcustomers) Marketing degree with Science in Chemistry/Sciencepreferred, but not essential Drive and motivation to succeed Time management and organizational skills Benefits Established Indian based and owned large scaleprivate company Secure full-time position Base Salary & Bonus is on offer For outside persons staying facility will beprovided.

Job Summary Join our dynamic team as a SPE-RCM Customer & PT Services specialist where you will leverage your expertise in MS Office Insurance verification and Eligibility & Benefit Verification to enhance customer experiences. This work-from-home role requires proficiency in English and involves night shifts. You will play a crucial role in optimizing service delivery and ensuring customer satisfaction. Responsibilities Collaborate with team members to ensure seamless service delivery and customer satisfaction. Utilize MS Office tools to efficiently manage and document customer interactions and service requests. Conduct thorough Eligibility & Benefit Verification to provide accurate information to customers. Respond promptly to customer inquiries and resolve issues with professionalism and empathy. Analyze customer feedback to identify areas for improvement and implement solutions. Maintain up-to-date knowledge of industry trends and best practices to enhance service quality. Support the development and implementation of process improvements to streamline operations. Ensure compliance with company policies and regulatory requirements in all customer interactions. Provide training and support to new team members to foster a collaborative work environment. Monitor service metrics and report on performance to drive continuous improvement. Engage with customers to understand their needs and tailor services accordingly. Coordinate with cross-functional teams to address complex customer issues effectively. Contribute to the companys mission by delivering exceptional service that positively impacts society. Qualifications Demonstrate proficiency in MS Office applications to manage tasks efficiently. Exhibit strong analytical skills for effective Eligibility & Benefit Verification. Possess excellent communication skills in English for clear and concise interactions. Show adaptability to work night shifts and maintain productivity. Display a customer-centric approach to enhance satisfaction and loyalty. Have a minimum of 2 years of relevant experience in customer service roles. Bring a proactive attitude to identify and solve problems swiftly.

Customer Interaction: Interact with customers through various channels such as phone calls, emails, chat, or in-person to address their inquiries and concerns. Issue Resolution: Resolve customer complaints, problems, or requests by investigating the issue, identifying solutions, and implementing them in a timely manner. Product/Service Knowledge: Have a comprehensive understand services to effectively assist customers and provide accurate information. Communication: Communicate clearly and effectively with customers, using positive and professional language. This includes active listening to un Documentation : Keep detailed records of customer interactions, transactions, comments, and complaints. This information can be valuable for analyzing customer feedback and improving processes. Problem Solving: Demonstrate strong find satisfactory solutions. Team Collaboration: Collaborate with other departments, such as sales or technical support, to ensure seamless customer experiences and the resolution of complex issues. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement in products, services, or customer service processes. Communication Skills: Excellent verbal and written communication skills are essential to convey information clearly and professionally. Empathy: Ability to understand and empathize with customers concerns, providing a personalized and positive experience.

National Academy of Digital Marketing is looking for Tele - Caller to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer ervice representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities:1 Make outbound calls to customers to promote products and services, or follow up on recent purchases Respond to customer inquiries and provide information about products and services Resolve customer complaints and provide appropriate solutions Keep records of all customer interactions and transactions, updating customer information in a database as necessary Meet and exceed sales and customer satisfaction targets Continuously improve product and service knowledge to provide accurate information to customers Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings Follow all company policies and procedures, including those related to confidentiality and data security Participate in training and development opportunities to improve skills and knowledge Adhere to schedules and work efficiently under pressure to meet deadlines

Ravish Wellness is looking for Medical Representative to join our dynamic team and embark on a rewarding career journey. Develop and maintain relationships with healthcare professionals and organizations Promote and sell our medical products and services to targeted customers Provide product demonstrations and education to customers Attend industry events and conferences to network and stay up to date on industry trends Maintain accurate records of sales activities and customer interactions Achieve sales targets and quotas

Dr. Sains Laboratories is looking for MEDICAL REPRESENTATIVE to join our dynamic team and embark on a rewarding career journey. Develop and maintain relationships with healthcare professionals and organizations Promote and sell our medical products and services to targeted customers Provide product demonstrations and education to customers Attend industry events and conferences to network and stay up to date on industry trends Maintain accurate records of sales activities and customer interactions Achieve sales targets and quotas

Dr. Sains Laboratories is looking for MEDICAL REPRESENTATIVE to join our dynamic team and embark on a rewarding career journey. Develop and maintain relationships with healthcare professionals and organizations Promote and sell our medical products and services to targeted customers Provide product demonstrations and education to customers Attend industry events and conferences to network and stay up to date on industry trends Maintain accurate records of sales activities and customer interactions Achieve sales targets and quotas

Esteem Ventures is looking for CRM Executive to join our dynamic team and embark on a rewarding career journey. Developing and implementing CRM strategies to increase customer engagement and loyaltyManaging and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system Providing training and support to staff members on the use of the CRM system Conducting customer surveys and gathering feedback to improve customer satisfaction and experienceMonitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots

We are seeking a meticulous and experienced Call Quality Verifier to join our team. Will be responsible for monitoring and assessing the quality of calls handled by CSEs to ensure adherence to established standards and defined parameters. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to provide constructive feedback for continuous improvement. CTC Between 18,000 25,000 Location: (Andheri)Mumbai Key Responsibilities Monitor and evaluate CSE calls for adherence to company policies, procedures, and quality standards. Assess the effectiveness of communication, problem resolution, and overall customer interaction. Analyze key performance indicators (KPIs) related to call quality, including call duration, resolution time, and customer satisfaction scores. Provide constructive and detailed feedback to CSEs based on call evaluations. Qualifications and Skills Proven experience in call quality monitoring or a similar role. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to maintain confidentiality and handle sensitive information. Minimum Graduate in any Stream. Join us in shaping the future of customer engagement and technology solutions. Your journey starts here!

Why We Work at Dun Bradstreet Dun Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Location: Turbhe, Navi Mumbai SBU: CBIG Role: Individual Contributor Key Responsibilities Interaction with senior stakeholders in customer companies (SMEs and Corporates) - CEOs, CFOs, Vice presidents, and alike to understand their business and financial performance. Conducting management discussions for the BU and communicating the summary of the discussion to the report analyst in a precise and concise way resolving client issues through interaction with own and other teams within DB to provide the quickest and the most efficient solution to client issues while coordinating with sales. Understanding on credit and performance rating and undertaking resolution of rating appeals. Strong adherence to SLA s and SOP s with an inclination to doing the right thing when situation demands. Maintenance of records for each customer interaction and customer requirement. Resolution of customer queries and enquiries based on customer feedback or query. Interact with Correspondents/Customers/Sales Associates/Internally to ensure timely deliverables with desired quality. Ensuring required extracts as per business requirements from various data sources. Support to sales team for explaining product information to the customers by making presentations, onsite support if required and handling specific queries. Undertaking reviews for reports prepared by team - reports may be made for SMEs as well as large corporates and may include varying content based on the report variant. Strict adherence to processes and timelines whilst maintaining highest levels of accuracy and quality in line with SLA s Ensuring appropriate update of relevant MIS along with process compliance Perform complex analysis, and work on financial/business research-based assignments /reports. Be a part of internal rating committee and product enhancement discussions. Responsible for value addition and process improvement in reports. Interaction with other SBU members for specific projects. Key Requirements CA or MBA with experience of more than 8 years in banking or credit rating industry in a role requiring ongoing client interaction Should have a strong grasp on understanding and analyzing financial statements Articulate with strong communication skills (verbal and written - English and Hindi) and presentation skills suitable to BU requirements. Good knowledge on varied industries will be important Strong analytical skills and ability to provide value added insights Should not have apprehensions to travel beyond city limits for the interest of business Be a team player Ability to coordinate between internal and external parties as well as within the internal teams will be important. . .

Position Overview: As a Maintenance Engineer, you will be pivotal in ensuring the optimal performance and longevity of machinery and equipment within our facility. Your role involves conducting regular maintenance, diagnosing faults, implementing repairs, and collaborating with various departments to minimize downtime and enhance operational efficiency. Key Responsibilities: Routine Maintenance: Perform scheduled inspections and preventive maintenance on machinery and equipment to ensure optimal performance. Fault Diagnosis & Repair: Identify and troubleshoot mechanical, electrical, and software issues, implementing effective solutions promptly. System Upgrades: Manage the installation of new machinery and oversee upgrades to existing systems, ensuring seamless integration and functionality. Documentation: Maintain detailed records of all maintenance activities, including repairs, inspections, and upgrades, to track performance and ensure compliance with industry standards. Safety Compliance: Implement and adhere to all safety protocols and regulations, ensuring a safe working environment for all team members. Collaboration: Work closely with production, quality assurance, and other departments to ensure maintenance activities support overall operational goals and enhance efficiency. Inventory Management: Manage spare parts inventory, ordering necessary replacements, and ensuring availability to minimize downtime. Training & Supervision: Provide training to junior staff on maintenance best practices and supervise their activities to ensure adherence to standards. Qualifications: Educational Background: Bachelors degree in Mechanical, Electrical, or Industrial Engineering. Experience: Minimum of 3–5 years of experience in maintenance engineering or a related field. Technical Proficiency: Experience with Computerized Maintenance Management Systems (CMMS) and diagnostic tools. Certifications: Professional certification in Maintenance Engineering is desirable.

Business Statement: Our Indian Operations Centre (INOPC ) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision, and commissioning. Over the last decade, INOPC has evolved to become the largest engineering hub serving more than 40 countries across different energy sectors. The team caters to the four business units Transformers, Grid Integration, Grid Automation, High Voltage and has successfully executed engineering and commissioning for projects in more than 80 countries. Mission Statement: The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. Support sales organizations in driving sales by your technical expertise . Provide relevant customer market inputs to product management and RD activities, ensuring market alignment and relevance . Your responsibilities: Support Global Projects by adapting HVDC Base Control Protection Software (MACH). Develop Control and Protection Functions / Solutions for future HVDC technologies. Perform Power system protection / control studies using EMT tool based on p roject requirement s to optimize fault detection algorithms and setting philosophies. Support projects in resolving the issues related to Control and Protection Functions. Coordinate with different stakeholders across the business units to get inputs to optimize the HVDC solutions. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Bachelor s degree in electrical and Electronics w ith a minimum work experience of 2 to 5 years in Control and Protection system . You should have knowledge in PSCAD, MATLAB, or any other Simulation Software . You must have b asic knowledge on IEEE / IEC standards . You should have experience in substation environment and protection application. Experience in technical tender support or bidding is preferrable. Experience in substation environment and protection application is an added advantage. Self-starter caliber who could own tasks through to completion. Excellent written and verbal communication skills. . Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Has in-depth technical knowledge of the Data and Analytics architecture and lifecycle. Engage customers and able to drive solutions in the Data, Analytics & Intelligence technologies. Having a deeper understanding of one of the domains Financial services, Healthcare, Lifesciences, Retail, Consumer goods, would be a definite advantage. Responsible for driving the target achievement for a region/ business unit. Typical Responsibilities: Financial targets for a region/ business unit, from solutioning/ Presales context Understanding of RFI/ RFP floated by customer. Interactions with customers for clarifications, if any. Preparing winning responses that comprises of technical solution, estimations, engagement models and commercials. Defend the response by participating in proposal presentations. Business consultancy: requirements definition, approach paper, technical proposals, identifying prospects. Typical Experience : Minimum 11 + years. Knowledge of defined technology, experience of working in the technology, and flair for consulting

Role & responsibilities We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI's and desired SLA's Shift Open for 24x7 shift work .

Role & responsibilities We are seeking a motivated and enthusiastic Trainee Engineers to join our team of Electronic Surveillance and Cyber Security. This entry-level position is ideal for recent graduates or individuals looking to start their career in the Cyber security and surveillance industry. The successful candidate will receive comprehensive training and hands-on experience in designing, installing, and maintaining Cyber Security Solutions and Electronic Surveillance Systems. Key Responsibilities : Customer Requirement Analysis : Assist in engaging with clients to understand their security needs and requirements. Participate in site surveys to assess the environment and determine the best surveillance solutions. Cybersecurity Implementation & Support: Assist in the deployment, configuration, and management of enterprise-grade firewalls and endpoint security solutions. Support the design of secure network architectures, enforce access control policies, and ensure proactive threat detection and response across client environments. CCTV Layout Design : Support the creation of detailed CCTV system designs and layouts based on customer requirements. Help select appropriate camera types, positions, and coverage areas to ensure optimal surveillance. Cabling and Installation : Assist in planning and executing the cabling infrastructure for CCTV systems. Help install cameras, mounts, and other hardware components at designated locations. NVR Configuration : Aid in setting up and configuring NVRs, ensuring all cameras are properly connected and operational. Assist in implementing necessary settings for recording, playback, and remote access. System Testing and Troubleshooting : Participate in thorough testing of the installed systems to ensure functionality and reliability. Assist in troubleshooting and resolving any issues that arise during installation and configuration. Customer Training and Support : Help provide training to customers on how to use and maintain their CCTV systems. Offer ongoing technical support and maintenance services as needed. Qualifications : Bachelor's degree in Cyber Security, Electronics, Electrical Engineering, Computer Science, or a related field. Basic understanding of Cyber Security, Firewalls, Networking CCTV systems, and cabling. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Willingness to learn and adapt to new technologies. Ability to work independently and as part of a team. Willingness to travel across India What We Offer : Comprehensive training and mentorship. Opportunities for career growth and development. A supportive and collaborative work environment. Competitive salary and benefits package.

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Amazon started in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. It s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. We build the complex software solutions that work across our vendors, warehouses and carriers to optimize both the time and cost of getting packages delivered. Our products and services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, manage business rules for millions of unique products, and improve the ordering and delivery experience for millions of online shoppers. We are looking for a Sr. Program Manager (PM III) to join our growing team in Amazon Shipping (SWA) organization! This position requires influencing across multiple teams, businesses, and senior leaders. The role requires a deep understanding of customer needs and thinking big about how we can make SWA experience for our shippers seamless and delightful. The ideal candidate is excited by product innovation, technology led business excellence, passionate about learning and should view every customer interaction as an opportunity to create an exceptional experience. You will need to be entrepreneurial, and work in a highly collaborative environment. You have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment in which managing multiple projects and priorities is the norm. You dive deep and like the complexity of systems but drive simple, innovative solutions for customer-facing experiences. You have excellent judgment and high standards. You are an articulate, persuasive communicator and a good writer. People trust and respect you and they like to work with you. You are eager to pioneer new experiences, putting the customer first and challenging conventional wisdom. We are seeking an innovative, intellectually curious, results-oriented Sr PM to drive critical programs in our organization. The Sr PM will be in charge of handling all aspects of technical projects within the SWA organization specifically within Shipper support, Billing Payment and Claims and concessions domains , including the following: Identification of product features impacts on the organization as they relate to business requirements. Definition of a cross-functional project plan with well-defined requirement traceability, identification of projects risks to the plan and managing these to conclusion to unblock the software teams. Managing product development estimation/sizing, release milestones scope and schedule identification, effectively communicate project status and suggest changes to use resources more efficiently. Propose solutions to technical constraints using their product and process expertise and experience, as well as provide expertise for escalated quality problems, anticipate bottlenecks in the development cycle. Define strategies, regularly participate in executive meetings to present their progress, and share project updates with customers and stakeholders. The right candidate will possess a strong product/program management background, will have demonstrated experience leading medium to large projects for software product development, and will have a good technology exposure. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a Sr.PM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. You should also have the ability to hire, coach, and mentor individuals; build a strong cross-functional organization. Be a champion of operational excellence and establish team metrics for that excellence; including a consistent, regular process for assessment and improvement. Represent the technical organization and evangelize the work to senior leadership. Raise the bar on program management excellence, show thought leadership, and communicate well to different audiences. - 8+ years of program or project management experience working with distributed teams managing scope, schedule, budget, quality, along with risk and critical path management - 5+ years of working cross functionally with tech and non-tech teams managing SDLC processes, from ideation to release and post release support - Experience using data and metrics to determine and drive improvements - 5+ years of end to end delivery experience, and communicating results, status and deep-dive analysis to senior leadership - Has high standards, dives deep and is result oriented with high sense of ownership and bias for action. - Experience within a Logistics, Transportation, or Delivery Station/Sort Center processes and systems - Experience working directly with distributed engineering teams - Highly analytical, detail oriented and good business sense; good in managing new ideas and creative solutions - Experience working with medium to large scale data analytics, reporting systems (i.e. SQL, Tableau, PowerBI, Hubble) - Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership - Exposure to finance, billing, payments, accounting and taxation processes or customer support is desirable, building sustainable processes and coordinating release schedules

Min 1 yr Exp required in International Voice Process Graduation (Must) Excellent communication skills CTC - 5 - 5.75 LPA + Allowances + Incentives Notice Period - Immediate - 30 days Email - nidhivghrs@gmail.com +91 8690900776 Perks and benefits 2 Way Cab facility

About The Job We are looking for an experienced candidate to lead our fast growing Toolroom team. If selected, the candidate will be in charge of leading all team members - Sr. Tool Maker, Designer, Programmer & Operators. The leader must ensure all toolroom projects are completed on time as per customer requirements. The person will be accountable for the Profitability of the toolroom vertical. Roles and Responsibilities Candidate must have experience with mould concept design to arrive at Budgetary quote Complete feasibility analysis & costing for all RFQs Work with Sales & Marketing to convert RFQs into POs Review of all mould design using Solidworks Identify good vendors, negotiate , complete activities on time & with budget Complete development of New Moulds on time, within budget, and hand over to production with all relevant documentation Ensure all Toolroom team members are performing as per expectations Responsible for training & retaining of toolroom team IATF 16949 Documentation to be prepared and maintained Daily, weekly & monthly plans to be prepared for preventive/ breakdown maintenance of moulds, toolroom machines Must coordinate with other toolroom vendors Must regularly & Independently review machining hour calculation & utilization Must be able to identify problems, give solutions to prevent delays in deliverables Must be able to work without supervision & capable of reporting to management Desired Candidate Profile DPMT Diploma in Plastic Mould Technology with PD PMD from CIPET/NTTF /GTTC Min. 18 ~ 25 years of experience in design and manufacture of plastic injection/ thermoset moulds Must have experience managing projects involving manufacturing IM moulds & mould finishing including activities such as laser etching, chemical etching etc Fluent in MS OFFICE (Primarily MS Excel) Good Communication Skill (English 3/5 || Tamil 4/5) Must be within 40 mins by bike ride to the factory or willing to relocate Perks and Benefits Company compensation package , for the right candidate, will be higher than industry average Company will provide statuary benefits Company will provide canteen facilities at subsidized rates

Medicine moves too slow. At Velsera, we are changing that. Velsera was formed in 2023 through the shared vision of Seven Bridges and Pierian, with a mission to accelerate the discovery, development, and delivery of life-changing insights. Velsera provides software and professional services for: AI-powered multimodal data harmonization and analytics for drug discovery and development IVD development, validation, and regulatory approval Clinical NGS interpretation, reporting, and adoption With our headquarters in Boston, MA, we are growing and expanding our teams located in different countries! Position Overview: We are seeking a highly experienced and visionary Vice President of Engineering to lead our tech teams and drive the strategic direction of our technological development. The ideal candidate will have extensive experience in managing large-scale SaaS platforms, driving structural and operational transformation in organizations, driving programs that upskill and cross skill people, creating operational and engineering excellence frameworks and a deep understanding of our core technologies, including Java, .NET,, AWS, Kubernetes, RDS, etc. While Velsera is a remote first company, our preference is to find a candidate in Pune given most of our technology teams operate out of our Pune office. What will you do? Be a thought leader in transforming and modernizing engineering systems into technology lead digital products with modularisation, separation of concerns balanced with having the right amount of micro services. Own and drive resourcing and roadmap decisions with stakeholders balancing tech investments, regulatory obligations, and allocation of investments towards various revenue streams such as licensing revenue and customization asks. Owns transitioning of vendor staffed team to Velseras internal teams either via transfer model or hire in and build in parallel. Delivers exceptional, high-quality software products across multiple teams spanning across modular products under one broad digital product umbrella (think Salesforce/Office) Regional leadership for Engineering in India with potential dotted line reporting responsibilities for wider tech. Creates scalable frameworks to manage incoming requests into the tech, prioritize and roadmap them while working with delivery and product organizations Define how tech can add to Velseras moat and develop and implement the strategic technology roadmap. Work closely with stakeholders to align technology initiatives with business objectives. Communicate the technology strategy and progress to stakeholders, including the executive team. What do you bring to the table? Deep expertise in modern tech stacks : Proficient in technologies such as Java , .NET , AWS , Kubernetes , and RDS . Cloud-native development experience , especially in designing and scaling SaaS platforms . Strong understanding of software architecture principles : modularization, microservices, separation of concerns, and scalability. Proven track record in senior engineering leadership roles , preferably VP-level or equivalent. Experience in defining and executing strategic technology roadmaps aligned with business goals. Ability to lead large, distributed engineering teams while maintaining high performance and alignment. Experience driving large-scale structural and operational transformations in tech organizations. Skilled in transitioning from vendor-based models to in-house engineering teams . Demonstrated success in implementing engineering excellence frameworks and agile transformation initiatives. Strong background in upskilling, cross-skilling , and building high-performing teams . Ability to attract, retain, and develop top engineering talent across geographies. Experience leading organizational development programs that align team growth with evolving business needs. Comfortable working at the intersection of technology, product, and business . Experience in balancing multiple revenue streams such as licensing and customization work. Excellent communication and executive reporting skills. Capable of translating complex technical topics into business-relevant narratives for C-level stakeholders. Proven ability to align engineering goals with broader business strategies and communicate progress effectively. Key Competencies: Strategic Technology Leadership Proven ability to define, communicate, and execute a long-term technology vision aligned with business goals, while modernizing legacy systems into scalable, modular digital platforms. SaaS Platform Expertise & Cloud Architecture Deep technical knowledge and hands-on experience in managing large-scale SaaS platforms using technologies such as Java, .NET, AWS, Kubernetes, and RDS, with a strong focus on operational efficiency and scalability. Organizational Transformation & Talent Development Experience in driving structural and cultural change through upskilling/cross-skilling initiatives, transitioning vendor teams to in-house capabilities, and fostering engineering excellence across distributed teams. Product & Engineering Delivery Excellence Demonstrated ability to deliver high-quality software across multiple teams, manage complex product portfolios, and implement frameworks that balance innovation, tech debt, compliance, and business priorities. Cross-functional Collaboration & Stakeholder Management Strong track record of working with cross-functional stakeholders product, delivery, and executive leadership to align technology roadmaps with business outcomes and communicate progress effectively. Our Core Values People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other. Patient focused. We act with swift determination without sacrificing our expectations of quality . We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one. Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health. Curious. We ask questions and actively listen in order to learn and continuously improve . We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity. Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place. Velsera is an Equal Opportunity Employer: Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin or ancestry.