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Home
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Jobs in Bengaluru
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Kia India
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Customer Excellence Training Manager

Customer Excellence Training Manager

Kia India

4 - 10 years

0 Lacs

Bengaluru Karnataka India

Posted:1 week ago| Platform:

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Skills Required

training planning service evaluation coordination reports management score solver communication resolve engagement

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities:

Prime responsibility of Planning & Conducting On Job Training to Kia Dealer Network
Develop skills for living & spreading Kia Values and Behaviors at Kia India Dealer network
Deliver OJT training for dealer Sales & Service team members
Need based training based on Customer Complaints
Understand gaps & train the dealership
Soft skill & Refresher training on customer etiquette
Training need evaluation and planning
Coordination with Regional Field team for training need and planning
Generation of periodic & regular reports & circulation to field & network
Management reports generation, Dealer Score Card
Monthly Reviews templates/ Reviews, Regional Monthly Reports
Annual Business Plan, MIS & status generation & reporting
Any other duties expected from the position & requested by respective manager

Skills Required

Proven experience as a Training delivery and customer experience management, Preferably worked in automobile domain or with automobile clients, Problem solver with good communication and interpersonal skills, Resolve and/or escalate issues within a well-timed routine, Good platform skills and participant engagement skills

Location

Bengaluru, Karnataka, India

Posted On

1747201569000

Years Of Experience

4 to 10 years

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