Customer Care Executive

Job Description

Position Overview We are seeking a detail-oriented and proactive Customer Care Executive to join our team. This role goes beyond basic customer service — it includes ownership of end-to-end processes related to marketplace operations (especially Amazon), customer satisfaction, and account health management. The ideal candidate is someone who is tech-savvy, solution-oriented, and has prior experience in handling both direct customer interaction and backend platform operations. Key Responsibilities: 1. Customer Support & Engagement Handle customer queries and complaints received via the website, email, and other digital channels. Provide timely, empathetic, and effective resolutions to customer issues. Maintain a high standard of communication and customer satisfaction. 2. Amazon Dashboard Management Independently manage the Amazon seller dashboard. Monitor orders, returns, payments, performance metrics, and ensure account compliance. Raise and follow up on tickets with Amazon Seller Support to resolve operational and listing-related issues. 3 . Reviews & Feedback Monitoring Monitor and analyse customer reviews and comments across marketplaces (Amazon, Website, etc.). Respond to reviews where applicable and escalate critical feedback for internal action. Maintain a tracker for recurring issues to support product and service improvements. 4. Issue Resolution & Ticket Management Proactively identify and raise tickets for platform-related or customer-reported issues. Coordinate with internal teams and marketplace support to resolve issues on a priority basis. Maintain detailed logs and ensure resolution within defined timelines. 5 . Marketplace & Listing Oversight Review and maintain listings across marketplaces for accuracy and compliance. Monitor issues related to inventory levels, listing visibility, pricing, and other critical aspects. Ensure that listings are optimized and meet platform requirements. 6 . Account Health & Inventory Monitoring Monitor account health metrics on Amazon and other marketplaces. Track inventory ageing, stock-outs, and replenishment needs. Work proactively to avoid penalties, ensure compliance, and maintain a healthy seller profile. Requirements: Bachelor's degree in Business, Communications, or a related field. Prior experience in customer care, preferably in a D2C or e-commerce. Familiarity with Amazon Seller Central and marketplace operations. Strong written and verbal communication skills. Ability to multitask, prioritize, and handle pressure with a customer-first mind-set. Experience with team coordination or leadership is a plus. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹25,000.00 per month Benefits: Leave encashment Schedule: Day shift Ability to commute/relocate: Parwanoo, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What's your current CTC and Expected CTC Education: Bachelor's (Required) Experience: Customer support: 2 years (Required) E-Commerce: 2 years (Required) D2C marketing: 1 year (Required) Language: English (Required) Work Location: In person Speak with the employer +91 9354190089 Expected Start Date: 01/06/2025