Posted:11 hours ago|
Platform:
On-site
Full Time
Job Title: CRM Executive
Company: Miracle Group of Companies
Location: Navaranda, Suyrapur, Balagrh, North 24 PGS. Kolkata, 700121
Industry: Printing & Packaging
Salary: No bar for the right candidate
Responsibilities & Requirements:
Must have prior experience in the printing & packaging industry.
Minimum 1 year of relevant experience in CRM or sales roles.
Build and maintain strong client relationships to ensure long-term satisfaction and loyalty.
Respond to client inquiries promptly and resolve issues efficiently.
Develop and implement CRM strategies to improve client engagement and retention.
Conduct regular follow-ups to ensure client needs are understood and fulfilled.
Collaborate with internal teams—sales, marketing, and operations—to enhance the overall client experience.
Analyze client feedback and CRM data to identify trends and recommend improvements.
Prepare and present CRM activity reports to senior management.
Maintain organized and accurate records of all client interactions and transactions.
Proficient in Microsoft Excel, PowerPoint, and other computer applications.
Excellent written and verbal communication skills in English.
Strong analytical, problem-solving, and organizational skills.
Ability to multitask, prioritize effectively, and work independently or in a team.
Educational Qualification: Graduate in any discipline.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Schedule:
Work Location: In person
Miracle group of companies
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