CREDIT PROCESSING MANAGER - DIGITAL

KYC Officer

Job Role & Location:

Position : KYC Manager - Video KYC & Video PD (Personal Discussion)

Job Location : Bangalore

Working days : 6 days a week (as per company policy)

Work Timings : 9.30am to 6.00pm (as per company policy)

Role description : This is a non-sales role & this role requires the candidate to interact with customers over Video calls for KYC check and handling customer calling.

Responsibilities:

• Managing Customer Identification process through Video call
• Performing due diligence checks & reviewing KYC documentation through Video Calls
• Communicate effectively with customers to guide them through the verification process and address any concerns
• Ensure accuracy and completeness of documentation and information collected during the VKYC process
• Ensure customer identity, assess potential risks, prevent fraudulent activities & continuous monitoring while performing Video calling
• Must exhibit highest standards of customer service & interaction quality
• Adherence to Know Your Customer (KYC) guidelines, process checklist & SOP s
• Collaborate within & other teams to ensure smooth operations
• Adhere to TAT, data accuracy, maintain NIL customer complaints, maintain quality standards in handling customers.
• Ensure to own the responsibility on the cases handled & manage the KYC approval process efficiently
• Adherence to Compliance & NIL deviation

Educational Qualifications & Key Skills:

• Graduation with minimum 3-5 yrs of experience in customer service, KYC checks/banking process (add advantage with Video handling experience)
• Credit Underwriting experience (added advantage)
• Strong Verbal & written communication skills
• Preferable multi-lingual candidates
• Comfortable with inbound & outbound calling and video conferencing
• Ability to work with software systems
• Proficient in MS Office (Microsoft Word, Excel, Power point)
• Ability to communicate effectively with customers
• Problem solving. Being able to solve problems efficiently
• Attention to detail, active listening & being patient with customers
• Able to work flexible hours to meet operational needs when required