789 Complaint Handling Jobs - Page 11

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Role & responsibilities Maintain records of residential apartment in gate app and book keep the records. Good communication skills Receive calls from residents and log compliant in gate app and communicate after resolved. Handle Move-in, move out. Knowledge of the complaint management system/software, He / She will be the first point of contact for tenants, occupants & Building services team. Get answers to questions, help with problems, understand customers & provide 1st hand resolutions. Coordinate with Estate Manager for assigning complaints & follow-up till their closure. Updating the end-user on closure & getting feedback. Daily tracking of complaints, sharing trackers with a type of criticality-wise analysis. Other duties as assigned by Estate Manager Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure Preferred candidate profile 2 3 years experience in Help Desk management Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives Good communication Skills Preferred candidate profile

Dear Candidate, Greeting from HDFC Bank! We are actively hiring Customer Care Executive for Mumbai Location, We conduct Walking drive on tomorrow 10am to 2pm on Andheri MIDC Location. Please find below Job description and Interview location. Job profile: Job Role includes handling of inbound calls for 8 Hrs received from customers enquiring details of the product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls). Customer education on various product offerings will be a part of the job. Certification test to clear post completion of the training program. Responding to customers with the resolution within the defined TATs. Call back to customers in case of any unresolved queries etc. Appropriately escalating cases to the Supervisor. Adherence to the defined service delivery standards. Rotational shifts and W/Offs indicate staff will have to work on 2nd and 4th Saturday, Sunday/Bank Holidays etc and W/Offs can be on working days. Late evening and Night shift for male candidates. Nil Unscheduled offs. No access to your Mobile Phone, Smart watch/any Bluetooth device, pen, paper etc inside the access area. Interview Time = 10am to 2pm Interview Date and Day = 04/07/2025 (Friday) Interview Location = Address -HDFC Bank LTD,Akruti Business Port, 5th Floor, EMT Department,MIDC Road no. 13, Andheri East, Mumbai 400093.Landmark Opp. Hotel Regale by Tunga, Next to China Lawn Restaurant. Contact Person= Jayesh Kotian (9920116664)/ Bhagwan Lamkhede (9930326564) Note = Please carry your update resume and be in formal attire Best Regards, Sejal Chavan. HDFC Bank HR.

Role & responsibilities Complaints & Escalation Handling: Receive, log, and investigate customer complaints and escalations. Coordinate with relevant departments (e.g., operations, legal, risk, and collections) to ensure prompt resolution. Communicate resolutions to customers in a clear, professional, and empathetic manner. Follow up on unresolved complaints to ensure closure within defined timelines Preferred candidate profile Excellent Communication Skills Min 3 years of experience in customer complaints and escalations. Any graduate

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications. Perks and benefits: Mention available facilities and benefits the company is offering with this job.

Role & responsibilities . To create awareness of Building Products through Presentations while meeting with customers . To coordinate with Architects to generate Business from Sites . To onboard new Architects by pitching our Products . To conduct Samples & Demos of Products . To Handle complaints . Candidate should have Minimum qualification of - B.tech/B.E.- Civil . Candidate have Good Experience of Construction chemicals and have worked with Architects Candidate should worked in contsruction chemical industry.

Role & responsibilities Looking for candidates having experience into escalations management. Should be from non voice process. Preferred candidate profile

ATTEND INBOUND SALES CALLS MANAGE INBOUND CALL LOGS TECHNICAL DESIGN / DRAWINGS & QUOTATION PROPOSAL PROCESSING SALES ORDER MANAGEMENT CUSTOMER COMPLAINTS MANAGEMENT REPORTING & CRM SYSTEM GOVERNANCE

HI APPLICANTS !! GREETING'S FROM SHININGSTARS ITPL!!! APPLY HERE WHO WANTED TO START THEIR CAREER IN BPO DOMAIN AS A CUSTOMER SERVICE ROLE !! Profile: Customer Service Process - Inbound Voice Qualification: Graduate & Undergraduate Both Can Apply Must Be Possess Good English Communication Skills. Working Days: 6 days in a week with 1 rotational off day Shifts: For Boys Rotational shifts & For Girls Day Shift. Salary- 15 To 20kctc ( In hand 12 to 16.8k) + Quarterly Bonus & Other Benefits NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE Eligibility Criteria Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. Candidates who have college exams July & August are not eligible to apply. Should be versatile in nature Roles & Responsibilities Resolve customer queries over the call. Must be patient on call & calm mindset Must be learn & understand customer queries in easy going process. Good listener mean while listening queries & customer problem understanding. Mode Of Interview -Walk-in Interview. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @6388849191( Ashish Shukla) Note - IN CASE CALL WILL BE MISSED OR NOT RECEIVED SO DO SHARE RESUME ON WHATSAPP NUMBER - 6388849191( ASHISH)

Location: Mohali, Chandigarh Qualification: Graduate and above Salary: Up To 32CTC Shifts: Rotational Cab Facility: Available Working Days: 5 Days/Week Requirement: Fluency in English Freshers Welcome | Experienced Can Apply Required Candidate profile Single-Day Selection Process – Don’t Miss It! E-Mail: hr09skywaysolution@gmail.com Contact Number: 8556914232 Contact Person: HR Avleen

Coordinate and oversee the maintenance and repairs of the apartment complex, including common areas, amenities, and individual units. Serve as the primary point of contact for residents, addressing their concerns, handling complaints, and facilitating effective communication between tenants and property management. Develop and manage budgets for the property, monitor expenses, and ensure operations are within budgetary limits. Ensure compliance with local building codes, fire safety regulations, and other applicable laws. Conduct regular property inspections, identify maintenance issues, safety hazards, and coordinate necessary repairs or upgrades. Manage relationships with external vendors, contractors, and service providers to ensure quality services are delivered. Implement and maintain energy-saving initiatives, monitor utility consumption, and educate residents on energy conservation practices. Integrate technology solutions such as property management software, smart building technologies, and security systems to streamline operations and enhance efficiency. Maintain accurate records related to maintenance, repairs, and resident interactions, and generate reports on key performance indicators. Develop and implement emergency preparedness plans, conduct drills, and ensure proper communication systems are in place. Stay informed about environmental regulations, implement waste management and sustainability practices as required. Coordinate renovation projects and capital improvement initiatives to enhance the propertys value and appeal. Ensure compliance with regulatory requirements, including building codes, fair housing laws, and accessibility standards. Required Candidate profile Desired Candidate Profile: Proven experience as an Apartment Facility Manager or in a similar role, preferably in a residential property management setting. Strong technical knowledge in building maintenance, repairs, and facility management practices. Excellent organizational, problem-solving, and decision-making skills. Knowledge of local building codes, safety regulations, and environmental compliance. Required Skills: Should have Electrical License. 2+ years experience in Residential facility Management Qualification : B.E EEE

Coordinate and oversee the maintenance and repairs of the apartment complex, including common areas, amenities, and individual units. Serve as the primary point of contact for residents, addressing their concerns, handling complaints, and facilitating effective communication between tenants and property management. Develop and manage budgets for the property, monitor expenses, and ensure operations are within budgetary limits. Ensure compliance with local building codes, fire safety regulations, and other applicable laws. Conduct regular property inspections, identify maintenance issues, safety hazards, and coordinate necessary repairs or upgrades. Manage relationships with external vendors, contractors, and service providers to ensure quality services are delivered. Implement and maintain energy-saving initiatives, monitor utility consumption, and educate residents on energy conservation practices. Integrate technology solutions such as property management software, smart building technologies, and security systems to streamline operations and enhance efficiency. Maintain accurate records related to maintenance, repairs, and resident interactions, and generate reports on key performance indicators. Develop and implement emergency preparedness plans, conduct drills, and ensure proper communication systems are in place. Stay informed about environmental regulations, implement waste management and sustainability practices as required. Coordinate renovation projects and capital improvement initiatives to enhance the propertys value and appeal. Ensure compliance with regulatory requirements, including building codes, fair housing laws, and accessibility standards. Required Candidate profile Desired Candidate Profile: Proven experience as an Apartment Facility Manager or in a similar role, preferably in a residential property management setting. Strong technical knowledge in building maintenance, repairs, and facility management practices. Excellent organizational, problem-solving, and decision-making skills. Knowledge of local building codes, safety regulations, and environmental compliance. Required Skills: Should have Electrical License. 4+ years experience in Residential facility Management Qualification : B.E EEE

Vikas Developers is looking for Sales Professional to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Izure ceramics is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations. Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment. Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills. Qualifications: Should have managed a team Know the job well

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations. Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment. Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills. Qualifications: Should have managed a team Know the job well

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations. Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment. Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills. Qualifications: Should have managed a team Know the job well

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations. Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment. Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills. Qualifications: Should have managed a team Know the job well

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations. Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment. Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills. Qualifications: Should have managed a team Know the job well

Arsis Developers is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Great go-getter attitude. Should be result oriented and hungry for sales and sales incentives. Should be open-minded with a skill for convincing the Potential Customers. Should have 1-3 years experience as sales execut

We are seeking a highly skilled Customer Service Representative to lead ourteam of Customer Relationship Executives. The ideal candidate is passionateabout customer experience and satisfaction. You will be the first point ofcontact for our clients and play a crucial role in maintaining high levels ofcustomer happiness. Key Responsibilities: 1. Team Leadership: Lead a team of Customer Relationship Executives,providing them with guidance and coaching to ensure optimal performance. 2. Collection of Payments: Responsible for billing and generating receiptsfor payments, ensuring all financial transactions are accurate and timely. 3. Coordinating Snag Resolutions: Act as the liaison between the customerand internal teams to resolve any issues or snags in a timely and effectivemanner. 4. Stakeholder Coordination: Coordinate customer interactions with variousinternal departments, ensuring smooth communication and prompt issueresolution. 5. Customer Satisfaction: Ensure high levels of customer satisfactionthrough excellent service, including handling complaints, providing appropriatesolutions, and following up to ensure resolution. 6. Status Updates: Keep customers informed on the status of their orders,providing timely and accurate updates. Skills and Qualifications: Minimum 10 years of experience in customer service. Proven experience in team leadership. Exceptional communication skills, both verbal and written. Strong organizational and multitasking skills. Ability to work well under pressure and meet deadlines. Proficiency in MS Office Suite. A strong passion for customer satisfaction and experience.

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations. Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment. Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills. Qualifications: Should have managed a team Know the job well

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations. Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment. Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills. Qualifications: Should have managed a team Know the job well

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations. Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment. Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently. Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services. Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers. Supervising a housekeeping department requires someone with good management and communication skills. Qualifications: Should have managed a team Know the job well

About Burgundy Private Burgundy Private is a private banking platform that caters to the high and ultra-high net-worth customer segments. The proposition offers personalized wealth management advisory and solutions research based investment advisory, estate planning, real estate and tax advisory for for HNIs/ ultra HNIs clients About the Role The role of a Service Partner is to support the team of Burgundy Private bankers and Managing Partners to onboard new clients and to service the existing clients Key Responsibilities Provide High quality of sales support to the team of RM mainly focused on getting appointments for RM and supporting RM for serving their clients Handle clients query related to RM s portfolio in a positive, timely and appropriate manner. The aim is to resolve customer s query at the first point of contact and minimize referrals to the RM for routine transaction Adhere to all process and controls to identify and mitigate risk and ensures timely escalation /of control issues Responsible for improving the credit card and debit card funding of accounts true rate and ensuring NTBs with atleast 3 PPCs Comply with local regulations in all aspects of strategy sales process, client correspondence, financial promotion, administration, and complaint handling Zero discrepancy in documentation for new accounts. Ensure mobile registration with minimum 4 PPCs on ETB accounts and ensuring every migrated Accounts has a burgundy debit card. Achieve the operational standards for the business and work within agreed procedures and guidelines displaying high level of integrity at all times Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"