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Vatika Hotels
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CRM- Executive - New Chandigarh

CRM- Executive - New Chandigarh

Vatika Hotels

1 - 6 years

3 - 4 Lacs

Chandigarh

Posted:2 weeks ago| Platform:

Apply

Skills Required

Customer Relationship CRM Management Complaint Handling Solving Queries Client Satisfaction Customer Engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Maintain records of residential apartment in gate app and book keep the records.

Good communication skills

Receive calls from residents and log compliant in gate app and communicate after resolved.

Handle Move-in, move out.

Knowledge of the complaint management system/software, He / She will be the first point of contact for tenants, occupants & Building services team.

Get answers to questions, help with problems, understand customers & provide 1st hand resolutions.

Coordinate with Estate Manager for assigning complaints & follow-up till their closure.

Updating the end-user on closure & getting feedback.

Daily tracking of complaints, sharing trackers with a type of criticality-wise analysis.

Other duties as assigned by Estate Manager

Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure

Preferred candidate profile

2 3 years experience in Help Desk management

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with improvement initiatives

Preferred candidate profile

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Vatika Hotels

Hospitality

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CRM- Executive - New Chandigarh

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Role & responsibilities

Maintain records of residential apartment in gate app and book keep the records.

Good communication skills

Receive calls from residents and log compliant in gate app and communicate after resolved.

Handle Move-in, move out.

Knowledge of the complaint management system/software, He / She will be the first point of contact for tenants, occupants & Building services team.

Get answers to questions, help with problems, understand customers & provide 1st hand resolutions.

Coordinate with Estate Manager for assigning complaints & follow-up till their closure.

Updating the end-user on closure & getting feedback.

Daily tracking of complaints, sharing trackers with a type of criticality-wise analysis.

Other duties as assigned by Estate Manager

Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure

Preferred candidate profile

2 3 years experience in Help Desk management

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with improvement initiatives

Preferred candidate profile

More Jobs at Vatika Hotels