474 Complaint Handling Jobs - Page 15

• To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person Roles and Responsibilities • To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person

Handle customer queries and concerns effectively through inbound and outbound calls. Provide exceptional customer support by addressing inquiries, resolving issues, and offering solutions. Required Candidate profile Ability to work in day and night shifts based on business requirements. Freshers are welcome to apply; prior experience in a similar role is a plus.

Job Title: Customer Service Executive CTC: 2.5-4 LPA Location: Gurugram Experience: 0-5 years Education: Graduation required Freshers with good communication can apply Contact Person- Harshdeep singh- 7042244979 Job Summary: We are hiring Customer Service Executives to manage customer queries and provide excellent support to our clients. The role requires strong communication skills and the ability to handle customer concerns professionally. Key Responsibilities: Handle inbound and outbound customer calls related to insurance queries. Provide accurate information and resolve customer concerns efficiently. Maintain a high level of customer satisfaction by offering excellent service. Update customer records and process requests in a timely manner. Work closely with internal teams to address escalations. Required Skills: Strong verbal and written communication in Hindi and English. Problem-solving skills with a customer-centric approach. Ability to handle high call volume. Basic computer proficiency. Why Join Us? Work with Indias leading insurance aggregator. Competitive salary with attractive incentives. Fast career growth and learning opportunities. Supportive and energetic work environment.

ventureit global solutions is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Pune Metagraph is looking for Sales Executive 2 years Experience needed Automotive OEM Sales to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

VIrtual Vidyapith is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

SHRI BHAGAVATI BRIGHT BARS LTD is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for SE : EXECUTIVE - SALES to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Ashtavinayak Media is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Chinaya Banaras is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

We are seeking a PMS and Complaint Analyst with 4 to 6 years of expertise in ISO13485, ISO14971, ISO 62304 (Plus) MDR and EUMDR requirements will be a plus. Requirements: Experience in Complaint handling and PMS for Medical products. In-depth knowledge of Software product development lifecycle. Hands on with complaint management tools such as track wise Is plus. Work with a variety of diverse persons within the company such as Engineers, Scientists, Clinical Specialists, Field Service & Application Engineers and Manufacturing personnel to facilitate the complaint handling process globally Evaluate customer feedback, service records, and other sources of customer and internal for possible complaint. Initiate complaint in process and applicable tool. Evaluate incoming data and determine if it is sufficient to understand the nature of the complaint. Communicate with customers, call center reps and FSEs to gather more data on complaints as needed. Assess if the Risk assessment is covering the hazard in the complaint. Complete all needed records in a timely and accurate manner Confirm complaint condition and determine corrective action including CAPA as needed. Communicate with complainant as needed to follow up on and resolve complaint; follow up with end user/customer via complaint submitter when needed. Evaluate, investigate and resolve complaints. Completes the initial assessment of reportability and escalates to manager to determine action when necessary. Analyzes complaint data, gathers additional data as needed and partners cross functionally to share feedback to the development and manufacturing teams on potential product improvements, product defects and safety evaluations and resolves complaints. #LI-BL2 #LI-Hybrid

Roles and Responsibilities Handle customer complaints and grievances in a professional manner. Resolve customer queries and concerns through effective communication. Upsell products or services to customers based on their needs and preferences. Manage multiple tasks simultaneously with accuracy and efficiency. Maintain accurate records of all interactions with customers.

Coordinate and oversee the maintenance and repairs of the apartment complex, including common areas, amenities, and individual units. Serve as the primary point of contact for residents, addressing their concerns, handling complaints, and facilitating effective communication between tenants and property management. Develop and manage budgets for the property, monitor expenses, and ensure operations are within budgetary limits. Ensure compliance with local building codes, fire safety regulations, and other applicable laws. Conduct regular property inspections, identify maintenance issues, safety hazards, and coordinate necessary repairs or upgrades. Manage relationships with external vendors, contractors, and service providers to ensure quality services are delivered. Implement and maintain energy-saving initiatives, monitor utility consumption, and educate residents on energy conservation practices. Integrate technology solutions such as property management software, smart building technologies, and security systems to streamline operations and enhance efficiency. Maintain accurate records related to maintenance, repairs, and resident interactions, and generate reports on key performance indicators. Develop and implement emergency preparedness plans, conduct drills, and ensure proper communication systems are in place. Stay informed about environmental regulations, implement waste management and sustainability practices as required. Coordinate renovation projects and capital improvement initiatives to enhance the propertys value and appeal. Ensure compliance with regulatory requirements, including building codes, fair housing laws, and accessibility standards. Required Candidate profile Proven experience as an Apartment Facility Manager or in a similar role, preferably in a residential property management setting. Strong technical knowledge in building maintenance, repairs, and facility management practices. Excellent organisational, problem-solving, and decision-making skills. Knowledge of local building codes, safety regulations, and environmental compliance.

What you will do: Complaint handling and Product investigations of medical devices Perform Visual, functional, dimensional, functional inspection & RCA of field returned products. Maintain and ensure complaint files are complete and accurately reflect corresponding complaint activities. Risk management -Risk assessment Review of Process flow, DHR, Inspection plans, Measurement techniques, GRR s etc. Review and analyze Literatures such as Clinical reports, PMCF reports, National register etc. to identify Complaints Create PMS plan, PMS report, PSUR report as per EUMDR, Trend report & Complaint analysis. Other tasks as assigned by manager. What you need: Required skills: B. Tech / M.Tech Mechanical, Biotechnology with 2-5 years of work experience Hands on experience of Complaint handling and product investigations process.Hands on experience of problem-solving methodology and root cause analysis, 7 QC tools, Problem Solving & CAPA, Strong Analytical ability. Hands on experience of Risk Management process as per ISO 14971 Sound knowledge on complaint handling process of medical devices will be an added advantage Applied understanding of GDP, ISO 9001 & ISO 13485 (Good to have).Good understanding of FDA 21CFR Part 822 / 820 (Good to have) Preferred skilla: Demonstrated ability to work effectively with various work groups to assure conformance to regulatory requirements, internal processes, and policies. Demonstrated ability to self-motivate, ability to prioritize tasks in a deadline-driven environment. Demonstrated ability to effectively work with others in various coordinate disciplines and on multi-national teams. Travel Percentage: 20%

What you will do Complaint handling and Product investigations of medical devices Perform Visual, functional, dimensional, functional inspection & RCA of field returned products. Maintain and ensure complaint files are complete and accurately reflect corresponding complaint activities. Risk management -Risk assessment Review of Process flow, DHR, Inspection plans, Measurement techniques, GRR s etc. Review and analyze Literatures such as Clinical reports, PMCF reports, National register etc. to identify Complaints Create PMS plan, PMS report, PSUR report as per EUMDR, Trend report & Complaint analysis. Other tasks as assigned by manager. What you need: Required skills: B. Tech / M.Tech Mechanical, Biotechnology with 2-5 years of work experience. Hands on experience of PMS plan, PMS report, PSUR report as per EUMDR, Trend report & Complaint analysis. Hands on experience of problem-solving methodology and root cause analysis, 7 QC tools, Problem Solving & CAPA, Strong Analytical ability. Hands on experience of Risk Management process as per ISO 14971 Demonstrated ability to work effectively with various work groups to assure conformance to regulatory requirements, internal processes, and policies. Demonstrated ability to self-motivate, ability to prioritize tasks in a deadline-driven environment. Demonstrated ability to effectively work with others in various coordinate disciplines and on multi-national teams. Preferred Skills: Sound knowledge on complaint handling process of medical devices will be an added advantage Applied understanding of GDP, ISO 9001 & ISO 13485 (Good to have). Good understanding of FDA 21CFR Part 822 / 820 (Good to have) Travel Percentage: None

Main Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.

This role requires strong communication, analytical, and process improvement skills to ensure customer satisfaction and business growth. Key Role: Responsible for managing customer relationships, addressing concerns, and ensuring high customer satisfaction and retention for major clients. Key Deliverables: 1) Strengthening client relationships 2) Enhancing client satisfaction 3) Improving client retention and contract renewals (GR & Govt. Tender sites) 4) Preparing and analyzing MIS reports 5) Maintaining and improving CRM processes 6) Enhancing personal skills (Advanced Excel, interpersonal skills) Responsibilities: 1) Regular client communication to build rapport 2) Ensuring smooth employee lifecycle processes and timely invoicing 3) Understanding and resolving customer complaints efficiently 4) Updating and managing customer complaints tracker 5) Monitoring customer feedback and identifying areas for improvement 6) Tracking contract renewals for special projects (Pan India) 7) Managing CRM-related documentation and database 8) Training team members on CRM best practices 9) Identifying and implementing process improvements 10) Self-development through skill enhancement

Manage customer interactions for Australian clients Resolve queries and provide accurate information Meet daily/weekly performance targets and quality standards. Collaborate with team members to ensure high customer satisfaction. Perks and benefits EPF, Medical Insurance, Incentives

Role: Customer/Quality Care Manager Automobile Industry A Customer Care Manager in the automobile industry is responsible for ensuring excellent customer service across all touchpoints, handling customer queries and complaints, enhancing customer satisfaction, and maintaining long-term client relationships. Key Responsibilities: 1. Customer Relationship Management Build and maintain strong relationships with customers. Act as a point of contact between the company and customers. Ensure timely resolution of customer complaints and concerns. 2. Service Quality Monitoring Oversee the customer service team and ensure high standards of service. Monitor customer feedback and implement improvement strategies. Conduct surveys and collect feedback to measure customer satisfaction. 3. Handling Complaints and Escalations Address and resolve customer complaints promptly and professionally. Investigate recurring issues and coordinate with other departments for resolution. 4. Process Improvement Analyze service processes and suggest improvements. Implement standard operating procedures (SOPs) to streamline service operations. 5. Team Management Train, guide, and supervise customer service executives. Set team goals and monitor performance metrics. Motivate staff to provide excellent customer service. 6. Coordination with Departments Collaborate with sales, service, and technical departments to resolve customer issues. Ensure smooth communication across departments to provide a seamless customer experience. 7. Customer Retention and Loyalty Implement loyalty programs and customer retention strategies. Identify high-value customers and provide personalized services. 8. Reporting and Documentation Maintain records of customer interactions and service activities. Prepare and present reports on service performance and customer satisfaction. Required Skills: Excellent communication and interpersonal skills Problem-solving and conflict resolution Leadership and team management Knowledge of automobile products and services Customer-focused mindset CRM software proficiency

Roles and Responsibilities Handle guest queries and complaints in a professional manner, resolving issues promptly. Develop strong relationships with clients through excellent customer service skills. Ensure client satisfaction by providing timely solutions to their needs.

Interested candidates can share their CV to Saumya Chaudhary on 9289546161 or can mail on saumyachaudhary@policybazaar.com Job Location - Gurgaon, Haryana Salary - 2.5LPA to 4LPA Interview Mode - Face2Face What would be the roles and responsibilities Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guidelines Keeping a Record of the Customers Giving the right pitch to the potential customers, so they end up buying the product or availing the services. Keeping a proper record of the customers. Maintaining and updating the information of the customers regularly. Providing the best possible solution to the queries of the customers. Making products and services reports by collecting and analysing the information provided by the customers. Languages Needed: Telugu, Marathi, Kannada, Bengali, Odia, Gujarati, Hindi, English Desired Skills and Experience Fresher or Experience Ability to communicate effectively Hindi & English language. Basic computer skills.

Job Responsibilities 1)Good Knowledge in MS Office (MS Excel, MS Word) 2)Verbal communication skills with fluency in Hindi as well as English. 3)Handling face to face customers. 4)Understanding the query of customers and providing solutions accordingly 5)Team Player / Ability to work under pressure / Over manage the Work volume. Interested candidates can share your resume on neelam.singh@aubank.in Eligibility Criteria: 6 Months -2 years of experience in Banking and Finance Industry. Qualification: Any Graduate Vertical: Customer Experience

Role & responsibilities This is a critical profile where candidate would be responsible for managing & resolving the complaints E2E for UK customers They would be dealing with both Standard & high priority complaints, also required to perform multiple tasks on call/email to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation. To provide Root cause analysis, investigate all customer complaints received via any channel, identify appropriate service solutions and liaise closely with internal teams to resolve customer issues. Take E2E ownership and follow up on issues to achieve first call resolution at all times and SLA targets identify and communicate areas for improved efficiencies for Frontline teams via Feedback loop or available compliance model Understand Vodafone vision and goals; demonstrate alignment to these in attaining the teams goals and in relationships with other people. Preferred candidate profile Must be Graduate Must be willing to work on Hybrid Model at Pune Perks and benefits 2 to 7 years experience in customer service, L2 complaints handling & Retentions Responds constructively to change Able to effectively handle objections Able to adhere to Vodafone processes and contributes to process improvements Use knowledge of products, technology, processes and systems to solve problems that impact our customers. Brings the customer experience into every decision; Acts as a customer champion and takes accountability for identifying and addressing underlying service issues.

Profile Overview: The Business development & operations executive will be responsible to get handling biding document, onboarding vendors, dealing with government authorities. - Responsible for Making cold calls or reaching out to prospects. - Responsible for handling bidding documents and agreement management. - Following up with prospects several times throughout the sales cycle to ensure needs are being met. - Presenting and demonstrating the value of products and services to prospective buyers. - Providing support for clients by learning about and satisfying their needs. - Compiling and analyzing data to find trends. - Developing sales strategies and setting quotas. - Staying current on company offerings and industry trends. - Maintaining a database of contact information. - Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience. - Handling complaints and negotiations. Desired Profile - Bachelor's degree in business, marketing, or related field. ( from Tier 2 B Schools) - Additional education or experience may be preferred. - The drive and energy to manage multiple accounts while looking for new opportunities. - Excellent verbal and written communication skills, preferably English & Hindi. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Job Title: Manager Job Grade: M2 Function: Corporate Quality Compliance Sub-function: Complaints Manager s Job Title: Senior Manager-1 Location: Vadodara Job Responsibilities Review of Product Quality Complaint Investigation Reports (US Market). Coordinate with other stakeholders involved in the complaint handling process. Monitor the progress of Filed Alert Reports, Recalls Product Quality Complaint closure. Logging of Product Quality Complaints (PQC) in the database (TrackWise). Acknowledge the complaints to the complainants. Providing the response letter to the complainant. Reconciliation of received market complaints. Areas of Responsibility Product Quality Complaints Management Travel Estimate Approximately 10% Job Requirements Educational Qualification M. Sc (Life Sciences) / B. Pharm Specific Certification Nil Skills Good Technical Communication Skills, Investigation writing, reviewing, and editing experience, candidate should have worked in USFDA work environment. Experience 13-14 years