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Hdfc Bank
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Walking Drive -Officer Customer Care Phone Banking Virtual Care

Walking Drive -Officer Customer Care Phone Banking Virtual Care

Hdfc Bank

0 - 3 years

0 - 2 Lacs

Mumbai Suburban

Posted:2 weeks ago| Platform:

Apply

Skills Required

Inbound Customer Service Inbound Voice Process Outbound Process Inbound Process Handling Customer Queries Inbound Calls Complaint Handling Query Resolution Outbound Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate,

Greeting from HDFC Bank!

Job profile:

Job Role includes handling of inbound calls for 8 Hrs received from customers enquiring details of the product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls). Customer education on various product offerings will be a part of the job. Certification test to clear post completion of the training program.

Responding to customers with the resolution within the defined TATs. Call back to customers in case of any unresolved queries etc. Appropriately escalating cases to the Supervisor. Adherence to the defined service delivery standards.

Rotational shifts and W/Offs indicate staff will have to work on 2nd and 4th Saturday, Sunday/Bank Holidays etc and W/Offs can be on working days.
Late evening and Night shift for male candidates.

Nil Unscheduled offs.

No access to your Mobile Phone, Smart watch/any Bluetooth device, pen, paper etc inside the access area.

Interview Time =

Interview Date and Day =

Interview Location =

Contact Person= Jayesh Kotian (9920116664)/ Bhagwan Lamkhede (9930326564)

Note = Please carry your update resume and be in formal attire

Best Regards,

Sejal Chavan.

HDFC Bank HR.

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