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Executive - Customer Relations

10 - 15 years

2 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are seeking a highly skilled Customer Service Representative to lead ourteam of Customer Relationship Executives. The ideal candidate is passionateabout customer experience and satisfaction. You will be the first point ofcontact for our clients and play a crucial role in maintaining high levels ofcustomer happiness.

 

Key Responsibilities:

 
1. Team Leadership: Lead a team of Customer Relationship Executives,providing them with guidance and coaching to ensure optimal performance.
2. Collection of Payments: Responsible for billing and generating receiptsfor payments, ensuring all financial transactions are accurate and timely. 3. Coordinating Snag Resolutions: Act as the liaison between the customerand internal teams to resolve any issues or snags in a timely and effectivemanner. 4. Stakeholder Coordination: Coordinate customer interactions with variousinternal departments, ensuring smooth communication and prompt issueresolution. 5. Customer Satisfaction: Ensure high levels of customer satisfactionthrough excellent service, including handling complaints, providing appropriatesolutions, and following up to ensure resolution. 6. Status Updates: Keep customers informed on the status of their orders,providing timely and accurate updates.

 

Skills and Qualifications:

Minimum 10 years of experience in customer service.
Proven experience in team leadership. Exceptional communication skills, both verbal and written. Strong organizational and multitasking skills. Ability to work well under pressure and meet deadlines. Proficiency in MS Office Suite. A strong passion for customer satisfaction and experience.

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Brigade Group
Brigade Group

Real Estate & Property Development

Bengaluru

N/A Employees

70 Jobs

    Key People

  • M.R. Jaishankar

    Chairman & Managing Director
  • R. Prakash

    Vice President - Project Management

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