Community Relations Manager

Community Relations Manager

Key Responsibilities

1. Client Communication & Updates

• Maintain regular communication with clients, providing updates on resort developments, investment performance, and property updates.
• Implement strategies to maintain a positive, inspiring community atmosphere.
• Follow a structured schedule for client updates (weekly/monthly).

2. Customer Data Management

• Oversee accurate and secure management of customer data, ensuring compliance with data protection regulations.
• Utilize ERP and other systems for efficient data retrieval and analysis.

3. Customer Onboarding & Follow-up

• Streamline the onboarding process for new fractional investors and lessees.
• Implement a feedback and follow-up mechanism to address client concerns and enhance onboarding experience.

4. Documentation Management

• Supervise preparation and proper documentation of share agreements and other legal contracts.
• Ensure accuracy, compliance, and timely maintenance of all necessary documents.

5. Conflict Resolution & Issue Handling

• Develop and maintain a system for handling client complaints and conflicts.
• Collaborate with cross-functional teams (sales, operations, legal) for quick resolutions and preventive measures.

6. Internal Communication

• Act as a bridge between community management and other departments to address cross-functional requirements.
• Collaborate closely with sales, marketing, operations, and finance teams.

7. Customer Engagement Activities

• Plan and execute customer engagement events to foster a strong investor and lessee community.
• Drive initiatives to improve customer loyalty, repeat business, and referrals.

8. ERP Access & Management

• Manage ERP tasks relevant to community relations.
• Ensure timely database updates and accurate client information retrieval.

Key Result Areas (KRAs)

• Timely client communication and updates.
• Accuracy and security of customer data.
• Smooth customer onboarding and follow-up processes.
• Proper documentation and compliance.
• Effective conflict resolution and customer satisfaction.
• Increased client engagement and loyalty.
• ERP efficiency in data management.

Desired Candidate Profile

• Gender Preference: Female candidates only (due to community engagement focus).
• Education: Graduate / Postgraduate in Business Administration, Hospitality, or related field.
• Experience: 3+ years in client relations, hospitality, or community management (preferred).

· Excellent Communication & English Proficiency is a Must.

· Strong organizational and documentation skills.

· Proficiency in MS Office & ERP systems.

· Knowledge of other languages will be an added advantage.

Job Type: Full-time

Pay: From ₹30,000.00 per month

Schedule:

• Day shift