Cluster Head

5 years

0 Lacs

Posted:3 weeks ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Location: Bengaluru Year Of Experience: 5 years+ Role Overview: The Cluster Head represents Care. Fi across partner hospitals and manages a team of 30-40 executives across 10-15 hospitals. The role focuses on driving growth, ensuring operational excellence, and delivering business goals. Additionally, the Cluster Head strengthens Care. Fi brand in the region by delivering impactful results. Key Responsibilities: 1. Business Ownership: • Own P&L and drive business goals for the cluster. • Ensure consistent revenue growth and maintain a healthy contribution margin. • Drive deeper penetration of products at hospitals. 2. Customer Success: • Serve as the primary contact for hospital stakeholders, building strong relationships. • Maintain high NPS from hospital partners. • Drive timely escalation resolution with minimized TAT. • Strengthen brand by delivering impactful results at hospitals 3. Operational Excellence: • Oversee smooth product delivery and ensure process and SOP compliance. • Lead change management initiatives within teams and with partners. • Continuously monitor performance against business targets. 4. Team Leadership: • Build and lead a cohesive, high-performing team. • Develop team members, improving performance and morale. • Proactively manage staking and hiring to meet business demands. KPIs for Success: • Revenue Growth, Customer NPS, TAT for Escalations, Contribution Margin, and Brand Impact. • Proven experience leading large teams across multiple locations. • Strong P&L management and stakeholder relationship skills. • Experience in operations and process adherence. • Capable of managing performance metrics and driving business outcomes. • Excellent leadership, communication, and problem-solving skills. Qualifications: • 5+ years of experience in operations or team management roles. • Experience in healthcare, retail, or FMCG sectors. • Ability to manage a geographically dispersed team. Show more Show less

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Rangareddy, Kakinada, Hanamkonda

Sangareddy, Nalgonda, Nizamabad

Kolkata, West Bengal, India

Becharaji, Gujarat, India

Ahmedabad, Chennai, Coimbatore

Surat, Gujarat, India