106 Cloud Support Jobs

*Design, deploy, and manage cloud infrastructure solutions. *Monitor cloud-based systems to ensure performance, reliability, and security. *Automate processes to streamline operations and reduce manual tasks. Required Candidate profile Experience in Linux System Administration Exposure to AWS /Azure cloud platforms Knowledge of scripting languages like Python, Bash, or similar Understanding of CI/CD pipelines and DevOps practices

We are hiring for a renowned bank in the US, partnered with TO THE NEW. Position Summary: Reporting to the Director, Infrastructure & IT Operations, the Sr. Cloud Engineer works with internal IT, business, and 3 rd party suppliers to architect/design and implement cutting-edge infrastructure solutions, in MS Azure/AWS cloud in a hands-on capacity. This position works as an in-house resource to define future infrastructure technology initiatives aligned with the business requirements, SaaS/Cloud First approach and leads all projects and discussions related to On-prem and Cloud infrastructure. The role also requires the ability to lead & conduct solutions discovery exercises with internal stakeholders/vendors, and excellent interpersonal and presentation skills. Responsibilities: Conduct independent analysis and assessment of ABC Banks existing Cloud footprint to identify any gaps or issues, and recommend and implement necessary changes as per Cloud best practices related to security, hardening and cost management etc. Strong understanding of Infrastructure as Code (IaC) principles and best practices is essential, including experience with coding for infrastructure provisioning, maintainin CI/CD pipelines, and using source control tools. Familiarity with DevOps methodologies and tools is a plus. Develop and refine solutions and services for Cloud Landing zones, focusing on Azure landing zones Develop, document, and maintain Azure Tenant, subscriptions strategy, and Landing Zone concepts Drive and lead On-prem to Cloud migration of existing On-prem ABC systems while minimizing the technical debt and costs during project life Create an infrastructure automation pipeline to deliver Infrastructure as Code (IaaC) and build/manage workflows to create immutable infrastructure (Golden Images) Configure IAM policies, security groups and roles as per the Azure best practices Monitor the infrastructure and develop utilization reports for fine tuning, cost management and continuous enhancements and improvements Provide complete operational and administrative support including cost and billing management for the Cloud platforms Participate in Disaster Recovery exercise, review lessons learned and make appropriate changes to the environment Produce and maintain all required artifacts, documentation, and architectural design diagrams Make recommendations to improve process efficiency and effectiveness; lead cost saving initiatives, define/uphold architectural design standards and configurations to ensure consistency, maintainability, and flexibility with respect to overall system, technical and product roadmaps Keeps up to date with emerging cloud technology open source and cloud vendors such as Azure to build scalable, highly available, and fault-tolerant systems Available to support after hours deployments, production issues/outages and emergency situations when required Requirements - Any Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics from a reputable University, or equivalent industry experience Azure Architect certification is preferred Proficient with presentation and drawing tools such as PowerPoint and Visio Proficient knowledge of various Cloud services, Micro Services design, and technology operations Strong understanding of TCP/IP networking as well as Cloud Load Balancers, Route53/DNS, Security Groups, VPCs, VPN/API Gateways, Elastic IPs, Subnets, Route tables, RDS, NAT configuration and security best practices for cloud Knowledge/Expertise to allow connectivity from other systems (Informatica-SaaS, Tableau online (SaaS), Salesforce (SaaS), on-prem databases/filesystems) to resources within ABC AWS environment (Azure BLOB, S3, Redshift, etc.) Experienced with Serverless technologies such as Azure Functions Experience with DevOps & CI/CD pipeline tools and infrastructure Blue/Green deployment automation streamlining AMI maintenance and management Previous working experience with a solution provider in a professional services capacity Preferred Minimum 10 years industry experience with 4-5 years of Cloud experience

We are the PERFECT match if you... Are a graduate with a minimum of 2-4 years of technical product support experience with following skills: Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management An ability to "understand" data and analyze logs to help investigate production issues and incidents Hands on experience of Cloud Platforms (GCP/AWS) Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus Hands-on experience with writing SQL queries Hands on experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch) Knowledge of Scripting language like Elixir/Python is a plus Experience in Kubernetes/Docker is a plus. Has actively worked on documenting RCA and creating incident reports. Good understanding of APls, with hands-on experience using tools like Postman or Insomnia. Knowledge of ticketing tool such as Freshdesk/Gitlab Here's what your day would look like... Defining monitoring events for IDfy's services and setting up the corresponding alerts Responding to alerts, with triaging, investigating and resolving resolution of issues Learning about various IDfy applications and understanding the events emitted Creating analytical dashboards for service performance and usage monitoring Responding to incidents and customer tickets in a timely manner Occasionally running service recovery scripts Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis Get in touch with ankit.pant@idfy.com

Role Categories & Skills:- Cloud Support, Infra/Desktop Support, Network Engineer, Java/Python Developer, Software Support Engineer CTC 3.6 LPA to 4 LPA: The final role and compensation will be determined based on the candidates performance during the interview process, including technical assessments, academic background, and coding abilities. These decisions are made by the interview panel and business team to best align each candidate with the most suitable opportunity . As roles and packages are assigned purely on merit and fitment, candidates are encouraged to stay open to various opportunities within the organization. Candidates who are aligned with this process are welcome to apply and be considered for the available roles. Job Details: Eligible Batch:- 2024/2025 Graduates (Graduation must be completed) Eligible Streams :-BE/BTech, MCA, or MSc graduates from CSE, ECE, EEE, E&I, or other equivalent circuit branches Academic Criteria:- Minimum 60% throughout Job Location :- Vizag (ONLY) Joining Date:- 1st Week of October 2025 (Tentative) Training Duration :- 3 Months Stipend during Training :- 16,000 21,000 per month Service Agreement :- 2 Years, 2,00,000 exit clause Residency Criteria :- Candidates must be from Vizag or nearby areas within a 600 km radius, such as Rajahmundry, Vijayawada, Kakinada, Srikakulam, Guntur, Bhubaneswar, and Hyderabad Selection Process:- Phase 1 Online Group Discussion (GD)• Online Aptitude Test Phase 2 On-Campus [In Person] Technical Interview • HR Interview

Roles and Responsibilities: Hands-on Experience with Monitoring Tools: Demonstrated ability in creating custom dashboards, configuring alerts, and conducting performance and log analysis using logging tools. Advanced Troubleshooting Skills: Proficiency in diagnostics utilities, log analysis, and debugging techniques. Analytical Skills : Strong analytical capabilities to interpret data, identify trends, and derive actionable insights to monitor and enhance system performance and reliability. Proficiency in relevant technologies: Experience with Cloud , SQL, Various Monitoring Tools and good to have experience in scripting language. Pre-requisites: * 1-3 Years of hands-on experience with Monitoring Tools: Experience creating custom dashboards, configuring alerts, and conducting performance analysis using these tools. *Advanced Troubleshooting Skills: Understanding and knowledge of diagnostics utilities, log analysis, and debugging techniques. *Hands-on experience with scripting languages, Linux/ Unix commands and Jira. *Good to have past experience with Scripting and Cloud. You will be working in our mission critical assignments, you will be a part of a team which is building scalable systems and solving complex software engineering problems in insurance-tech space. We work on cutting edge technologies and handle massive traffic on our products, i.e. growing everyday basis

Key Skills Required Oracle WebLogic and Oracle HTTP services Job Responsibilities 1. Microsoft Azure PASS and IAAS, MS SQL 2019((Administration and tuning), AZ900 & AZ400 certification, Windows2019, containers, Azure Kubernetes Service (AKS), Azure Devops, CI/CD Pipeline & deployment, WEB API, Docker and containers, GITHUB/SFTP, Micro services 2. Good knowledge of NGNIX Web Server 3. Hands-On experience on azure IAAS and PAAS components such as Vnet, Traffic Manager, Load balance, APP and WEB AKS. 4. Basic knowledge of IT Banking domain. 5. Good Knowledge of MS-SQL Database 3 years of experience (Administration and tuning). 6. Experience on High Availability/ DR Technologies, Strong hands-on monitor tools applications (Dynatrace, VU Smart) and able to do daily operational activities like deployment, troubleshooting etc. 7. Good Knowledge of Networking / Domains. 8. Knowledge of LINUX and UNIX OS. 9. Ensure timely closure of Change and Release Management Tickets logged for Production Movement Performing diagnosis of production incidents by analysing Application and database logs. 10. Ready to work in shifts (24*7) environment. 11. Location will be: Thane/Turbhe/Malad.

Job Title: IT Executive Experience Required: Minimum 1 Year Location: Noida Sec -90 Job Type: Full-Time Job Summary: We are looking for a proactive and technically skilled IT Executive with at least 1 year of experience to support our IT infrastructure and end-users. The ideal candidate will assist in managing day-to-day IT operations, troubleshooting issues, maintaining hardware/software systems, and ensuring network and data security. Key Responsibilities: Provide first-level technical support to users for hardware, software, and network issues. Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment. Monitor and maintain local networks to ensure maximum uptime and efficiency. Support in managing Windows/Mac systems, software licenses, and regular system updates. Handle basic server administration tasks under guidance. Perform regular data backups and assist in disaster recovery operations. Ensure IT assets are updated and properly documented. Coordinate with vendors for hardware/software procurement and support. Maintain CCTV, biometric systems, and other office technology infrastructure. Respond quickly to service issues and requests, ensuring minimal disruption. Key Requirements: Bachelor's Degree in IT, Computer Science, or a related field. Minimum 1 year of hands-on experience in IT support or system administration. Strong knowledge of operating systems (Windows/Linux), networking, and troubleshooting. Familiarity with antivirus tools, Microsoft Office, and remote desktop applications. Good understanding of LAN/WAN networks, firewalls, routers, and switches. Ability to work independently as well as collaboratively in a team environment. Strong communication and problem-solving skills. Willingness to learn and adapt in a fast-paced environment.

We are hiring for End User Services Lead Exp- Min 5 Years in IT Support with at least 2 years in a leadership or supervisory role. Excellent Comm Skills Salary - Upto 16 LPA Job Location - Noida Call at 7042417170 Required Candidate profile Experience with cloud-based technologies and enterprise-level IT environments.

Platform Support Engineer Experience :- 0 to 1 Role :- Perform Linux system administration, updates, patching, and performance tuning. Provide technical support for robotic systems, addressing software. send resume :-careers@brsindia.com

* Network Technical Support - Senior - L3 Role * Technical Support, DNS, VPN, Server Support, Networking, Troubleshooting, * Cloud Support, Azure, coding, programming, Good Communication * Rotational Shift/24*7 & 9hours Working

Educational Bachelor of Engineering,BTech,BSc,BCom,MBA,Master Of Engineering,MTech,MSc Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Minimum 2 years of experience in Oracle Cloud WMS, Oracle Logfire with strong manufacturing Background Functional experience in configuring the Oracle WMS Cloud application – Inbound shipments, outbound shipments Knowledge of Purchase to Invoice, Warehouse Inbound Receipts, Warehouse Pick, Pack & Ship, and Shipment Transportation Inbound Process- Inbound shipments, checking in load, appointments, receiving options, putaway and Outbound Process- Outbound orders, wave, picking, packing, pack with wave, outbound, LTL load management Understanding of Fusion Order Management, Order Shipping, Inventory Management, Procurement and other SCM Cloud Modules Understanding of Facility, item master configurations Should have knowledge on Cloud Support processes Should have conducted client Workshops/Solution Designing and Configuration on the module Infor WMS candidates also preferred Preferred Skills: Technology-Supply Chain Management-Warehouse Management System

Provide support and management for Informatica Intelligent Cloud Services (IICS), ensuring smooth data integration and processing. You will troubleshoot issues, manage data flows, and optimize cloud services. Proficiency in IICS, data integration, and cloud platforms is required for this role.

About the Role: Grade Level (for internal use): 11 The RoleLead Cloud Engineer The Team: We are looking for a dynamic AWS Cloud Support Engineer to join our team, working across multiple AWS accounts to ensure seamless cloud operations. This is a varied role that requires deep technical expertise, strategic planning, and strong stakeholder communication. Collaboration is at the core of our team, so if you thrive in a fast-paced, problem-solving environment, we'd love to hear from you. The Impact: Contribute significantly to the growth of the firm byDeveloping innovative functionality in existing and new products/ Supporting and maintaining high revenue products. Whats in it for you: A collaborative team culture that values innovation and problem-solving. Opportunity to work on diverse projects spanning multiple AWS accounts. A chance to shape cloud strategy and architecture in a growing organizational division. Actively supported in taking learning opportunities . Exciting open-door collaboration within the EDO Agentic AI experience. Key Responsibilities: Architecture Planning: Design and refine AWS architectures to meet business needs, ensuring security, scalability, and cost-effectiveness. Cost Management: Keep an eye on infrastructure costs and recommendations, propose changes to stakeholders to reduce cloud spend and waste. Multi-Account Management: Oversee cloud environments across numerous AWS accounts, maintaining best practices for governance and security. Troubleshooting & Incident Response: Diagnose and resolve complex technical issues related to AWS services, infrastructure, and networking. Stakeholder Collaboration: Communicate effectively with teams across the organization, providing insights, technical recommendations, and status updates. Automation & Optimization: Develop scripts and tools to automate deployments, monitoring, and management processes. Security & Compliance: Ensure adherence to security policies and regulatory requirements within AWS environments. Continuous Improvement: Stay updated with AWS advancements and recommend improvements for existing cloud strategies. : Proven experience in AWS cloud infrastructure and services. Strong understanding of networking, security, and cloud architecture best practices. Proficiency in Terraform, CloudFormation, or other Infra as Code tools is a plus. Hands-on experience with EC2, S3, RDS, Lambda, VPC , Bedrock and other AWS services preferred. Ability to troubleshoot complex system and network issues across cloud environments. Excellent communication skills and the ability to work collaboratively in a team-oriented environment . AWS certifications (Solutions Architect, SysOps, or Developer) are preferred but not mandatory. Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- IFTECH202.2 - Middle Professional Tier II (EEO Job Group)

We are seeking a skilled Technical Support & DevOps Engineer to handle customer technical queries, manage integrations, oversee development projects, and maintain our AWS cloud infrastructure. The ideal candidate will also be responsible for team training and mentoring. This role requires a blend of technical expertise, problem-solving skills, and leadership abilities. Key Responsibilities: Customer Support & Integration: Resolve customer technical queries related to product functionality, APIs, and integrations. Assist customers with onboarding, troubleshooting, and optimizing product usage. Collaborate with the development team to escalate and resolve complex issues. Development Project Management: Oversee and coordinate software development projects, ensuring timely delivery. Work closely with cross-functional teams (Product, Engineering, QA) to align on project goals. Track progress, identify risks, and implement mitigation strategies. AWS Cloud Infrastructure Management: Deploy, monitor, and maintain scalable and secure AWS cloud services (EC2, S3, RDS, Lambda, etc.). Optimize cloud costs, performance, and reliability. Implement CI/CD pipelines and automation for seamless deployments. Team Training & Management: Mentor and train junior team members on technical processes and best practices. Foster a collaborative environment by conducting knowledge-sharing sessions. Assist in performance evaluations and skill development initiatives. Required Skills & Qualifications: Bachelors degree in Computer Science, Engineering, or related field. 3+ years of experience in technical support, DevOps, or cloud infrastructure in a SAAS environment. Strong expertise in AWS services (EC2, S3, RDS, Lambda, CloudFront, IAM, etc.). Proficiency in scripting (Bash, Python, or similar). Knowledge of CI/CD pipelines and automation tools. Experience managing development projects using Agile/Scrum methodologies. Excellent problem-solving, communication, and leadership skills.

Responsibilities Monitoring, and troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on incident management process Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary Build and maintain tools and frameworks that support automation, health-check of applications and patching activities Automation of daily tasks using configuration management tools like Ansible, Chef etc or scripting using Python, Perl, Bash etc Support and troubleshoot high availability, performance, monitoring, backup and restoration of different environments Design & build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana etc Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement Rapidly establishing a good working relationship with customers and other professionals Evaluate tools, technologies and processes to improve the efficiency and scalability of continuous integration environments Requirements Experience working in 24x7 Support Environments on help desk tickets Experience with Linux servers in virtualized environments Familiarity with the fundamentals of Linux scripting languages AWS Administration experience would be preferable Experience on monitoring tools like Nagios Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow (Preferred) Experience in creating runbooks and KB articles for help desk support Effective written and verbal communication skills

Role & responsibilities Role Summary: The Azure Service Execution Engineer Primary is responsible for executing scheduled and repeatable IT operational tasks across Microsoft Azure and Azure Stack environments , in line with managed services practices. Key areas include patching, backup integrity monitoring, certificate lifecycle management, server health checks , and KPI reporting for both cloud and hybrid platforms. Key Responsibilities: Patch Management Apply patches to Azure-hosted , Azure Stack , and hybrid servers using Azure Update Management and integrated tools. Use Microsoft Defender for Cloud to detect, prioritize, and track security vulnerabilities across cloud and edge systems. Monitor patch deployment success/failure via Azure Monitor , Log Analytics , and Azure Stack tools . Backup Monitoring Monitor and validate backup integrity for Azure VMs , Azure Stack workloads , SharePoint Online , OneDrive , and file services using Azure Backup , Recovery Services Vault , and applicable Azure Stack backup integrations . Investigate and report backup failures, perform diagnostics, and escalate via ServiceNow or alerting platforms. Certificate Management Track and manage certificates across Azure Services , Entra ID-integrated applications , Azure Stack endpoints , and on-prem systems. Leverage Azure Key Vault and Azure Stack certificate stores to securely manage certificate lifecycle and automate renewals. Maintain alerting mechanisms and proactive renewal processes for expiring certificates across environments. Server Monitoring Monitor server health (CPU, memory, disk usage, uptime) across Azure and Azure Stack VMs using Azure Monitor , Log Analytics , and Azure Stack monitoring tools . Integrate alerts with ServiceNow for incident creation, triage, and SLA tracking. Perform initial investigation and basic remediation of infrastructure health alerts. KPI Reporting Contribute to operational and executive reporting on a weekly basis, including: Patch compliance (Azure + Azure Stack) Backup success and failure rates Certificate validity and renewal tracking Server uptime and resource utilization trends Infrastructure exceptions or anomalies Service Requests & Change Management Handle service requests and change activities using Azure DevOps , Azure Stack Hub , and ServiceNow workflows . Follow standard CAB approval processes for implementation and rollback planning. Document SOPs, work instructions, and operational guides for repeatable processes. Required Skills: 3 - 6 years of experience in IT Infrastructure or hybrid cloud (Azure + on-prem) managed services roles. Strong experience with: Microsoft Azure , Azure Stack Hub , and Azure Arc Microsoft Defender for Cloud Azure Monitor , Log Analytics , Azure Backup , Key Vault Experience managing hybrid environments, particularly Azure Stack for edge/cloud consistency . Familiarity with ServiceNow , ITIL-aligned change management, and incident processes. Excellent troubleshooting, automation, and documentation capabilities. Azure certifications such as AZ-104 , AZ-500 , or AZ-600 (Azure Stack Hub Operator Associate) are highly preferred.

To provide next level technical suppot for Global customer service centers and platform supervision centers by resolving low to medium complex SDX,SD-WAN,OFC,OPC & Telco Cloud problems referred to the team in an effective and timely manner keeping in view functional KPIs To identify Platform & Services capacity issues and co-ordinate with planning teams and rollout teams to ensure timely capacity upgrades To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all SDX,OPC & Telco Cloud platforms and services in Orange Business Services To implement assigned high impact and complex changes on the service platform and virtualized infrastructure while demonstrating highest adherence to network change management procedures To contribute in Technical Incident Reports for major network incidents and problems Excellent knowledge of communication standards and OSI/commercial protocols Virtualization Technologies: Linux, SD- WAN, SDN,Vmware,BluePlanet Kubernetes, Rancher, CICD, Ansible & Python will be the added advantage, Professional level of knowledge and hands on troubleshooting experience on Two or more of the following technologies SDN/NFV (Software Defined Network/Network Function Virtualization) with RedHat OpenStack/ OpenShift / KVM/Linux Cloud Infrastructure and Container-as-a-Service support (IaaS/CaaS) with VMWare Sphere/EXSi, NSX-T Rancher Kubernetes/Container/Dockers Juniper Contrail Ciena BluePlanet Network Automation development with Python, RedHat Ansible, PERL, Shell TCP/IP protocols experience (MPLS, IP,IS-IS,BGP,Mp-BGP) Hardware: University degree or equivalent experience (Computer or Telecommunications or Networking) 3-5 years technical support experience in any telecom platform / environment Excellent Analytical and trouble-shooting skills Good understanding of Telecom Service providers Virtualization, Networks and ServicesDell Switch & Servers CISCO Routers, Juniper MX Routers & QFX Switches Hosted Wholesale OINIS

Overview This position is part of Cloud Engineering team, to support analysis and troubling shooting skills with attention to details. The Cloud Support Engineer will be responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. Cloud Support Engineer will also be active in the execution of all the manual tasks according to its schedule. Responsibilities • Diligently observe and interpret cloud monitoring dashboards and alerts. • Resolve basic issues; escalate urgent and complex issues. • Coordinate with internal departments and sometimes with customers. • Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve. • Document all troubleshooting and issue management actions via the electronic case management system. • Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders. • Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs. Qualifications Minimum Education • Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field Minimum Work Experience (years) • Internship experience or Freshers with 0+ years of experience are also encouraged to apply Key Skills and Competencies • Knowledge with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP). • Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring. • Knowledge of Markup, query, and scripting languages, including Python, HTML, SQL and familiarity with REST API calls, and PowerShell. • Knowledge with ITIL processes including Incident, Problem, Change, Knowledge and Event Management. Licenses, Certifications or Special Qualifications • Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors. Position Specific Information Travel Requirements: 0-10% Able to Telework? Yes/No: No Personal Protective Equipment (PPE) Required: N/A Safety Sensitive Role? Policy here.: No

Assist with resolving technical issues, handle routine inquiries, and escalate complex cases. Maintain support records, aid in product updates, meet SLAs, analyze metrics, and build skills in cybersecurity, cloud, and networking technologies.

Basic Qualifications: Minimum 11 years of professional experience in IT, with at least 8 years in cloud technologies. Over 3 years of experience in management roles with Strong organizational and project management skills. Proven track record of designing and implementing highly reliable cloud solutions for large enterprises. Preferred Qualifications: Familiarity with integration and automation tools like Boomi and iPaaS. Relevant industry certifications in iPaaS platforms, cloud technologies, or Java programming. Experience in a similar role within a technology-driven organization. Exceptional problem-solving and analytical skills. Excellent communication and interpersonal abilities. Ability to work in a fast-paced, dynamic environment. Continuous learner with a passion for keeping up with industry trends and advancements. Familiarity with monitoring tools like Datadog, Prometheus, Grafana Technical Skills: Certified & Hands-on expertise with AWS, Azure (preferred), and GCP. Extensive experience in disaster recovery and business continuity design. Proficiency in cost optimization strategies for cloud infrastructures. Strong expertise in DevOps practices, containerization, and VPC configurations. Experience in managing and developing a team, providing clear direction and support. Strong background in Linux administration. Responsibilities: Design, implement, and manage highly reliable cloud solutions for large enterprises. Develop, Lead and execute disaster recovery and business continuity planning and execution. Optimize cloud infrastructure costs and manage budgets effectively. Optimize cloud infrastructure for performance, reliability, and cost efficiency. Lead and oversee DevOps practices including containerization, VPC configurations, and CI/CD pipelines. Lead efforts to automate infrastructure and processes using Python, Shell scripting, and serverless technologies. Collaborate with customers to translate business needs into technical/architectural solutions Provide strong leadership and direction to a new team, fostering growth and development. Leverage tools such as Boomi and/Or iPaaS for integrations and process automation. Maintain and enhance the cloud infrastructure using AWS, Azure (preferred), and GCP. Utilize tools like Boomi and iPaaS for integration and automation. Implement serverless solutions, including AWS Lambda, to enhance system performance. Willing to work in rotational 24x7 shift and Lead L1/L2/L3 activities

Hiring for Technical Support (voice - International) Location - Coimbatore / Hyderabad Notice upto 1 month ctc - upto 8.5lpa Work from office 24/7 rotational shift(Includes night shift) Role - SME Associates must support client on their technical issue - B2B role (Enterprise Support) Minimum 2.5 yrs - 5yrs in technical voice support skills - Technical Support, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good Communication Interested candidates contact HR Prathibha - 8655884776 / prathibha@careerguideline.com

AWS ECS, AWS Organizations, ControlTower, Service Catalog. Kubernetes. Linux SysAdmin RedHAt. Python. Terraform. 4 to 6 years on AWS ECS, AWS Organizations, ControlTower, Service Catalog. 4 to 6 years on Kubernetes and Dockers. 5 to 6 years Linux Admin RedHAt. 4 to 6 years on Python. Show more Show less

Your Key Result Areas: Deliver timely and effective technical support to premium clientele via multiple communication channels. Maintain high customer satisfaction ratings and comply with quality standards in the majority of cases. Diagnose and resolve complex technical issues encompassing web protocols, networking standards, programming languages, system administration, email routing/delivery, and email encryption Analyze system and trace logs and configurations to determine the root cause of incidents. Employ command-line interfaces (Windows, Linux) for efficient troubleshooting and system administration. Adhere to defined Service Level Objectives (SLOs) for response and resolution times. Maintain thorough and accurate documentation of support interactions, troubleshooting procedures, and resolutions. Manage and resolve escalations from customers and partners Collaborate effectively with cross-functional technical teams to escalate and resolve intricate issues. Participate in on-call rotation to address critical incidents as required. Contribute to the creation of knowledge base articles and self-service resources for end-users. Maintain current knowledge of emerging technologies and product updates Provide expert consultation to lower-tier support teams to facilitate case resolution. Demonstrate flexibility to accommodate rotational and/or night shift schedules. Your Qualification: Bachelors degree in Technology / Engineering -Preferable Computer Science /Computer Applications / Information Technology 5-6 years of experience in working in a Technical customer support operation resolving complex technical or operational issues Moderate exposure with scripting/ programming language and ability to read and understand scripts(Python, Javascript, HTML), identification of Log errors, traces and triggers. Required: Working experience with Web Protocols - HTTPS, DNS, SSL/TLS, and networking standards ( Level - Intermediate Skills) Working experience with APIs and SQL - Query Language ( Level - Intermediate Skills) Working experience with System Administration concepts, Active Directory, and command-line interfaces in Windows and Linux environments ( Level - Intermediate Skills) Working experience with reading and understanding log traces for troubleshooting ( Level - Advanced) Working experience with email routing and delivery mechanisms Demonstrated problem-solving skills with a strong focus on issue resolution Excellent critical thinking and troubleshooting abilities Strong intuition for identifying potential problem areas B2 level proficiency in English (both written and verbal) Preference: Familiarity with Google Workspace (GWS) . Experience with Google Cloud Platforms (GCP) , including project creation. Experience with migration tools and processes. Familiarity with BigQuery . Relevant technical certifications (e.g., CompTIA Network+, Security+, Linux+, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified Associate Cloud Engineer)

Looking for immediate joiners, Cloud Support Engineer in Gurugram (Cloud Experience mandatory) -US Voice process. - Any graduate with minimum 12 months Cloud experience mandatory. (Preferrable Intune, AZURE, 0365, AWS). - Certification Requirements - Must have either 2 certificate or complete 2 certificate during training period, its mandatory (Certification - Microsoft 365, Microsoft Azure, Dynamics 365, MCSE/MCITP and ITIL). - Rotational shift. - upto 7 LPA. - Excellent English Communication mandate. Interested, Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Hiring Technical Support professionals for one of the leading MNC Location: Hyderabad Shift: Night shift Work mode: WFO Should have relevant experience into Linux, Email configuration, SQL,Cloud support,email framework Excellent communication skills