Azure Service Engineer

Job Description

Role & responsibilities Role Summary: The Azure Service Execution Engineer Primary is responsible for executing scheduled and repeatable IT operational tasks across Microsoft Azure and Azure Stack environments , in line with managed services practices. Key areas include patching, backup integrity monitoring, certificate lifecycle management, server health checks , and KPI reporting for both cloud and hybrid platforms. Key Responsibilities: Patch Management Apply patches to Azure-hosted , Azure Stack , and hybrid servers using Azure Update Management and integrated tools. Use Microsoft Defender for Cloud to detect, prioritize, and track security vulnerabilities across cloud and edge systems. Monitor patch deployment success/failure via Azure Monitor , Log Analytics , and Azure Stack tools . Backup Monitoring Monitor and validate backup integrity for Azure VMs , Azure Stack workloads , SharePoint Online , OneDrive , and file services using Azure Backup , Recovery Services Vault , and applicable Azure Stack backup integrations . Investigate and report backup failures, perform diagnostics, and escalate via ServiceNow or alerting platforms. Certificate Management Track and manage certificates across Azure Services , Entra ID-integrated applications , Azure Stack endpoints , and on-prem systems. Leverage Azure Key Vault and Azure Stack certificate stores to securely manage certificate lifecycle and automate renewals. Maintain alerting mechanisms and proactive renewal processes for expiring certificates across environments. Server Monitoring Monitor server health (CPU, memory, disk usage, uptime) across Azure and Azure Stack VMs using Azure Monitor , Log Analytics , and Azure Stack monitoring tools . Integrate alerts with ServiceNow for incident creation, triage, and SLA tracking. Perform initial investigation and basic remediation of infrastructure health alerts. KPI Reporting Contribute to operational and executive reporting on a weekly basis, including: Patch compliance (Azure + Azure Stack) Backup success and failure rates Certificate validity and renewal tracking Server uptime and resource utilization trends Infrastructure exceptions or anomalies Service Requests & Change Management Handle service requests and change activities using Azure DevOps , Azure Stack Hub , and ServiceNow workflows . Follow standard CAB approval processes for implementation and rollback planning. Document SOPs, work instructions, and operational guides for repeatable processes. Required Skills: 3 - 6 years of experience in IT Infrastructure or hybrid cloud (Azure + on-prem) managed services roles. Strong experience with: Microsoft Azure , Azure Stack Hub , and Azure Arc Microsoft Defender for Cloud Azure Monitor , Log Analytics , Azure Backup , Key Vault Experience managing hybrid environments, particularly Azure Stack for edge/cloud consistency . Familiarity with ServiceNow , ITIL-aligned change management, and incident processes. Excellent troubleshooting, automation, and documentation capabilities. Azure certifications such as AZ-104 , AZ-500 , or AZ-600 (Azure Stack Hub Operator Associate) are highly preferred.