Cloud Engineer

Job Description

Responsibilities Monitoring, and troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on incident management process Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary Build and maintain tools and frameworks that support automation, health-check of applications and patching activities Automation of daily tasks using configuration management tools like Ansible, Chef etc or scripting using Python, Perl, Bash etc Support and troubleshoot high availability, performance, monitoring, backup and restoration of different environments Design & build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana etc Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement Rapidly establishing a good working relationship with customers and other professionals Evaluate tools, technologies and processes to improve the efficiency and scalability of continuous integration environments Requirements Experience working in 24x7 Support Environments on help desk tickets Experience with Linux servers in virtualized environments Familiarity with the fundamentals of Linux scripting languages AWS Administration experience would be preferable Experience on monitoring tools like Nagios Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow (Preferred) Experience in creating runbooks and KB articles for help desk support Effective written and verbal communication skills