482 Client Satisfaction Jobs - Page 7

Phone banking, Day shift, immediate joining Average communication welcomed Min HSC Openings for inbound as well as outbound process available Location- Malad, Thane, Airoli, Rabale Required Candidate profile if interested then call/whats app Sujal @ 9867369341

Role & Responsibilities Responsible for demand generation and deal closures of incoming leads and inquiries Responsible for supply generation by onboarding and training partners on the platform Generate revenue for the company by up-selling and cross-selling services Call potential clients and explain business product and service offerings Conduct competitor analysis, marketing and operational analysis Build new and optimize existing packages for pricing, offers and discounts Define and analyze metrics and KPIs to efficiently track progress Preferred candidate profile Good communication skills Good negotiation and soft skills Foodies are preferred Need people who are energetic, confident and street smart Fresher and experienced both can apply Perks and Benefits Rewards, Incentives & Bonuses Special Meals & Food Trials Flexible Timings Full of Learnings Awards and Recognition

About Certify : At CertifyOS, were building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and were backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. But its not just about the technology; its about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. Were founded on the principles of trust, transparency, and accountability, and were not afraid to challenge the status quo at every turn. Were looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. About the role: We are seeking a dedicated and dynamic Client Success Manager to join our team. The CSM will develop client relationships that promote retention, loyalty, and hyper-growth. You ll be the architect of client satisfaction, diving deep into their needs and transforming areas of dissatisfaction into triumphs. This isn t just about organization; it s about thriving in the chaos of managing multiple enterprise accounts, each with soaring expectations. If you thrive on juggling challenges, turning feedback into actionable insights, and driving clients to unparalleled success, we want to hear from you! What Youll Do: Client Relationship Management: Maintain and grow relationships with existing customers by understanding their business needs and helping them achieve their goals with our products or services. Client Support: This position is the primary point of contact for customer inquiries, providing timely and effective solutions to any issues or concerns customers may have. Product Expertise: Develop a deep understanding of our products/services to communicate their benefits and functionalities to customers effectively. Client Retention: Implement strategies to reduce churn and improve client retention rates. Proactively identify at-risk clients and work to resolve issues before they lead to churn. Feedback Loop: Collect and analyze client feedback to improve product development and client experience. Work closely with the product and development teams to ensure customer needs are being met. Training and Resources: Create and deliver training sessions, webinars, and other educational resources to help clients maximize their product use. Metrics and Reporting: Track key performance indicators (KPIs) related to customer success, such as customer satisfaction scores, renewal rates, net promoter scores (NPS), turnaround times, SLA s and more. Prepare and present reports to management. Cross-functional collaboration: Work with sales, operations, implementation, product development, and support teams to ensure a seamless client experience and effective problem resolution. What Youll Need: 3 - 4 years of client-facing experience in SaaS, preferably in health tech or a high-growth B2B environment. Strong instincts around customer behavior and how to guide them from onboarding to renewal and ideally, expansion. Data-driven mindset, comfortable analyzing KPIs and using insights to inform decisions. Bonus if you ve worked with enterprise or mid-market clients before and know how to manage senior stakeholders. At Certify, were committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.

About iamneo: iamneo is a B2B Edtech Enterprise SaaS start-up founded in 2016. We specialize in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries. Our key value propositions lie in IT Upskilling and IT Skill Assessments with auto-evaluation capabilities at scale. As a bootstrapped-profitable company, we have achieved a YoY growth rate of 100%. We have successfully onboarded esteemed corporate clients such as WIPRO, LTIMindtree, HCLTech, Virtusa, Hexaware, Gallagher, and more than 35 other customers. In the education sector, Manipal University, VIT, SRM, BITS Pilani, and 150+ institutes have embraced our solutions to digitally transform their on-premises labs into Full Stack cloud labs with auto-evaluation technologies. Job role: We re looking for energetic, detail-oriented Client Account Manager to join our team. You ll play a key role in supporting our client projects, working closely with cross-functional teams, and helping us deliver top-quality service to our clients. Requirements: Educational background, preferably in the fields of computer science or engineering for technical project managers Familiarity with the university placement process and the role of training and assessment in student preparation. Technical background, with understanding or hands-on experience in software development and web technologies Excellent client-facing and internal communication skills, written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills Strong working knowledge of Microsoft Office Travel needed, with a primary focus on supporting clients in your base location. Good to have - Prior experience in ed-tech organisations Location Options: Gujarat Responsibilities Project Support: Collaborate with our teams, clients, and vendors to ensure seamless project execution. You ll gather client requirements, schedule assessments, and coordinate with content and development teams to deliver courses on time. By helping keep projects on track, you ll contribute to meeting client needs and expectations. Onboarding of Learners: Lead the onboarding process for new learners, ensuring they have all necessary information and resources to succeed in the program. You ll be responsible for creating a smooth and positive start for learners. Documentation & Progress Tracking: Stay organized and detail-oriented! Track and document project steps, keep clients informed about progress, and support the development of reports that monitor milestones and completion rates. Your role will be central in ensuring that project documentation is accurate and up-to-date. Learner Progress Reporting: Regularly assess and compile learners progress and share this information with clients. You ll be key in providing clients with clear insights into their learners development and achievements. Client and Stakeholder Relations: Work directly with clients and stakeholders to build strong, positive relationships. You ll play a part in keeping clients happy by addressing issues swiftly and professionally, ensuring any concerns are resolved and client satisfaction is maintained. This role is full of variety and provides excellent hands-on experience, including the opportunity to travel and work with a range of clients across India. If you re looking for a position that s dynamic, exciting, and packed with growth potential, apply now to start your journey in Customer success with us!

YuCollect is part of the Yubi Group, an end-to-end tech infrastructure powering the entire credit lifecycle for all stakeholders across Indiafinancial ecosystem. Role Summary: We are seeking an enthusiastic and driven Business Development Lead to join our dynamic team. The successful candidate will be responsible for generating leads, following up, and closing deals to drive business growth in the SaaS, Service Sales, and Marketplace industries. This role demands a proactive approach, excellent communication skills, and a deep understanding of sales strategies. Key Responsibilities: Lead Generation: Identify and cultivate new business opportunities through various channels. Research and target potential clients that align with our industry focus. Follow-Up: Engage with leads to assess their needs and tailor solutions accordingly. Maintain consistent communication to nurture relationships and keep prospects engaged. Closure: Convert leads into clients by negotiating contracts and closing deals. Work collaboratively with internal teams to ensure smooth onboarding and client satisfaction. Travel: Extensive travel to engage with possible leads Requirements Experience: 2-5 years of experience in business development, sales, or a related field. Prior experience in the SaaS, Service Sales, or Marketplace industries is highly desirable. Skills: Strong sales acumen and proven track record in meeting or exceeding sales targets. Excellent communication skills, both verbal and written, in local and English languages. Exceptional networking abilities to build and maintain robust industry connections. Problem-solving skills to address client challenges and develop effective solutions. Confidence and professionalism in presenting to and engaging with potential clients. Industry Knowledge: Familiarity with SaaS platforms, service sales models, and marketplace dynamics is advantageous.

YuCollect is seeking a knowledgeable and proactive Subject Matter Expert (SME) to drive the adoption and usage of our solutions within the collections industry. This role involves troubleshooting client issues and enhancing client satisfaction while leveraging your expertise to foster strong relationships and identify opportunities for cross-selling and up-selling. Key Responsibilities: Adoption: Facilitate the adoption of YuCollects solutions within client organizations, tailoring strategies to maximize their effectiveness. Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations. Usage: Monitor client usage patterns and provide guidance to optimize solution effectiveness. Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential. Troubleshoot: Quickly identify and resolve client issues to maintain high levels of client satisfaction. Collaborate with internal teams to address any system or process-related challenges. Travel: Extensive travel to engage with clients Requirements Experience: Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions. Proven track record in developing strategies for increasing product usage and client satisfaction. Skills: Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients. Exceptional relationship management skills to build and nurture long-term client partnerships. Effective objection handling to address client concerns confidently and constructively. Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. Proficient problem-solving abilities to troubleshoot issues and provide timely solutions. In-depth industry knowledge and fluency in the local language to effectively communicate with clients.

PURPOSE AND SCOPE: HR Manager who will implement, and execute HR programs and practices, collaborating with all stakeholders, meeting service deliverables and quality and ensuring team adherence to all KPI s, SLAs, Compliance, Legal, Human Rights, and Labor requirements. Role will report to a cluster HR leader and will be part of regional HR team. Scope of role will be Sales and Technical operations function in the Medtech business. The employee base for these functions is approx. 300 Employees. PRINCIPAL DUTIES AND RESPONSIBILITIES: Ensures the teams are applying HR policies and employee programs fairly, consistently, and in accordance with Company core values, mission, and labor laws. Policies, programs and processes may include Compensation, Benefits, Recruiting, Learning Development, Employee Engagement, Retention, HR audits, and HR administrative tasks per global, regional, or local requirements. Assists with evaluation of business requirements and works in collaboration with the Cluster HR Head, Strategic HR Business Partners of the Businesses and Center of Excellence teams to ensure communication, implementation, and support of any fully approved program or process can be done effectively. Ensures team provides appropriate service of such programs and processes and has appropriate feedback mechanisms. Addresses concerns of a diverse scope and demonstrates good judgment in selecting methods and techniques for obtaining solutions. Ensures quality of problem/resolution responses and investigations to safeguard the uniform and equitable treatment of employees. Continuously assesses quality of procedures, SOPs and SLAs and implements changes as necessary to ensure client satisfaction. Uses data tools and people related metrics to diagnose and identify trends and develop proactive steps to avoid recurring issues. This includes the team usage of case management and documentation measures. Stays current on employment and labor practices and is experienced with managing Employee relations matters. Normally receives little instruction on day-to-day work, general instructions on new assignments, and can manage multiple and conflicting priorities. Performs other related duties as assigned. EDUCATION AND REQUIRED CREDENTIALS: MBA in human resources. EXPERIENCE AND SKILLS : 10- 12 years of experience including leading team. Demonstrated ability to be an agent of change . Must be able to manage multiple and conflicting priorities . Is resilient and can navigate challenging or difficult situations with the ability to hold crucial conversations. Collaborates at all levels through listening, sharing, and building upon ideas, challenging others ideas respectfully, compromises and adapts in order to achieve common goals that are the best interests of the organization and the teams involved. Competence in software applications relating to human resources such as case management systems and Workday is preferred along with the suite of Microsoft Office products. Demonstrates excellent communication skills - both written and verbal including English Can work independently and can manage multiple and competing priorities. Has strong business acumen in addition to Human Resources skills. Is a strong team player Has an unquestionable commitment to confidentiality, integrity, and privacy. Healthcare experience a plus. At Fresenius Medical Care, we are committed to creating a diverse and inclusive workplace where every individual is respected and valued. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, gender, age, nationality, sexual orientation, disability, caste, or any other characteristic protected by applicable laws. We believe in fostering a culture of fairness, respect, and equal opportunity, where everyone has the chance to thrive and grow.

Responsibilities: * Manage customer relationships through CRM software * Ensure high levels of client satisfaction & retention * Develop strong communication skills with clients * Collaborate on CRM strategy & execution

- Handle customer complaints, concerns, and feedback in a professional & empathetic manner. - Maintain accurate records of customer interactions. - Provide product/service information and guide customers through our offerings.

About LeadSquared: One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 2000 customers with 2.50 lakhs users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale. We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1200+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Achieved marketing automation software Awards 2021 Frost and Sullivans 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius Sales @ LeadSquared At LeadSquared, we love fearless Sales Rainmakers. Hustle, Work, Repeat is something we live by in sales. Your success is directly proportional to the responsibility you hold. If you are curious to learn about the business, thrive to be better every single day, have a scaling attitude in your DNA, have the zeal to drive your team to success and love enjoying the exciting perks that come along, we look forward to onboarding you. What better way to earn?! The Role: As a sales professionals you will be responsible for building and maintaining client relationships, identifying potential customers, developing sales strategies, presenting product offerings, negotiating deals, and managing ongoing accounts to achieve sales targets, ensuring client satisfaction by acting as a bridge between the company and the customer; essentially focused on closing deals and fostering strong client connections. Key Responsibilities: Actively search for new clients through networking, cold calling, and market research to identify potential sales opportunities. Manage the entire sales cycle from initial contact to closing deals, including qualifying leads, scheduling demonstrations, presenting proposals, and negotiating contracts. Deliver compelling presentations to prospective clients showcasing product features and benefits, highlighting value proposition. Stay informed about industry trends, competitor activity, and market dynamics to identify new business opportunities. Work closely with marketing, customer service, and product development teams to ensure client satisfaction. Introduce Leadsquareds Solution to appropriate buyers within the Targeted Geographical Market. Build and maintain an account map, plan for each customer, and develop close relationships with key stakeholders in your accounts. Requirements: 4+ years of experience of selling Software Products in one or more of following spaces: CRM, Sales to enterprises. Bachelors degree (or equivalent work experience) business, marketing and sales or related field of study Confidence in delivering persuasive presentations to potential clients. Ability to analyze the customer needs and map them to software solution which addresses the needs is going to be extremely desirable. Strong work ethic, ability to self-motivate, multi-task and work independently or within a team. Willingness to travel as needed to meet with clients and prospects. Excellent verbal and written communication to effectively present information to clients and internal stakeholders. Somebody who customers will not hesitate to call when they are in problem or call you because they love to talk to you. Why Should You Apply? Fast paced environment Accelerated Growth & Rewards Easily approachable management Work with the best minds and industry leaders Flexible work timings Interested? If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared.

Responsibilities: * Maximize revenue through upselling & retention * Manage client relationships from onboarding to renewal * Ensure customer satisfaction through proactive support

Access SUPPORT - JOB DESCRIPTION The Solution Center Access Support Team provides support to internal and external clients utilizing the JP Morgan Access product, which is a website for making transactions & payments for any line of business in J.P. Morgan. The team services many clients (companies) and offers various products including international payments. As a member of the Access Support team you will be part of a high performing global team and will have the opportunity to work with a variety of different clients and internal partners. As you support our clients, you will work on many different problem types, of varying complexity, across multiple products, and lines of business. You will be challenged to stretch outside your comfort zone, learn new things, and to challenge the status quo, helping the team evolve to better meet the needs of our clients and internal partners. Responsibilities will include Providing support for inquiries will be received via phone and internal case transfer for clients and internal partners. Troubleshooting of login to JP Morgan Access related issues Troubleshooting of wire import & NACHA failures. Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards. Accurate and timely documentation of all inquiries received. Support the development and maintenance of policies, procedures, and training materials. Escalation of issues as necessary, ensuring that the defined escalation procedures are followed. Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals. Required Skills 2+ years of Customer Service experience. Flexible to work in night shifts. Able to work on holidays and outside of normal coverage times as needed. Be self-motivated and self-managing, demonstrating sound judgment and effective decision making. Effective analytical approach and complex problem solving skills. Effective time management and organizational skills Strong spoken and written communication skills. Able to translate complex technical information into simple terms. Ability to communicate and consult with clients concerning highly sensitive information Able to build and maintain good working relationships with business partners and technology. Qualification Graduate

The Rate Loader is a vital member of our logistics team, responsible for the precise and timely entry of rate data into our systems. This role demands exceptional attention to detail, strong organizational abilities, and the capacity to thrive in a dynamic environment. The Rate Loader will work closely with other logistics personnel to ensure the accuracy of rate information, playing a key role in the efficiency and success of our logistics operations. Experience : 0-2 years Education : Bachelors degree in any field Gende r: Male candidates preferred Work Schedule : Night shifts from 7:00 PM to 4:00 AM, with flexibility required for shift changes Job Responsibilities Enter rates into the system accurately, adhering to established protocols. Ensure rates are updated promptly to meet deadlines and maintain operational efficiency. Check rate accuracy and rectify any discrepancies swiftly. Keep abreast of rate structures, tariffs, and industry regulations. Communicate effectively with internal teams about rate updates and resolve any related issues. Aid in the enhancement of rate loading processes to improve accuracy and efficiency. Produce reports and metrics on rate loading activities as needed. Support the training of new staff in rate loading procedures. Uphold all company policies and standards of compliance. Requirements and skills Experience in logistics or transportation is advantageous. Basic understanding of mathematics, especially rate calculations. Proficiency in Microsoft Office and familiarity with rate management systems. Excellent reading comprehension of English, particularly for U.S. client documents, and the ability to work independently from written instructions. Capable of managing priorities to meet tight deadlines. Strong communication skills, both oral and written. Resilience in adapting to shifting priorities and managing work pressure. Willingness to work flexible shifts as needed. Analytical and problem-solving skills. Experience with cloud platforms like Azure, AWS, or Citrix is a plus. Familiarity with logistics industry standards and terminology is beneficial. Notes Client-centered, ensuring all issues are resolved within the agreed timelines. Achieving daily targets based on tenure with the company. Maintaining a 100% client satisfaction rate with the accuracy of rates loaded into the Rate Request System.

Role & responsibilities Develop and Implement CRM Strategies: Create and execute comprehensive CRM strategies aligned with company goals, focusing on customer acquisition, retention, and satisfaction. CRM System Management: Oversee the selection, implementation, and maintenance of CRM systems, ensuring they are effectively used by the team. Data Management and Analysis: Manage and analyze customer data within the CRM system, identifying trends, and providing insights to improve sales and marketing strategies. Customer Relationship Management: Build and maintain strong relationships with key customers, addressing their needs and concerns throughout the customer journey. Collaboration: Work closely with sales, marketing, customer service, and other teams to ensure a unified customer experience and streamline processes. Team Leadership: In some cases, lead and mentor a team of CRM specialists, providing guidance and training on CRM best practices. Reporting and Analysis: Generate reports and provide insights to management on customer acquisition, retention, and overall customer satisfaction. Customer Feedback: Collect and analyze customer feedback, identifying areas for improvement in products and services. Training and Support: Provide training and support to team members on CRM system usage and best practices. Project Management: Manage CRM-related projects, including system implementations and process improvements. Preferred candidate profile

Seeking a result-driven individual to serve as a key point of contact for students. Effectively guide individuals through the enrollment process, provide information about courses and complete admissions. Communication and sales skills needed. Perks and benefits Cell phone reimbursement Informal dress code

Role & responsibilities: Follow up on new leads and track enquiry status. Coordinate with sales teams for proper closure of leads. Maintain regular contact with clients to ensure satisfaction and engagement. Handle incoming customer queries or complaints professionally. Refferel Generation Identify issues and escalate complex cases to senior management. Once the project is received end to end phase wise project status communication with client on call and via message. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Advertising enables monetization on all of Amazons commerce and content sites worldwide, and is a strategic bet. Our guiding principle is to deliver the right ad to the right customer at the right time. This enhances both the customer experience and, in the long run, our advertisers return on investment. We create only high quality advertising products that are valuable to advertisers and customers alike, and increase customer discovery on the Amazon site. Our team offers a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach customers on web-based shopping portal, and on millions of mobile and tablet devices. Customer-centricity is our core principle, guiding everything we do, including our approach to advertising. If you re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them then we want you to come join us and make advertising even better. We are a motivated, collaborative and fun-loving team building a high growth business. We are entrepreneurial and have a bias for action and a broad mandate to experiment and innovate. This role offers an opportunity to make a significant impact on the future vision for Amazon. This position is based at Amazon India in Bangalore. We are looking for a hands-on, detail-oriented, highly-motivated Ads Account Manager who is a problem solver at their core and is able to deliver on advertising priorities for their advertisers. Build solid relationships with advertisers, displaying a dedication to delivering first-class service and advertising solutions Flawlessly execute end-to-end campaigns, liaising with advertisers to align to advertiser priorities. Effectively align spends for defined cadence (week / month/ quarter / sale event) Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet advertisers KPIs Keep regular track of defect metrics (like high ACoS) and ensure a timely nudge to advertiser for course-correction. Monitor and communicate campaign progress to the advertiser through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns Track Own the Ad Revenue goals for the set of advertisers being managed and deploy different ad-product strategies to exceed goals/cover for gap to goal in case needed. Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet clients goals Co-lead monthly and quarterly performance reviews with advertisers Drive operational excellence to ensure SLA adherence and client satisfaction Bachelors degree with 2+ years experience in SEM/ business development/sales within E-Com/Ad agency/E-com service provider domains Ability to effectively communicate his/her thoughts in a well-organized manner Strong Excel and PowerPoint skills Strong analytical skills Ability to work cross-functionally with a wide range of employees with different skill sets 2+ years proven experience in ad operations ad sales, online marketing/online ad sales or programmatic advertising 2+ years working in an external client facing environment involving aspects of business development Advanced Excel / Power BI skills with ability to write SQL queries for data extraction purposes

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MAIN PURPOSE OF JOB The Junior Project Manager is responsible for assisting with the successful planning, execution, tracking, delivery and closure of client projects. The Jr. Project Manager will help understand client requirements and help engage the global team in the fulfilment of these requirements, crafting client solutions based on the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork. The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment. The following is a non-exhaustive list of responsibilities and areas of ownership of the Jr. Project Manager: Assist Project teams with planning, scoping, requirements gathering and validation with client. Own localization project management activities on designated accounts Identifying relevant clients and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements. Liaising with the internal and external team to successful coordinate the delivery of client projects Creating schedule and monitoring timeliness of delivery. Assisting with the management of the budget and controlling project costs. Establishing and nurturing relationships surrounding your assigned team. Planning project activities and ensuring resolution to any problems that may arise (corrective and preventive action). Actively seeking ways to optimize delivery, quality and profitability. Reporting, both in written and verbal form, to internal and external stakeholders regarding Project scope, financials, progress and status, formally and on an ad-hoc basis as required. Ensuring finance systems are kept up to date and accurate. Process documentation and knowledge management. Measures of success Delivery of services in line with core KPIs for project management, which include but are not limited to: On-time delivery; Client satisfaction; Revenue throughput REQUIREMENTS: Education Level Bachelor s degree (B.A.) from a college or university in related filed. Previous experience in the localization industry is preferred Other relevant skills Keen interest in localization technology, competitive landscape and emerging trends. Energy and a positive attitude with excellent interpersonal skills. Excellent Written and verbal communication skills. Strong organizational and problem-solving skills. Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment Job Reference: #LI-JC1

Seeking a dynamic and results-driven Key Account Manager to manage and grow relationships with our most important clients. The ideal candidate will serve as the main point of contact for assigned key accounts, ensuring client satisfaction and driving business growth through strategic account planning and execution. Manage and grow strategic accounts, ensuring client retention, SLA compliance, and revenue growth Own end-to-end relationships with key clients (F1, F2, F3 F5 customer). Drive account growth via upselling/cross-selling (e.g., warehousing, tech solutions). Monitor SLAs (on-time delivery, inventory accuracy) and resolve operational issues. Deliver monthly performance reports with actionable insights. Understand client needs and objectives and ensure the company delivers tailored solutions. Meet and exceed sales targets and business KPIs for assigned key accounts. Handle conflict resolution and address any issues that may arise between the client and company.

Responsibilities Analyse details to determine appropriate action needed in term of processing the transactions. Should have worked on several types of filing, testing in accordance with IRS/DOL rules and regulations. Implement decision making, logical/critical thinking and problem-solving techniques to ensure efficient processing. Consult available resources including technical documentation, updates, computer system application features, coworkers, and Mentors to perform daily task. Make suggestions for improvement in procedures/processes. Efficiently and effectively process work to meet or exceed production expectations. Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG. Follow internal procedures to properly document work on contracts. Maintain a comprehensive knowledge of our record keeping system and process. Improve personal effectiveness that positively impacts work environment and enhancement of skills. Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process. Compliance to PGS policies and Flexibility as per business needs Perform other job-related duties, other processes within the BU or special projects as required or as assigned by superior! Should be willing to work from office. Promote team development through shared knowledge and information with team members in working to resolve unusual or tricky situations. Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements. Qualifications Required Years of Experience - 2 - 4 years of experience Candidate preferred with Retirement domain and 5500 filings/compliance Testing experience. Should have researching skills, eye to detail and knowledge about the retirement products. Should be able to manage client s question and help them submit compliance testing questioner. Should have good written and verbal communication. Working knowledge on MS Office tools, specifically MS Excel. Minimum of 1-2 years of experience in back office. Insurance, Retirement plan and Financial Institution experience preferred. Excellent written and verbal communication skills, Critical thinking, Analytical and problem-Solving skills, Willingness to work in shifts.

Identify and pursue new business leads by doing tele calling, build strong client relationships, conduct meetings and demos, execute sales strategies, align client needs with services, and maintain CRM data and reports to support business growth.

Role: Executive / Sr Executive - Account Management (CRM) Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Non voice coordinator Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Candidates must have TPA experience Interested candidates can reach out via email at sarika.pallap@mediassist.in or WhatsApp their CVs to 8951865563

Key Responsibilities : Project Success Rate : Ensure that PPC teams projects meet client expectations for Cost Per Lead (CPL) or Cost Per Acquisition (CPA), and monitor, report, and document the success rate and client satisfaction for each project monthly Cost Metrics Adherence : Ensure all CPC, CPL, and CPA metrics meet the committed targets promised to clients, and ensure timely report of any discrepancies and corrective actions to the team lead and relevant stakeholders. Campaign Optimization and Hygiene Process Compliance : Perform optimization and hygiene checks before launching campaigns, adhering to manager-set processes, and ensure compliance with audits, reporting outcomes to the team lead and Account Director. Project Management : The FH and TL will assign projects, with the PPC ATL handling more than six. Senior PPC executives will manage high-target projects. Ensure all projects meet deadlines and goals, and regularly update the team lead and account director. Performance Analysis and Reporting : Utilize analytics tools to analyze campaign performance and track key metrics like CTR, CPC, and ROAS. Trend Analysis and Adaptation : Stay current with PPC trends, adapt strategies based on insights, and implement one new trend or practice and report its impact. Mentorship to new team members : Mentor new team members by training them in their roles, addressing their queries, and assisting their integration into the company culture. Requirements Requirements : Experience : 4+ years in PPC , including 1 year in a leadership or mentoring role, with a strong track record in campaign optimization and team support. Skills : Proficient in managing and optimizing pay-per-click campaigns across various platforms (Google Ads, Bing Ads, social media) to achieve performance goals. Strong ability to analyze campaign data, interpret metrics, and generate actionable insights to improve ROI and drive strategic decisions. Skilled in allocating and managing PPC budgets effectively to maximize return on investment while adhering to financial constraints. Expertise in crafting compelling ad copy and creative assets that drive engagement and conversions, while adhering to best practices and platform guidelines. Proven ability to lead and collaborate with cross-functional teams, including designers, content creators, and other PPC specialists, to ensure cohesive campaign execution. Adept at conducting A/B testing, adjusting bidding strategies, and implementing optimization techniques to enhance campaign performance and meet KPIs.

About Us: Transcloud Solution is a dynamic and innovative force in the world of technology, specialising in creating cutting-edge software solutions. With a commitment to excellence, we pride ourselves on delivering bespoke software that transforms businesses and empowers our clients in the digital landscape. Job Description: We are seeking a dynamic and personable Client Relationship Executive to join our software company. This pivotal role will be responsible for onboarding new clients, creating demonstration videos, managing ongoing client relationships, and ensuring client success with our software solutions. The ideal candidate will have exceptional communication skills, technical aptitude, and a passion for building strong client relationships. Key Responsibilities Client Onboarding: Develop and implement a structured onboarding process for new clients Conduct initial kickoff meetings to understand client requirements and objectives Configure software solutions to meet specific client needs Coordinate with internal teams to ensure smooth implementation Create personalized onboarding materials and training sessions Track onboarding progress and ensure timely completion Demo Creation & Technical Communication: Record professional, high-quality product demonstration videos Create tailored demos highlighting features relevant to prospective clients Develop clear and concise step-by-step tutorials Maintain a library of demo resources for different use cases Stay current with product updates to ensure demos showcase latest features Collaborate with product and marketing teams on demo content strategy Client Relationship Management: Serve as the primary point of contact for assigned clients Build and maintain strong, long-lasting client relationships Conduct regular check-ins to assess client satisfaction Identify opportunities for expansion within existing accounts Address client concerns promptly and professionally Advocate for client needs within the organization Document client communications and requirements in CRM system Client Success & Retention: Monitor client usage patterns and engagement with the software Identify at-risk accounts and implement retention strategies Collect and analyze client feedback to improve products and services Work with the support team to resolve technical issues Develop and implement account growth strategies Track and report on key client success metrics Qualifications Required Skills & Experience Bachelors degree in Business, Marketing, Communications, or related field 0.6 to 2 years experience in customer success, account management, or similar role Excellent verbal and written communication skills Strong presentation and demonstration abilities Proficiency with CRM systems Basic video recording skills Ability to understand and communicate technical concepts to non-technical audiences Strong problem-solving abilities and attention to detail Excellent time management and organizational skills

Efficient Customer Support Ensure customers receive excellent and consistent customer service. Meet and exceed service standards and agreements. Execute all customer-facing transactions in line with company strategy, resulting in higher satisfaction and timely service delivery. Meeting Service Level Agreements (SLAs) Ensure that the agreed SLAs are met under all circumstances to strengthen customer loyalty and retention. Complaint Resolution Diffuse situations with dissatisfied customers professionally. Resolve product or service issues by clarifying complaints, identifying the cause, selecting the best solution, expediting resolution, and following up. Manage and address customer complaints and escalate unresolved issues to the appropriate senior staff when necessary. Ensuring Client Satisfaction Ensure timely and successful delivery of services and solutions according to client needs and objectives. Assist with challenging client requests and escalate them to the concerned department for resolution.