482 Client Satisfaction Jobs - Page 6

Job Title: Customer Relationship Executive (CRE) Job Description: We are seeking a dynamic and motivated Customer Relationship Executive (CRE) to join our team. The ideal candidate will have strong communication skills, a customer-first attitude, and experience working in a customer care environment preferably premium brand . This role requires a dedicated individual with domestic market experience and a passion for providing excellent service. blended channel experience is preferred. Key Responsibilities: Handle inbound and outbound customer inquiries via voice and email. Ownership of customers issue & resolutions Provide timely and accurate responses to customer queries, ensuring a high level of customer satisfaction. Maintain a positive and professional relationship with customers while addressing their needs. Collaborate with team members to resolve customer issues and escalate when necessary. Follow up on customer concerns and ensure resolutions are implemented effectively. Adhere to company policies, procedures, and service standards. Meet or exceed performance metrics, including quality, response time, and customer satisfaction. Qualifications: Experience: Minimum of 2 years of experience as a Customer Care Agent in a call center (CC) environment. Market Experience: Experience in the domestic market is a must. Brand Exposure: Good exposure to reputable brands is preferred. Process Experience: Prior experience working in a blended process (Voice and Email) is highly preferred. Skills: Excellent communication skills (both written and verbal). Strong problem-solving ability and customer focus. Ability to handle multiple tasks simultaneously in a fast-paced environment. Good interpersonal and team-working skills. Working Conditions: Shift Timing: 6 days a week, with rotational days off.

10th, 12th Pass candidates can apply English, Hindi & Kannada Possess good communication skills, both oral and written Required Candidate profile Have a good attitude Flexible for Rotational Shifts Rotational off No BE, BTech, MBACandidate PG (May consider if you have BPO work experience)

Company Description: Vialto Partners is a market leader in global mobility services. Our purpose is to Connect the world . We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues. Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6, 500 staff and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram. Job Description: In this position, your role is essential in upholding compliance with tax regulations and optimizing tax processes for employees on international assignments. This position is key in handling the tax consequences of global mobility and facilitating a smooth transition for employees across different countries. Your main objective is to reduce tax-related risks and costs, while ensuring that both the organization and its employees adhere to relevant tax laws. -Accurately prepare, review, and file tax returns and related deliverables for globally mobile employees within designated deadlines. -Offer specialized advice and strategic recommendations to internal teams regarding tax planning, withholding responsibilities, and social security contributions -Work in tandem with finance and HR departments to ensure precise calculation and reporting of payroll taxes and social security contributions -Offer specialized tax advice on assignment structures, leveraging tax treaties, and identifying tax-efficient benefits. -Educate and counsel employees on their tax responsibilities and the potential implications of international assignments. -Provide guidance on tax equalization and protection policies to employees, ensuring clear understanding and compliance. -Analyze employee compensation and payroll data to accurately calculate tax liabilities and identify potential benefits. -Prepare supporting applications and documentation to optimize employees tax positions, including comprehensive data analysis and communication with assignees. -Diligently maintain detailed tax records and documentation for accuracy and audit-readiness. -Stay informed on the latest developments in international tax laws and regulations. -Compile and present tax reports to management, auditors, and tax authorities, highlighting key findings and recommendations. . -Gain a broad understanding of other service lines within the business to identify cross-functional issues and collaborate with Tax SMEs for integrated solutions. -Conduct in-depth research on country-specific tax issues, particularly in areas where the organization operates. -Act as the primary point of contact for clients with employees on business trips, offering exceptional service and support -Regularly communicate with clients to update them on the progress of trip assessments, address concerns and ensure client satisfaction -Responsible for the financial management of the engagement (this includes billings, collection, metrics & KPIs tracking ) -Collaborate with clients to implement Global Mobility Tax strategies minimizing liabilities for both the company and the employee -Recognize and actively seek out fresh business prospects within the existing client base, gained through a deep understanding of their changing requirements -Work to expand the client portfolio and nurture existing client relationships to drive revenue growth -Analyse market trends and competitive landscape to identify potential growth areas and opportunities. Additional Information: Work Location: Bangalore/Kolkata We are an equal opportunity employer that does not discriminate on the basis of any legally protected status. Please note, AI is used as part of the application process.

We are looking for a talented Analyst to join our Trusts & Estates team in Mumbai. This role offers the opportunity to work with a dynamic team and contribute to delivering exceptional services to our clients. As an Analyst within the Trusts & Estates team, you will assist in fiduciary administration tasks and support the US team. You will execute instructions for account maintenance and prepare financial documents. Your role will be crucial in ensuring efficient operations and client satisfaction. Job Responsibilities Execute instructions for opening and maintaining bank accounts. Prepare subscription and redemption requests for investments. Update and maintain financial transaction databases. Dispatch introductory packages to trust parties. Draft letters for credit requests and terminations. Report stakeholder status updates for activities. Coordinate with US team for fiduciary tasks. Analyze data for financial reporting. Ensure compliance with legal standards. Facilitate communication with trust parties. Support team in achieving operational goals. Required Qualifications, Capabilities, and Skills Demonstrate at least 2 years of experience in Financial Services. Exhibit strong interpersonal skills. Communicate effectively in written and oral forms. Organize tasks efficiently and manage time. Analyze financial data accurately. Understand legal and tax concepts. Collaborate with international teams. Preferred Qualifications, Capabilities, and Skills Experience in international trust administration. Knowledge of fiduciary processes. Ability to work in a fast-paced environment. Familiarity with financial software tools. Expertise in financial reporting. Capacity to handle multiple tasks. Skill in strategic planning and execution.

10th, 12th Pass candidates can apply English, Hindi & Telugu Possess good communication skills, both oral and written Required Candidate profile Have a good attitude Flexible for Rotational Shifts Rotational off No BE, BTech, MBACandidate PG (May consider if you have BPO work experience)

We are seeking a dynamic and customer-centric Executive to join our Customer Support Team. The ideal candidate will possess excellent communication and soft skills, demonstrating confidence and proactiveness in assessing customer needs to ensure

Develop and implement Manage the end-to-end collections process , including early-stage collections, recovery, and legal escalation. Monitor portfolio health Lead, train, and manage collections teams (field and tele-collections) to achieve targets and maintain compliance standards. Segment customers Collaborate with Credit, Legal, Compliance, and Customer Service to resolve disputes, reduce churn, and maintain customer satisfaction. Ensure adherence to regulatory requirements

Job description As a CRM Executive, you will be the driving force behind managing and enhancing customer relationships. Your primary responsibilities will include: Customer Relationship Management, Real Estate Industry Knowledge, Data Management, Communication Skills, Attention to Detail, Agreement drafting. Engage in post-sales client interactions to ensure customer satisfaction and address any concerns or inquiries. Facilitate agreement, documentation preparation and submission. Verify payments and ensure accuracy in financial transactions. Utilize email communication to correspond with customers and internal stakeholders effectively. Manage the communication of legal documents, ensuring compliance and accuracy. Desired candidate profile Bachelor's degree in civil engineering( Must have requirement) 2 - 4 years of CRM or customer service experience Proficiency in CRM tools and MS Office Strong communication and organizational skills Must be able to commute to Kadubeesanahalli (Above Croma 2nd floor) Location Should be a immediate Joiner. Note: No Virtual Interview. Interested candidates kindly share the CV's to careers@nambiarbuilders.com

The role is for a seasoned sales individual with experience in B2B selling to Telcos. Experience selling messaging and / or BSS solutions is important. Candidates who have managed Airtel as an account directly will be preferred. The selected candidate would be required to - Effectively manage the existing client relationships for ensuring renewals, generate new business and overall client satisfaction Additionally manage a territory with a mandate to acquire new logos in CSP industry Achieve sales-revenue targets on a quarter on quarter and on an annual basis Drive collections along with company finance and collections teams Build strong relationships with partners - OEM, local partners, consultants as needed to capture new business Work effectively with internal stakeholders (Product, Delivery, Customer Success, Finance, Legal etc.) to achieve required outcome for their clients / deals Ensure overall project governance for key projects working with relevant internal and external teams This is an individual contributor role and the expectation is to work within the larger South Asia team along with technical sales

The role is for a seasoned sales individual with experience in B2B selling to Telcos. Experience selling messaging and / or BSS solutions is important. Candidates who have managed Airtel as an account directly will be preferred. The selected candidate would be required to - Effectively manage the existing client relationships for ensuring renewals, generate new business and overall client satisfaction Additionally manage a territory with a mandate to acquire new logos in CSP industry Achieve sales-revenue targets on a quarter on quarter and on an annual basis Drive collections along with company finance and collections teams Build strong relationships with partners - OEM, local partners, consultants as needed to capture new business Work effectively with internal stakeholders (Product, Delivery, Customer Success, Finance, Legal etc.) to achieve required outcome for their clients / deals Ensure overall project governance for key projects working with relevant internal and external teams This is an individual contributor role and the expectation is to work within the larger South Asia team along with technical sales

The role is for a seasoned sales individual with experience in B2B selling to Telcos. Experience selling messaging and / or BSS solutions is important. Candidates who have managed Airtel as an account directly will be preferred. The selected candidate would be required to - Effectively manage the existing client relationships for ensuring renewals, generate new business and overall client satisfaction Additionally manage a territory with a mandate to acquire new logos in CSP industry Achieve sales-revenue targets on a quarter on quarter and on an annual basis Drive collections along with company finance and collections teams Build strong relationships with partners - OEM, local partners, consultants as needed to capture new business Work effectively with internal stakeholders (Product, Delivery, Customer Success, Finance, Legal etc.) to achieve required outcome for their clients / deals Ensure overall project governance for key projects working with relevant internal and external teams This is an individual contributor role and the expectation is to work within the larger South Asia team along with technical sales

To drive microfinance business sales and achieving business deliverables. Ensuring onboarding of quality customers to maintain highest portfolio quality Identifying Joint liability Groups disbursing loans which suit the target customers and geographies. Conducting CGT (Compulsory Group Training) amongst members. Enabling business growth across assigned territories for deeper market penetration and reach. To ensure achievement of disbursement targets and achieving desired productivity numbers. Conducting regular centre meetings for collections with maximum attendance to maintain constant contact with customers Maintaining expected collection efficiency and ensuring minimum delinquency. Continuous follow up of overdue customers, if any to ensure their repayment. Ensuring that client satisfaction is maximum and there is strong brand identification and recall amongst customers. Achieving highest First Time Right (FTR) Constantly engaging in learning and development programs to upskill. Adherence to product, process and policies of the company." Qualification : Graduate in any discipline

Job Title: Site Visit Associate Corporate Office: Jayanagar, Bengaluru, Karnataka, India Work Type: Full-time Experience: 0 to 5 Years Education: Any Graduation Salary: As per Industry Standards + Attractive Performance-Based Incentives Preferred Candidates: Male or Female Commitment: Minimum one-year commitment required About the Role A pioneering Agri-Tech company is revolutionizing managed farm plots by seamlessly integrating sustainable farming with modern technology. Headquartered in Bangalore, India, we empower individuals to own and manage agricultural land without complexities. Our commitment to sustainability focuses on improving soil health, reforestation, and rural livelihood support, fostering a responsible land stewardship community. Join us in transforming farmland ownership into a fulfilling and nature-positive experience! Role Overview As a Site Visit Associate, you will play a key role in providing potential customers with an immersive, first-hand experience of our managed farmland properties. This role involves conducting farm visits, engaging with prospects, and converting interest into sales while ensuring an informative and enjoyable experience. If you love nature, enjoy traveling, and have a passion for sales, this role is for you! Key Responsibilities Conduct on-site farm visits to guide potential investors and provide an exceptional experience. Engage with prospects to answer queries and educate them about managed farmland ownership. Follow up diligently with leads and ensure smooth progression through the sales funnel. Meet and exceed site visit targets while driving customer engagement and bookings. Maintain accurate CRM records of all customer interactions, inquiries, and site visit details. Stay updated on company offerings and market competitors to communicate effectively with clients. Collaborate with operations and hospitality teams to enhance customer experiences at farm locations. Represent the company at events, project launches, and exhibitions when required. Preferred Skills & Attributes Excellent communication and interpersonal skills to connect with well-educated, high-net-worth (HNI) customers. A passion for nature and sustainabilityaligning with our eco-conscious values. Sales-oriented mindset with proven ability to meet or exceed targets in a fast-paced environment. Persuasive and soft skills to engage clients effectively. Strong organizational skills and attention to detail for efficient follow-ups and CRM updates. Ability to work independently and as part of a team. Proficiency in Microsoft Office, CRM tools, and relevant software. Work Culture & Benefits Healthy work environment with exposure to nature, organic food, and serene farmlands. Structured work schedule ensuring a healthy work-life balance. Work Timing: 5.5 days a week One day off per week (excluding weekends). One additional day off every alternate week (excluding weekends). Festival & Casual Leaves provided as per company policy. Incentives: Attractive performance-based incentives in addition to the fixed salary. Travel & Accommodation: Site visits involve travel to farmlands (50-200 km from Bengaluru) as per client visit schedules. On other days or when there are no customer visits, Site Visit Associates will work from the Corporate Office (Base Location). Fuel expenses reimbursed for candidates with own vehicles (car preferred). If working late or at distant locations, accommodation and meals are provided at well-maintained farm villas and guest houses. Secure and Comfortable Farm Stay: Farmlands are well-maintained, secured with CCTV, security personnel, and domestic pets. A peaceful, safe, and family-friendly environment with round-the-clock security. Why Join Us? Be part of a growing Agri-Tech company that combines technology and sustainability. Interact with high-net-worth individuals who are passionate about nature and sustainable living. Work in an employee-friendly environment that values work-life balance and personal growth. Enjoy a dynamic mix of office and field work, offering variety and exposure. Contribute to eco-friendly farming and make a positive impact on the planet. Please note that our consulting services are entirely client-funded, and no fees are charged to candidates at any stage. Name of the Recruitment Consultancy: MANAV SANSADHAN VIKAS SALAAHKAR LLP

As a Local SEO Specialist, your role is critical to ensuring our clients rank at the top of local search results, driving foot traffic, generating leads, and helping us maintain our 9-Star client satisfaction ratings. Your work will directly impact our reputation as India s leading real estate digital marketing agency. Key Responsibilities: Optimize Local Listings : Optimize 3 accounts every day. (Profile Optimization, NAPW 5 in a day, Bulk posting 1 client a day). Increase Search Visibility : Achieve top rankings for location-based keywords and increase local search traffic by at least 30%. Develop Targeted Strategies : Conduct competitor analysis and create custom strategies to help clients dominate local search results. Monitor and Report Performance : Deliver monthly reports to clients, demonstrating progress on KPIs such as traffic, rankings, and lead generation. Content Optimization : Work with the content team to create location-specific, SEO-friendly content that resonates with the target audience. Stay Updated : Keep up with the latest Google algorithm changes and local SEO trends, applying them to client strategies. Who You Are: Experience 3+ years of hands-on experience in local SEO, preferably in real estate or a location-sensitive industry. Proven track record of improving rankings and driving traffic through local SEO strategies. Skills Expertise in tools like Google My Business, SEMrush, Ahrefs, and BrightLocal. Strong understanding of local search algorithms, keyword research, and technical SEO. Excellent communication and client relationship management skills. Mindset Results-driven and proactive, with a commitment to achieving measurable success. Detail-oriented and organized, with the ability to manage multiple projects simultaneously. A team player who thrives in a collaborative, fast-paced environment. Job Type: Full-time, In office Benefits: Health Insurance PF Accidental Coverage Insurance 5 days working Contact Information For any inquiries or to submit your application, reach out to: Email : info@digitalmojo.com

-Review and assess assessment reports to understand client needs accurately. - Communicate effectively with parents to confirm admissions and address any inquiries they may have. - Facilitate the search for suitable trainers and allocate them to clients based on their requirements. - Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise client satisfaction. - Calculate and collect admission fees and tuition fees accurately and on time. - Address concerns raised by trainers and parents, resolving them promptly and efficiently. - Ensure accurate calculation and timely payment of trainer fees to maintain trainer satisfaction. - Report day-to-day activities to the Customer Relationship Manager (CRM) for performance evaluation. - Track and update attendance records to monitor client engagement effectively. - Monitor trainers to ensure compliance with INTERVALs terms and conditions and maintain service quality. - Evaluate trainers and analyse their training needs to enhance service delivery. - Manage student and trainer data efficiently and confidentially. - Implement strategies to retain existing students by providing exceptional service, addressing their needs promptly, and identifying opportunities to upsell additional services based on assessment reports. Requirements - Bachelor\u2019s degree from a recognized university. - Relevant work experience: 0-2 years as a Customer Relationship Executive. - Proficient in computer spreadsheets and Microsoft Office products for data management. - Ability to remain calm and composed in challenging situations. - Strong customer service skills to address client concerns effectively. - Excellent problem-solving abilities to resolve issues related to business and everyday situations. - Desire to enhance the customer experience through proactive engagement. - Excellent communication skills, both verbal and written, to facilitate effective interaction with clients and internal teams.

The main task will be client calling. A polite and professional communication style Confidence in handling client conversations Basic working knowledge of Excel, Word, and PowerPoint Willingness to assist with follow-ups and documentation

Manage customer interactions and ensure a smooth post-sales experience, client queries, concerns, and follow-ups efficiently. Maintain and update CRM software (Pinga) .Coordinate with , legal, and accounts teams for document processing ,collection. Required Candidate profile Candidates having minimum 2 year prior experience in CRM department in real estate industry. Please share me your on hr_recruit@sikka.in & 9717020195

Own and hit/exceed the sales target of onboarding enterprise sellers. Build sales discipline weekly tracking, pricing/profit, onboarding funnel, etc. Effectively communicate the value proposition through proposals and demo to prospective accounts. Develop a deep cross-functional understanding of operations, client servicing, billing etc. to drive business. Build and maintain strong customer relationships and be a partner to customers to understand their needs and objectives. Preferred Skills Qualifications Proven sales experience in meeting or exceeding targets and interacting with Enterprise levels of client organization, including top officials( Directors/VPs) and C-level. Proven ability to conceptualize, drive, and implement sales strategy and process with a client-centric approach. Continuously research and remain knowledgeable of industry trends and competition. Excellent written and verbal communication skills. Able to drive customer-centricity. Quick learner, adaptable to changing business needs. A bachelor s degree in Business, Marketing, or a related field.

"Hiring for Customer Support & Sales || Voice Process" Required: Min. 1 Year' Experience into Customer Support or Sales Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Work from office CTC: 26k + 40k/month Incentives 6 Days Working; 1 day rotational off Day Shifts Graduates or Undergraduates Virtual or Walk-in Interviews CONTACT: Kamya- 9084148502

Hiring: Email Process Customer Support (BPO) Location: Bangalore (Work from Office) CTC: Up to 3.24 LPA + Incentives Shift: Day shifts Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (Email Process) to handle inbound customer queries and provide excellent service for a reputed BPO. Eligibility : Experience: Minimum 2 Years in Voice/Chat/Email Support (International or Domestic Customer Support) Qualification: Graduate / Undergraduate Communication: Must have excellent communication skills and written skills (English) Key Skills: Customer Handling / Customer Support Inbound Email Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (SLA, FCR, Quality) Apply now and join a leading BPO for a rewarding career in customer support!

Responsibilities: * Manage customer relationships through effective communication and problem solving. * Ensure client satisfaction by delivering exceptional service and resolving queries promptly. Accessible workspace

We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated account manager to help scale our growing advertising business. You will work with the sales team and other Amazon business partners to manage media campaigns, ensure strong campaign performance and deliver positive return on investment for our emerging and growing advertisers. Own the end to end planning and execution of aligned advertising strategy and become the face of Amazon Ads for the advertisers. Build solid relationships with advertisers and agency stakeholders, displaying a dedication to delivering first-class service and advertising solutions. Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet advertisers KPIs. Keep regular track of defect metrics (like high ACoS/high CPCs) and ensure a timely nudge to advertiser for course-correction. Monitor and communicate campaign progress to the advertiser through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns. Track the Ad Revenue goals for the set of advertisers being managed and deploy different ad-product strategies to exceed goals/cover for gap to goal in case needed. Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet clients goals. Conduct to quarterly performance reviews with advertisers along with the program manager and business development manager. Drive operational excellence to ensure SLA adherence and client satisfaction Proven experience (1-3 years) in ad operations, online marketing or programmatic advertising 2+ years working in an external client facing environment Bachelors degree; emphasis in Marketing, Economics or Business preferred Strong Excel and PowerPoint skills Creative and strategic vision to build value proposition for clients and property Strong analytical skills as well as experience in applying those skills in the advertising domain Ability to work cross-functionally and with a wide range of employees Ability to analyze internal and external campaign metrics to assess performance drivers, identify insights Sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule Media planning story-telling capabilities MBA or other related masters degree Professional experience in online advertising client facing roles (account or campaign management) Experience in e-commerce, advertising or any other digital marketing field

Responsibilities Process and check transactions on Pension Application forms within defined Service Level Agreements. Utilize available resources which would include technical documentation, computer system application features, co-workers and Subject Matter Experts. Analyze internal and external correspondence to determine appropriate action needed. Research and answer CTT Question/Problem Useform on assigned days adhering to the turnaround time. Need to be consistent in training workers to utilize the available resources for procedures and researching questions and communicate procedures through appropriate channels. Coaching and feedback. Identify training needs/refreshers and addressing error disputes Collaborate with trainers, fellow SME s and other business partners. Perform/Partake other work related duties or special projects, as required/assigned. Adherence to compliance, information security, internal & external statutory and regulatory requirements. Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process (DB Role) Perform manual defined benefit calculations including benefit payouts, quotes, annuities, and rollovers. Investigate and resolve calculation problems, which include balancing/reconciling accounting and recordkeeping entries for plan accounts. Identify and interpret plan provisions to determine pension benefits. Partner with Administration, RIS Trade Desk, RIS Actuarial to resolve Plan Sponsor or Participant questions and issues. Qualifications Maths & Stats

Identify and prospect potential clients, industries, and markets for business expansion. Develop and execute strategies to acquire new business opportunities and build long-term relationships. Conduct market research to identify trends, customer needs, and competitive landscape. Generate and qualify leads through various methods including cold calling, networking, and social media. Present and promote company products/services to potential clients, effectively communicating value propositions. Prepare and deliver compelling sales presentations, proposals, and contracts. Negotiate terms and pricing with clients, ensuring mutual benefit. Work closely with the marketing team to create and refine promotional strategies and materials. Collaborate with cross-functional teams to ensure seamless delivery of services and client satisfaction. Maintain up-to-date knowledge of industry trends, market conditions, and competitor activities. Meet and exceed sales targets and KPIs on a consistent basis. Prepare detailed sales reports and track progress towards business development goals. Attend industry events, trade shows, and networking opportunities to represent the company and generate new leads.

About Certify : At CertifyOS, were building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and were backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. But its not just about the technology; its about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. Were founded on the principles of trust, transparency, and accountability, and were not afraid to challenge the status quo at every turn. Were looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. About the role: We are seeking a dedicated and dynamic Client Success Manager to join our team. The CSM will develop client relationships that promote retention, loyalty, and hyper-growth. You ll be the architect of client satisfaction, diving deep into their needs and transforming areas of dissatisfaction into triumphs. This isn t just about organization; it s about thriving in the chaos of managing multiple enterprise accounts, each with soaring expectations. If you thrive on juggling challenges, turning feedback into actionable insights, and driving clients to unparalleled success, we want to hear from you! What Youll Do: Client Relationship Management: Maintain and grow relationships with existing customers by understanding their business needs and helping them achieve their goals with our products or services. Client Support: This position is the primary point of contact for customer inquiries, providing timely and effective solutions to any issues or concerns customers may have. Product Expertise: Develop a deep understanding of our products/services to communicate their benefits and functionalities to customers effectively. Client Retention: Implement strategies to reduce churn and improve client retention rates. Proactively identify at-risk clients and work to resolve issues before they lead to churn. Feedback Loop: Collect and analyze client feedback to improve product development and client experience. Work closely with the product and development teams to ensure customer needs are being met. Training and Resources: Create and deliver training sessions, webinars, and other educational resources to help clients maximize their product use. Metrics and Reporting: Track key performance indicators (KPIs) related to customer success, such as customer satisfaction scores, renewal rates, net promoter scores (NPS), turnaround times, SLA s and more. Prepare and present reports to management. Cross-functional collaboration: Work with sales, operations, implementation, product development, and support teams to ensure a seamless client experience and effective problem resolution. What Youll Need: 3 - 4 years of client-facing experience in SaaS, preferably in health tech or a high-growth B2B environment. Strong instincts around customer behavior and how to guide them from onboarding to renewal and ideally, expansion. Data-driven mindset, comfortable analyzing KPIs and using insights to inform decisions. Bonus if you ve worked with enterprise or mid-market clients before and know how to manage senior stakeholders. At Certify, were committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.