464 Client Satisfaction Jobs - Page 3

Job Description: Client Servicing - Executive Roles and Responsibilities: Act as the key liaison between the company and clients, understanding their needs and communicating them effectively to internal teams. Build and maintain strong, long-term relationships with clients, serving as their advocate within the organization. Develop a deep understanding of clients business objectives, marketing goals, and industry trends to provide strategic recommendations. Collaborate with internal teams, including creative, analytics, and marketing specialists, to develop and execute effective marketing strategies tailored to clients needs. Monitor campaign performance, analyze data, and prepare reports to demonstrate the effectiveness of marketing initiatives to clients. Anticipate client needs and address concerns to maintain high levels of client satisfaction. Proactively identify opportunities for account growth, upselling additional services, or expanding partnerships with existing clients. Focus on growing company revenue by strategizing and planning to scale up their deliveries. Work closely with the delivery team in formulating new and innovative delivery strategies. Requirements/Skills we re looking for: Understanding of the digital media landscape, including advertising platforms, industry regulations, and emerging technologies Deep understanding of affiliate/performance marketing about publisher requirements and relationships Target-oriented with a strong track record of exceeding expectations. Should have excellent written, oral, and interpersonal communication skills. Excellent time management skills and the ability to prioritize work. Experience Required Fresher Working Days 5

Experience : 1-5 years of experience in international BPO, sales, or similar roles Role Overview: As our Client Service Executive , you ll be the cornerstone of our patient care team. You ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Requirements: MBA degree is mandatory 1-5 years of experience in international BPO, sales, or similar roles Strong Communication: Excellent English communication and articulation skills are essential. Industry Experience: Prior experience in Healthcare, International Sales or relevant sectors. Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills. Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency. Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability. Willing to perform night shift (9:30 PM to 6:30 AM) from our office premises at Elippode, Trivandrum. Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. Interested in discussing compensation and benefits? Call us at 9061161927

Job Description Remote working or Permanent Work from Home Business Unit Mission : The Survey Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements out of the box solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contributing to the creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects. A successful candidate has strong programing knowledge of Confirmit (Forsta Plus) and preferably also Decipher (Forsta Surveys) and pharmaceutical market research in general. Essential Duties and Responsibilities: Including, but not limited to the following: 50% - Online Survey Development Programmer maintains full responsibility for online survey development: Thoroughly reviews client materials. Delivers high quality surveys against client s materials within expected timeline. Works to resolve amendments during quality assurance/client testing phase. 30% - Client Focus Programmer strives to exceed the client s satisfaction when programming: Proactively suggests design improvements to ensure panelist comprehension. Meets programming timelines. Resolves data issues in the timeliest and most complete manner. Works directly with the client on custom solutions. 5% - Survey Deployment and Online Reporting Prepares survey for deployment and sets up link to track progress in field. 5% - Deliverables Programmer works with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements, etc. 5% - Process Programmer contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage. 5% - Miscellaneous Programmer spends time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field. Essential Job functions: Including, but not limited to the following: Maintain regular and punctual attendance Work cooperatively with others Comply with all company policies and procedures Supervisory Responsibility: No Outcomes: Min 6.4 programming client satisfaction score on a 1-7 scale. Min 94% error-free survey links. Min 98% on-time link delivery with early % deliveries expected. Competencies: Expert knowledge of Confirmit (Forsta Plus) a must (min 2 years required). Market research experience, preferably pharmaceutical (min 1 year required). Knowledge of Decipher (Forsta Surveys) in addition to Confirmit (Forsta Plus) (desirable). JavaScript, jQuery, HTML programming knowledge. Commitment to accuracy and integrity, doing it right the first time. Strong problem-solving skills, including an ability to think outside the box . Adherence to set processes and standards. Qualifications Education and Training Required: Bachelor s or Master s in Computer Science (B.E./B. Tech/MSc/MCA).

As a Care Account Specialist, you will act as the key clinical operations representative for enterprise clients in your assigned regions which may be outside of the location you are based in. You will ensure exceptional delivery of Intellect s clinical services across onsite and virtual channels, provide case management, maintain service quality, and oversee regional clinicians. This role bridges enterprise client expectations with internal clinical standards and operational excellence. This Role is open for candidates based in India. 1. Client Management & Reporting (30%) Serve as the main clinical point of contact for assigned enterprise clients. Own the delivery and quality of monthly clinical reports and insights. Track SLAs and proactively address any gaps or risks. Attend client-facing meetings, facilitate escalations, and lead regular reviews. Support solutioning for special projects (e.g., Return-to-Work, critical incidents, program deployments). 2. Clinical Service Oversight (30%) Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels. Manage transitions, escalations, and referrals for high-risk or complex cases. Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams. Co-develop and localise SOPs for country-specific delivery requirements. Coordinate various teams to refine workflows and client-facing experiences. 3. Clinician Management & Quality (30%) Be the people manager for assigned onsite or regional clinicians (counsellors and psychologists). Monitor session quality, flag performance issues, and provide developmental feedback. Conduct orientation and operational onboarding for new clinicians. Align clinicians with internal clinical policies, ethics, and SOPs. Coordinate reflective practice, peer case discussions, and alignment to organisational goals. Provide Clinical Supervision in group and individual settings 4. Cross-Functional Collaboration & Projects (10%) Collaborate with other teams on improvements to service experience and workflows. Contribute to new program planning, pilot rollout, or clinical enhancement projects. Engage in cross-country best practice exchange and maintain regional alignment. Master s Degree (or equivalent) in Counselling, Clinical Psychology, or related mental health disciplines. Professional registration with a relevant counselling/psychology board. At least 3-5 years of post-graduate clinical

Customer Service Managers - US Voice (Trivandrum) - Ecorgy Solutions Customer Service Managers US Voice (Trivandrum) Customer Service Managers US Voice (Trivandrum) 9:30 PM to 6:30 AM Job location: Elippode, Trivandrum Experience : 4 8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Qualification: Any Bachelors degree Job Description : Seeking Dynamic Customer Service Managers to spearhead Our Healthcare Revolution! About Us: At Ecorgy Solutions, we re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers to drive exceptional patient care and elevate our service delivery to the new levels. Role Overview: As our Customer Service Managers, you ll be the cornerstone of our patient care team. You ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Requirements: Any Bachelor s degree 4 8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively. Industry Experience: Prior experience in Healthcare, International BPO/ Sales or relevant sectors. Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills. Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency. Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability. Willing to perform night shift (9:30 PM to 6:30 AM) from our office premises at Elippode, Trivandrum. Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. Interested in discussing compensation and benefits? Call us at 9061161927 To apply, send your resume to careers@ecorgysolutions.com

Responsible for the on-time completion of projects or components of large, complex projects for clients in the life sciences field. Identifies and elevates potential new business opportunities and assists in the sales process. Essential Functions Participates or leads teams in the design, development and delivery of consulting projects or components of larger, complex projects. Reviews and analyzes client requirements or problems and assists in the development of proposals of cost effective solutions that ensure profitability and high client satisfaction. Provides direction and guidance to Analysts, Consultants, and where relevant, to Statistical Services assigned to engagement. Develops detailed documentation and specifications. Performs qualitative and/or quantitative analyses to assist in the identification of client issues and the development of client specific solutions. Designs, structures and delivers client reports and presentations that are appropriate to the characteristics or needs of the audience. May deliver some findings to clients. Recommends improvements and alternative solutions to resolve problems. May identify new business opportunities of follow-on work and new leads at assigned client. Provides follow-up with client after project deliverable has been completed to ensure client satisfaction. Proactively develops broader and deeper knowledge of related consulting methodologies and life sciences market through on the job experience and participation in training opportunities. Begins to develop CoE specific subject matter expertise. When acting as Project Manager, proactively manages project timelines and manages day to day communication with the client and team members. Qualifications Bachelors Degree Req Masters Degree Business Administration Pref 5-8 years of related experience in consulting and/or life sciences industry Req Possesses solid project management skills and client influencing and relationship building skills. Works willingly and effectively with others in and across the organization to accomplish team goals. Experienced with developing consultative relationships with senior level managers and executives at clients in the life science industry. Ability to manage multiple projects, juggle priorities and deliver on tight deadlines. Knowledge of consulting methodologies, tools and techniques related to functional area. Knowledge of key issues and current developments in the life science industry. Excellent presentation, communication and client influencing skills. Has established network and referral contacts. Has necessary subject matter expertise to effectively manage projects within a given CoE.

1. Analytical skills 2. Brilliant customer service qualities 3. Strong organisational and time-management abilities. 4. Strong attention to detail.

Role & responsibilities Manage client relationships through effective communication,ensuring high levels of customer satisfaction. Identify cross sell opportunities for banking products and services to existing clients. Develop and maintain strong relationships with key decision makers within the client organization. Resolve queries promptly and efficiently, utilizing knowledge of IRDA regulations when necessary. Contribute to team efforts by sharing best practices, providing feedback and collaborating on process improvements.

About Us: Never Grow Up is a Work Culture firm focusing on Employee Engagement, Employer Branding & Communications; that partners with Human Resources & Business Leaders to create an admirable culture & a happy workplace. Our services range from Happiness Surveys to Customized Training Interventions, Internal Communications, CSR Strategy & Digital Content to Office Design. From Engagement Strategy to Execution Calendars and Implementation Support, we have a box full of options that are sure to brighten your day. www.WillNeverGrowUp.com Get hands-on experience in designing creatives, internal communication, and social media posts. And guess what? Youll bring out your creative genius while following our brand guidelines. Yes! This is a paid internship. If Shortlisted , well need you to take a structured design test with tight deadlines. If chosen, what your day-to-day responsibilities include? Ideate with the internal team and come up with innovative design concepts. Create stunning visuals, internal communication materials, and eye-catching social media posts! Collaborate and ideate with the team and come up with innovative merchandise concepts. Be on fleek with the latest design trends in the industry. Infuse creativity while adhering to brand guidelines, adding your personal touch to our designs. Needless to say, the ability to manage deadlines, and being quick on your feet. Welcome and incorporate feedback from clients to ensure client satisfaction. Showcase your skills in Adobe Illustrator & Photoshop - these are your artistic weapons of choice. Who/what are we looking for? Someone available 2 days a week in office, as per company roster. Can commit to a 4-months duration and bring your A-game every day. Excellent design presentation and delivery skills to ensure content is packaged attractively and delivered on time. Strong teamwork skills and alignment with organizational goals and values. If you would like to have a sneak-peak into our work culture, join our Design Team! P.S. Your potential is going to be harnessed in every dimension except for carrying coffee mugs around the office! If youve reached here and have survived the Job description, during the interview, do tell us Why should we not recruit you? You heard that right Job location: Mumbai Start Date: Immediately Duration: 4 Months Stipend: 10,000 /month Perks: Letter of experience Flexible work hours Informal dress code 5 days a week In case youd like to know more about who we are, why we started this company, our culture, what kind of food we like or how we spend our day, do check out www.WillNeverGrowUp.com or visit our page on LinkedIn or log on to www.ourway.rocks . You can also write to careers@willnevergrowup.com .

Strategic Account Leadership Act as the primary Sales Leader of the Vertical for strategic accounts of organization, settingand executing aggressive revenue targets. Develop and execute strategic account plans that drive recurring revenue, minimizechurn, and increase upsell/cross-sell opportunities. Serve as a trusted advisor to key decision-makers, leveraging industry insights to positionthe Df-OS effectively. Act as Single Point of Contact for identified accounts, ensuring the delivery of tailoredsolutions that meet client needs. Account Management & Expansion: Build and nurture long-term relationships with organization enterprise clients, ensuringongoing client satisfaction and retention. Identify growth opportunities within existing accounts and design targeted strategies toexpand the client portfolio. Oversee contract negotiations and renewal processes, ensuring favorable terms that alignwith revenue goals. Revenue Growth & Expansion Monitor sales metrics and key performance indicators (KPIs), including MonthlyRecurring Revenue (MRR), Net Revenue Retention (NRR), and customer acquisition costs. Collaborate with cross-functional teams at to identify and bring on board newclientsCustomer Success & Adoption Partner with customer success teams to ensure smooth onboarding, high productadoption, and continuous value realization for clients. Monitor key performance indicators (KPIs) such as Monthly Recurring Revenue (MRR),Customer Lifetime Value (CLTV), and churn rates to guide strategy adjustments. Requirements 8 - 12 years of experience in strategic account management, sales leadership, or businessdevelopment within the technology or SaaS industry in verticals like Food, FMCG, Consumer electronics, pharma, chemical & automotive Sound industry experience with demonstrated success in managing enterprise-level SaaSaccounts and driving significant revenue growth Proven experience in driving technology adoption and innovation. Excellent interpersonal and stakeholder management skills Demonstrated ability to lead and inspire teams. Exceptional communication and interpersonal skills.

Job Summary As a service specialist in Supply Chain Finance, you will provide account maintenance and invoice inquiry support to suppliers enrolled in Trade & Working Capital products in Europe, Middle East Africa (EMEA), and Western Hemisphere (WHEM) regions. You will learn new skills to understand and meet the needs of our suppliers and internal partners. Candidate will be expected to meet defined call center performance goals on all parameters inclusive of efficiency, client satisfaction, quality and controls. Job Responsibilities Share invoice status and service all maintenance related activities, inclusive of bank account updates, Expansions, suspensions, Terminations, and updates to Authorized signers as well as primary and legal contacts Resolve all Supplier inquiries within SLAs by coordinating with internal teams and sharing timely status updates with interested parties Proactively communicate and escalate aging and sensitive supplier issues Share information on identified supplier issues or product deficiencies and recommend process improvement ideas to enhance the service experience Serve as peer coach to other employees. Share best practice samples with newly hired employees, or analyst learning new tasks Ensure proper handling and disposition of case tracking records Required qualifications, capabilities, and skills English proficiency Excellent written, verbal and interpersonal skills Effective problem solving, with ability to make decisions mitigating risk Effective time management and organizational skills with ability to multitask and prioritize sensitive cases Preferred qualifications, capabilities, and skills JPMorgan Access or Trade & Working Capital Experience Required or additional information Rotational shift

Job Overview : The ArtLogic team is looking for a proactive and detail-oriented Project Manager to lead and coordinate our design & development projects from concept to delivery. You will be serving as bridge between creative vision and delivery. Managing timelines, monitor resources, and coordinate teams to ensure smooth execution of branding, design, web, and content projects delivery will be the key. You would be responsible for managing P&L for all the allocated projects. This role requires a personality who can thrive in a fast-paced, creative environment, managing multiple projects and cross-functional teams while maintaining high standards and client satisfaction. Responsibilities: Initiating & owning the project, planning and outlining project scope, objectives, and deliverables across design, development, and content teams Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks Gather requirements, set clear expectations for clients & internal teams, share updates, and manage approvals. Collaborate closely with clients, internal teams, and leadership to define project scope, goals, deliverables, timelines, and budgets Assign and monitor resources to ensure project efficiency and maximize deliverables Oversee internal workflows: Schedule and assign tasks, balance workloads, and ensure effective hand-offs between teams Anticipate and mitigate risks, resolve issues, and remove roadblocks to keep projects on track Coordinate internal resources and third parties/vendors (if needed) to ensure flawless execution Host daily stand-ups, sprint planning, and reviews to keep teams aligned and accountable Track project performance and manage changes to the project scope, schedule, and costs using appropriate tools while maintaining delivery commitments Support quality assurance: Ensure deliverables meet defined scope, standards, and branding requirements. Share regular reports for the management s review on project progress Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan Ensure all projects are delivered on time, within scope, and with high quality Lead post-project evaluations to identify learnings and process improvements Requirements and Skills: Minimum 4+ years of project management experience in services/product setup preferably from creative, digital, or marketing agency environment Proven working experience as a project adminstrator & co-ordinator in the Development & design projects Strong attention to deadlines and budgetary guidelines Strong understanding of cross-functional workflows (design, development, SEO/content). Proficiency in project management and communication tools: Click Up,MIRO, Superworks, Trello, Asana, Notion, Slack, Google Workspace. Excellent communication skills to interface with clients and internal teams. Solid organizational skills including time management and problem-solving abilities. Experience working with global clients Preferred skills and qualifications Professional certification such as PMP or PRINCE2 Experience in developing platforms for internal processes Experience in coaching project team members to strengthen their abilities and skill set

About Us: Never Grow Up is a Work Culture firm focusing on Employee Engagement, Employer Branding & Communications; that partners with Human Resources & Business Leaders to create an admirable culture & a happy workplace. Our services range from Happiness Surveys to Customized Training Interventions, Internal Communications, CSR Strategy & Digital Content to Office Design. From Engagement Strategy to Execution Calendars and Implementation Support, we have a box full of options that are sure to brighten your day. www.WillNeverGrowUp.com Are you ready to embark on an exciting adventure where creativity knows no bounds? Look no further! Never Grow Up, is seeking for people who eat, sleep and think design to join our creative team. Someone who is a storyteller at heart and comes with relevant advertising / digital agency experience . If you are someone with a minimum of 1 year of experience, with #mindblowing design skills this job is for you. Being high on empathy & a sense of ownership, this is for you. In depth knowledge of the Adobe Creative suite is a must. #Duh If you have an insatiable passion for crafting captivating designs and transforming ideas into stunning realities, keep reading! What would your day look like? Develop visually stunning and eccentric designs that will make clients say, "Whoa! How did they even think of that? Collaborate with cross-functional teams to develop and execute creative concepts from ideation to implementation. Manage multiple design projects simultaneously, setting priorities and meeting deadlines while maintaining a high level of quality and attention to detail. Translate creative concepts into various design executions, maintaining strategic relevance. Pitch ideas, and take ownership of campaigns throughout the entire creative process. Needless to say, the ability to manage deadlines, and being quick on your feet. Think creatively, address feedback and devise intelligent campaigns based on client briefs Modify initial ideas into workable concepts, and align with other teams. Welcome and incorporate feedback from clients to ensure client satisfaction. Wait! There Is More! Who/what are we looking for? Bachelors or Masters degree in Design, Fine Arts, or a related field. A solid portfolio showcasing your skills in graphic design. Strong listening skills, Love for brands, Pop Culture. In-depth knowledge of Adobe Creative Suite, Photoshop, Illustrator, After Effects, is a must. Phew! Thats quite something. But don t tell us we never told you! If youve reached here and have survived the Job description, during the interview, do tell us Why should we not recruit you? You heard that right Job location: Mumbai Joining: Immediate (Preferred) We could go on but, all we really want is a team player who can think, visualize & execute equally well. If you see a bit of yourself in us, give us a holler at careers@willnevergrowup.com telling us more about yourself, and do share your portfolio with us. Log on to www.willnevergrowup.com in case you want to know what we do, who we are, why we started this company, our culture, what kind of food we like, or how we spend our days.

Senior Project Manager - Cross-Functional Program DeliveryLocation: [Hyderabad / Remote / Hybrid]Experience: 8-12 yearsEmployment Type: Full-TimeAbout Prodigy:At Prodigy Systems and Services (Prodigy), we are a fast-growing software services company with 18+ years of delivering success stories across industries Our dynamic, expanding team of 85+ experts is committed to excellence, innovation, and client satisfaction As we continue scaling, we are seeking a highly accountable, results-driven Senior Project Manager to lead complex, cross-functional programs and drive impeccable executionRole Overview:We are looking for an exceptional Project Manager a true taskmaster and outcome owner who can manage at least 6 diverse teams, drive tight execution against timelines, escalate widely and appropriately, and command executive attention when needed You must be proactive, detailed, relentless in follow-up, and have the professionalism and communication skills to manage escalations through email, Microsoft Teams, and ServiceNow Change Management processes effectivelyKey Responsibilities: Drive multiple complex cross-team initiatives, ensuring on-time, quality delivery across all workstreams Manage project plans, dependencies, resource allocations, timelines, and deliverables with laser focus Escalate risks and blockers early involve the right leaders, drive attention, and resolve issues swiftly Build and maintain executive-level JIRA dashboards and real-time reporting for leadership visibility Own and manage ServiceNow Change Management processes from change requests, approvals, communication plans, to execution Ensure outstanding communication create crisp email updates, Teams notifications, and executive summaries Uphold strict JIRA hygiene enforce clean, up-to-date epics, stories, tasks, dependencies, and deliverables Lead effective stand-ups, program reviews, risk assessments, and status meetings across all teams Maintain discipline, accountability, and urgency at every project milestone Foster a high-performance culture of commitment, transparency, and delivery excellenceMust-Have Skills: 8-12 years of strong Project/Program Management experience in software or IT services Proven track record leading large, multi-team initiatives with interdependencies Expert JIRA skills creating dashboards, workflows, reports, and enforcing task hygiene Extensive ServiceNow Change Management experience managing approvals, communications, change plans Exceptional communication skills can craft precise executive emails, Teams announcements, meeting notes, and escalation notices Ability to escalate critical issues across teams and obtain executive visibility and action swiftly Deep understanding of Agile, Scrum, Kanban, and cross-functional collaboration models Highly self-driven, organized, and relentless in driving outcomes and ensuring no detail is overlookedPreferred Skills: Experience working with distributed and offshore delivery teams Certifications such as PMP, CSM, or PMI-ACP Familiarity with Confluence, MS Project, Smartsheet, or equivalent tools Understanding of integration projects, SaaS platforms, or IT Operations programsKey Attributes We Are Looking For: Taskmaster Mindset - No gaps, no slippages, no assumptions Escalation Champion - Raises risks early, appropriately, and widely to drive quick resolutions Outcome Driver - Focused on results, not just activities Executive Communicator - Crafts messaging for VP, Director, and C-level audiences crisply Delivery Obsession - Relentless about meeting timelines and exceeding stakeholder expectations Professional Under Pressure - Handles escalations and setbacks with maturity and resilience High Work Ethic - Willing to work hard, follow through on every commitment, and lead by exampleWhy Join Prodigy? Be part of a company thats growing fast and delivering to Fortune 500 clients Own high-impact programs and drive outcomes that matter Work directly with executives and have true visibility for your work Competitive salary, performance-based bonuses, and clear career growth pathsReady to lead, escalate, communicate, and deliver at the highest level?

We seek highly motivated and customer-oriented Male candidates to join our team as Customer Support Executives. In this role, you will be responsible for providing exceptional customer support to our clients through various communication channels such as phone, email, and chat. You will be expected to work in rotational shifts and assist customers with their queries and concerns related to our products and services. We welcome freshers to apply and will be prioritizing immediate hires. Responsibilities : Provide prompt and efficient customer support via phone, email, and chat. Understand and address customer concerns in a professional and courteous manner. Troubleshoot technical issues and provide appropriate solutions to customers. Document customer interactions and ensure accurate and complete record-keeping. Collaborate with other departments to resolve complex customer issues. Meet and exceed customer satisfaction goals and metrics. Maintain a positive and proactive attitude towards resolving customer issues. Stay updated with company products, services, and policies to provide accurate information to customers. Requirements: Excellent communication skills, both verbal and written. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and multitask effectively. Flexibility to work in rotational shifts, including nights and weekends. Familiarity with customer support software and tools. Freshers are welcome to apply. Immediate hires preferred.

Seeking a Senior Project Manager (Civil/Interior) with 10+ yrs experience in retail, hospitality, or commercial fit-out projects. Onsite role in Sultanpur. Pan-India travel required. Required Candidate profile Male candidates with 10+ yrs in interior fit-outs for retail/hospitality. Must have team/project management skills and be ready to travel across India. Immediate joiners preferred. Perks and benefits Health Insurance, Provident Fund,

Graduate Freshers can also apply (Except BE, BTECH) Location : Kharadi, Pune Domain : Insurance Notice : Immediate Shifts : 24/7 Rotational Shift 5 days working , 2 days week off Both way cab in hiring boundaries Age : 36 Max Contact- 9257655181

Job Summary: As a Senior Executive CRM , you will be responsible for managing and nurturing client relationships throughout the project lifecycle — from lead conversion, onboarding, execution to post-project support. You will serve as a key liaison between clients, design teams, and project managers to ensure a seamless and high-quality customer experience. Key Responsibilities: Act as the primary point of contact for clients post-sales. Coordinate with design, execution, and logistics teams to ensure timely project updates and delivery. Maintain and update CRM systems with customer data, feedback, and communication logs. Address and resolve client concerns or complaints promptly to maintain client satisfaction and retention. Schedule regular follow-ups and meetings with clients to track project progress and expectations. Generate client satisfaction reports and collect testimonials upon project completion. Collaborate with sales and marketing to improve the customer journey and engagement. Track Net Promoter Score (NPS) and other key customer satisfaction metrics. Assist in process improvements to enhance the customer experience across touchpoints. Upsell or cross-sell services wherever applicable. Required Skills & Competencies: Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in CRM tools (e.g., Zoho, Salesforce, HubSpot) Ability to work under pressure and manage multiple projects Empathy and customer-centric mindset Knowledge of interior design workflows and customer pain points Preferred Qualifications: Graduate in Business Administration, Marketing, or related field Diploma or exposure to interior design or real estate is a strong plus Hands-on experience in CRM in interiors, architecture, real estate, or home improvement industries

Join the Hive! Who We Are We re Honeycomb Creative Support, a marcom agency with 17+ years of experience in branding, digital marketing, design, and content. Our client roster includes clients like Titan, Infosys, Ogilvy, Bosch, Abbott, ITC, Decathlon and more. But that s not all we also run four sister brands: Photostop An Artist s archive for Fine art print needs Anamala Homestay - A dreamy getaway resort in Kerala. Honeycomb School for Creative Studies - A space for budding creative talent. Mudkart - A sustainable e-commerce earthy brand. We are seeking a dynamic and client-focused individual to join our graphic design team as a Client Servicing Executive. The ideal candidate will act as a liaison between clients and the design team, ensuring seamless communication, effective project execution, and client satisfaction. What You ll Be Doing: Client Communication: Serve as the primary point of contact for clients Understand client requirements, provide updates, and promptly address inquiries Project Management: Collaborate with clients to gather project briefs and ensure clarity on deliverables Work closely with the graphic design team to translate client needs into creative output. Monitor project timelines, ensure deadlines are met, and maintain quality standards Strategic Input: Provide insights on client expectations and market trends to guide creative strategies Suggest improvements to enhance client satisfaction and strengthen relationships Documentation & Reporting: Maintain accurate records of client interactions, project details, and feedback Prepare and present project status reports to clients and internal stakeholders Qualifications Proficiency in project management tools and software Master s degree in marketing, Communications, or a related field Additional qualifications in marketing or business are advantageous 2-3 years of experience in client servicing, preferably in a graphic design or creative agency Knowledge of digital marketing platforms and tools is a strong plus Ability to multitask and manage multiple projects simultaneously A good understanding of design processes and terminology is a plus What We re Looking For: Customer Satisfaction, Customer Support, and Customer Service skills A people person who can juggle clients and creative teams with ease Multi-tasking wizardry you ll be working on multiple projects at once Strong analytical skills to assess customer needs Excellent communication skills, both verbal and written Ability to effectively collaborate and work in a team Positive and solution-oriented mindset Strong presentation skills because great ideas deserve great storytelling What s In It For You(Job Perks) 2 WFH days per month (because work-life balance is real). Work hours: 10 AM 6 PM (hard stop) No late-night grind here. Office in Koramangala surrounded by great caf s, bars, street food and also great traffic chaos! All-expense-paid trips to Anamala Homestay when we work on resort projects (yes, free stay, food, everything!) Direct mentorship from our founders one s a marketing industry veteran with 25+ years of experience, the other s as GenZ as it gets. Why You Should Join Us: If you want creative freedom to execute your vision. If you want to build a solid portfolio with growing brands. If you want to work with a team that actually understands GenZ culture (and doesn t think Instagram is just for dancing). If you love working on vibrant and growing brands Expected CTC: 6 LPA

We are looking for a detail-oriented Account Manager to oversee and nurture client relationships, ensuring customer satisfaction and loyalty. Key Responsibilities Act as the primary point of contact for assigned clients. Develop long-term relationships with clients, understanding their needs and goals. Coordinate with internal teams to deliver seamless service. Upsell and cross-sell products and services based on client requirements. Monitor account performance and ensure client satisfaction. Prepare regular account updates and reports. Qualifications Excellent communication and interpersonal skills. Proven experience in account management or customer service roles. Strong organizational and multitasking abilities. Proficiency in CRM software and Microsoft Office Suite.

The Greenfield Proposal Development role is a key part of the Greenfield Accounts team, supporting Medtronic s efforts to drive strategic engagement with key stakeholders before hospitals are operational. This role focuses on the pre-deal phase, working closely with Greenfield Leads, internal stakeholders, and occasionally external partners to craft compelling proposals, business cases, and value propositions tailored to new hospital construction and expansion projects (collectively known as Greenfield projects). By aligning Medtronic s solutions with the strategic needs of healthcare investors, hospital systems, and government entities, this role contributes to positioning Medtronic as the preferred partner for these new ventures. Responsibilities may include the following and other duties may be assigned. Leads or leverages cross functional teams to evaluate, develop and manage projects for key business processes. Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Reviews status of projects and budgets; manages schedules and prepares status reports. Monitors the project from initiation through delivery. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients. SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects - from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education. DIFFERENTIATING FACTORS Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and reviews the work of lower level specialists; may manage projects / processes. Organizational Impact: May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments. Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties . Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements. Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making. Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others work product . Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A) and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.

As a Client Service Specialist, you will be required to be as one of the primary contacts for all communication between Client Service Managers, Client Service Associates, Participants, Plan Sponsors/ Employers etc You will be required to get accustomed with the overall customer journey and help fill in the required GAP/Information that the processing team would require to either Invest, Payout or make correction to their existing 401 K Retirement plan Description % of Time Spent Transaction Processing 68% Consistently meeting Delivery Expectation with set defined Goals Achieving performance benchmark as laid down by Principal Global Service and strive towards meeting the organizational goal Communication Skills 18% Establish seamless communication with both internal & external stakeholders to obtain information and resolve transactional delays Organizational / Team level initiatives & compliance 18% Actively participate in Organizational & team level initiatives Get skilled and upskilled on the less/mid complex work and be part of the capability structure Qualifications 2+ years of experience in financial process or Bank and is familiar with US shifts Graduates in any discipline but not in BE or B-Tech Understands the retirement environments and are accustomed to their instruments Prioritize and process the daily assigned work to meet the customer service goal Communicate through email, chats, or calls about the ongoing progress and request any information that will help obtain the information to process the transaction to logical closure Follow internal procedures to properly document work on contracts Responsible for gathering data related to different reports on a regular basis ensuring accuracy and timeliness Exposure to below tasks will be preferential - SAFO, Excess Deferral, SPD, Customer Enrollment Kits, Custom Fee Disclosures, DIV/Non Div etc The work will involve servicing contracts and monitoring their transactions Fair usage of RIS, Salesforce, Mainframe & Express Inform Client Service Associate/Consultant of customer concerns or potential problems Develop a working knowledge of plans, contract, and retirement documents and the concepts of 401 K Perform other job-related duties and special projects as required Perform assigned work accurately to meet or exceed quality expectations that results in increased client satisfaction and profitability for PFG Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements Candidate will be aligned with a back-office transaction processing team who does the direct email communication with the clients for any information needed for further processing

We are seeking a highly skilled and motivated Key account manager to join our fast-growing insurtech startup. As a KAM, you will be responsible for managing key client relationships while driving new business acquisition. Your role will involve identifying and targeting potential opportunities, understanding client needs, and providing tailored solutions to meet their objectives. This is an exciting opportunity for a dynamic individual with a strong business acumen, exceptional communication and negotiation skills, and a passion for driving growth in the insurtech industry. Responsibilities: 1. Manage key client relationships: Develop and maintain strong relationships with our key accounts, serving as the primary point of contact. Build a deep understanding of their business and insurance needs, and proactively identify opportunities to provide value-added solutions. 2.. Consultative selling: Conduct in-depth needs analysis and consultative selling to understand client requirements and propose tailored solutions that address their pain points. Effectively communicate the value and benefits of our products and services to potential clients and ensuring contract revenue expansion year on year. 3. Cross-functional collaboration: Collaborate with cross-functional teams, including product development, marketing, and underwriting, to ensure seamless onboarding and delivery of solutions to clients. Work closely with internal stakeholders to ensure client satisfaction and achieve business objectives. 4. Contract negotiation and pricing: Negotiate contracts and pricing agreements with clients, ensuring profitability while maintaining strong customer relationships. Work closely with the finance and legal teams to ensure compliance with company policies and regulations. Requirements Requirements 1. Bachelors degree in Engineering/Computer Science. Masters in business, Sales, Marketing, or a related field preferred. 2. Proven track record, 3 years plus of experience in key account management and new business acquisition, preferably within the SAAS or insurance industry. 3. In-depth knowledge and understanding of insurance products, sales processes, and customer acquisition strategies preferred. 4. Strong business acumen and the ability to identify and capitalize on market opportunities. 5. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients at all levels. 6. Self-motivated and target-driven, with a demonstrated ability to consistently achieve or exceed sales goals. 7. Highly organized, detail-oriented, and able to manage multiple prospects and opportunities simultaneously. 8. Proficient in CRM software and sales tools to manage effectively and track leads, opportunities, and sales performance. 9. Strong negotiation and problem-solving skills, with the ability to understand client needs and propose innovative solutions. 10. Entrepreneurial mindset, with a passion for working in a startup environment and contributing to the growth and success of the company.

We are looking for Business Development Executive, to assist the sales team in executing sales strategies for generating business from different Colleges and Universities. The ideal candidate will be someone who is willing to learn about sales management skills, andsupport sales team in generating new business, maintaining positive client connections, providing post sale services and keeping all the information and documents fully updated. Key Responsibilities: To assist senior in day to day sales activities like to manage sales schedules and file important documents, writing Minutes of the Meetings etc. Support the sales team in generating new business through cold calling aligning meetings both online and offline, identifying prospects by doing research online and through social media, finding out relevant Educational events across territories, responsible for collections and keep sales team and respective senior updated on the same. To provide proper solutions to client s queries and give after sales support, responding to complaints from clients whenever it s required. Maintain good relationship with existing clients and with potential clients. Contribute to the overall client satisfaction by promptly reverting them either on phone or emails. Able to anticipate, Inform clients of unforeseen delays or problems, issues and client expectations in co-ordination with backend team. Act as a point of contact for urgent calls, emails and messages in the absence of senior. Skills: Excellent communication both written and verbal and coordination skills. A good team player with high level of energy, dedication and learning attitude. Working knowledge of Microsoft windows and excel spreadsheet. Efficient is conducting Online Meetings through tools like Zoom, Google Meet, and Microsoft Teams etc. Should have either a Car or 2 wheeler to move around for local coverage. Education qualification any Bachelor or Masters degree. Last but not the least a person with positive and growth mindset.

Job_Description":" SecurityBoat is an offensive security firm that helps businesses build digital trust through advanced penetration testing, red teaming, and secure code reviews. As we scale across Europe and the US, we\u2019re looking for a Business Development Specialist who thrives at the intersection of strategic sales and client success. Own and drive inbound and outbound sales efforts across US & European markets Create and execute targeted outreach campaigns (email, LinkedIn, cold calls) Qualify leads, conduct discovery calls, and convert prospects into clients Manage and convert inbound leads from multiple channels Collaborate with the delivery team to ensure seamless onboarding and client satisfaction. Build long-term client relationships and identify upsell/cross-sell opportunities Maintain up-to-date and accurate records in CRM and sales tools Stay informed on industry trends, client needs, and competitive offerings. Requirements 1\u20134 years of experience in B2B IT or cybersecurity sales Proven track record of managing international clients (Europe/US preferred) Excellent verbal and written communication skills \u2014 clear, confident, and persuasive Strong grasp of the sales funnel, pipeline management, and deal closure Comfortable working with ICP frameworks and qualification models Ability to blend technical understanding with business value propositions Hands-on experience with CRM and outreach tools (Zoho CRM, Apollo, etc.) Preferred Background: MBA or business-related degree preferred A technical degree (CS/IT) is a strong advantage Prior experience selling offensive security services is a major plus Familiarity with penetration testing, red teaming, and secure code reviews is ideal. Benefits Skill Development: Access to ongoing training, mentorship, and skill enhancement programs. Career Advancement: Clear pathways for promotion and increased responsibilities within the company. Innovative Culture: Work in a collaborative setting that values innovation and continuous improvement. Cutting-Edge Projects: Engage with the latest technologies and solutions in the cybersecurity industry. International Clientele: Opportunity to work with clients across the US and European markets. Diverse Industry Experience: Exposure to various sectors, enhancing industry knowledge and versatility. ","