482 Client Satisfaction Jobs - Page 19

Communicating with customers Via Email , phone or virtual / Physical meetings Handling Customers queries , complaints & resolving them on timely basis. Interacting with other departments

Job Summary The Media Solutions Consultant for the MENAPI (MENA, Pakistan and India) region is crucial in driving and supporting the continued growth of our international media portfolio. This role will focus on maintaining and expanding the current client base, providing expert media evaluation solutions, and ensuring timely delivery of insights to key clients. The position requires a proactive and highly skilled individual who can build strong client relationships, communicate effectively, deliver actionable insights, and contribute to revenue generation in the region. Roles & Responsibilities: Develop and implement tailored media evaluation solutions for MENAPI clients, ensuring insights and metrics reflect client objectives Serve as a subject matter media solutions expert, interpreting data analysis for clients and providing strong media consultative recommendations and insights based on a deep understanding of the client, sport, and regional landscape Maintain and strengthen relationships with key regional clients ensuring high levels of client satisfaction and retention Collaborate with the sales team to align projects with client needs, delivering actionable insights that enhance client satisfaction and engagement Support sales teams in pitching media solutions, attracting new business, and retaining key clients Ensure the integrity and quality of our products, solutions, and methodologies, as well as promoting the international adoption of industry standards Become an expert on the sports media landscape, including audience targeting, brand exposure, media buying and selling Support the business with solution design, client pitches, and act as a "Media Expert" within the wider business landscape. Lead client presentations online or in person where possible Work with the Global Delivery Team to ensure efficient data delivery, minimize manual reporting, enhance data visualization, and create compelling insights that drive further engagement and revenue Identify opportunities to improve data visualization using existing tools and contribute to the development of new solutions Aid in creating insights and narratives that can lead to further potential work and revenue from clients, especially at key times in the calendar. Qualifications & Key Competencies Minimum 3-5 years experience of working within the sports marketing, media or research industry. Experience of working with data and insights preferable Proven project management experience in coordinating complex projects Strong client relationship management skills, with experience of maintaining and nurturing client accounts and relationships Knowledge of, and interest in, the sports sponsorship and media industry with a good understanding of the MENAPI sports and media landscape Highly data literate, with a focus on innovating the presentation of data to support strategic decision-making Proactive in identifying and pursuing new client insights, enriching client deliverables, and supporting revenue growth Self-starter with excellent communication, presentation and time management skills Strong proficiency with Microsoft Office suite; Excel and PowerPoint experience required Bachelor s Degree or equivalent experience. About Nielsen Sports Committed to delivering powerful data-driven insights and services, Nielsen Sports works in collaboration with the worlds top leagues, teams and brands to deliver the most comprehensive, trusted and meaningful insights and analysis across the world of sport and entertainment to help support decision making. Nielsen Sports is a trusted adviser and partner in sports and entertainment strategy, helping our clients worldwide to maximize their commercial success and understand their fan base. Our projects are wide and varied, spanning commercial strategy, rights package creation and go-to-market strategies, sponsorship evaluation and ROI modelling and broadcast rights valuation. Our client list includes a broad range of international and domestic rights holders as well as major brands from sectors such as FMCG, luxury goods, travel, crypto, banking and financial services.

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams. Have a knack for comprehensive understanding of the platform to effectively communicate its features to users at all levels within client organizations. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success. Share best practices and new product features with customers while providing feedback to the product team. Assume responsibility for meeting dollar retention and expansion KPIs. Requirements 2-4 years of experience in customer-facing roles in sales/business development / account management / customer success, with a proven track record of consistently delivering great results. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms.You have strong customer-facing written and verbal communications skills and radiate enthusiasm, poise, confidence, and professionalism Ability to understand and explain technical solutions to client (experience with the following is a plus: eCommerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics) You can successfully deliver multiple projects simultaneously with meticulous attention to detail Youre comfortable in a growth-paced environment that requires strong time management and prioritization skills You have executive level interpersonal, project management, communication, and problem-solving skills You have prior experience with business reports, preferably in the form of QBRs Comfortable in a fast-paced environment requiring strong time management and prioritization skills. Customer-focused, quick learner and a team player; thinks big but acts small; demands high standards. Outstanding written and verbal communication skills for effective presentations. Regards Nikita Sharma 8882801498

Capable of coordinating with vendors (carpenter, painter, plumber, AC mechanic, electricianCapable of creating job card, quotations to invoice: a complete end to end supply chain management of work (service) Required Candidate profile Coordinate with client from beginning to end and get final completion report from the client Intrested candidates please call me 8217730484

We are seeking a detail-focused, customer-oriented, and professional Customer Service Representative to join our team! The focus of the role is to take incoming calls from customers to service their requests in a timely manner. Required Candidate profile Prefer Women Candidates

Role & responsibilities - Organise Birthday Parties, Workshops and events at kids play area and cafe - Work with customers, set correct expectations and build a good relationship with them - Maintain a happy and healthy working environment with team members - Set-up a 5 star team in the play area and at the reception. - Take charge and be creative in creating new workshops for kids and hosting the BEST birthday parties! - Be terrific at Sales & Customer Relations. Preferred candidate profile - Event management experience - Graduate - Excellent communication skills - Excellent negotiation skills - Leader who takes charge and initiative - terrific at SALES

Responsibilities: * Build strong customer relationships * Manage client satisfaction through effective communication * Handle customer queries with empathy & resolve issues promptly * Ensure timely resolution of complaints Annual bonus

Roles and Responsibilities: We are looking for a warm, empathetic, patient, and energetic Customer Support Executive who is a good listener, a clear communicator, and enjoys helping others. You will be the first point of contact for our clients, so a positive attitude, a problem-solving mindset, and the ability to stay calm under pressure are essential. You will serve as the bridge between our clients and the Senior Executive. You will handle inbound calls and WhatsApp queries, understand client requirements, and explain our services, pricing, and booking process clearly and confidently. Under the guidance of the Senior Executive, you will answer questions, resolve issues, and help clients feel confident, cared for, and satisfied at every step. What We Are Looking For: Excellent verbal communication in English or Hindi, and one regional language ( Kannada/Telugu/Tamil/Marathi/Bengali/Oriya/Assamese/Gujarati, etc.) 0-5 years of experience in customer support Strong listening skills, patience, and a calm presence on calls Basic computer knowledge Freshers and experienced candidates are welcome Undergraduate or graduate candidates can apply Salary and Benefits: Salary: 20,000 in-hand + attractive quarterly performance bonus Timing: 9:00 AM to 6:00 PM Work Days: 5 days a week (Off-season), 6 days a week (Peak season) Training & Growth: Comprehensive training and development programs to support your career growth Work Location: Near Brigade Senate IT Park, Hebbal, Ring Road, Bengaluru 560094 To Apply: Send your resume via WhatsApp to 888-45678-14

- We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

International Voice Process - Customer Support Location - Pune Eligibility - UG/G with min 6 month exp in Voice Process/Customer Service WFO-5 days working Night Shift Immediate Joiner CTC - 4 LPA to 4.92 LPA Contact- 9116066808/9256424833

Responsibilities: * Maintain high client satisfaction ratings through timely resolutions * Manage customer queries via phone, email & chat * Collaborate with teams for process improvements Annual bonus Health insurance Provident fund

This role is to lead the large projects consisting of design & build & interior works. Ability to take charge and deliver. Advise and manage client on matters of schedule, cost, and quality assurance by ensuring client satisfaction throughout the project lifeline. Area Manager - Interior fitout This role is to lead the large projects consisting of design & build & interior works. Ability to take charge and deliver. Advise and manage client on matters of schedule, cost, and quality assurance by ensuring client satisfaction throughout the project lifeline . About the Role: Lead the planning, coordination, and control of corporate interior fitout projects from inception to completion. Lead and manage the design and site delivery teams, providing clear direction, delegating responsibilities, and fostering a collaborative and supportive work environment. Facilitate seamless communication and teamwork among all project stakeholders, including clients, vendors, and internal teams. Ensure that team members understand their roles and responsibilities and have the resources and support needed to perform effectively. Act as the primary point of contact between clients, vendors, and internal teams, facilitating clear and effective communication. Establish and implement the Project Management Plan. Develop the project budget and manage expenditure to achieve completion within budget. Establish and control the project master programme. Monitor compliance with the construction program and identify mitigation plans if the project is in delay. Implement change control processes. Proactively identify risks and issues and formulate risk mitigation plans. Oversee the performance of the design and site delivery teams, delegating responsibilities and fostering a collaborative environment. Assess and resolve site coordination issues. Manage and coordinate the project handover and close out phases About You: BE or Diploma in Civil / MEP Project Management Professional 15 Years & above of relevant experience in Interior Fit outs with Leading IPC & should have for Retail or Commercial or F&B Industry Candidate working with Project Management Consultancy would be preferred. Technical awareness of civil, electro-mechanical, and architectural works Excellent organizational and motivational skills Outstanding attention to detail and observation ability Exceptional communication and interpersonal abilities

CRM Executive & CRM Head profiles can be seen from bluechipjobs.co.in website. Position based only at Raipur location Required Candidate profile Relevant experience in CRM. Candidate joining soon will be preferred.

Manage & update CRM system with client info Track and analyze client interactions and data Lead Verification Support real estate agents with client relationship management Develop strategies for customer engagement Coordinate with sales and marketing Required Candidate profile Female candidate required for CRM with atleast 2 years of experience.

Apps Company Job Category: Job Type: Job Location: Job Role: Sales Development Executive Experience required: 2 to 3 years of selling experience in SAAS and Agile-based products Job Location: Bangalore and Mumbai Positions: 2 (Bangalore) 1 (Mumbai) Qualification: BE IT/CS, BSC IT/CS, BCA IT/CS, and MCA IT/CS. MBA preferred with thorough knowledge of the Information Technology domain. Expectations We are looking for an experienced Sales Development Executive to grow and manage accounts. Who will drive Atlassian / Github / SmartBear / Monday.com / Freshworks / Zendesk / Nagios / Azure / Jet Brains/ Inflectra/ Techsmith/CheckMK. A dynamic salesperson also carries a light quota to stay up to date on the always-changing needs of clients and to be able to give more focused support to the team, combining general sales knowledge and the Atlassian / Github / SmartBear / Monday.com / Freshworks / Zendesk / Nagios / Azure / Jet Brains / Inflectra / Techsmith / CheckMK platform. Desired Candidate You will be responsible for growing and developing accounts. You will drive the day-to-day execution to exceed the business performance targets of Atlassian / Github / SmartBear / Monday.com / Freshworks / Zendesk / Nagios / Azure / JetBrains / Inflectra / Techsmith / CheckMK Travel to customer locations in support of sales efforts as and when required. Active lead generation and lead management are important. Create leads all over India and internationally. Supporting marketing events, including user conferences, regional trade shows, and webinars etc. Staying current on competitive analyses and understanding differentiators between Amrut Software and its competitors. Should know what product tools do and their importance in the SDLC. To understand the products of ASPL and know their roles and benefits, and to represent and create brand awareness in the market. Participation in one or more enterprise accounts, either in support or lead. Provide mentoring and support to peers and other colleagues in the organization. Professional Technical Skills: Sales experience as a B2B account manager. SAAS and Agile Product experience Must. (Please visit our website for all the products). Strong customer-facing and presentation skills with the ability to establish credibility with executives. Experience in negotiating and navigating contracts and legal discussions between multiple stakeholders. Ability to identify relevant influencers and decision-makers in the companies and build strong personal relationships with them. Process Skills: Good learner and listener, and able to do further skill building as required by the company. Exceptionally good in English, spoken and written the same as in communication skills, and email communications. Providing Support over the all and emails. Good leadership qualities. Should have a good potential of picking up new skills and products. Flexibility to learn and adapt to the new environment. Should be an outspoken person as a job requires this. Behavioural Skills: Interaction and communication. Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. Effectively collaborate and communicate with the stakeholders and ensure client satisfaction. Can understand the customer and internal company communication with ease. Bonds with the team. Salary: As per industry standard Working Hours: Day shift, however, demos are scheduled taking into consideration the time/region / Schedule given by the customer, adaptability to deliver /in-case of late hours this will be intimated in advance but the candidate must be eager to work for any time zone/ overseas/Domestic clients as per the country/ time schedules for meetings advised. Candidate should be flexible and ready to travel to client locations / onsite post-pandemic.

Overview At We.PLM , we re not just growing we re scaling with purpose. Founded in 2020 in France, we set out with a bold vision: Build a 200-person team of PLM experts across Europe and India. By 2021, we opened our India office in Pune. From a 3-person startup squad, we ve now grown to 45+ passionate consultants and plan to reach 60+ by 2026 . With dedicated office spaces in both Suresnes (France) and Pune (India) , we are now investing in the next big step: India as our Global Delivery Hub . And for that we re looking for an exceptional Delivery Center Head . Detailed Job Description Your Role: Delivery Head - India You won t just manage delivery. You ll build , lead , and scale an entire delivery organization. Key Responsibilities: Build & Scale Teams : Recruit, mentor, and manage high-performing PLM consultants. Own Delivery : Ensure quality execution, client satisfaction, and operational efficiency across all projects. Drive Business Growth : Collaborate with leadership to grow our India operations into a global delivery engine. Lead Culture & Vision : Embody and drive We.PLM s values and entrepreneurial spirit in India. Preferred Qualifications Proven experience building and scaling teams in a tech/services environment (PLM or related). Experience growing business units or delivery centers . Strong knowledge of PLM, 3DEXPERIENCE, or enterprise tech ecosystems. Leadership presence with a hands-on, growth-driven mindset. Excellent communication and stakeholder management (internal and client-facing). Compensation and Benefits We offer a competitive salary along with a comprehensive benefits package that includes health insurance, retirement plans, and paid time off Additional Perks Opportunities for professional development Bonus

What is special about Lighthouse Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. What s unique about this role Review Associates are attorneys with document review experience who support delivery of managed document review services to Lighthouse eDiscovery clients. Review Associates are responsible for performing first level and assisting with quality control review of documents in litigation and investigation matters, collaborating with Lighthouse Review Managers on review strategies and workflows, and effectively incorporating appropriate Lighthouse technologies to ensure quality and timeliness of all managed review deliverables. What will this person do Perform efficient and accurate first level review of documents for relevance, privilege, confidentiality, issues, redactions, and other topics per project requirements. Assist with efficient and accurate quality control review of coding decisions made by first-level review team and provide feedback as needed. Execute and implement Review strategy in collaboration with Lighthouse Review Managers and Senior Review Associates Assist with identification of substantive and procedural queries to Lighthouse Review Managers Understand and implement Lighthouse Managed Review technology and workflows. Implement review plans that meet both Lighthouse standards and project specific requirements. Adhere to Lighthouse and client-specific playbooks. Participate in process improvement initiatives and other related duties as assigned. Bring your passion and together we will shine. It would also be great if you had the following: Two+ years of experience as a document review attorney with a review provider or law firm Bachelor s or master s degree in law Experience in performing document review for complex financial services and pharmaceutical clients preferred. Ability to execute complex review workflows while adhering to established accuracy targets, project timelines and budget parameters. Self-motivated, with a strong sense of ownership and commitment to client satisfaction Knowledge of litigation discovery process and objectives Strong written and oral communication, careful attention to detail, and general technical aptitude Ability to manage competing priorities and work independently or as part of a team. Proficiency as an end user in Relativity, Brainspace, Blackout or comparable platforms Experience implementing matter-tailored quality control measures across a variety of discovery matters. Work Environment and Physical Demands Duties are performed in a typical office environment while at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting. Duties may require being on call periodically and working outside normal working hours (evenings and weekends). Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets. This role will be eligible to participate in an annual bonus or incentive program. As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best shine. This position will work for and be employed by Lighthouses India subsidiary, which is an independent company located in India.

This is a leadership role involving building and managing a team of key account managers. You will have to develop a thorough understanding of Tracxn's SaaS product and offerings, understand customer use cases and drive customer engagement. You will be responsible for streamlining processes for the entire customer lifecycle from onboarding to churn. Customer interaction will be primarily driven by your team. You will be expected to provide guidance to the team and engage with customers during escalations.. Key Responsibilities Oversee Customer Success functions including customer onboarding, resolving customer queries, driving customer engagement, and managing renewals. Develop a thorough understanding of Tracxn's SAAS product and offerings Liaise with Analyst, Finance, and Legal team to resolve customer queries Drive the implementation of customer engagement projects Identify the reasons for customer churn and help prevent it Train and manage a team of Key Account Managers Timings 6 pm - 3 am IST What we are looking for: Excellent written and verbal communication skills Have "Customer Empathy" - ability to identify and understand a customer's situation and motives Thorough understanding of a customer lifecycle (customer success functions) in a B2B SAAS company Experience of managing a team with at least 5-6 direct reportees What can you expect at Tracxn? Meritocracy driven, candid culture. no politics Like-minded intellectually curious colleagues High paced learning. Continuous mentorship to help achieve peak potential Founders: Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB) Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

As a Customer Success Manager (CSM) at Tracxn, you will own and manage multiple customer accounts and act as a single point-of-contact for them. You will help drive Tracxn platform adoption by understanding the customers use cases and helping them use Tracxn products to address those use cases. You will interact with key stakeholders (Partners, CXOs, VPs) from venture funds and large corporates globally on a frequent basis over emails and calls. The role may also involve people management and leading a team of Customer Service Executives. Key Responsibilities Act as a single point of contact for B2B customers during the entire subscription lifecycle Develop a thorough understanding of the Tracxn platform, product offerings for guiding the clients Onboard new customers and convey the platforms functionalities relevant to their use case Drive platform adoption - features, periodic changes, query resolution Manage customer relationships and support all customer requirements Understand customer queries and provide the best possible resolution for the same Identify the real reasons for customer churn and help prevent it Train and manage/mentor a team of Customer Success Executives Timings 12 PM - 9 PM IST What we are looking for: Excellent written and verbal communication skills Strong phone and email etiquette to effectively address customer queries Demonstrate "Customer Empathy" - ability to identify and understand a customer's situation and motives Team handling experience is a plus, but not mandatory 2-6 years of work experience What can you expect at Tracxn? Meritocracy-driven, candid culture with no politics Like-minded intellectually curious colleagues Fast paced learning. Continuous mentorship to help achieve peak potential Founders: Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB) Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

Position: Customer Service Representative Location: Gurgaon Purpose of Position: As a Customer Service Representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Role & responsibilities Support sales team in creating quotations, order entry and support general inquiry Understand the basic customer service deliverables like service Level, ASA, AHT, schedule adherence Understand appropriate situation handling of specialized customer needs based on geography & requirement Responsible for sustaining and continuing knowledge of existing and new products and applications Handle transactions involving customers terms and conditions in accordance with Hilti's legal guidelines and any applicable regulatory standards Utilize situation selling skills to convert prospects into buying customers to support Hilti's growth strategy Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel Provide quality service with 70-80 customer contacts/day Preferred candidate profile • Any Graduate / Post Graduate with 0-3 years of experience of Backend Operations profile in Customer Service. • Ability to multi-task, prioritize and manage time effectively • Strong communication and active listening • Native resident of Gurgaon/Delhi. • Familiarity with SAP systems would be an added advantage

Provide attentive customer service Make followup calls after bookings Collect customer feedback post-delivery Address and resolve any customer queries Achieve high levels of customer satisfaction Delegate web leads to the appropriate customer advisor

Awwzo is building India's first network of professional pet daycare and boarding centers. Were on a mission to make pet parenting joyful and stress-free by creating safe, loving, and fun spaces for dogs across the country. Backed by real experience and a deep passion for pets, Awwzo is set to redefine how India cares for its furry family members. Role Overview We’re looking for a warm, empathetic, and energetic Customer Support Executive to be the first point of contact for pet parents. You’ll handle inbound calls and WhatsApp queries, answer questions, resolve issues, and help pet parents feel confident and cared for every step of the way. This is a high-impact role that directly shapes the trust and experience our customers have with Awwzo. What you’ll do: Handle inbound calls, WhatsApp, and other support channels Explain Awwzo’s services, pricing, and booking process clearly and confidently Resolve queries or concerns from pet parents with empathy and ownership Coordinate with centre teams for smooth pickups, drop-offs, and in-stay updates Maintain call logs, and CRM records, and escalate issues where required Contribute ideas to improve customer experience, communication flows, and FAQs What we’re looking for: 1–3 years of experience in voice-based customer support or hospitality Excellent verbal communication in English (other languages a plus) Strong listening skills, patience, and a calm presence on calls Familiarity with CRM tools, basic Excel/Sheets A genuine love for dogs and comfort talking to pet parents Why Awwzo? Be part of a purpose-driven brand shaping India’s pet care industry Work with a mission-first team from IITs, top startups, and pet care pros Pet-friendly office — dogs are always welcome Shape how India experiences pet parenting

Role: Executive / Sr Executive - Account Management (CRM) Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Non voice coordinator Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Candidates must have TPA experience Interested candidates can reach out via email at sarika.pallap@mediassist.in or WhatsApp their CVs to 8951865563

Role & responsibilities @ OP: Resource Planning: - Ensure shifts are manned as per expected footfall; correct mix of senior/ junior staff. - Oversee Duty roster for SLMs & OPD CXEs - ensure correct mix of senior & junior staff & adherence. - Monitor leave and absenteeism to reduce impact on operations. - Ensure software and equipment functioning is optimal. - OP area is clean and welcoming. Operations: - Conduct daily briefing with the SLM & OP team appreciate good work, address issues, update them on new information. - Ensure all team members are aware of appointments for the day; consultant availability; specialties; new offers. - To be available in the OP areas during peak times. - Personally oversee VIPs arrangements as per their requirements. - Take Rounds in all OPDs especially during peak times; ensure cleanliness and freshness. - Ensure that customers are comfortable at all times, delays are handled proactively as per standard. - Keep track of SLM conversions; bed booking and follow ups. - Oversee all health check packages conversions. - Oversee all internal marketing events to maximize productivity. - Meet Consultants regularly , work closely with them and keep track of their requirements. - Regularly share customer feedback with respective doctor. - Track customer complaints, ensure the escalation matrix is adhering to TAT’s, personally ensure closure of issues. - Interface with Corporate for all activities at Unit; initiatives towards quality improvement. - Ensure adherence to all SoP’s; department compliance for certifications, audits, awards assessments. - Ensure accuracy and timely submission of all standard reports - daily , monthly. @ IP: - Meet the new admissions. - Take rounds ; meet all patients their attenders and ensure well-being. - Track issues reported and closure status as per TAT – expedite pending issues. Financial: - Ensure all diagnosis / consultations are accounted for in HIS. - Responsible for accurate daily billing and collection of OPD & IPD Responsible for seamless Customer Experience at the facility; adherence to all SoP’s @ OP: Resource Planning: - Ensure shifts are manned as per expected footfall; correct mix of senior/ junior staff. - Oversee Duty roster for SLM’s & OPD CXE’s - ensure correct mix of senior & junior staff & adherence. - Monitor leave and absenteeism to reduce impact on operations. - Ensure software and equipment functioning is optimal. - OP area is clean and welcoming. Operations: - Conduct daily briefing with the SLM & OP team – appreciate good work, address issues, update them on new information. - Ensure all team members are aware of appointments for the day; consultant availability; specialties; new offers. - To be available in the OP areas during peak times. - Personally oversee VIPs arrangements as per their requirements. - Take Rounds in all OPDs especially during peak times; ensure cleanliness and freshness. - Ensure that customers are comfortable at all times, delays are handled proactively as per standard. - Keep track of SLM conversions; bed booking and follow ups. - Oversee all health check packages conversions. - Oversee all internal marketing events to maximize productivity. - Meet Consultants regularly , work closely with them and keep track of their requirements. - Regularly share customer feedback with respective doctor. - Track customer complaints, ensure the escalation matrix is adhering to TAT’s, personally ensure closure of issues. - Interface with Corporate for all activities at Unit; initiatives towards quality improvement. - Ensure adherence to all SoP’s; department compliance for certifications, audits, awards assessments. - Ensure accuracy and timely submission of all standard reports - daily , monthly. @ IP: - Meet the new admissions. - Take rounds ; meet all patients their attenders and ensure well-being. - Track issues reported and closure status as per TAT – expedite pending issues. Financial: - Ensure all diagnosis / consultations are accounted for in HIS. - Responsible for accurate daily billing and collection of OPD & IPD. - Ensure no revenue leakage; discounts are followed as per policy; follow up on outstandings /dues. - Responsible for Insurance submission, recovery & disallowance. Responsible for Outstanding Service Experience Delivery: - Ensure self & team is well-groomed as per standard; maintain discipline and decorum. - Responsible for the implementation of the Service Vision – ensures service experience creates customer delight. - Focuses on enhancing customer experience, through personal interaction and involvement in fulfilling their expectations. - Offers suggestions that strengthen the service offering, based on real-time understanding of gaps. - Coordinates with all departments to ensure customers are comfortable and services are as per standard; issues are resolved within TAT. Consultant Relationship: - Has a good relationship with consultants builds rapport and works well with them. Team Management: - Provides strong leadership and direction; inspires team to perform exceptionally. - Hires the right fit – functional skills and service attitude are aligned. - Induction of new hires : effective department induction; complete understanding of processes. - Manages performance: builds and grows talent through training, learning and on job assignments. - Plans and implements training & upskilling. - Evaluates performance and advances the professional development of team. - Builds competent 2nd line. - Ensure team discipline and adherence to policy and guidelines. - Ensures team well-being, retention and commitment; provides counselling and guidance. - Champions programs that appreciate, recognize and reward outstanding service. - Involved actively in Welfare activities, working with HR & other departments to build a caring work environment for all. Preferred candidate profile - Good Interpersonal Skills; team player; dependable; patient - Empathic, communicating effectively ,connects well with all stakeholders - Fluency in English and Regional language - Strong leadership skills : ability to influence , focused and capable of successfully meeting goals - Logical thinker, makes decisions smartly and quickly - Passionate about driving Outstanding Service, enable team to excel, understands customers & enjoys assisting them - Eye for detail; accurate and thorough in follow up and completion of tasks - Works well under pressure, maintains calm; seeks to resolve situations gracefully

Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working