Skandhanshi Interius is a design and interior architecture firm specializing in creating innovative spaces that reflect the needs and personalities of their clients. The company focuses on sustainable design practices and utilizes local materials to enhance the aesthetic and functionality of their projects.
Bengaluru
INR 4.0 - 5.0 Lacs P.A.
Work from Office
Full Time
Roles and Responsibilities Manage finance and accounting operations, including accounts payable, accounts receivable, bank reconciliations, GST compliance, TDS filing, and ERP system maintenance. Desired Candidate Profile 3-5 years of experience in finance & accounts role with a focus on manufacturing industry. MBA/PGDM degree from a reputed institution. Advanced knowledge of MS Excel (HLOOKUP/VLOOKUP formulas). Proficiency in BRS (Bank Reconciliation Statement), TDS filing, GST compliance.
Bengaluru
INR 4.0 - 5.0 Lacs P.A.
Work from Office
Full Time
Job Summary: As a Senior Executive CRM , you will be responsible for managing and nurturing client relationships throughout the project lifecycle — from lead conversion, onboarding, execution to post-project support. You will serve as a key liaison between clients, design teams, and project managers to ensure a seamless and high-quality customer experience. Key Responsibilities: Act as the primary point of contact for clients post-sales. Coordinate with design, execution, and logistics teams to ensure timely project updates and delivery. Maintain and update CRM systems with customer data, feedback, and communication logs. Address and resolve client concerns or complaints promptly to maintain client satisfaction and retention. Schedule regular follow-ups and meetings with clients to track project progress and expectations. Generate client satisfaction reports and collect testimonials upon project completion. Collaborate with sales and marketing to improve the customer journey and engagement. Track Net Promoter Score (NPS) and other key customer satisfaction metrics. Assist in process improvements to enhance the customer experience across touchpoints. Upsell or cross-sell services wherever applicable. Required Skills & Competencies: Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in CRM tools (e.g., Zoho, Salesforce, HubSpot) Ability to work under pressure and manage multiple projects Empathy and customer-centric mindset Knowledge of interior design workflows and customer pain points Preferred Qualifications: Graduate in Business Administration, Marketing, or related field Diploma or exposure to interior design or real estate is a strong plus Hands-on experience in CRM in interiors, architecture, real estate, or home improvement industries
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