Client Relationship Executive

Job Description

Job Title: Client Relationship Executive Location: Ernakulam Job Overview: We are looking for a proactive, organized, and client-focused Client Relationship Executive to join our team in Ernakulam. This role involves managing day-to-day communications with clients, resolving inquiries efficiently, and ensuring a high standard of customer satisfaction. The ideal candidate will possess excellent communication skills, a keen eye for detail, and proficiency in MS Office applications to manage documentation and reporting. Key Responsibilities: Serve as the primary point of contact for clients via phone, email, and other communication channels. Address client inquiries, concerns, and requests promptly and professionally. Ensure high levels of client satisfaction by providing timely and effective support. Maintain organized and up-to-date tracking sheets for ongoing tasks and projects. Collaborate with internal teams to ensure smooth project execution and consistent client communication. Coordinate across departments to meet client needs and deliver exceptional service. Prepare and manage client-related documents, presentations, and reports using MS Office tools. Document client interactions, feedback, and follow-ups accurately for future reference. Required Skills & Qualifications: Proficiency in MS Office applications: Word, Excel, PowerPoint, and Outlook. Excellent written and verbal communication skills in English. Strong attention to detail and organizational abilities. Ability to multitask and manage priorities in a fast-paced environment. Strong interpersonal skills with a client-centric approach. Preferred Qualifications: Previous experience in a client service or customer-facing role. Familiarity with CRM software is an added advantage. Job Types: Full-time, Permanent, Fresher Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Rotational shift Weekend availability Language: English (Preferred) Work Location: In person