Chief Operating Officer

COO Job Description: Ecommerce & Marketing Agency (MSME Focus, US/UK/Germany)

Role Overview

The Chief Operating Officer (COO) will drive operational excellence and strategic growth for an ecommerce and marketing agency serving MSMEs, with a strong focus on overseas markets including the US, UK, and Germany. This executive will oversee daily operations, optimize cross-border processes, and align teams to deliver scalable, efficient, and profitable business outcomes.

Key Responsibilities

• Lead and manage all agency operations, including ecommerce, digital marketing, client services, and supply chain management.
• Develop and implement operational strategies for growth in target overseas markets (US, UK, Germany), ensuring localization and compliance with regional regulations.
• Oversee multi-channel ecommerce operations (DTC, Amazon, marketplaces), ensuring seamless execution and peak performance.
• Optimize workflows, processes, and technology adoption to drive efficiency, scalability, and quality of service.
• Collaborate with the CEO and executive team to set and execute the agency’s vision, strategic priorities, and quarterly objectives.
• Manage financial performance, including budgeting, forecasting, and P&L accountability.
• Build, mentor, and lead high-performing cross-functional teams, fostering a culture of innovation and accountability.
• Oversee vendor relations, supply chain, and fulfillment, ensuring timely and cost-effective delivery to global clients.
• Ensure compliance with international trade, data privacy, and business regulations in all operating regions.
• Use data analytics to monitor performance, identify improvement areas, and inform decision-making.

Ideal Qualifications

• Proven experience in a senior operations role within ecommerce or digital marketing, with exposure to international markets.
• Strong understanding of MSME needs and challenges in cross-border ecommerce and marketing.
• Demonstrated expertise in scaling operations, managing P&L, and driving process improvements.
• Experience with marketplace management (Amazon, Walmart, etc.), supply chain, and vendor negotiations.
• Excellent leadership, communication, and stakeholder management skills.
• Data-driven mindset with strong analytical and problem-solving abilities.
• Familiarity with relevant technologies and operational best practices for global ecommerce and marketing.

Key Focus

• Operations
• Multi-channel ecommerce, cross-border delivery
• Strategy
• Growth in US/UK/Germany, MSME focus
• Team Leadership
• Build and mentor high-performing teams
• Financial Management
• Budgeting, forecasting, P&L accountability
• Technology
• Process automation, data-driven improvements
• Compliance
• International trade, data privacy
• This role requires a dynamic, adaptable leader capable of scaling a fast-paced agency and delivering results in diverse global markets.

Experience: 10 years

Salary: 75000 to 1 lakh

Job Types: Full-time, Permanent

Pay: From ₹75,000.00 per month

Benefits:

• Paid time off

Schedule:

• Day shift

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• COO: 10 years (Required)

Work Location: In person