3164 Chat Support Jobs - Page 21

Handle inbound and outbound calls, chats, or emails for customer queries Provide product/service information and resolve customer issues Maintain high levels of customer satisfaction and service quality Update customer records accurately in CRM tools Required Candidate profile Follow communication scripts standard procedures Escalate unresolved issues to appropriate departments Meet performance metrics such as call quality, AHT, and CSAT Strong verbal written communication Perks and benefits Perks and Benefits

About Intouch CX Intouch CX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We specialize in providing innovative, value-driven customer service solutions across various industries, including retail, healthcare, technology, and e-commerce. Our services include omnichannel customer care, AI services, trust and safety solutions, and more. With a strong focus on innovation and disruption, we aim to enhance customer experience and support business growth. Roles & Responsibilities Must have excellent verbal and written communication skills Should be capable of handling customer queries through live chat in real time Ability to manage 3 to 4 chats simultaneously with efficiency and accuracy Handling customer concerns and addressing Eligibility criteria Typing speed should be more than 32 WMP with 90+ accuracy Should be able to join Immediately Pursuing candidates or severing notice period candidates are not eligible Should be flexible in working as per business requirement ( Night shifts/ Graveyard shifts) Perks & Benefits Transportation provided with in 25kms hiring radius PF ESI Performance based Incentives Work Location - LIB, Kokapet. Interested candidates can walk-in to below location/ can share resume to below mentioned recruiter via Email Recruiter - Shaheen Sultana Mobile - 9154485248 Email ID - shaheen.sultana@intouchcx.com Mandatory- Carry the Hard copy of resume along with Aadhar Card Mode of Interview - Face to FaceWalk-in Location - B16, Raheja Mindspace, 5th Floor, Back side of Inorbit Mall.( https://maps.app.goo.gl/3kE8P4BkSqWiwLmXA )

Greetings From Scorelabs Inc ! We are Hiring Customer Support Executive ! Email and Chat Process Rotational Shifts Rotational Week Offs 6 days working 2 Way Cab Pls call to Suvarna - 9502739374 Required Candidate profile Minimum Intermediate Qualification Is Required 1 year exp in chat / email process mandatory Good Command Over In English Perks and benefits Plus other benefits as applicable Two way cab

Responsibilities: * Lead customer support team * Manage chat processes & email requests * Ensure high CSAT scores * Collaborate with cross-functional teams * Oversee voice & technical support services Provident fund Health insurance

Schedule : 24/7 (Rotational Shifts and week off ) Days off: Typically, 2 consecutive days in a week, but on one week each month (on average) they can be separated to align schedules. Location : Hyderabad Roles & Responsibilities Check the images, match with the website. Verify the content with website. Understanding sensitive content View the content, check the Brand Name and Website, Check if non-Family safe content, rate the content. etc' Skills Required Communication Skills, Problem-solving Skills, Community Management, Experience Fresher 2025 passed out candidates are also eligible Soft skills Ability to work independently. Good communication skills, both verbal and oral Quick learner and adaptable to learn new processes, concepts, and skills. Organized and able to manage time and tasks efficiently. Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard. Have a neutral mindset towards different video content that needs classification, regardless of the content itself. Result-oriented, self-motivated, independent and inquisitive Able to thrive in a fast-paced and team-oriented environment. Interested in social media and current events.

We are hiring customer service executives for voice/blended process in international BPOs. Freshers and experienced candidates with good communication skills are welcome. Work from office. Call/WhatsApp CV- HR Nitasha @8869058612 Required Candidate profile Must have excellent English communication skills UG/Grad/PG (No B.Tech & Law) Fresher/Experience (min. 1 year) Should be flexible to work in rotational shifts (24*7) Immediate joiners prefered Perks and benefits Great incentives PF+ESIC

We are hiring for Chat Process Roles & Responsibilities: > Manage customer interactions via live chat > Maintain a positive, empathetic, and professional attitude Salary: 26.5k Inhand 5 Days working Cab facility Available Location: Gurgaon Required Candidate profile 1. UG/Graduate min 6 months of experience in Chat Process 2. Excellent written communication skills 3. Ability to work in Rotational shifts To Apply Contact Muskan - 7303558869 (Call/Whatsapp)

Hiring Trust & Safety Associates with 1–3 years of experience in content moderation and chat support. Strong English, problem-solving, and communication skills required. Any graduate can apply. Join a dynamic and impactful team!

Process Details : 6 days working. Rotational shifts & rotational week off. Blended process. Role & responsibilities : Handle incoming customer queries via calls and chats. Provide Accurate and timely information. Record and document customer interactions efficiently. Coordination with internal departments if required to resolve escalated issues. Maintain a high level of professionalism and customer satisfaction at all times. Preferred candidate profile : under-graduate/graduate both can apply. minimum 6 months experience/freshers can also apply. Good communication skills. proficient in chat & emails writing. should be comfortable to work in rotational shifts. Interested candidates can drop their resumes on the Email & contact no mentioned below : Contact no : 7838056681 Email ID : tanisha@radicalminds.net HR TANISHA Address: 368, Phase II, Udyog Vihar, Sector 20, Gurugram, Haryana 122008.

Exam data invigilation Preparing reports Closely coordinating with the Development team to resolve the issues Work documentation Must have Technical troubleshooting knowledge.

Dear Candidate, Greetings from Movate technologies formerly known as CSS Corp! Technical Live Chat Support Role @Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title : Technical Support Live Chat Process. Work Location: Ambattur Chennai ( Ambit IT Park) Experience: Minimum 1 Year of Experience Into Technical Live Chat Support. Education Qualification. Any bachelors degree. Roles and Responsibilities: 1. Assisting the US customers through Via Live Chats. 2.Should be capable of handling multiple live chat. 3.Should be hands on Experience in handling multiple chats at the same time 4.Must be flexible to work in rotational night shift. Required Skills & Desired Skills : 1.Excellent Communication Skills both in Verbal and written communication. 2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps. Perks and Benefits: Both ways pick up and drop cab will be provided at the doorstep. If people are relocating from Outstation will get15days of accommodation from the company side. Provident fund Medical Insurance If you have the Relevant experience to the above JD pls send your resume to the below Mail id. nikhil.dhansinghmohta@movate.com For Walk-In Address Please come for the Below address and mention HR Nikhil on the Top of the resume No 32 A and B, Ground Floor, Ambit IT Park, Ambit Park Road, Ambattur Industrial Estate, Ambattur , Chennai, 600058 Tamil Ndu, India. Regards, Nikhil Mohta Associate Human Resource (Talent Acquisition) 32 A&B Industrial Estate, Ambit, Chennai, India Mail id.nikhil.dhansinghmohta@movate.com | movate.com Mo mentum + Inno vate = Movate

Role & responsibilities: Consultant Consultant: is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc. Should have basic knowledge of Mortgage and Title Insurance Concepts Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Preferred candidate profile: Fresher 2024 Graduate, Comfortable with Night Shift Interested candidates can contact to HR Muskhan OR can share their resumes to muskhan_s@trigent.com Regards, HR Muskhan Trigent Software muskhan_s@trigent.com

Hiring for Chat Process for freshers & EXPERIENCE for Gurgaon Grad/BTECH/UG 24*7 Shift 5 days Salary Fresher (15k-20k)(27k-38k) inhand+Incentives+ transport +PF Excellent written skills required Location-GURGAON CABS AVAILABLE RUBY - 8368392241 Required Candidate profile Hiring for International Non Voice Processes in Multiple MNC's,freshers and experienced can apply

Designation : Technical Support (Chat & mail process) Qualification :B.E / BTech(Any stream ) Experience : Freshers only Salary : 30000 INR To 40000 INR Eligibility : 2020 to 2025 Contact: Subhasri HR : 8124404404/7550143827 Call or what up

International customer service Salary - upto 40k ctc min - 6 months experience Grad/under grad both can apply 5 days working 2 rotational off cabs available location - gurugram unlimited incentives Excellent communication only Required Candidate profile Only Candidates with good communication skills are selected Must be open to relocation if not in the hiring zone list

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 6m- 5 yrs in int voice / Chat No Freshers *** WFH - Max salary 4.6*** WFO - Max salary 6L **** Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Contact HR 8105833817 9606523804 9606553830 9606553812 9606521172 6364808230 6364803282 Email : careers@glympsehr.com !!!Thanks & Regards HR TEAM!!!

Hiring for International chat Process Location- Hyderabad Shift- Rotational

Hiring for Voice / Non voice process Graduate or undergraduate with min 6 months exp can apply 5 days working Rotational shift cab provided immediate joining Sal 3.5 lpa-5.3 lpa walk In Interview Call : HR Lilly @ 9880951682 (Call or whatsapp )

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Shadia @ 7898822545, Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

- International Chat Experience mandatory (Minimum 1year) - NO FRESHERS - Graduation mandatory - Salary : Up to 26k In-hand -Both sides cab facility -Rotational Shifts and Offs Required Candidate profile -Only Candidates with good communication skills are selected - Graduation Mandatory -Must be open to relocation if not in the hiring zone list

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

Role & responsibilities: Revert on chats written by the customer on a variety of issues The Agent will have to present and sell company services to current and potential customers Update and process information accurately into the system(s) Resolve customer problems in a timely manner Take ownership & deliver on customer commitments Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration. • Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team Preferred candidate profile: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry Minimum SSC (12th) passed Good written English communication

Role & responsibilities Location: Bangalore Experience: 1-3 Years (Freshers can also apply) Job Description: We are seeking a diligent and detail-oriented Email Process Executive to join our team. The ideal candidate will handle end-to-end email communication, ensuring timely and accurate responses to customer queries, and providing excellent service through email channels. Key Responsibilities: Manage and respond to high volumes of incoming customer emails professionally and promptly. Resolve customer queries and complaints via email, maintaining a positive and empathetic tone. Categorize, prioritize, and escalate emails as necessary. Maintain email templates and update FAQs to ensure consistent communication. Collaborate with internal teams to gather information and provide accurate responses. Track email performance metrics and suggest process improvements to enhance efficiency.

Key Responsibilities: Respond promptly and professionally to customer emails Resolve queries related to products, services, orders, or accounts Maintain accurate records of interactions and updates in the system Escalate complex issues to the appropriate departments Collaborate with internal teams to improve customer satisfaction Maintain a positive, empathetic, and professional tone in all communications B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Job Description: Sutherland is hiring Customer Support Associates Non Voice on contract role for the claims process , supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you! Key Responsibilities: Handle customer queries related to refunds, baggage mismatches, lost luggage , and other travel-related concerns Respond to customers via email and chat , ensuring timely and accurate resolutions Maintain high-quality communication standards and adhere to email etiquette Achieve daily resolution targets Maintain case logs, follow up where required, and ensure customer satisfaction Collaborate with internal teams to close open cases efficiently Required Skills: Excellent verbal and written communication skills in English Strong email writing skills with proper etiquette Ability to handle high volumes of queries in a fast-paced environment Problem-solving attitude and customer-centric approach Familiarity with ticketing or travel industry processes is a plus (not mandatory) Shift & Work Details: Location: Work from Office Airoli, Navi Mumbai Shift Timing: 9-hour shifts ( 7:00 AM to 4.00pm or 4.30pm to 1:30 AM ) Work Days: 5 days work from office with Sat & Sun fixed week off Immediate joiners only Interview Process: HR Screening Operations Rounds SHL Assessment (Email writing & typing ) Documentation & Offer Travel allowance as per company policy (1750 for one-way opted) Comprehensive training and onboarding Exposure to international airline operations Dynamic work culture and career growth opportunities Interested can also share resume on syed.muzammil@sutherlandglobal.com