3583 Chat Support Jobs - Page 19

Freshers Experience Fluent in English Good Communication #Excellent English communication #Salary for freshers.Depend upon interview #Rotational Shifts- Rotational #6 days work in a week

Tech Expert - TL (India Evening Shift) Responsibilities & Duties: - Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel - Drive targets through incentive, performance management of team and strong analytics. - Improve efficiency of the system by suggesting and executing new solutions. - Deep performance management of team to achieve Six Sigma output - Coordinate with tech, curriculum and cross functional teams to resolve customer issues Skills (common) : - Very high on Detail orientation - Strong Analytical skill - Target oriented & Customer obsession. Qualifications : - Graduate in Computer Science/IT or diploma in Computer Science/IT - Min. 4 years relevant experience (In IT/Tech support team in corporates) Working hours (Indian Evening Shift ) : - 4 PM - 1 AM - 6 days working with 1 Weekday Off (Saturday/Sunday Working)

Responsibilities: * Manage customer queries via chat platform * Provide timely solutions within SLA guidelines * Collaborate with cross-functional teams when necessary * Maintain high NPS scores through effective communication Health insurance Annual bonus Provident fund

Responsibilities & Duties : - Lead a team of ~12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel - Drive targets through incentive, performance management of team and strong analytics. - Improve efficiency of the system by suggesting and executing new solutions. - Deep performance management of team to achieve Six Sigma output - Coordinate with tech, curriculum and cross functional teams to resolve customer issues Skills (common) : - Very high on Detail orientation - Strong Analytical skill - Target oriented & Customer obsession. Qualifications : - Graduate in Computer Science/IT or diploma in Computer Science/IT - Min. 4 years relevant experience (In IT/Tech support team in corporates) Working hours : - 12 AM - 9 AM - 6 days working with 1 Weekday Off (Saturday/Sunday Working)

To attain verifications via phone / email according to the predefined quality standards, service level and productivity targets on assigned cases. Obtaining verifications on Education Checks, Employment History Checks, Performance Feedback Checks, Reference / Cross Reference Checks, Criminal Record Checks, Drug Test, Address Checks, etc. Analyzing verifications received and quality check as per internal parameter. Achieving a low turnaround time for completing checks across all categories. Creating and maintaining healthy relationships with verification source contacts Drafting screening reports and send the same to the client relations team for issuance to the client. Proficiency in Ms-office (Excel) VLOOKUP, H-LOOKUP, Pivot, If Functions Immediate joiners preferred.

Hello Candidates, Tech Mahindra is hiring for Customer Service Profile for a Chat/Voice Process!! Roles and Responsibilities Resolving customer complaints. Responsible for resolving queries of customers within stipulated time frame. Possessing excellent product knowledge to enhance customer support. Eligibility Excellent English communication skill is required. Undergraduate & Graduate both can apply. Fresher & experienced both can apply. Salary will depend on communication skills and previous experience. 5 days working with rotational shifts and off. Immediate joiners are required. Interested ones can contact HR Shivani - 9667613901/ HR Pooja - 8882114256/ HR Anushka - 7678270489 or can directly come for walk in interview from 10 AM to 3PM from Monday to Saturday at below mentioned address and mention "HR Shivani" or "HR Pooja" or "HR Anushka" on top of your resume. Office Address -1st Floor, A8 Knowledge Boulevard, Noida Sec 62, Beside IMS College. Nearest metro station - Noida Electronic City Carry below list of documents while coming for interview. Hard copy of resume E-Aadhar card & Pan card All education documents All experience letters

Participate in training and development programs designed for new hires. Support assigned teams in daily operational tasks and projects. Learn and understand company processes, products, and services. Assist in data entry, reporting, documentation, or analysis as needed. Collaborate with cross-functional teams to ensure smooth execution of tasks. Provide input and ideas for process improvements. Demonstrate adaptability by taking on varied assignments across departments. Deliver tasks within given timelines with quality and accuracy. Fresh graduates (any discipline) 01 year of experience. Strong willingness to learn and explore different roles. Good communication skills (verbal and written). Basic knowledge of MS Office / Google Workspace. Ability to work in a team and independently when required. Positive attitude, initiative, and problem-solving mindset.

Key Responsibilities: Engage with website/app visitors via live chat to drive sales and convert leads. Understand customer needs and recommend appropriate products or services. Provide real-time support, answer inquiries, and resolve concerns in a professional manner. Follow up with leads and nurture prospects through the sales funnel. Collaborate with internal teams (Marketing, Support, Product) to relay customer feedback. Maintain accurate records of customer interactions and transactions in CRM systems. Stay updated on product knowledge, promotions, and industry trends. Identify and address hesitation or objections during the buying journey to improve conversion rates. Follow up with abandoned cart users and high-intent browsers to recover sales. Call customers when necessary to facilitate purchase decisions or clarify details that are not easily conveyed via chat Meet daily/weekly conversion targets and chat KPIs. Required Qualifications & Skills: Minimum [1+ year] of experience in handling sales chat Experience with CRM tools and Chat systems Strong Selling skills with a problem-solving mindset. Good typing speed and Multitasking capability. Ability to handle high volumes of concurrent chats. Flexibility to work in shifts including weekends or holidays.Minimum 1 year experience in the Customer Support role Great Written & Verbal Communciation Skills

International Chat Process Experience = Minimum 6 months international Live chat experience required Salary =3.5LPA to 5 LPA Location = Pune & Noida Share cv on = 6367194878

Hello Candidates, Join our team at Tech Mahindra!! We are hiring for Customer Service Profile for a Chat/Voice Process. Roles and Responsibilities Responsible for resolving queries of customers within stipulated time frame. Resolving customer complaints. Possessing excellent product knowledge to enhance customer support. Eligibility Excellent communication skills is required. Undergraduate & Graduate both can apply. Fresher & experienced candidates can apply. Salary will depend on communication skills and previous experience. 5 days working with rotational shifts and off. Immediate joiners are required. Interested ones can contact HR Vidhushi - 9555675353/ HR Pratishtha - 7303342018/ HR Preeti - 8887985890 or can directly come for an walk in interview from 10.30AM to 3PM from Monday to Saturday at below mentioned address and mention "HR Vidhushi" or "HR Pratishtha" or HR Preeti on top of your resume. Office Address - 1st Floor, A8 Knowledge Boulevard, Noida Sec 62, Beside IMS College. Nearest metro station - Noida Electronic City Carry below list of documents while coming for interview. Hard copy of resume E-Aadhar card & Pan card All education documents All experience letters

Agents are required to handle customer interactions via voice, chat, and ticketing channels to deliver efficient, high-quality support. Chat Support (billing and technical support) : Engage in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage, using clear and concise language. Complete a maximum of 3 chats simultaneously. Maintain an average response time in line with SLAs. Ticket Support (billing and technical support) : Respond to tickets using clear and concise language. Utilise appropriate canned responses ensuring all customer questions have been sufficiently answered. Move tickets to the correct department/queue. Product Knowledge : Develop and maintain a thorough understanding of our product features, updates, and improvements. Be prepared to relay accurate, detailed information to assist customers effectively. Troubleshooting : Diagnose customer issues, utilise internal resources to resolve problems, and escalate cases that require advanced support. Record all troubleshooting steps and findings in account notes. Documentation : Maintain clear and organised account notes on every interaction/escalation. Customer Satisfaction : Deliver prompt, accurate, and professional service in all interactions. Strive for first-contact resolution and aim to meet or exceed customer expectations. Feedback Loop : Report recurring issues, feature requests, and other feedback to HQ to drive product improvements. Process Adherence: Follow all processes and procedures. Keep up to date with updates and changes. Follow all quality and quality feedback processes. Core Requirements Experience : Preferably, agents should have previous experience in a contact centre or similar environment, ideally with SaaS products. Communication Skills : Agents must possess strong verbal and written communication skills in English, with the ability to explain solutions and instructions clearly. Technical Aptitude : A solid understanding of technical concepts related to SaaS products, with the ability to troubleshoot and explain issues. Customer Service Orientation : A strong commitment to customer satisfaction and the ability to remain patient and empathetic in all customer interactions. Adaptability : Ability to manage multiple interactions and adapt quickly in a dynamic, fast-paced environment. Attention to Detail : High level of organisational and documentation skills to ensure accurate account notation. Desired Skills Problem-Solving Skills : Ability to analyse issues effectively, think critically, and find creative solutions where needed. Familiarity with Support Tools : Knowledge of support platforms and CRM systems. Multitasking Abilities : Competency in managing concurrent interactions, and maintaining quality and efficiency.

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL ####### HUGE OPENING'S FOR CHAT PROCESS ######## SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- NOIDA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Undergrads/Grads all can apply. 3. Must be comfortable with WORK FROM OFFICE. 4. Must be comfortable with English SALARY- Upto 16k in hand for freshers Upto 24k in hand for experienced WORKING DAYS- 6 INTERVIEW ROUNDS- HR,OPS AND CLIENT WORK LOCATION- NOIDA SECTOR 62/127 #####INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER- ######## PALAK TIWARI-8957243996 #noidajobs #ecommerceprocess #fixedshifts #dayshifts #customerservice #jobsinnoida #customersupport #telecalling #noida #customercare #upselling #fixedsalary #bpojobs #chatprocess #voiceprocess #noidajobs #domesticcalling #inboundprocess #queryresolution #customercomplaints #bankingprocess ,

Hiring for Multiple Roles in Banking & Customer Service Phone Banking Officer Customer Relationship Manager Escalations Manager Virtual Relationship Manager Personal Banker on Call Call Sanika: 9082104424 Visit: www.hyfly.in Required Candidate profile No Field Job – Work from Bank’s Own Contact Center Solve customer queries over phone. Knowledge of Banking processes, Credit Cards, Insurance, Mutual Funds is a plus. Locations: Andheri | Thane|Noida Perks and benefits Bank Payroll Performance Bonus No Field Work

The Customer Support Executive will be responsible for providing exceptional customer support, ensuring customer satisfaction, offering online support, and delivering technical support to clients on the digital platform. Hindi language is must.

Immediate Hiring for UK Voice Process Location- Hyderabad Shift-: UK shift (24*7) Cabs available Min 1 Yr Exp in International Process Excellent Comms Sal 4.5 LPA Call@ 7903496417 / 9155791190 or share cv to sumit@shadowplacements.com Required Candidate profile Exp of International Voice Process is mandatory. candidate Should have excellent Communications Skills Domestic exp will not be considered Freshers can also apply Call@9155791190 / 7903496417

•Provide superior Customer Experience on Chat •Maintaining professional attitude toward customers at all times. •Deliver excellent results measured by customer satisfaction, efficiency and quality. Required Candidate profile •Good Communication required . •Freshers / Experienced both can apply. •Graduates/12th pass both can apply. •Comfortable with "Work Form Office". •Hindi, English language required

Must have min 6 months experience in International Chat Process from any BPO Industry. Salary :Upto 6 months - 3.6 TCTC max U1 upto 18 months - upto 4.2 TCTC max U2 18 months & above - 4.8 TCTC max Salary will be provided based on last drawn salary Required Candidate profile Must have excellent communication skills. Shift -Rotational Shift (Night shift between 06:00 PM -09:30 AM ; Any 9 hours Shift) 5 days working & 2 Rotational offs

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Location:- Trophizoid IT Park, Noida Sector 62 Process:- TATA 1mg Pharma Chat Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Skill - versant 4 and 5 candidates Candidates should be good in english spoken and written Experience- 6 months to 1 yrs of experience Preferred candidate profile Tata 1mg Customer Service Qualification:- Hsc To Any Graduate Skill set:- Good communication Versant 4 & 5 Salary:- 15000 Inhand for HSC Pass 16000 Inhand for Graduate Pass Week off:- Rotational off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp/Mail (number mentioned below) HR Mahek:- 7559401618

Customer Service Executive International BPO (Voice & Blended) 5 Days working Rotational shift Cab Facility Salary 2.8lpa to 4.8lpa This is the International BPO Hiring so English communication should be Fluent Only Required Candidate profile Fresher & Exp. both Fresher Must be Graduate Excellent Communication Skills Immediate Joiners Call & Whatsapp HR Anamika - 8882318458 HR Aparna - 9286423367 Perks and benefits Incentives & other Perks

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Hiring Now: International Chat Sales Process (Onsite) Job Location: Jaipur & Ahmedabad Position: Customer Service Representative (Live Chat Support) Ahmedabad Work Mode: Work From Office CTC: 25,000 35,000/month Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives Job location: Jaipur (Rajasthan) Position: Customer Service Representative - Blended Process To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment Special Benefits for Outstation Candidates: 14-day hotel stay 10,000 relocation bonus (in 4th salary) 700 ticket reimbursement Contact HR Dheeraj: 9638738800

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Hiring Now: International Chat Sales Process (Onsite) Location: Jaipur & Ahmedabad Position: Customer Service Representative (Live Chat Support) Ahmedabad Work Mode: Work From Office CTC: 25,000 35,000/month Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives Job location: Jaipur (Rajasthan) To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment Special Benefits for Outstation Candidates: 14-day hotel stay 10,000 relocation bonus (in 4th salary) 700 ticket reimbursement Contact HR Dheeraj: 9638738800

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Hiring Now: International Chat Sales Process (Onsite) Location: Jaipur & Ahmedabad Position: Customer Service Representative (Live Chat Support) Ahmedabad Work Mode: Work From Office CTC: 25,000 35,000/month Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives Job location: Jaipur (Rajasthan) To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment Special Benefits for Outstation Candidates: 14-day hotel stay 10,000 relocation bonus (in 4th salary) 700 ticket reimbursement Contact HR Dheeraj: 9638738800

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Hiring Now: International Chat Sales Process (Onsite) Location: Jaipur & Ahmedabad Position: Customer Service Representative (Live Chat Support) Ahmedabad Work Mode: Work From Office CTC: 25,000 35,000/month Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives Job location: Jaipur (Rajasthan) To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment Special Benefits for Outstation Candidates: 14-day hotel stay 10,000 relocation bonus (in 4th salary) 700 ticket reimbursement Contact HR Dheeraj: 9638738800

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Hiring Now: International Chat Sales Process (Onsite) Location: Jaipur & Ahmedabad Position: Customer Service Representative (Live Chat Support) Ahmedabad Work Mode: Work From Office CTC: 25,000 35,000/month Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives Job location: Jaipur (Rajasthan) To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment Special Benefits for Outstation Candidates: 14-day hotel stay 10,000 relocation bonus (in 4th salary) 700 ticket reimbursement Contact HR Dheeraj: 9638738800