3644 Chat Support Jobs - Page 24

As a Customer Support Executive in the International Voice process based in Kolkata, you will be responsible for handling customer queries, providing effective resolutions, and ensuring a superior support experience. The role involves working evening/night shifts on a rotational basis for 6 days a week, with provided cab services for pickup and drop. To qualify for this position, you need to have a graduation degree in any stream and a minimum of 1 year of experience in BPO/Customer Support, particularly in an International Voice Process. Proficiency in spoken and written English is essential for effective communication with customers. In terms of compensation, you will be eligible for a performance bonus of up to 2,000/month, a monthly travel allowance of 1,400, and cab facilities for night shifts. The interview process includes HR screening focusing on voice, grammar, and accent, a functional round involving mock calls/chats, an AMCAT test with a minimum score requirement, and a final operations round. This is a full-time job opportunity that offers benefits such as health insurance and provident fund. The work schedule involves rotational shifts, with the potential for earning performance bonuses. Applicants must be able to commute or relocate to Kolkata, West Bengal, before starting work. A secondary education qualification (10th pass) is required, along with at least 1 year of experience in an International Voice Process. If you are interested in this position, please speak with the employer at +91 8917397886.,

Are you ready to make a meaningful impact on customer experience in a dynamic environment Fusion CX is currently seeking Customer Service Associates in Kolkata and we are looking for motivated individuals like you to join our team. With a strong commitment to quality and inclusivity, Fusion CX offers an excellent opportunity for you to grow your skills and advance your career. If you are a woman seeking customer service associate roles in Kolkata and are prepared to support customers through voice, chat, and email channels with a strong passion for problem-solving, then we encourage you to apply now for this exciting job opportunity in Kolkata and begin your journey with us! As a Customer Service Associate at Fusion CX Kolkata, you will have the following role and responsibilities: - Manage Voice Support, Chat, and Email applications for Customer Support - Respond to customer inquiries and effectively resolve issues - Conduct research using available resources to find necessary information - Address and resolve customer complaints related to product sales and customer service matters - Provide customers with product and service information - Process forms, orders, and applications as requested by customers - Identify and escalate priority issues, reporting them to management when necessary - Follow up on complex customer calls as needed - Document call notes and reports and update them in the CRM system - Obtain and evaluate all relevant data to address complaints and inquiries - Document details of comments, inquiries, complaints, and actions taken Job Requirements and Preferred Candidate Profile for the Customer Service Associate Role in Kolkata: - Bachelors degree - 6 months to 1 year of customer service experience preferred - Freshers are also welcome to apply - Excellent communication skills in English and Hindi, both verbal and written with proper grammar - Good computer skills and typing speed (28-30 wpm) - Candidates pursuing graduation through distance learning may also apply, provided that their examinations are scheduled after 6 months from the date of joining Why Join Fusion CX At Fusion CX, we are dedicated to creating positive and inclusive customer experiences through the commitment of our team members. Here are some reasons why Fusion CX is the right place for you: - Diversity & Inclusivity: We value a supportive environment where all employees can thrive, making this role exclusive to women. - Career Advancement: As a growing company, Fusion CX offers opportunities for professional development and growth within the customer service field. - Competitive Benefits: Enjoy a fixed CTC with additional perks in a full-time, permanent role. Do not miss the opportunity to join a leader in customer experience transformation. Start your career journey with Fusion CX in Kolkata as a Customer Service Associate and take on a rewarding role in customer service. Apply now for one of the top customer service associate jobs in Kolkata to make an impact and advance your career with a CX transformation company!,

As a Chat Support Executive based in Gurgaon, you will play a crucial role in providing exceptional customer service through live chat interactions. Your primary responsibility will be to respond promptly and professionally to customer inquiries, resolving any issues or complaints effectively and in a timely manner. You will work closely with internal teams to address unresolved matters and ensure that accurate records of customer interactions are maintained. To excel in this role, you should possess excellent written communication skills in English, along with a customer-centric attitude and the ability to work well under pressure. A minimum of HSC (12th pass) qualification is required, with graduates being preferred. While prior experience in customer service or chat support is beneficial, freshers are also welcome to apply. Basic computer knowledge and a typing speed of at least 30 WPM are essential, as is the flexibility to work in rotational shifts, including night shifts. In return for your dedication and commitment, you can expect a competitive salary ranging from 22,000 to 34,000 per month, based on your experience and performance during the interview process. Additional benefits include performance bonuses, cab facility for pick-up and drop, subsidized or free meals, night shift allowance, and various employee engagement activities. Furthermore, you will have access to benefits such as cell phone reimbursement, health insurance, paid sick time, paid time off, and provident fund. This full-time, permanent position offers a supportive work environment where your contributions are valued, and growth opportunities are available. If you are someone with strong problem-solving skills, attention to detail, and a passion for delivering excellent customer service, we encourage you to apply and join our team in Gurgaon.,

As a member of Trigent Software, you will be responsible for handling international inbound calls, emails, and chat support in a professional and timely manner. Your role will involve accurately logging all customer interactions and cases into the designated system/tool. Additionally, you will assist and support candidates by resolving their queries and providing relevant information or guidance. Trigent Software is an SEI CMM Level 4 certified information technology services consulting company with offices in Southborough, Massachusetts, the US, and India. We specialize in offshore software development, outsourced product development, web application development, software maintenance, business intelligence, system integration, legacy system migration, software quality assurance, software testing, and technical support services from our offshore development center in Bangalore. We are proud to be a Microsoft Certified Partner for SharePoint Deployment Planning Services (SDPS). Being a part of Trigent Software means being a part of a company that is a member of NASSCOM and has been recognized in Software Magazine, The Software 500 survey for 2008-10. We have also been ranked among the top three SharePoint consulting companies in the US by bestwebdesignagencies.com. Join us and be a part of our commitment to excellence and innovation in the IT services industry.,

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor (Lift 2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 7290845078 8882138273 9147047908 9147047909 9997196123 Job Location - Gurgaon & Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor (Lift 2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 7290845078 8882138273 9147047908 9147047909 9997196123

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor (Lift 2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 7290845078 8882138273 9147047908 9147047909 9997196123 Job Location - Gurgaon & Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Unit 401 4th Floor (Lift 2) Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 7290845078 9147047908 9147047909 9997196123

Life on the team Its an exciting opportunity for Technical Analyst role in Computacenters dynamic and rapidly expanding our Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What you’ll do Provide first-level technical support for desktops, laptops, printers, and other peripherals. Ensure to keep the agreed KPIs (SLA/ OLA) Install, configure, and troubleshoot Windows operating systems and basic software applications (MS Office, browsers, antivirus, etc.) Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements including device imaging, IMAC support. Maintain and improve customer satisfaction by providing consistent customer experience Monitor all tickets and assisting with escalations in line with company processes to ensure customer demands are met Coordinate with higher-level support or vendors when necessary. Maintain asset inventory in the client tool and documentation. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization Manage incidents and request tickets via assigned queue in customer’s ITSM system (BMC Remedy) Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. What you’ll need Below 3 years of experience is required for Associate Technical Analyst position Fluent in English and in any other relevant support language (if second language is required) Proven experience with Customer service and confidence in communication with internal and external customers Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. SLA and OLA orientated and can prioritize on urgency and requirements Working knowledge of Windows, Office O365 Good interpersonal, literacy and numeracy skills Works under supervision, team player, able to learn new tasks/areas quickly and willing to progress Able to follow instructions and procedures Demonstrates an organized approach to work. Good communication skills Independent, result-oriented and structured work under pressure

HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 4.50 LPA + INCENTIVES. Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Typing 25 WPM/- Perks and benefits 5 Days working Monthly Incentive Free Cabs 15 Day Accommodation Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained

Greetings From Scorelabs Inc ! We're Hiring Email & Chat Support Executives Maintain professional and empathetic communication across different time zones and cultural contexts. person Should have Minimum 1 year of Exp In Email Or Chat process Exp Required Candidate profile Key Skills: Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email & chat. Call hr Suvarna - 9502739374

**Urgent Hiring** Position: L1 Voice Call Coordinator Location: Ghansoli, Navi Mumbai Experience : Fresher- 2 Years Male Candidate Required Freshers are welcome! Role & responsibilities Communication skills to handle escalation calls and Assist users on priority. Analysts shall have good conduct and behavior and gain customer confidence. Adhere to the processes defined and procedures. Understanding and adhering to Service Desk processes and escalation processes. Proactive and good listener. Pacify angry users. Ability to understand and follow the process defined. Ability to build long lasting professional relationships with internal management team and client management team. Ensure Customer Satisfaction. Preferred candidate profile Graduated in any stream. Voice background will be an added benefit. Should be good in communication in both English & Hindi. Knowledge of additional languages will be an added advantage. Fresher (Male)

HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 5 LPA + INCENTIVES. Call HR Suhani TO Schedule Your Interview @ 9257048579 Drop your Resume # mansi@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Typing 25 WPM/- Perks and benefits 5 Days working Monthly Incentive Free Cabs 15 Day Accommodation Relocation Bonus 10K Call HR Suhani TO Schedule Your Interview @ 9257048579 Drop your Resume # mansi@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained

HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 4.5 LPA + INCENTIVES. Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Typing 25 WPM/- Perks and benefits 5 Days working Monthly Incentive Free Cabs 15 Day Accommodation Relocation Bonus 10K Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained

Chat Process Hiring Location : Gurgaon International Chat Process Salary for 6 Month chat or voice exp - 26000 in hand Graduation Mandatory UG + 6 months exp BPO EXP 5 days working Rotational shifts & off Cab available 7835927963

Freshers& Experience Fluent in English Good Communication #Excellent English communication #Rotational Shifts- #6days work in a week

Chat Sales Representative Your potential has a place here with TTECs award-winning employment experience. As a Chat Customer Service and Sales Representative working onsite in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway) , youll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PM What Youll be Doing Are you results focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, youll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the "Service to Sales" methodology. You’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Receive customer inquiries via chat about products and services Bring your persuasive skills to connect and close a sale with customers in a consultative matter using written communication only What You Bring to the Role College diploma and no direct work experience – Freshers welcome Or 1 year or more of customer service or sales experience and high school diploma or equivalent Great written English communication skills including grammar and spelling Computer savvy Local resident of Ahmedabad, Gujarat or ability to immediately relocate to Ahmedabad, Gujarat. Relocation assistance available What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Relocation assistance for those interested in joining us in Ahmedabad, Gujarat And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit www.mybenefits.ttec.com for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Job Title : Customer Service Executive Location : New Delhi /Gurgaon Department : Customer Service Employment Type : Full-time About Lenskart: Lenskart is Indias leading eyewear brand, focused on delivering world-class products and exceptional customer experiences. With a strong presence online and offline, we are redefining the way people see and shop for eyewear. Join us and be a part of a customer-obsessed team thats transforming vision care for millions. Role Summary: We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR) Resolve customer issues within the first contact wherever possible. Response Time (TAT) – Ensure timely responses across email, chat, and social media. Quality Score – Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence – Maintain shift discipline and punctuality. Daily Productivity – Meet daily targets across channels (calls, chats, emails, tickets). Escalation Rate – Minimize avoidable escalations through proactive resolution. Repeat Rate – Reduce repeat customer contacts by resolving issues completely. Reopen Rate – Ensure accuracy and completeness to avoid ticket reopenings. Case Management – Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or Graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset. Intrested Candidates can share their resumes on 9599754185 / 9155392395

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Mega Virtual Drive for Customer Service roles -English+ Hindi Language on 16th July 2025 (Wednesday) || Ahmedabad Location Date: 16-July-2025 (Wednesday) MS Teams meeting ID: 478 971 900 074 MS Teams Passcode: A75pk24P Time: 12:00 PM - 1:00 PM Job Location: Ahmedabad (Work from office) Languages Known: Hindi + English Shifts: Flexible with any shift Responsibilities • Respond to customer queries and customer's concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications • Graduate (Any Discipline except law) • Only Freshers are eligible • Fluency in English & Hindi language is mandatory Preferred qualifications • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Note: Please keep your E-Aadhar card handy while appearing for interview.

Excellent communication required. US Customer Service voice process. We are looking to hire candidates from Gurgaon and for Kolkata location Minimum 6 months of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call Mamta 9176149292 for more info. Thanks, Mamta 9176149292

Handling escalated tickets , Customer Support team Be a POC for all ongoing mass failures , critical escalations,Maintaining all Team-related KPIs, Min 2yrs exp in Technical support, For more details- 8530014622/janvi.urbanecorps21@gmail.com

Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to manage multiple chat conversations efficiently.What are we looking for? Key Responsibilities : 1. Customer Interaction: Provide support to customers via live chat on various platforms. Respond to customer inquiries in a professional and timely manner. Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: Identify and resolve customer issues and complaints effectively. Escalate unresolved issues to higher-level support teams when necessary. Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: Manage multiple customer chats simultaneously while maintaining a high level of customer service. Ensure that chat responses are efficient, clear, and accurate. Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: Document customer interactions accurately in the system. Log up all inquiries, complaints, and solutions provided for future reference. Maintain detailed records of customer issues and feedback for quality and training purposes. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate levels of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make will impact on your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Qualifications: Any Graduation Years of Experience: 1 to 3 years

Hiring for Chat Process for freshers for Gurgaon Grad/BTECH/UG 24*7 Shift 5 days Salary Fresher (15k-20k)(27k-38k) inhand+Incentives+ transport +PF Excellent written skills required Location-GURGAON CABS AVAILABLE CALL Or Whtsapp RUBY - 8368392241 Required Candidate profile Hiring for International Non Voice Processes in Multiple MNC's,freshers and experienced can apply

STARTEK welcomes Freshers & experienced professionals for the role of Customer Support Executive for International Voice/ Non Voice Process Jumpstart Your BPO Journey: Entry-Level Opportunities Await Unlock your potential in BPO!! Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services, and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email, and chat. Escalating complex issues to higher authorities when necessary and following up on resolutions. Maintaining detailed and accurate records of customer interactions and inquiries. Eligibility Criteria - Minimum Educational Qualification 10+2 (No Backlogs) Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. Problem-solving skills with the ability to think on your feet. Being detail-oriented with a commitment to delivering high-quality service. Empathetic and patient approach while interacting with customers. Ability to work with minimal supervision Interview Process HR Screening Operations round Salary Discussion Benefits Quarterly Bonus Free Transportation (2-way cab provided round the clock) 5 days working Rotational shifts & Rotational week Offs Your Resume Is Your Gateway to Success. Send It Today WhatsApp 91+ 8826179338

Overview: We are looking for a candidate who has decent communication and can support Night shift and rotational week-off . This is a Non-Voice process and you will be involved in telecom support activities. This is a full-time employment with Prodapt Solutions. Requirements: 1. Typing Speed - 35 WPM 2. Good communication skills in English writing and reading. Perks: Night shift Allowance 2 way free cab Kindly Carry Your Resume and ID proof. Qualifications: Education : Degree is Mandatory.

Schedule : 24/7 (Rotational Shifts and week off ) Days off: Typically, 2 consecutive days in a week, but on one week each month (on average) they can be separated to align schedules. Location : Hyderabad (Hybrid) Roles & Responsibilities Check the images, match with the website. Verify the content with website. Understanding sensitive content View the content, check the Brand Name and Website, Check if non-Family safe content, rate the content. etc' Skills Required Communication Skills, Problem-solving Skills, Community Management, Experience Freshers 2025 passed out candidates are also eligible Soft skills Ability to work independently. Good communication skills, both verbal and oral Quick learner and adaptable to learn new processes, concepts, and skills. Organized and able to manage time and tasks efficiently. Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard. Have a neutral mindset towards different video content that needs classification, regardless of the content itself. Result-oriented, self-motivated, independent and inquisitive Able to thrive in a fast-paced and team-oriented environment. Interested in social media and current events.

Immediate Hiring for US Chat Process Location- Hyderabad Shift-: US shift (Night Shift) Cabs available Min 2 Yr Exp in International Chat Process Excellent Comms Sal 5 LPA Call@ 7903496417/ 9155791190 or share cv to sumit@shadowplacements.com Required Candidate profile Experience of International Chat Process is mandatory. candidate must have experience of live and multiple chat handling exp Domestic exp will not be considered Call@ 9155791190 / 7903496417