Customer Care Executives BPOs Immediate Joining Bangalore Pune

1 - 6 years

4 - 6 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Handle inbound and outbound calls, chats, or emails for customer queries
Provide product/service information and resolve customer issuesMaintain high levels of customer satisfaction and service qualityUpdate customer records accurately in CRM tools

Required Candidate profile

Follow communication scripts standard proceduresEscalate unresolved issues to appropriate departmentsMeet performance metrics such as call quality, AHT, and CSATStrong verbal written communication

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White Horse Manpower Consultancy

Human Resources / Recruitment

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