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Customer Support Representative

Customer Support Representative

Tech Mahindra

1 - 4 years

3 - 4 Lacs

Noida

Posted:3 days ago| Platform:

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Skills Required

International Chat Process Chat Process US Process Customer Service Bpo Customer Service Non Voice Process Chat Support Aht CSAT Problem Solving Skills UK Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer queries via chat support, providing timely and effective solutions.
Process customer requests, resolve issues, and escalate when necessary to ensure high levels of satisfaction.
Maintain accurate records of all interactions with customers using CRM software.
Meet performance targets for quality metrics such as AHT, CSAT, and first call resolution rates.

Perks & Benefits

Professional Growth
Both Side Cabs
Loyalty Bonus
Lucrative Incentive

For More Details

Reach at - +91 9354359873

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