Center Manager cum IT Operations

Center Manager

• Manage the entire team with responsibility and planning.
• Comply with all testing procedures and strictly adhere to Pearson policies as required at various stages of admission and proctoring using careful judgment
• Monitor and manage the overall performance of the center, including staff productivity, customer satisfaction, and service quality.
• Serve as the proctor, supervising testing candidates during the examination
• Perform troubleshooting, as needed, with internal departments to fix technical issues
• Appropriately handle and maintain confidential records, and Perform other related duties, as requested

IT Operations

• Customer code creation, GST, PAN, TAN or Declaration from customer
• Prepare ADM sheet for event registration
• Ensure e store nominations and conventional participants are added in correct event
• Ensure ADM sheet is complete in all respects
• Send ADM sheet for event Registration to Central team
• Send online link, training material, pre test material (wherever applicable) with participant and trainer
• Collaborate for closure of complaint for RCA, CAPA
• Coordination with Sales / Marketing Team and the customer for customer code creation
• Co-ordination with trainers for attendance sheets and list of participant.
• collect participant list from trainer and review of completeness of information for LATC training
• Send updated participant list for LATC exam to Quality team
• Send examination links request to central team
• Venue arrangements for F2F training and Arrange trainer T&S
• Trainer agreement renewal, new vendor creation, vendor process, trainer empanel process
• Declare exam results to customer within 3 days from the date of receipt of result from central team (accredited/unaccredited)
• Any query from customer should be responded within 1 day, incase of doubt get in touch with BD team and close the loop
• maintain result & Certificate declare date to customer in track sheet
• "Sales order & Invoice generation as per defined TAT
• Ensure SAP Service & Product Codes are correctly assigned prior sending Sales order request to SAP team.