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eClerx
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Process Manager

Process Manager

eClerx

5 - 10 years

4 - 8 Lacs

Navi Mumbai

Posted:2 hours ago| Platform:

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Skills Required

workforce management operations management project management management skills team management forecasting regulatory regulatory compliance real time analysis process documentation process management mis coaching performance management rta wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the design, development, implementation, and maintenance of MIS and WFM processes within our organization. The Process Manager will be responsible for ensuring that our systems are running effectively, efficiently, and in compliance with regulatory requirements. Additionally, they will be responsible for identifying opportunities to improve the effectiveness and efficiency of our processes and systems.
Key Responsibilities:

Design, develop, implement and maintain MIS and WFM processes and systems

Ensure that MIS and WFM systems are effectively and efficiently managed

Ensure that all MIS and WFM systems comply with regulatory requirements

Identify opportunities to improve the effectiveness and efficiency of MIS and WFM processes and systems

Develop and maintain process documentation and training materials

Collaborate with other departments to ensure that MIS and WFM systems are integrated with other business processes

Manage a team of MIS and WFM professionals, including hiring, training, coaching, and performance management

Develop and manage the MIS and WFM budget

Bachelor's degree in computer science, information systems, or related field

5+ years of experience in MIS and WFM process management

Experience in managing a team of MIS and WFM professionals

Strong knowledge of MIS and WFM software and systems

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Strong project management skills

Ability to work effectively in a team-oriented environment

Knowledge of regulatory compliance requirements

This is an exciting opportunity for an experienced MIS and WFM professional to join our team and make a significant impact on our organization. If you are passionate about process management, have strong leadership skills, and are looking for a challenging and rewarding role, we encourage you to apply.

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Process Manager