Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Kolkata
>
Availity
>
Supervisor, Client Services Instructor

Supervisor, Client Services Instructor

Availity

3 - 5 years

3 - 7 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

People development Performance management Staffing Organizational development Process improvement Scheduling Customer service US healthcare Continuous improvement Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description Directs the activities of customer and/or employee training in the operation of company products. Plans course design and support documentation. Ensures training program(s) meets company and customer objectives. Maintains communication with customers to ensure effectiveness of training. Requires understanding of current product use and application. Coordinates the staffing and scheduling of in-house and field training. May have responsibility for training Sales Representatives. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Roles & Responsibilities

The Supervisor, Client Services Instructor is responsible for overseeing a team of instructors who deliver training to clients across a range of formats (virtual, on-site, or hybrid). This role ensures training quality, consistency, and effectiveness while managing scheduling, coaching, and performance management for the instructor team.

Key Responsibilities:

Team Leadership & Oversight
- Supervise day-to-day activities of Client Services instructors; monitor performance, engagement, and scheduling.
- Conduct regular team meetings, training refreshers, and coaching sessions to promote continuous improvement.
- Provide onboarding and mentoring to new instructors.
Training Quality & Delivery
- Facilitate engaging and effective training sessions.
- Ensure all training sessions meet quality standards, client expectations, and learning outcomes.
- Observe training sessions and provide feedback to instructors to enhance delivery.
- Review client feedback and make adjustments to delivery methods or content as needed.
Operational Coordination
- Manage scheduling of instructor-led sessions across client accounts.
- Coordinate with client success and operations teams to ensure instructor availability aligns with demand.
- Track and report training metrics (attendance, engagement, satisfaction scores).
Process Improvement
- Identify gaps in training materials or delivery methods and work with curriculum developers to resolve them.
- Recommend and implement process improvements to streamline operations and enhance client experience.
Client Collaboration
- Serve as a point of escalation for client concerns related to instructor delivery.
- Support strategic client conversations regarding training customization, planning, and outcomes.

Qualifications:

Bachelor s degree in Education, Organizational Development, Business, or related field (or equivalent experience)
3 5 years of experience in training, instruction, or client-facing learning roles
1+ years of supervisory or team lead experience preferred
Experience delivering training to external clients a strong plus
Excellent communication, facilitation, and coaching skills
Strong organizational and time management skills
Proficient in learning platforms, video conferencing tools, and scheduling systems

Preferred Competencies:

Client-centric mindset
Leadership and people development
Conflict resolution and problem-solving
Data-driven approach to performance management
Adaptability and comfort in a fast-paced environment

More Jobs at Availity

Senior Software Engineer

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

5.0 - 10.0 yrs

INR 25 - 30 Lacs

LMS Technology Specialist

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

2.0 - 5.0 yrs

INR 4 - 7 Lacs

Content Developer

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

7.0 - 10.0 yrs

INR 9 - 12 Lacs

Sales Compensation Analyst

Bengaluru, Karnataka, India

3.0 - 5.0 yrs

Salary: Not disclosed

Client Services Support Specialist I

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

1.0 - 4.0 yrs

INR 2 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Availity

Healthcare Technology

Jacksonville

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Supervisor, Client Services Instructor