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Jobs in Hyderabad
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Globiva
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Customer Care Executive (WFO) - Banking Process

Customer Care Executive (WFO) - Banking Process

0 - 5 years

|

0 - 2 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

Customer Service Inbound Process Customer Support Customer Care Domestic BPO Voice Process Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Answering inbound calls and making outbound calls to customers
Providing customer support and resolving their issues
Utilizing knowledge of products or services to effectively assist customers
Following communication scripts and procedures
Ensuring all interactions are recorded and documented accurately

Qualifications

Excellent verbal communication skills
Strong problem-solving and decision-making abilities
Ability to handle high volumes of calls in a fast-paced environment
Good listening and customer service skills
Ability to adapt to different customer personalities and handle challenging situations
Basic computer and typing skills

Skills

Excellent verbal communication
Customer service orientation
Problem-solving
Decision-making
Active listening
Ability to multitask
Adaptability
Basic computer skills
Typing skills

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