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5.0 - 10.0 years
2 - 6 Lacs
Hyderabad
Work from Office
AR Homes is looking for Finishing Engineer to join our dynamic team and embark on a rewarding career journey Oversee finishing processes in manufacturing Implement finishing process plans and schedules Coordinate with internal and external stakeholders Monitor and report on finishing process performance Ensure compliance with finishing regulations and standards Provide support to finishing process teams Prepare and present finishing process reports
Posted 19 hours ago
5.0 - 8.0 years
5 - 9 Lacs
Bengaluru
Work from Office
About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short -term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multiple business units and channelsDesign and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the impact of different business strategies, operational changes, or unexpected events. Partner closely with Forecasting, Scheduling, Cross functional interfacing teams to align capacity plans with hiring timelines, training schedules, and budget constraints. Translate capacity models into actionable headcount and hiring plans, ensuring service level targets and efficiency goals are met. Build and enhance capacity planning models and tools using advanced Excel, IEX Identify and escalate capacity risks and constraints; propose mitigation strategies and drive cross-functional decision-making. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders. 1-2 years of experience in workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys) Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong business acumen and ability to link workforce metrics to operational and financial outcomes. Excellent verbal and written communication skills; ability to translate complex data into actionable insights for non-technical stakeholders. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Creation of short-term planning packs to produce 30 min interval Supply vs Demand and ABR projections by product type Provide executive-level reports and presentations with clear narratives, assumptions, and recommendations. Mentor and support junior planners and analysts within the Planning team. Provide guidance to the schedulers to help them place off phone time in the best place and optimize schedules to minimize customer impact Work closely with the forecasting team to understand the demand planning and the impact on Capacity planning Create process maps, standard working instructions for the areas they are responsible for. Qualification Any Graduation
Posted 19 hours ago
3.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions Responsible to produce over and under staffing view Report Responsible to publish agent schedules to operations Responsible to process shift bids Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. Plan, monitor and optimize off-phone time in conjunction with operations considering training, team meetings and other off-phone activities with service levels. Identify ways to improve resource wastage wherever possible. Analyze contact volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences Track employee-based data e.g. absence, holiday balancing colleague fairness and entitlements with coverage requirements Optimize schedule allocations to1-2 years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Strong communication skills Above average reporting skills Excellent analytical skills Must possess effective organizational skills and time management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy.Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Proactive in highlighting opportunities to improve performance in all areas of Operations reduce costs, improve service levels optimize customer satisfaction. Proactive development of shift review proposals in line with business needs, supported by documented business case/proposal documents. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Ensure scheduling accuracy for sites and agents and ensuring that Scheduling KPIs and O/U are optimized Qualification Any Graduation
Posted 19 hours ago
8.0 - 12.0 years
3 - 3 Lacs
Kolkata
Work from Office
Please apply: https://dtcgroup.zohorecruit.in/jobs/Careers/122725000004753059/Supervisor--Finishing?source=CareerSite Role & responsibilities 1. Oversee and manage all finishing activities associated with high-rise buildings and annex buildings. 2. Proficiency in Reading and Interpreting Architectural Drawings, Structural and MEP Drawings 3. Coordinate with contractors and workers and ensure high quality finishes of activities like blockwork, plastering, painting, tiling, stone flooring & cladding, waterproofing, and internal wall treatments, woodwork, metalwork, and misc. other finishing activities. 4. Manage the installation of electrical fixtures, sanitary fittings, and doors/windows. 5. Monitor project timelines and ensure that finishing works are completed within scheduled timeline. 6. Maintain safety and quality standards and comply with standard building regulations. Please apply: https://dtcgroup.zohorecruit.in/jobs/Careers/122725000004753059/Supervisor--Finishing?source=CareerSite Preferred candidate profile 1. Should have technical knowledge & skills regarding all finishing activities 2. Associated with residential high rise & annex buildings. 3. Comprehensive Knowledge of Finishing Activities Please apply: https://dtcgroup.zohorecruit.in/jobs/Careers/122725000004753059/Supervisor--Finishing?source=CareerSite
Posted 20 hours ago
3.0 - 6.0 years
6 - 10 Lacs
Jaipur
Work from Office
Zectagon Technologies is looking for UI/UX Design to join our dynamic team and embark on a rewarding career journeyA UX Designer is responsible for designing and improving the user experience of digital products and services. They conduct user research, create wireframes and prototypes, and evaluate the usability of products. The key responsibilities of a UX Designer are:1.Conducting user research to gather insights and inform design decisions2.Creating wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts3.Designing intuitive and user-centered interfaces that meet business and user requirements4.Evaluating the usability of products and making improvements to enhance the user experience5.Collaborating with cross-functional teams, including product managers, developers, and stakeholders6.Staying up-to-date with the latest design trends, technologies, and methodologies7.Participating in design reviews and incorporating feedback to refine designs8.Developing and maintaining design systems and style guidesThe ideal candidate should have:1.Strong experience in user-centered design, including conducting user research and prototyping2.Proficiency in design tools such as Sketch, Adobe Creative Suite, Figma, etc.3.Excellent visual design skills, with a strong portfolio demonstrating UX design work4.Good understanding of interaction design and information architecture5.Strong problem-solving and critical thinking skills6.Excellent communication and collaboration skills
Posted 2 days ago
1.0 - 6.0 years
4 - 5 Lacs
Mohali
Work from Office
Job Description: Job Requirements: Apply Now Use the Provided Altius Communication Scripts to communicate effectively with patients. Track the number of appointments booked. Assist with confirming appointments for Hispanic patients. Inform patients about Stabili-teeth Dental treatment (Complete training will be provided). Call patients from the provided list. Support offices that do not have a Spanish-speaking team member. Must be fully bilingual in Spanish (100%) and English. Call Center or Sales experience is required. Dental experience is a plus. Location : Mohali (In-person) Job Types : Full-time, Permanent Pay : ?40,000.00 - ?45,000.00 per month Benefits : Food provided, Provident Fund Schedule : Fixed shift, Monday to Friday, Night shift Supplemental Pay : Yearly bonus Education : Bachelor?s preferred, C-level certification in Spanish Experience : 1 year in Technical support, tele sales, or relevant work Language : Spanish and English (Required)
Posted 2 days ago
10.0 - 20.0 years
5 - 9 Lacs
Ahmedabad
Work from Office
Site execution and labour arrangements
Posted 3 days ago
1.0 - 4.0 years
2 - 6 Lacs
Ambur
Work from Office
TATA INTERNATIONAL LIMITED is looking for Junior Executive - Finishing to join our dynamic team and embark on a rewarding career journeyThey work under the guidance of senior executives and managers to support the organizations goals and objectives. Must have excellent written and verbal communication skillsMust be able to analyze complex problems and develop effective solutions.Managing internal and external communication, including preparing reports, presentations, and other materials.
Posted 3 days ago
5.0 - 10.0 years
3 - 4 Lacs
Greater Noida
Hybrid
A Civil Foreman oversees construction projects, managing workers, ensuring work is completed safely and efficiently according to plans, and coordinating resources. They are responsible for tasks like scheduling, inspecting work, resolving issues.
Posted 4 days ago
1.0 - 3.0 years
1 - 5 Lacs
Gandhinagar
Work from Office
You will you will be responsible for helping with painting and decorating at Sanderson- This includes the hotel bedrooms, public areas as well as the back of house- To carry out Painting and Decorating duties as required- To supervise the issue of tools relating to the Painting department and their safe return- To ensure that the Painting section within the workshop is at all times maintained in clean and tidy condition- Finishing the various surfaces using appropriate tools, paints and finishes- Preparation including filling, skimming and plastering- Deal with guest enquiries and requirements in an efficient manner- Handle any guest complaints promptly and with follow up, referring to others when necessary- A bit about you : Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self- Be a team player - We always have each other s backs and work together to offer the best possible guest experience- Whatever challenge we face - we re in it together- Loves to have fun at work - Working hard is a given but remembering to make it fun is key- Make it fun for you, your team, and our guests- We make memories for our guests and each other- Makes Positive impacts - We do more to make a positive impact from small things to brighten someone s day to giving back and supporting causes close to our hearts- Be Humble & Kind - We re grounded and approach things with an open mind and show kindness both with guests and each other- The best idea wins, no matter where it comes from- Loves to think big & believe - We re dreamers and entrepreneurial big, bold thinkers constantly imagining what is possible- We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time- The biggest risk is not taking any risks- To be successful in this role we ask that you have : Must have prior experience of working in 4/5 star hotel maintenance or equivalent. Experience as a painter Possess a gracious friendly and fun demeanour. Good interpersonal and communication skills. Ability to multi.task, effectively prioritise and execute tasks in a high pressure environment. Keen eye for detail.
Posted 6 days ago
3.0 - 8.0 years
4 - 5 Lacs
Mumbai, Thane
Work from Office
Lodha Group is looking for CM - Supervisor Civil to join our dynamic team and embark on a rewarding career journeyGood Communication, Supervision, Team Leading Experience supervising/coaching staff.Strong analytical skills.Assertive, Self Confident and Team playerPositive AttitudeTakes pride in their workAbility to work Independentlyleadership skills for getting work done, persuasiveWell Groomed
Posted 6 days ago
1.0 - 5.0 years
3 - 8 Lacs
Chennai
Work from Office
Responsibilities & Key Deliverables CAD proposal generation using CATIA. Generation of vehicle architecture layout using CAVA Understanding of improtant vehicle level homologation requirements and making proposals to meet them Understanding Occupant related hardpoints and parameters (SAE J1100 Terminologies) Work with sections to generate occupant targets generating vehicle level target zones for exterior and interior generating ocuupant posture and target zones Assessment of CAS surface against target setting generation of LOPs and DVP reports generating ideas and innovations in the domain of upperbody to improve customer value proposistion working and understanding target setting for Visibility, Package and Usability FI requirements Experience 1-5 years Industry Preferred Automotive Qualifications B.E / B.Tech Mechanical or Automobile General Requirements
Posted 6 days ago
4.0 - 6.0 years
5 - 9 Lacs
Bengaluru
Work from Office
About The Role Skills: OSS inventory / Cramer/ Granite, Network planning and configuration Java, Oracle PLSQL Developers with knowledge of 4G/ 5G networks. - Grade Specific GradeB2 Experince4 to 6 Years Loc BLR- Preferred HYD/GGN/CHN - optional
Posted 6 days ago
3.0 - 8.0 years
5 - 10 Lacs
Kolkata
Work from Office
1.JOB PURPOSE Responsible for data analysis, monitoring monthly performance and quality of work for their team along with achieving company profitability in terms of charge collection and digital payments PRINCIPAL ACCOUNTABILITIES Manage a team of 50-70 call center officers, prepare monthly team schedules and track teamperformancePreparation of allocation files, target setting, productivity calculation, priority wise case segregationfor Call center Officers Set monthly collection goals for each team member and ensure target achievement (97-98%) Maintain the quality of work for the team as per company policy and proceduresMake strategic and operational planning decisions to achieve team performance effectively in termsof charge collection Generate detailed projections by preparing MIS for daily team achievement Monitor each unit performance to ensure alignment with month end performance SKILLS AND KNOWLEDGEEducational QualificationsGraduate / MBA Functional Skills Analytical, team management, communication, leadership skillsRelevant and total years of ExperienceMin 3 years in collection call center or collection; overall 6 years experience
Posted 1 week ago
2.0 - 5.0 years
1 - 5 Lacs
Gurugram
Work from Office
Key Responsibilities: Assist the Center Manager in planning, organizing, and supervising daily center operations. Manage and motivate center staff to ensure high performance and adherence to company policies. Monitor service quality and customer satisfaction; address and resolve customer complaints effectively. Ensure compliance with health, safety, and security regulations. Coordinate with other departments to optimize resource utilization and service delivery. Support inventory and asset management within the center. Prepare and maintain reports related to center performance, attendance, and operational metrics. Participate in recruiting, training, and development of center employees. Assist in implementing strategies to improve operational efficiency and customer experience. Handle escalations and provide on-site leadership in the absence of the Center Manager.
Posted 1 week ago
0.0 - 3.0 years
2 - 6 Lacs
Chandigarh
Work from Office
As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity. eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
Posted 1 week ago
4.0 - 9.0 years
3 - 8 Lacs
Karnataka, Kerala
Work from Office
DCE/B.E/B.TECH CIVIL with 3-10 years experience in High raised Residential, Commercial, Industrial Buildings & who can join immediately. Determine & review the necessary equipment, materials, and manpower needed and forecasts duration to completion for construction works and resource requirements. To obtain work permits and ensure work is executed as per work method statements. Comply with legal requirements and adhere to Company Safety Standards. Ensures all changes to specifications, work scope and drawings are documented. Responsible for implementation of the scope of work, project specifications and in accordance with the approved Project Schedule. Manage and oversee the day-to-day construction management of the project. Checking activities like formwork, reinforcement, pre-stressing, post-tensioning and get it checked and approved by client representative. Optimum utilisation of machineries, formwork material and manpower and monitor productivity. Monitor labour productivity and investigate reasons for less than satisfactory performance. Provide recommendations and institute measures for improvement by modification to operating procedures/work instructions Monitor and ensuring that material wastages are within norms. Obtain the appropriate permits and licenses from authorities for project sites. Keep all stakeholders aware of the progress on projects and prepare progress reports regularly. Job Location : Karnataka,Kerala Interested candidates may send their resume to ban.hrd@shapoorji.com
Posted 1 week ago
3.0 - 7.0 years
3 - 5 Lacs
Bharuch
Work from Office
KP Group is looking for Sr. Foreman to join our dynamic team and embark on a rewarding career journey Supervise and manage construction projects and teams. Ensure compliance with safety standards and regulations. Monitor and report on project progress and performance. Collaborate with cross-functional teams on project requirements. Provide training and support to team members. Maintain accurate records of project activities and documentation.
Posted 1 week ago
6.0 - 10.0 years
4 - 7 Lacs
Pune
Hybrid
Manage everyday construction activities from excavation to finishing. Verify and implement all drawings. Quality control, Manage and coordinate with contractors, vendors. Verify & approve levels, reinforcement, shuttering, concrete, brickwork, etc.
Posted 1 week ago
2.0 - 7.0 years
5 - 10 Lacs
Hyderabad
Work from Office
The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of CC Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word come and be a part of our team.Qualification Experience:Minimum 2 year(s) of experience is required Educational Qualification:Engineering Degree or MBA from a tier 1 institute
Posted 1 week ago
2.0 - 7.0 years
5 - 10 Lacs
Gurugram
Work from Office
The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst _Entity (S&C GN) Management Level :Level 11-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of CC Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word come and be a part of our team.Qualification Experience:Minimum 2 year(s) of experience is required Educational Qualification:Engineering Degree or MBA from a tier 1 institute
Posted 1 week ago
2.0 - 7.0 years
8 - 12 Lacs
Bengaluru
Work from Office
The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 9-Consultant_Entity (S&C GN) Management Level :Level 9-Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word come and be a part of our team. Qualification Experience:4-8years Educational Qualification:Engineering Degree or MBA from a tier 1 institute
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
delhi
On-site
You will be responsible for managing shuttering, formwork, concreting, reinforcement, brickwork, and bar bending schedules on the site. You will execute site plans under the supervision of senior team members. Immediate joining is preferred. This is a full-time position with benefits including commuter assistance. The work schedule is in day shifts, and the work location is on-site.,
Posted 1 week ago
4.0 - 5.0 years
2 - 6 Lacs
Chennai
Work from Office
Job Title:ARM, Cramer. Java/J2EE, GraniteExperience4-5 YearsLocation:Remote : ARM, Cramer. Java/J2EE, Granite
Posted 1 week ago
8.0 - 13.0 years
4 - 9 Lacs
Rajnandgaon
Work from Office
We Are Hiring for Quality Engineer (Finishing) for Rajnandgaon Chhattisgarh Location. Roles and Responsibilities Conduct quality checks on high rise building finishing works such as plastering, flooring, false ceilings, concreting, Granite, waterproofing, painting, marble, and residential projects. Quality Assurance and Quality Control (QA/QC) for project finishing activities, including the preparation of checklists in accordance with the Inspection and Test Plan (ITP) and approved method statements. Ensure compliance with project specifications and industry standards for quality control. Identify defects or deviations from plans and implement corrective actions to maintain quality standards. Collaborate with construction teams to resolve issues related to material selection, installation methods, and workmanship. Develop and maintain documentation of inspection results, test reports, and certifications. Desired Candidate Profile 8-13 years of experience in the field of civil engineering or a related discipline. Diploma or B.Tech/B.E. degree in Civil Engineering. Strong understanding of building codes and regulations governing high-rise buildings' finishing works. Proficiency in using hand tools and equipment commonly used in construction sites. Perks & Benefits Lodging Boarding Provident Fund Bonus Health Insurance, Accidental Insurance Project Type- Residential and Industrial Immediate Joiners are Preferable.
Posted 1 week ago
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