Center Head

Company Description Niva Bupa Health Insurance Company Limited, headquartered in Gurugram, Haryana, India, is a leading Indian health insurance company established in 2008 as a joint venture between Max Group and Bupa. Niva Bupa offers a range of health insurance plans, including critical illness, personal accident, and individual/family health insurance plans, with cashless facilities at 7600+ network hospitals and complimentary health check-ups. Role Description - Oversee the daily operations of the center, including customer service, sales, and administrative functions. - Lead, manage, and mentor a team of employees, ensuring their performance, development, and motivation. - Develop and implement strategies to achieve business growth targets, including identifying new business opportunities and expanding market share. - Build and maintain strong relationships with customers, ensuring high levels of customer satisfaction and loyalty. - Drive sales growth by effectively managing and motivating the team to achieve sales targets. - Ensure compliance with all relevant regulations and company policies. - Monitor and manage center-level budgets and expenses. - Conduct regular training sessions to enhance the skills and knowledge of the team on products, processes, and customer service. - Analyze key performance indicators (KPIs) to track progress, identify areas for improvement, and make data-driven decisions. - Ensure high-quality customer service is delivered at all times, addressing customer inquiries and resolving issues promptly and effectively. Qualifications Leadership, Team Management, and Communication skills Experience in the health insurance or healthcare industry Strategic Planning and Business Development skills Customer Relationship Management skills Bachelor's degree in Business Administration, Healthcare Management, or related field Knowledge of health insurance policies and regulations Intrested Candidates mail/call at : 8893004377 Mail id : Hirandas.p@nivabupa.com Show more Show less