CD&E-Hashicorp support engineer -Senior Associate-Bangalore

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
  

Responsibilities:

• Troubleshoot and resolve complex technical problems related to Hashicorp reported by our customers.
• Lead the incident call with diverse stakeholders
• Apply and test fixes in Non-Prod, and Production environment
• Document problem solutions in knowledge base.
• Meticulously document case progress and technical details throughout the support case lifecycle.
• Provide 24x7 on-call support via rotational schedule.
• Participate in recurring support review meetings, present challenges
  

• Ensuring Incident is resolved within defined SLA’s,
• Provide input to assist with continual improvement
• Responsible to plan all new activities and deliver the same as per timelines
• Auditing Accounts and work on various reports, users’ server login issues and user permission issues as per requirements
  

Requirement:

• 4+ years’ Hands-on experience in Hashicorp
• Good to have Hashicorp Certification
• Experience in working with Hashicorp solutions with different tools like SIEM, 2FA
• Hands on experience in applying patches and fixes
• Hands-on experience in conducting Hashicorp DR Drill & setup
• Well versed in resolving Hashicorp issues related to unavailability and replication.
• Hands-on experience in supporting platforms with Hash icorp, such as Windows servers, UNIX servers, Databases
• Hands on experience in implementing Hashicorp policies
  

• Willing to work in US day shift (9AM EST - 5PM EST) / India night Shift (7 PM IST to 3 AM IST) and weekend support / on call support