Home
Jobs

CCaaS Implementation Consultant

2 years

0 Lacs

Posted:4 weeks ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Contractual

Job Description

Role: CCaaS Implementation Consultant Start Date: Immediate End Date: 12months+ extension possible Capacity: 5 days a week Role Type: Contract Language: English Job Description: The CCaaS Implementation Consultant ensures Client customers receive the best onboarding experience and value by effectively deploying Client software based on customer use-cases, industry and best practices. The consultant also acts as the dayto-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Technical Skills (candidate should have at least any 1 experience from below): 2+ Years of experience deploying Voice and Non-Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing. Should have knowledge in CTI or Voice recording products. Expérience on VOIP, Dialer, ACD, IVR, SBC. Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management. Experience with telecom, call centre integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have experience in Groovy and JavaScript. Show more Show less

Mock Interview

Practice Video Interview with JobPe AI

Start Hr Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Javascript Skills

Practice Javascript coding challenges to boost your skills

Start Practicing Javascript Now
RED Global
RED Global

IT Services and IT Consulting

San Francisco

2-10 Employees

42 Jobs

    Key People

  • John Doe

    CEO
  • Jane Smith

    CTO

RecommendedJobs for You