Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
2.0 - 7.0 years
4 - 9 Lacs
Gurugram
Work from Office
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? This role sits within the International Financial Crimes Governance & Program Enablement - APAC team, reporting through to the Director, International Financial Crime Governance & Program Enablement APAC. The team is part of Global Financial Crimes Compliance (GFCC) and provides financial crime program subject matter expertise and guidance to all APAC region market compliance teams, line of business compliance and business colleagues responsible for development/implementation of new products/processes/systems. The team is responsible for overseeing the market level financial crime programs and ensuring implementation of systems, controls and procedures that are compliant with Enterprise standards, Legal Entity policy, and specific local market requirements. They are also responsible for maintaining a formal governance framework which continuously monitors the health of each market program and ensures consistency and alignment with enterprise expectations. This role includes, but is not limited to the following responsibilities: Oversight and governance support of all financial crime { anti-money laundering/countering financing of terrorism (AML/CFT); anti-corruption (AC) and sanctions} related matters across the APAC region for all American Express products, services and business lines. Ensuring that financial crime compliance risks are adequately identified, assessed, monitored, and controlled in accordance with the Enterprise Minimum Standards and documented GFCC Framework. Support the identification of new multi-market impacting regulation or industry trends, assess the impact this will have on AXP processes, and partner with the market compliance teams to set clear expectations on process owners across the 1st and 2nd lines of defence. Identify MIS needs for market teams, and utilize to assess market level program performance, with escalations of issues and themes to leaders to assess inclusion to local Boards and senior leaders. Support the coordination of all APAC AML legal entity audits and support other relevant internal and external audits and regulatory exams/ad hoc requests in collaboration with team management. Monitor and track resolution of issues, gaps and remediation actions arising from internal and external audits, self-assessment processes and incidents in collaboration with team management. Support the management of consistent requirements for procedures across the markets and support local market MLRO s in developing their local procedures, and support initiatives to harmonize the delivery of the Financial Crimes Program across the region, where possible. Undertake ongoing assessments of financial crime controls within the APAC region by market and/or business and escalating matters of significance to management. Providing advice and guidance to markets and business colleagues responsible for developing and implementing market and/or business specific financial crime policies, programs and procedures. Deliver testing and other oversight activities, on behalf of the market teams, to give confidence in the effectiveness of the GFCC program at the market level. Helping to prioritise competing regional and market and/or business needs to ensure that an effective financial crime program is operational for all markets and businesses. Monitoring financial crime regulatory change and assist in implementing such changes within the relevant market and /or business in an effective and timely manner. Provide input into the enhancement of appropriate reporting for all elements of the financial crime program and provide reports and regular updates to senior management on the operation and effectiveness of systems and controls. Supporting and strengthening the efforts of American Express to assist in the global fight against all aspects of financial crime. Required Skills At least 3 years experience or more of demonstrated financial crime compliance experience. A high level of knowledge and understanding of financial crime and related regulatory. requirements throughout the APAC region. Experience in identifying money laundering risks, in particular for credit cards and merchant services amongst others, and developing and implementing financial crime programs and controls to manage identified risks. Excellent communication skills and the ability to develop and maintain relationships. Strong judgement. Self-motivated, energetic team player with proven ability to work effectively across jurisdictions and with all levels of management. Ability to manage multiple tasks, take on additional responsibilities, and prioritize work in a deadline-intensive environment. Aptitude for analysis, investigation & problem solving. Experience of working in a complex matrix organization structure is an advantage.
Posted 1 week ago
3.0 - 8.0 years
5 - 10 Lacs
Gurugram
Work from Office
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Third-party Lifecycle Management is responsible for supporting AEMP10 through the initiation of Risk Assessments and various related activities to ensure American Express is managing third-party vendors from a risk perspective. This position will play a key role within the TLM operations team which resides within American Express Global Supply Management group. The position will report into one of the Managers in the Third Party Management Center of Excellence. This position will be responsible for the day to day operations of initiating and completing risk assessments and supporting the BU s through ongoing management of the vendors. The ideal candidate for this role has a background in third party risk management and/or audit experience. They are dynamic, with the ability to manage a fluctuating workload with competing deadlines. The candidate is highly inquisitive with a healthy dose of cautiousness. S/he has a broad-based perspective and thrives on building a network of internal and external alliances. S/he has highly developed communication skills, excellent time management and an acute attention to detail. Job Scope/Responsibilities include: Partner with the BU to complete risk assessments (through hosting calls, communicating over email, etc) and ongoing oversight activities. Maintain and review data related to the vendor portfolios for multiple business units. Partner with the GSM Category Managers to ensure proper understanding and submission for processing. Review control evidence to ensure meets the standards of the program, such as document and policy reviews. Maintain high quality output by adhering to standards and make decisions by strictly following guidance material. Minimum Qualifications 3+ years of experience in the financial services industry focus on Operations, customer service and/or risk governance Customer service focused and results-oriented person. Proven strong attention to detail with high quality output. Curious mindset with the intent to drive results. Prior experience delivering risk assessments; including audit background, compliance, Third Party Risk/Oversight, or other risk control functions. Excellent written and verbal communication skills required. Past Experience : Significant experience in the financial services industry focus on Operations; including leading people and working with complex and dynamic functions and solutions, strong thought leadership Prior experience in establishing and leading a risk management team or Center of Excellence function preferred Customer service focused and results-oriented leader Possess ability to lead through a highly matrixed organization Requires ability to influence without direct authority and possess proven collaboration skills Prior experience delivering risk assessments; including audit background, compliance, Third Party Risk/Oversight, or other risk control functions Excellent written and verbal communication skills, able to effectively communicate at all levels within the organization
Posted 1 week ago
0.0 - 2.0 years
2 - 4 Lacs
Gurugram
Work from Office
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Functional Description : Model Risk Management Group (MRMG) within Global Risk and Compliance Group, is responsible for the independent risk management of all American Express (AXP) models. Roles & Responsibilities : The successful candidate will be responsible to manage and controls model risk, specifically associated to the regulatory models like CCAR, CECL, IFRS9, Economic Capital and Membership Reward. This role will elevate model excellence, strengthen long term shareholder value, and adapt to the changing landscape of both model development innovation, external environment and heightened regulatory expectations. The specific responsibilities include: Conduct independent oversight of enterprise-wide models with a focus on a variety of statistical and mathematical models developed and used in Finance, Treasury and Risk - Economic Capital models, IFRS9, CECL, and CCAR Stress Test models, Conduct gap assessments and establish robust framework to strengthen model risk controls and meet heightened regulatory standards Conduct research to explore opportunities to elevate model excellence and drive business impact Communicating results to partners, senior leadership and various model committees Critical Factors to Success: 1.Business Outcomes: Effectively challenge the conceptual soundness, theory and approach, purpose/usages of predictive models Maximize business returns by institutionalizing efficient and accurate models. Innovate modeling techniques and variable creation Ensure modeling accuracy and enhance modeling efficiency in existing processes 2. Leadership Outcomes: Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to the existing models Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a digital mindset and deliver the world s best customer experiences every day Minimum Qualifications: 0-2 years experience in analytics or big data workstreams Master s degree in economics, Statistics or Related Fields from Top Tier Institute Functional Skills/Capabilities: Hands-on model development or validation experience. Strong Analytical and Relationship and project management skills for driving validation initiatives. Experience in applying advanced statistical and/or quantitative techniques to solve business problems is preferred. Good Verbal, Written, Interpersonal skills and ability to work effectively in a team environment. Willingness to Collaborate with Cross-Functional teams to drive validation and Project Execution. Effectively communicating complex Analytical results to Business Partners and Senior Management. Flexibility and Adaptability to Work Within tight deadlines and changing priorities. Technical Skills/Capabilities: Experience with at least one of the data manipulation tools such as Python, Py Spark etc. is a must have. Data Science/Traditional Modeling, Machine Learning/ Artificial Intelligence, Expertise in Coding, Supervised and Unsupervised Techniques - active learning, transfer learning, neural models, decision trees, reinforcement learning, graphical models, Gaussian processes, Bayesian models, map reduce techniques, Random Forest, Gradient Boosting, Deep Learning, Text Mining Algorithms Behavioral Skills/Capabilities: Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Posted 1 week ago
3.0 - 9.0 years
5 - 11 Lacs
Gurugram
Work from Office
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role ? Managing and processing New Consumer Client and Card Member applications for ANZ market. Servicing Clients through Emails or Outbound/Inbound Calls Ensure established compliance measures are met when completing set up and maintenance of accounts. Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements. Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received. Manage the end to end journey of a consumer setup and Card Member. Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment. Document necessary account information and offer solutions that benefit the customer and our business. Maintain acceptable performance standards, including effectiveness, efficiency, and quality Preferred Qualifications: Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision. Proven negotiation/problem solving skills with internal and external clients. Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy. Must possess strong planning and organizational skills. Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management. Must be flexible to work any shift during core hours of operations Monday through Friday from 1:30 AM 3:30 PM, and in a 24hr environment, weekends (depending on business needs). Additional Requirements: Flexibility to work anytime in ANZ hours, including weekends Hybrid Environment- on site expectation 3 days/week Workplace Flexibility: Full time. Shift flexibility requirements. American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
Posted 1 week ago
4.0 - 5.0 years
6 - 7 Lacs
Gurugram
Work from Office
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Model Risk Management Group (MRMG) within Global Risk and Compliance Group, is responsible for the independent risk management of all American Express (AXP) models. Purpose of the Role: The successful candidate will be responsible to manage and controls model risk, specifically associated to the next generation Artificial Intelligence or Machine Learning based models. This role will elevate model excellence, strengthen long term shareholder value, and adapt to the changing landscape of both model development innovation, external environment and heightened regulatory expectations. The specific responsibilities include: Conduct independent oversight of enterprise-wide models with a focus on Artificial Intelligence and Machine Learning based models for credit, fraud, or other business/ risk types. Conduct gap assessments and establish robust framework to strengthen model risk controls and meet heightened regulatory standards - Conduct research to explore opportunities to elevate model excellence and drive business impact - Seek and incorporate external perspective in day-to-day work and projects - Communicating results to partners, senior leadership and various model committees Critical Factors to Success: 1. Business Outcomes : Effectively challenge the conceptual soundness, theory and approach, purpose/usages of predictive models Maximize business returns by institutionalizing efficient and accurate models. Innovate modeling techniques and variable creation Ensure modeling accuracy and enhance modeling efficiency in existing processes using Machine Learning 2. Leadership Outcomes : Put enterprise thinking first, connect the roles agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a digital mindset and deliver the world s best customer experiences every day Past Experience : 4-5 years experience in credit and fraud analytics, machine learning or both Academic Background : B.tech / B.Eng, MBA, Master s Degree in Economics, Statistics or Related Fields From Top Tier Institute Functional Skills/Capabilities : - Hands-on model development or validation experience. - Strong Analytical and Relationship and project management skills for driving validation initiatives. - Experience in applying advanced statistical and/or quantitative techniques to solve business problems is preferred. - Good Verbal, Written, Interpersonal skills and ability to work effectively in a team environment. - Willingness to Collaborate with Cross-Functional teams to drive validation and Project Execution. - Effectively communicating complex Analytical results to Business Partners and Senior Management. - Flexibility and Adaptability to Work Within tight deadlines and changing priorities. Technical Skills/Capabilities : - Experience with at-least one of the data manipulation tools such as Python, SQL and PySpark is a must have. - Data Science/ Machine Learning/ Artificial Intelligence, Expertise in Coding, Supervised and Unsupervised Techniques - active learning, transfer learning, neural models, decision trees, reinforcement learning, graphical models, Gaussian - processes, Bayesian models, map reduce techniques, Random Forest, Gradient Boosting, Deep Learning, Text Mining, Algorithms. Behavioral Skills/Capabilities: Enterprise Leadership Behaviors : - Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective - Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential - Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage:
Posted 1 week ago
4.0 - 8.0 years
6 - 10 Lacs
Gurugram
Work from Office
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the team: Payment Strategy and Operations remit includes Supplier Payments, Partner Payments (Co-brand, Client Incentives, TLS, etc.), First-Line Payment Risk Governance, Spend Analytics, Customer Helpdesk, Purpose of the Role: This is an integral role in the First Line Risk Governance team within Global Supply Management- Payment Strategy & Operations. Responsibilities : This role is part of the risk team within GSM payment operations. Incumbent will be responsible to drive the risk management agenda with focus on Business continuity management (BCP): Responsible for BCP and BIA Annual Refresh for all BCPs in scope through detailed review of the Plan and linked BIA and ensure key details are updated ie. head count, Calling Tree, Application, Manual Workaround Strategy for application/3rd party RTO. Coordinate with the central BCM team for all requirements related to BCP compliance. Record management: Accountable for retention and destruction of records in compliance to the Record Risk Management policy. Establishing, maintaining and testing controls to comply with requirements for management of Official Records and Non-Records. Coordinate with the Policy owner as per requirement. Sanctions program : The candidate should have sound working knowledge of Bank Secrecy Act, USA Patriot Act, Office of Foreign Assets & other local market regulations applicable to Payment Operations. Support the annual review of related procedures and enhancements to the screening program through analysis of existing processes, industry standards, and regulatory requirements and guidance. Lead discussions with various cross functional teams & stakeholders like Global Sanction, LOBCOs, Global Anti-Corruption, Tech Capabilities & Product Owner, Risk & Audit, Internal/External Auditors and AXP Business Users to ensure smooth operations across the GSM process and minimize risk System access management: Responsible for access management and related controls for applications owned by the GSM payment Operations ensuring appropriate Segregation of Duties is maintained. Experience and Academic Background: 8+ years experience in Risk Management and/or Business Continuity / Record management Strong understanding of American Express products, services, and organizational structure Proven success at executing Risk Frameworks Ability to see the big picture with attention given to critical details and identify gaps. Demonstrated ability to successfully manage multiple priorities under pressure. Strong business acumen and demonstrated thought leadership Proven ability to adjust quickly to shifting priorities and provide clarity in ambiguous situations. Bachelor s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA) or certifications are advantageous Leadership Skills: Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization. Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged. Ability to communicate key risks to colleagues, business partners, and senior leaders.
Posted 1 week ago
4.0 - 9.0 years
6 - 11 Lacs
Gurugram
Work from Office
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Position provides a unique opportunity for an individual looking to build his/her knowledge in core business at American Express (AXP): International Consumer Services. This exciting role will be part of the team managing the Sales Incentive process for International Consumer business for American Express. Specifically, the position will be responsible for the ICS & Insurance Sales Incentives where the incumbent would be performing incentive calculations to produce quarterly / monthly compensation reports and ensure timely and accurate incentive payouts. This position requires extensive interaction with Business, HR, Data Strategy & Insights and Technology. The person needs to have a sound business acumen, analytical skills and interpersonal skills. Person should be able to lead and support the various initiatives which would involve working with multiple business partners. Person should be highly detail-oriented and adept at problem solving. S/he must possess excellent collaboration skills. Responsibilities Ensure timely and accurate monthly/quarterly incentive calculation for sales and account development employees Run incentive calculation model, perform high quality due diligence on the payments for the given portfolio/s Ensure strict adherence of control and compliance and related policies Facilitate business requirements gathering and application testing initiatives by driving alignment with key business stakeholders Support performing annual updates of all compensation business rules and drive process efficiency through automation Ensure the proposed design meets business requirements, enterprise quality standards Work with quality assurance managers to coordinate system and user acceptance testing activity Critical Factors to Success (Outcome Driven): Business Outcomes: 100% accuracy and timeliness in delivering incentive payments to sales executives Keeping manual adjustments and exceptions during payouts to a minimum (less than 5%) Advancing payout time periods through continuous process improvements Generating incentive insights and dashboards through the use of data analytics for senior leadership Leadership Outcomes: Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a digital mindset and deliver the world s best customer experiences every day Qualifications: Should hold a Graduate Degree or equivalent educational qualification. Should have excellent Academic record and understanding of Data Analytics. Hands-on Knowledge of running ETL operations in Big Data Frameworks like Google Cloud, Hive etc. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
Posted 1 week ago
1.0 - 5.0 years
3 - 7 Lacs
Gurugram
Work from Office
At American Express, our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. With shared values and leadership behaviors, we ll continue to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. And we ll do it in an environment where everyone is respected and valued and can reach their potential. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Join Team Amex and lets lead the way together. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The objective of the US Consumer Services Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning. US Consumer Services is looking for a Sr. Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Senior Analyst, US Consumer Services Issues, Events & Remediation will : Collaborate on investigation and conduct root cause analysis to address repeated issue types Perform quality assurance on documentation of certain issue/ORE type, urgency, severity/impact (e.g., impact analysis) Support portions of the remediation process, these may include: tracking progress validating resolution efficacy and communicating status updates to stakeholders Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process Identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes Support portions of the End-to-End (E2E) BU issue resolution process Perform sample testing of specific issues to ensure resolution is complete and effective Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes Support sharing insights, better practices, themes, etc. across the enterprise Creating reports and tableau dashboards for leadership, stakeholders and wider control management team Preparation of data for committee escalations, preparation of data for internal CM and Business meetings Design of Tableau dashboard for the wider control management team Required Qualifications: 2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities project management, communication, and interpersonal skills Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Preferred Qualifications: Bachelors Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: Scoping, prioritizing, and support remediation of operational issues Experience investigating and conducting root cause analysis to address repeated operational ri sk issue types Facilitating quality assurance on documentation of operational risk issues and events Recommendation of remediation process for operational risk issues and events Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability Supporting the BU E2E issue resolution process ORMCM
Posted 1 week ago
15.0 - 16.0 years
50 - 80 Lacs
Bengaluru
Work from Office
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers lives and help set us apart in the industry. The Enterprise CRM Solutions team was created in 2024 as part of the company s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (eCRMs) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise. We are on a journey to create a best-in-class Product Organization. Our Product people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. We are looking for a Product Director for the Sales Domain team within eCRMs. The Product Director will be essential to how we unlock scaled value and impact for the enterprise by supporting Platform Governance. The Product Director will engage with key partners and users from lines of business to understand the broader needs, opportunities, and trends; utilizing this knowledge to ensure Customer Relationship Management (CRM) Product offerings are comprehensive and ground-breaking. The Product Manager will review and evolve the Governance Process, by creating procedures and processes to make value-based governance decisions to ensure we are solving the right user problems. The Product Director will work with Product Managers to collect and communicate the strategic roadmap across Product Teams that ties our key assets and offerings together to ensure we are crafting processes and solutions that will sustain the organization through the near and long term. The Product Director will provide concise and clear updates across partner groups on the progress of projects and key results and facilitate the handoff of approved requests to the appropriate Product Management team. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results. How will you make an impact in this role? Interacting with customers across the Blue Box, business stakeholders and end users, to identify needs, opportunities, and gaps, and solve problems. Be a loud voice for the user, working with product teams to identify and articulate feature enhancements critical to driving improvements in future iterations. Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., change requests submitted/rejected and user satisfaction. Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment. Working alongside Product colleagues to continually improve products post-launch, prioritizing bugs and feature requests based on customer satisfaction. Identifying opportunities and providing input on product vision, strategy, roadmap, and features for CRM platform, principally supporting sales capabilities. Defining and continually refining feature priority with business leaders. Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog; and Establishing the product s goals and reviewing success metrics to achieve success. Qualifications At least 8 years of demonstrated ability in product development and delivery with proven track record in defining winning product constructs and delivering a product roadmap. A balance of technical knowledge and business acumen with a proven track record in launching software or services in partnership with engineering teams, and/or working cross functionally with multiple stakeholders and product development teams. High degree of proficiency in OKR, Design Thinking, Event Storming, prototyping, iterative development, Scrum, and Agile product development. Deep knowledge of Customer Relationship Management specifically the Salesforce Ecosystem Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality. Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment. Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment. Ability to solve sophisticated problems and has a highly analytical approach. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
Posted 1 week ago
8.0 - 13.0 years
3 - 7 Lacs
Bengaluru
Work from Office
As a member of our group, you will gain deep exposure to Swiss Re s proprietary natural perils modelling platform and costing tools, while working on reinsurance solutions for a diverse global client base. This role offers a unique opportunity to contribute to impactful risk assessment and pricing strategies. Over time, depending on your interests and strengths, you'll have the chance to expand your role across various functions within Swiss Re, shaping a rewarding and multifaceted career path. About the Role: We are looking for a candidate with a strong academic record and industry experience in natural catastrophe (NatCat) modelling, for our Property Treaty Underwriting advisory group at Bangalore. This job offers you a chance to join the multifaceted, fast paced world of a highly specialized financial services organization. You get in-depth exposure to Swiss Re s proprietary natural perils model platform and costing tools and to natural catastrophe reinsurance business from Swiss Res global client base. Depending upon your inclination and skills, over time you will have the opportunity to widen your roles in Swiss Re in multiple areas. You are encouraged to provide quality Underwriting Advisory - primarily NatCat costing to underwriting desks globally, which will include but not limited to: Analysis of property exposure and investigation for data issues Modeling of property portfolios in Swiss Re internal and external risk assessment tools (eg Risk Link, MultiSnap, GRP) Advising underwriters in understanding model results, model differences and limitations Collaborating with underwriters in benchmarking model results and costing/pricing of reinsurance contracts Leading a small team of Nat Cat advisors Working towards the career development of the assigned team Continuously developing and applying best modeling and costing practices Collaborating with the underwriting community abroad and business partners on projects to generate valuable services for Swiss Re Working with underwriters during peak renewal season to model/cost treaty programs Using the findings from underwriting analyses to improve Nat cat models and tools Using insights gained from dealing with large data amounts for building new/sophisticated analytics and client services Analyses of existing insurance markets, solutions, development in insure-tech, competitors trends. Job requirements: University degree in the field of natural science or a quantitative field which is closely related to these subject areas - Statistics, Engineering, Sciences 8+ years experience in insurance/reinsurance industry, preferably with NatCat knowledge and hand-on experience of CAT models like RMS, AIR, EQCAT etc Understand in-depth insurance and reinsurance concepts Good programming (SQL, VBA, R, Power BI etc) skills An interest to actively build/improvise costing and pricing techniques for (re)insurance products Strong analytical and critical thinking skills - with a can-do and pragmatic demeanor Should have an intrinsic motivation and like to take ownership Ability to handle/lead multiple projects and deliver in a timely manner including management of collaboration with cross functional teams A track record of successful delivery of complex analysis results to internal or external clients Embrace collaboration and appreciate continuous communication and interaction in a global setting Interpersonal and communication skills, demonstrating a concise and eloquent standard of written and verbal communication
Posted 1 week ago
1.0 - 2.0 years
3 - 4 Lacs
Gurugram
Work from Office
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description: The AIM (Analytics, Investment & Marketing Enablement) team a part of GCS Marketing is the analytical engine that enables Global Commercial business portfolio of American Express. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for this organization. The team enables GCS Marketing business by providing actionable insights to drive business strategy and growth. This Analyst (Band 30) role would be based in Gurgaon (India) and would be focused on driving sentinel measurement Analytics spanning across channels and product offerings from Amex. Key Responsibilities include: Support and enable the business partners with campaign measurements, ROI analysis and actionable data driven insights for acquisition & engagement treatments in GCS Develop analytical solutions for GCS business teams by gathering requirements from stakeholders, performing data analysis, presenting results Accurate, timely and efficient delivery of monthly results reporting for marketing & sales leadership Keen on exploration and analysis of data from various data sources, translate the same to excellent visual case studies. Quick learner quick to understand the business and support pilot projects amidst ambiguity Collaborate with functional leaders, business partners and senior leaders to assess business needs, evaluate project feasibility, ensure data integrity, and provide actionable recommendations in times of constant change Build a solid relationship/partnership with Marketing Stakeholders, drive projects end to end with full accountability and growth mindset Minimum Qualifications: Degree in a quantitative field preferred e.g. B. Tech; BSc/MSc Statistics, Bachelors/master s in economics Knowledge of Hive, Python, PySpark, SQL encompassing data manipulation and statistical modeling/data-mining techniques Strong analytical aptitude and technical skills Project Management Excellent verbal, written, and interpersonal communications skills with an ability to formulate and communicate results & methodologies in a clear and compelling way A demonstrated ability to work in high-pressure situations with minimal errors An optimistic and growth mind-set with a tremendous will to win Should be able to function with minimum supervision with high sense of ownership Should be comfortable with flexible shift timings to support Global Partners Strong technical and problem-solving skills Strong communication and interpersonal skills Ability to analyze large amounts of data and create innovative solutions Ability to work effectively in a team environment Ability to learn quickly and work independently with complex, unstructured initiatives Ability to challenge the status quo and drive innovation Preferred Qualifications: 1-2 years of relevant experience with strong knowledge of skills like Python, SQL & Advanced Excel required; R also good to have. Good knowledge of statistical techniques like hypothesis testing, regression, KNN, t test, chi-square test Relevant experience in campaign measurement/marketing analytics is a plus Experience in marketing analytics and campaign measurement preferred; relevant industry experience preferred We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Posted 1 week ago
11.0 - 16.0 years
35 - 40 Lacs
Chennai
Work from Office
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? This role will be part of the Treasury Applications Platform team, we are currently modernizing our platform, migrating it to GCP. You will contribute towards making the platform more resilient and secure for future regulatory requirements and ensuring compliance and adherence to Federal Regulations. Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline 11+ years of software development experience Ability to effectively interpret technical and business objectives and challenges and articulate solutions Experience with managing large teams and balance multiple priorities. Willingness to learn new technologies and exploit them to their optimal potential Strong experience Finance, Controllership, Treasury Applications Strong background with Java, Pyspark, SQL, Concurrency/parallelism, oracle, big data Cloud experience with GCP would be a preference Conduct IT requirements gathering. Define problems and provide solution alternatives. Create detailed computer system design documentation. Implement deployment plan. Conduct knowledge transfer with the objective of providing high-quality IT consulting solutions Support consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design and deployment. Under supervision participate in unit-level and organizational initiatives with the objective of providing high-quality and value adding consulting solutions. Understand issues and diagnose root-cause of issues. Perform secondary research as instructed by supervisor to assist in strategy and business planning. Minimum Qualifications: Strong experience with Cloud architecture Deep understanding of SDLC, background with Java , PL/SQL , GitHub, CI/CD Preferred Qualifications: GCP experience would be preferred Experience with large data processing systems Treasury Domain experience We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Mumbai
Work from Office
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Role as a Portfolio Manager for a key Collection partner/Agency servicing US market Lead efforts to Strengthen the Collections network through strong Operations, Analytical and Strategic focus Drive Collections & Recoveries through in-depth understanding of key performance indicators & drivers, improving returns through best in class collection economics Supporting internal/ external collection units by providing thought leadership, regular oversight, leading improvement initiatives, and addressing other day to day requirements Collaborate with GBI, MIS, Strategy, GCO, Compliance & audit and other functions in improving efficiency while reducing operational risk Build and maintain a robust Compliance framework, ensure 24x7 audit readiness Build strategic internal, external partnerships and collaborate effectively to deliver on key organizational objectives & priorities Minimum Qualifications Bachelor s degree in business or related field or equivalent work experience 5+ years of strong Credit & Collections/ Partner management/ Operations experience Strong analytical skills and ability to work with complex data Excellent communication and relationship building skills Ability to lead, influence and contribute at various levels Ability to multitask and deliver in a fast-paced environment toggling between priorities Preferred Qualifications Experience in managing US Operations- preferably in the Credit/Collections space We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Posted 1 week ago
8.0 - 10.0 years
25 - 30 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: VB.NET. Experience: 8-10 Years.
Posted 1 week ago
1.0 - 2.0 years
0 Lacs
Nagercoil
Work from Office
About Quest Alliance: At Quest Alliance, we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st-century skills for learners and facilitators. We are a not-for-profit trust that focuses on research-led innovation and advocacy in the field of teaching and learning. We engage with educators, civil society, government institutions and corporate organizations to demonstrate and enable scalable and replicable solutions in school education and vocational training. At Quest you will get the opportunity to apply your skills and contribute to addressing issues around quality education and skills training. The organization gives you the space to learn and grow in a fun and engaging environment. We have an eclectic group of people working at Quest drawn from diverse disciplines including Education, Technology, Design, Youth Development and Business. Role Summary The Career Support Assistant will play a key role in enabling the smooth delivery of employability and placement-related interventions in government-run Women ITIs (WITIs) and NSTIs. This role supports trainers and institute leadership in driving career development activities, engaging with industries, and fostering student readiness for employment and self-employment opportunities. The position demands strong facilitation skills, familiarity with skilling ecosystems, and a gender-sensitive approach to supporting young women in vocational education. Key Responsibilities Develop a basic understanding of vocational training and employability trends in India. Stay informed about opportunities available to students post-ITI, including jobs, internships, and self-employment. Gain working knowledge of the Quest App and support its effective use among students and trainers. Understand and apply youth-friendly facilitation techniques and inclusive pedagogy. Identify gender-specific challenges faced by women in TVET and integrate relevant responses into daily support. Make regular visits to WITIs/NSTIs to support the delivery of Employability Skills and placement initiatives. Assist institute trainers in the setup and facilitation of Career Clubs and Placement Cells. Provide on-ground support in implementing career sessions, exposure visits, job drives, and market scans. Ensure trainers and students are oriented on using digital platforms like the Quest App and Bharat Skills portal. Help collect student data, success stories, and other documentation related to program impact. Participate in institute events, parent meetings, and community campaigns to promote career readiness. Coordinate with the Industry Engagement Manager and placement teams to support local employer outreach. Identify and maintain connections with nearby industries, MSMEs, and SHGs for job or exposure opportunities. Support trainers and placement cells in organizing industry engagement activities like guest lectures, job readiness sessions, and exposure visits. Facilitate basic communication between industry partners and institute staff to ensure alignment and follow-up. Requirements Required Attributes: Graduate in any discipline; a background in Social Work, Education, or Vocational Studies is a plus. Fresher / 1-2 years of relevant experience in youth facilitation, employability, or education-related roles preferred. Prior exposure to working with ITIs, NSTIs, or vocational training institutions is desirable. Strong communication, coordination, and documentation skills. Familiarity with digital tools, data collection, and report generation. Ability to travel locally and engage with multiple stakeholders. Passionate about youth empowerment and women s workforce participation. Self-motivated with strong interpersonal skills. Solution-oriented, collaborative, and open to feedback. Comfortable working in diverse, grassroots-level environments. Benefits Salary: The pay band for the position starts at Rs. 20,000/- per month (cost to company) (The salary offered will be commensurate with the experience and expertise of the candidate)
Posted 1 week ago
1.0 - 2.0 years
0 Lacs
Rajkot
Work from Office
About Quest Alliance: At Quest Alliance, we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st-century skills for learners and facilitators. We are a not-for-profit trust that focuses on research-led innovation and advocacy in the field of teaching and learning. We engage with educators, civil society, government institutions and corporate organizations to demonstrate and enable scalable and replicable solutions in school education and vocational training. At Quest you will get the opportunity to apply your skills and contribute to addressing issues around quality education and skills training. The organization gives you the space to learn and grow in a fun and engaging environment. We have an eclectic group of people working at Quest drawn from diverse disciplines including Education, Technology, Design, Youth Development and Business. Role Summary The Career Support Assistant will play a key role in enabling the smooth delivery of employability and placement-related interventions in government-run Women ITIs (WITIs) and NSTIs. This role supports trainers and institute leadership in driving career development activities, engaging with industries, and fostering student readiness for employment and self-employment opportunities. The position demands strong facilitation skills, familiarity with skilling ecosystems, and a gender-sensitive approach to supporting young women in vocational education. Key Responsibilities Develop a basic understanding of vocational training and employability trends in India. Stay informed about opportunities available to students post-ITI, including jobs, internships, and self-employment. Gain working knowledge of the Quest App and support its effective use among students and trainers. Understand and apply youth-friendly facilitation techniques and inclusive pedagogy. Identify gender-specific challenges faced by women in TVET and integrate relevant responses into daily support. Make regular visits to WITIs/NSTIs to support the delivery of Employability Skills and placement initiatives. Assist institute trainers in the setup and facilitation of Career Clubs and Placement Cells. Provide on-ground support in implementing career sessions, exposure visits, job drives, and market scans. Ensure trainers and students are oriented on using digital platforms like the Quest App and Bharat Skills portal. Help collect student data, success stories, and other documentation related to program impact. Participate in institute events, parent meetings, and community campaigns to promote career readiness. Coordinate with the Industry Engagement Manager and placement teams to support local employer outreach. Identify and maintain connections with nearby industries, MSMEs, and SHGs for job or exposure opportunities. Support trainers and placement cells in organizing industry engagement activities like guest lectures, job readiness sessions, and exposure visits. Facilitate basic communication between industry partners and institute staff to ensure alignment and follow-up. Requirements Required Attributes: Graduate in any discipline; a background in Social Work, Education, or Vocational Studies is a plus. Fresher / 1-2 years of relevant experience in youth facilitation, employability, or education-related roles preferred. Prior exposure to working with ITIs, NSTIs, or vocational training institutions is desirable. Strong communication, coordination, and documentation skills. Familiarity with digital tools, data collection, and report generation. Ability to travel locally and engage with multiple stakeholders. Passionate about youth empowerment and women s workforce participation. Self-motivated with strong interpersonal skills. Solution-oriented, collaborative, and open to feedback. Comfortable working in diverse, grassroots-level environments. Benefits Salary: The pay band for the position starts at Rs. 20,000/- per month (cost to company) (The salary offered will be commensurate with the experience and expertise of the candidate)
Posted 1 week ago
15.0 - 20.0 years
35 - 40 Lacs
Bengaluru
Work from Office
About this Role: As Director of Engineering in our Guest Line of Business in India, you will be a hands-on engineering leader that will help us shape the scale and growth of Toasts Guest teams in India. You will be responsible for delivering the technical roadmap and contribute to the product roadmap definition & execution for mission critical services. You will start with small teams that deliver impact and gain expertise in Guest Marketing domain areas, and you will grow the skills and size of your teams over time. You love finding creative ways to help your teams become more effective & efficient. You will connect your teams work to Toast s broader mission. You are a hands-on and entrepreneurial technical leader who is passionate about customer experience and will work closely with product & design counterparts to validate and deliver the customer job-to-be-done . On a given day, you might be reviewing solution designs, coordinating discussions between partner teams, collaborating on roadmaps with architectural and product stakeholders, and conducting 1:1s. This will be a heavily AI-focused role: you will be adept in using AI tools to not only make your own work more efficient but also increase the productivity of your team, as well as directing your teams on building AI-first products to serve our customers needs. Responsibilities: Drive delivery of business outcomes across multiple teams, including planning and execution. Build AI-first products with AI-enabled teams: drive adoption of AI tooling across your team as well as building AI-first products for customers. Collaborate closely with all product lines in Guest (Marketing and Digital Storefront, Consumer) across multiple geographies as well as the wider Toast organization in India, Ireland and USA. Keep product quality high with continuous delivery improvements, with responsibility for QA and AWS Infrastructure across the product Ensure end-to-end delivery of software, including team ownership of monitoring and production issue remediation, using technologies such as Splunk, Datadog, Sentry, Fire Hydrant and more. Incorporate advances in software technology (such as LLMs, DynamoDB, Pulsar, Kotlin, Camel, GraphQL, Big Data technologies, etc) into our solutions to ensure we make best use of industry best practices. Define & support career development plans for your team Mentor and coach both new and experienced Engineering Managers & Team Leads Grow teams to meet business needs Core Requirements: Highly product-minded and hands on engineering leader, willing to roll up sleeves and dive deep to learn and build new products and teams in a highly entrepreneurial environment. 15+ years of experience in Engineering leadership Experience in a start-up environment and entrepreneurial mindset will be a distinct advantage. Experience with hiring and developing empowered teams and managers. Deep familiarity with latest developments in AI both from engineering tooling perspective as well as product offerings to customers Experience working in a globally distributed company Experience in designing, building, and scaling B2B2C SaaS products with a focus on easy to use customer-centric experiences Experience with managing infrastructure operations and costs. Self starting leader with a bias towards action and the ability to balance between getting things done and making things perfect. A proven ability to influence decision-making at all levels within an organization A strong sense of empathy for customers and teammates A desire to build a diverse team that wins together and prioritizes customer success Nice to Haves: Experience with Agentic systems, Marketing and CRM software, and Loyalty platforms Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https: / / careers.toasttab.com / locations-toast . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact . ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Posted 1 week ago
0.0 - 3.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Step into a pivotal role where precision meets efficiency in our dynamic team as a Specialist in Order Management . You will be entrusted with managing the order process for select products, ensuring seamless fulfillment with attention to detail and adherence to turnaround times. Embrace the opportunity to liaise with internal teams, elevate your problem-solving skills, and contribute to maintaining high standards of quality and productivity. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this role is your platform to make a significant impact. Shift Timing - 12:00 PM - 09:00 PM Hybrid Work Model: Work from Office Twice a week About the Role Manage the order process for select products; this includes entering orders into specialist per-missioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy. Escalate all delays to internal groups including to the senior members of the team as appropriate. Accountable for meeting and maintaining defined standards for quality and productivity. Manage internal customer queries and communication in a professional and service-minded manner ensuring. Be a team player and ensure that internal and external customers requirements are met - attend team meetings. Responsible for online Maintenance, Lapsing of subscriptions and access related issues. Support billing team in validating online invoices and portals. Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times. Creating and modification of customer master data. Meet agreed volume, service and quality targets. About You Graduate/post-graduate in related field such as commerce or accounting. Good data interpretation skills. Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage. Customer focused. Ability to priorities and attention to detail. High aptitude for learning. Deadline oriented and ability to multi-task. Should possess excellent communication, written and verbal and be able to work as a team. Ability to work independently on multiple activities, showing an appropriate level of prioritization and escalation skills. Should be flexible working in Rotational shifts. #LI-OE1 What s in it For You? Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.
Posted 1 week ago
1.0 - 3.0 years
1 - 4 Lacs
Bengaluru
Work from Office
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. Role: List Building Executive Experience: 1-3 Years Location: Flexible to work in Global Shifts Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately. About MarketStar: In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth! Job Summary We are looking for a professional with proven knowledge & experience of list-building methodologies and techniques. Conducting & Collecting Information on Primary/ Secondary/ Web research to find out the contact details of relevant business executives. Contact profiling through various search engines, websites & database tools. Key Responsibilities Conduct thorough research to identify potential leads and compile accurate and comprehensive contact lists. Utilize various online resources, databases, and tools to gather relevant information on prospects. Identify and target key decision-makers within identified companies to expand the sales pipeline. Generate high-quality leads that align with the companys target market and ideal customer profile (ICP). Maintain and update the lead database, ensuring all information is accurate, current, and organized. Regularly clean and verify the integrity of the data to avoid duplications and outdated entries. Work closely with the sales and marketing teams to understand their requirements and provide lists that meet their criteria. Support sales campaigns by providing targeted lists and segmenting data as needed. Monitor the performance of the generated lists, tracking key metrics such as lead quality and conversion rates. Provide regular reports and insights on list-building activities and their impact on sales and marketing efforts. Stay updated on new tools and technologies that can enhance lead generation and data management efforts. Key Skills 1-3 years of experience in a lead generation, data management, or research-focused role. Proven track record of building and maintaining high-quality lead databases. Proficiency in using CRM systems such as Salesforce, HubSpot, or similar platforms. Familiarity with lead generation tools and software like LinkedIn Sales Navigator, ZoomInfo, Clearbit, etc. Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides). Ability to utilize various tools and databases for data collection. Strong attention to detail to ensure the accuracy and completeness of collected data. What s in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs. If Youre up for this position, hit the Apply Now Button!
Posted 1 week ago
7.0 - 10.0 years
3 - 12 Lacs
Chennai
Work from Office
Position Summary... What youll do... Job Description As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference. About Team: We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders across the board by providing world-class services such as Source to Contract, Procure to Pay for Goods Not for Resale, Business Intelligence ; Robotic Process Automation, Networking, and Pre ; Post Payment Audits. The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. What youll do: Conduct team meetings and 1:1s with associates. Monitor team metrics and assist Team Leadership with coaching as necessary to optimize team metrics. Understanding of metrics and ability to speak to spikes in volume and other outlier issues. Encourage support and engagement throughout the team. Partnership with peers to build/maintain business goals. Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training. Proficiency in Microsoft Office Suite Preferred - minimum 2- year supervisory experience. Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. What youll bring: 7-10 years of relevant customer service experience At least 3 years of working experience as a team leader in a BPO or Call Center company. Leading a team with responsibility for all daily activities impacting the customer experience Utilizing live, legacy reports, tooling, and systems to understand what is happening at any point in time. Coaching team members at all levels; development of poor performers whilst also inspiring top performers. Providing guidance by show me rather than tell me to reduce future escalations and get team members self-sufficient. Identifying customer improvement opportunities and turning these into impactful actions Leading the team for success in all metrics by monitoring the customer experience using relevant dashboard, reporting and contact center tools. Manage teams daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. . Benefits: Benefits . Belonging . . Minimum Qualifications... 1 year s experience in retail, contact center operations, or a related area. Preferred Qualifications... 1 years supervisory experience. Primary Location... 3Rd Floor, B, Block, Tecci Park, 173, Old Mahabalipuram Road, Sholinganallur , India
Posted 1 week ago
8.0 - 12.0 years
20 - 25 Lacs
Mumbai
Work from Office
Area Sales Manager - South Karnataka Job Description You re not the person who will settle for just any role. Neither are we. Because we re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you ll help us deliver better care for billions of people around the world. It starts with YOU. In this role, you will: Key Accountabilities 1. Commercial Skills: Good commercial sense in business applications Sales Strategy 60% To expand Distributor and Retail coverage to enhance business opportunities. Develop area strategy to incorporate basis Plans. Monitor implementation of Distribution plan across territories in line with Trade S&D plans Monitor pipelines across the Region (C&F) and Distributors Plan & Monitor execution of the secondary sales plan through the rea wise, SE wise, Brand wise, SKU wise To develop strategies plans for the team, set monthly, quarterly and yearly targets for team. Achievement & monitor progress of Redistribution value and volume targets for various locations Monitor on the target achievement of the Sales Executives Ensure product availability at all relevant channels through the distributors to match the targets Ensure continuous development of the assigned area and addition of new outlets Regular interactions to develop strong business relationship with retail partners, Distributors & end Customers To maintain record for adequate placement, replenishment and implementation of Sales with the distributers and partners Ensure the proper and correct execution of sales, discount and trading terms determined by the company Monitor and minimize the level of Bad goods returns Ensure distributor s efficient and effective support for the market coverage Lead coaching and training of Sales Executive and ensure quality training (In-field) for all of distributor resale organization belonging to the territory Responsible for managing performance and executing rewards and recognition programs in the territory career management of all employees in his territory. Delivering Sales Fundamentals (Distribution and Visibility) for the territory Ensure superior execution of initiatives in territory as per TMT guidelines Execute Distributor Expansion / coverage Plan as per guidelines of the Project team New Business Development Customer Relationship Management Facilitate the coordination of stocks along with Sales Accounting Team Ensure timely submission of claims and settlement (through ASM and Sales Finance) Sales Analysis 2. Business Planning: Effectively align business and sales strategy at operational level 40% Development and execution of area volumes as per the business plan Streamlining and driving the Regional Trade Marketing function Responsible for Distributor settlement appointment / separation in the region 3. People Management: Strong verbal and written communication skills Team player and able to motivate and lead team effectively Exhibit inspiring leadership quality by setting examples Coach, counsel and motivate team members for high performance Driving Sales Development and Training process effectively Driving Performance Management by effectively setting performance objectives and reviewing the same periodically Identify training needs of Team and plan Training & Development programs Key Relationships Sales Function - Other regions and Key Stakeholders within Sales Function Logistics Function Marketing Function Finance Function About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business. In one of our Demand and Supply Planning roles, you ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications: Experience The individual should have prior experience of working in high sales growth FMCG environment and must have a proven track record of achieving consistently high sales growth in a competitive scenario Travelling would be essential part of this job and candidate should be ready to relocate to any metro city Strong experience in Distributor evaluation, appointment and coverage design (route mapping, beat route planning etc.) Qualifications Masters of Business Administration preferred with an overall experience of about 8-12 years in the FMCG industry in increasingly senior sales responsibilities. The ideal candidate should have Headroom for Growth and after successfully delivering consistent Business growth of the region handled, would be evaluated for a senior role within Sales or cross function depending on the interest of the candidate and organizational priorities. Skills High resilience and energy in a fast paced and changing environment Challenger Win from behind mindset Learning and change agility Ability to win with limited resources Operational Excellence Leadership/Strategic thinking Knowledge of Market / Geography Able to communicate and deal with the different levels of the organization across functions especially Marketing, Finance and Supply Chain Analytical capability, and able to make quick decisions to solve issues Capable of inspiring and leading teams, and adjust to a fast changing environment Strong Stakeholder Management skills Both Internal and External Partners Scope & Job Nature The incumbent works closely with Mill Manager for planning of Annual Safety Plan. Works closely with Asset team leader in assuring help is provided to implement Safety plans on each asset. The job is focused on providing leadership to maintain a positive work environment to promote safety in the Plant. Support all projects meet the KC standards expectations. Develop local vendors for Safety items like PPE etc. Provide or support Safety trainings for all mill employees. Ensure all the contractors are trained on Safety Standards and follow Plant Safety guidelines. Reporting to the regional team on Safety indices and coordinate for all the Safety Audits. To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime, please check out the careers website. And finally, the fine print . For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. #LI-Online Primary Location Mumbai Corporate Office Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time
Posted 1 week ago
20.0 - 25.0 years
20 - 25 Lacs
Mumbai
Work from Office
As an Administrative Assistant, you will play a crucial role in supporting the smooth functioning of the organization by providing administrative and clerical assistance to various departments and senior staff members Your responsibilities will include handling office tasks, organizing and maintaining files, managing communications, and ensuring efficient day-to-day operations Key Responsibilities:Manage incoming calls, emails, and other forms of communication and redirect them to the appropriate personnel Coordinate and schedule appointments, meetings, and events for executives and team members Maintain office supplies and equipment, and place orders when necessary Prepare and distribute internal and external correspondence, memos, and reports Assist in drafting, proofreading, and editing documents, presentations, and reports as required Organize and maintain physical and digital files, ensuring easy retrieval and confidentiality Handle travel arrangements and accommodations for employees or visitors as needed Process and record expenses, invoices, and reimbursements in accordance with company policies Assist in the preparation and coordination of company events, workshops, and conferences Handle general administrative duties such as photocopying, scanning, and filing documents Greet and assist visitors and clients, providing a positive and professional impression of the organization Collaborate with other administrative staff and cross-functional teams to facilitate efficient workflow Maintain and update company databases and contact lists Support HR in onboarding new employees and maintaining employee records Follow up on various tasks and deadlines, ensuring timely completion Handle sensitive and confidential information with integrity and discretion Qualifications and Requirements:High school diploma or equivalent; additional education or certifications in office administration is a plus Proficiency in office software such as Microsoft Office (Word, Excel, PowerPoint, Outlook) Strong organizational and time-management skills, with the ability to multitask and prioritize tasks effectively Excellent communication skills, both verbal and written Attention to detail and a high level of accuracy in all work activities Ability to work independently and collaboratively as part of a team Discretion and confidentiality when dealing with sensitive information Positive attitude, professional demeanor, and excellent interpersonal skills
Posted 1 week ago
12.0 - 16.0 years
20 - 25 Lacs
Gurugram, Chennai, Bengaluru
Work from Office
Join us as a Performance & Business Management Manager Take on a role with great career development potential and hone your business management expertise as you work with business leaders Youll be supporting the leadership team to deliver our business strategy and make sure that the operating rhythm is defined and managed effectively Join a team with a collaborative ethos and a commitment to innovation and professional development What youll do In this role, youll be supporting the leadership team to plan ahead and deliver our business strategy in line with our long-term goals. Youll also be overseeing and implementing Natwest Markets wide, divisional and business activities, and engagement agendas such as pay, leadership team operating rhythms and the creation of papers and executive reporting of Internal & External Service Management for Natwest Markets . Your responsibilities will include: Driving and implementing processes aligned to bank-wide policy and business frameworks Making sure activities related to Internal & External Service Management for Natwest Markets aligned to the broader bank-wide strategic agenda Working in partnership with areas across the bank in the planning and management of business support activities, projects and processes People planning, including capability, engagement and communications Reviewing relevant MI and providing analysis of data Support seamless reporting to Natwest Markets Outsourcing & Governance committee and other senior forums. The skills youll need Were looking for someone with Internal & External Service Management experience of working in a leadership support or business management role. Youll additionally need a broad knowledge of the customer business and how it interacts with the rest of our business. Demonstrated experience in Supply Chain Management and Third Party Risk Management is highly desirable and will be considered a key differentiator for candidates applying to this role Well also look to you to demonstrate: Experience of working on multiple business initiatives Strong analytical skills and the ability to use information to develop creative solutions that bring tangible value Strong problem-solving skills Hours 45 Job Posting Closing Date: 16/07/2025
Posted 1 week ago
20.0 - 25.0 years
20 - 25 Lacs
Mumbai
Work from Office
Job Description PRIMARY DUTIES AND RESPONSIBILITIES: Meeting management Extensive coordination and scheduling of internal / external meetings and conference calls, video conference meetings for the teams both internally / externally with clients and Ares global offices. Minimal editing of PowerPoint documents and general correspondence (internal and external) Updating of company databases may be required. Coordination of Domestic and International travel arrangements including flight / hotel bookings, trains, and ground transportation; arranging Visa s where necessary and creating detailed travel itineraries. General Administration Timely collection and processing of team expenses for both cash and American Express using the company expense system. Supporting the other Executive & Admin Assistants where necessary. Experience / Skills Required: Strong client service orientation. Effective prioritization of multiple professionals. Experience in travel coordination; domestic & international. Understanding of different time zones Excellent written and verbal communication skills. Ability to represent the team in a positive way through interactions with other internal teams, as well as external clients, investors, and partners. Technical proficiency is mandatory; programs used include, MS Word, Excel, PowerPoint, Outlook. Good judgment as to when to escalate issues vs. solving problems independently. Reporting Relationships There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.
Posted 1 week ago
8.0 - 10.0 years
15 - 20 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: AI for Product Software Engineering. Experience: 8-10 Years.
Posted 1 week ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Accenture
31458 Jobs | Dublin
Wipro
16542 Jobs | Bengaluru
EY
10788 Jobs | London
Accenture in India
10711 Jobs | Dublin 2
Amazon
8660 Jobs | Seattle,WA
Uplers
8559 Jobs | Ahmedabad
IBM
7988 Jobs | Armonk
Oracle
7535 Jobs | Redwood City
Muthoot FinCorp (MFL)
6170 Jobs | New Delhi
Capgemini
6091 Jobs | Paris,France