Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Our People Products team goal is to amplify People’s Team ambition by developing AI-powered conversational self-service products to deliver personalized employee experiences and insights in the flow of work through cloud based scalable, integrated, compliant products to unleash productivity and boost engagement of Toasters and possibly also ship to Toast customers. Toast’s People Products team is looking for a Solutions Architect specialized in Workday Security to lead the technical reimplementation of Workday’s foundational security and establishment of a security governance model. This role will play a pivotal role in designing, implementing, and maintaining a secure and scalable security model. As a Solutions Architect, Workday Security you will interact directly with senior leaders and cross-functional partners across Toast to capture requirements while designing globally scalable solutions with People Technology. This position requires a great understanding of HR data processes, security, and compliance standards, globally. About this roll * (Responsibilities) Develop a robust security and governance model in partnership with process owners to establish and enforce data security policies, protocols, and procedures to protect sensitive HR data Drive Reporting as as Self Service Initiative for managers, business partners and leaders Collaborates with business leaders to design and build reports to assist in data analysis, trends, and strategic planning Execute hands-on configuration of all types of Workday security Conduct regular audits and assessments to identify and mitigate risks Provide guidance, coaching and subject matter expertise on security, data and reporting capabilities and limitations Develop a security roadmap to enable Toast’s shared services support model. Continuously improve and manage a scalable security architecture to protect sensitive employee information enable efficient administration and transaction processing Utilize your knowledge and experience in operationalizing and governing a large enterprise Workday implementation Advocate for Workday opportunities and best practices across an evolving landscape of HR processes and systems Drive automation and scalability across Workday modules to minimize manual work and ensure data integrity Align data governance across Workday and other downstream platforms Apply critical thinking and experience to invent and evolve the way employees interact with Workday via new tools and technologies Acts as the subject matter Expert in Workday HCM Reporting Do you have the right ingredients* ? (Requirements) 5+ years experience configuring, designing and launching HCM products with Workday 3+ years experience designing and managing Workday security architecture and administration 2+ years of advanced reporting experience with Workday At least one large end-to-end implementation of Workday with a demonstrated deep knowledge of configuration and architecture Demonstrated leadership in overall production support, tenant management, change control and release management governance roles Experience designing and implementing IT general control compliance for Workday Internal / external audit liaison experience Strong understanding of Workday's business processes and data model Cross-module expertise to design, configure, and implement Workday solutions Ability to develop complex reports and queries Self-directed, ambitious and inquisitive analyst Ability to manage multiple deliverables in a dynamic environment Minimum educational qualifications : Any UG Work Model: Hybrid (2 days a week in office)

Design, build, deploy, and maintain highly resilient and scalable features across Toast s Enterprise line-of-products. Lead complex projects that may span multiple teams & systems. Collaborate with PM, UX & QA, and other engineers, on the development of new features & products. Partner with a wide array of teams across Toast. Drive high-quality team output and ensure that the team makes solid technical decisions. Collaborate with peer engineers, provide design feedback, and participate in code reviews. Champion best practices for SDLC & CICD life-cycles. Ensure quality by building automated testing for changes. Rollfeatures out to customers, ensuring successful delivery and operation, including monitoring for success and/or failures. Mentor & coach your peer engineers. Do you have the right ingredients* (Requirements) 5+ years experience building backend services and RESTFUL APIs. Proficiency in Object Oriented Programming Languages such as Java, Kotlin etc. Have strong understanding & hands-on experience of building fault-tolerant, highly-scalable & secure distributed systems. Proficiency with sql/nosql databases, strong understanding of distributed datastores and knowledge of when to use what. Strong foundations in data structures & algorithms. Passion for building great software products. You demonstrate humility, empathy and respectfulness. Deep understanding of testing, quality, and proficiency in SDLC best practices. Proficiency in testing applications & delivering high-quality, reliable apps to production. Excellent cross-team communication skills on complex technical topics. Experience working with Cloud Infrastructure (AWS or similar). Special Sauce (Nice to Haves) Have knowledge and hands-on experience of building Android applications. We are hiring individuals with a wide range of experience so if you have more or less than these exact roles, please still apply! What we use to make our dish: (Our Tech Stack) Android apps built using Kotlin & Java. Backend services which follow a microservice architecture written using Kotlin, Java and DropWizard Event driven messaging & streaming using Apache Pulsar & RabbitMQ. Apache Camel for implementing Enterprise Integration Pattern. React & ES6 based Frontend SPAs leveraging Tailwind, GraphQL and Storybook. DynamoDb & Postgres as core persistence data-storage layers. Datadog & Sentry for system and application metric and monitoring. Splunk for log aggregation. FireHydrant for alerting.

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. We are seeking a dynamic operational leader to join our Care leadership team. You will build and shape our India Customer Support teams partnering closely with existing global leadership teams. You will help shape the Care strategy that will have a significant positive impact on our customer’s experience. We are seeking a humble, empathic, and data driven people leader who has experience building and leading teams in a fast-paced environment in the customer success / support space, with the ability to drive process improvements and inspire and motivate a large team. If you are a highly collaborative leader passionate about people, customer care, with an ability to lead a team through change and are excited at the prospect of joining us as we continue to grow - read on! About this roll * (Responsibilities) Build and shape the Toast India Customer Support teams - supporting existing leaders and agents and work cross functionally across the organization Implement process, system and people changes to drive continuous improvement and enable the teams to provide a great customer experience Maintain a culture that is laser focused on providing a great customer experience; when needed, work directly with customers to ensure they are getting the support experience they expect Set the vision, direction, and goals for the team; collaborate with partners and key stakeholders to ensure alignment of priorities and objectives Provide coaching and mentoring to subordinate leaders and maintain a culture of career development, coaching, and performance management across the team Be an ambassador for the Toast culture - helping to ensure a high bar for performance and a trusting, collaborative and fun environment Do you have the right ingredients* ? (Requirements) Education: Minimum Bachelor’s degree in any field. Overall 15-20+ year of experience. 8+ years of operational experience leading large support operations (200+ employees), both internal and BPO, in a fast paced, high-growth volume environment Ability to analyse data to make decisions and drive process and performance improvement Excellent organisational, communication, and presentation skills Ability to effectively operate both strategically and tactically Value and thrive in an environment of learning and interacting with high-capability, high-energy people Change Agent - in the face of resistance and conflicting views, have the ability to push through new ways of thinking and work both within their team and the wider organization Anticipates the future - act as a true leader, anticipating future opportunities and challenges and ensuring the team is lined up against them Personal leadership - respected and trusted leader with proven track record of achievement, adept management skills, reputation as a leader of change and passion about speed and simplicity. Ability to rapidly develop strong rapport and build relationships with individuals and teams at multiple levels of the organization Work Mode: This role follows a hybrid work model, requiring a minimum of 2 days per week in the office Timings : TBD, But needs to be flexible (including night shifts) Job Location : The job roles are open for Chennai or Bangalore Our Spread* of Total Rewards: We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/india-benefits. Bread puns encouraged but not required Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less

Manager, Customer Care - Night Shift Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As Customer Care Manager, your role is pivotal in actively supporting the productivity goals and overall success of this critical Care Team. This team is responsible for managing the Toast customer journey during issue resolution, with the aim of enhancing the customer relationship with Toast. Operational Hours Open for two shifts with a remote work arrangement initially, transitioning to two days in the office per week once logistics are established. Open to rotational shifts that may include weekends, holidays and nights Hybrid, Bangalore - RMZ Millenia | 5 day working (Rotational in days & time) Night Shift - 10:00 PM - 6:30 AM IST OR 3:00 AM - 11:00 AM IST About this roll * (Responsibilities) Utilize extensive product knowledge and customer service expertise to manage and coach the team in handling customer chats, voice calls, and casework effectively. Train and develop the team on process, technical troubleshooting, and new product knowledge. Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate. Facilitate ongoing professional development for yourself and the team, staying updated on Toast's hardware and software offerings through training and knowledge base articles. Actively seek and embrace coaching opportunities to enhance individual and team performance, Handle escalated customer issues directly from the Senior Leadership Team. Manage the use of Salesforce.com and all related applications. Do you have the right ingredients?* (Requirements) A minimum of three year degree in any area, or any other related discipline 1-2 years of experience performance managing and coaching, for instance a Team Lead, Supervisor or Manager 7+ years of experience in a role responsible for customer satisfaction and championing the customer experience Success operating independently and navigating competing priorities in a constantly changing environment A genuine commitment to nurturing the professional growth and development of team members. Proven ability to address intricate customer issues promptly and with the utmost professionalism. Restaurant, SaaS or FinTech experience is a plus. Special Sauce* (Non-essential Skills/Nice to Haves) Experience answering incoming Chats and ticketing systems Experience working in the tech industry or for a SaaS company Open to schedules that may include weekends, holidays and nights We are Toasters Diversity, Equity, and Inclusion is Baked into our Recipe for Success. At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry. Bready* to make a change? Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less

Software Engineer I Bangalore, India Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Now, more than ever, we Toast-ers are committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, they can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. Are you bready* to make a change? Toast is scaling rapidly, and the growth is fuelled by its strong Fintech foundation. We are looking for a Software Engineer to join our Fintech Payments team, where you would be leading a functional charter and would get to build, innovate and upscale the next generation of our software solutions. You would be working with highly passionate people who thrive and live to learn and coach. About this roll* (Responsibilities) Design, build, deploy, and maintain highly resilient and scalable features across Toast’s Fintech Line-of-Products. Champion best practices for SDLC & CI/CD life-cycles. Write clean, maintainable code and help build automated tests to ensure software quality. Participate in the rollout of new features, ensuring successful deployment with support from senior team members. Collaborate with peer engineers to review code and provide feedback while learning from the process. Contribute to team discussions on technical decisions, while gaining experience in making sound engineering choices. Work closely with PM, UX, and QA teams to support feature development and gain insight into product requirements. Do you have the right ingredients* ? (Requirements) 1+ years of experience as a software engineer. Familiarity with Object-Oriented Programming (OOP) concepts and languages such as Java, Kotlin, or similar (prior experience in other languages is welcomed and transferable). Exposure to scripting languages like JavaScript and its frameworks (or a willingness to learn them). Basic understanding of data structures and algorithms, with a focus on building problem-solving skills. Initial experience or academic knowledge in building backend services and APIs. Exposure to Agile/Scrum methodologies and an eagerness to collaborate within an iterative development process. Familiarity with cloud platforms like AWS, or an interest in learning about cloud infrastructure. A strong team player who collaborates effectively with peers, asks for help when needed, and is open to feedback. Demonstrates humility, empathy, and a respectful attitude towards colleagues and team dynamics We believe that competent engineers can adapt promptly with little help, so even if you don’t satisfy all the criteria but have a strong belief in your competencies, please do still apply! Our Tech Stack Toast’s products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java & Kotlin to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java and DropWizard, with services communicating in event-driven fashion using Apache Pulsar. We use Apache Camel for implementing Enterprise Integration Pattern. We use AWS extensively, ranging from S3 to DynamoDb to Lambda. We have our own platform for dealing with user management, service elevations and robust load balancing. Toast stores data in a set of sharded Postgres databases & DynamoDb, and utilizes Apache Spark for large scale data workloads including query and batch processing. The front-end is built primarily using React and ES6. The main Toast POS application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform we operate RabbitMQ clusters as well as direct tablet communication to the back end. We use Datadog for system and application metric and monitoring. We use Splunk for log aggregation. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less

As a Customer Care Specialist - Toast Now, youll be the hero of our customers day and use your product knowledge and technical expertise to answer questions, solve problems, and deliver exceptional service through chat. Our customers are at the heart of everything we do. Youll use your problem-solving skills and friendly approach to craft solutions that leave them happy. With an unwavering commitment to learning and a hospitality-focused mindset, youre eager to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Tech Support Specialist for ToastNow, you are resilient, motivated to deliver high-quality customer interactions, and excel in ambiguous environments. As a Customer Care Specialist, you will: (Responsibilities) Leverage your Toast product knowledge and customer service skills to answer Toast customer chats, voice calls, and casework. Write clear, concise, and professional messages that ensure customers understand exactly whats going on. Ability to communicate complex technical information efficiently. Expertly balance business applications and customer chats staying organized and meeting deadlines. Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need. Expand your knowledge of Toast s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the role. Conduct Toast procedures to escalate and coordinate the customer response per Toast values. Do you have the right ingredients*? (Requirements) A minimum of 3 year Bachelor s degree in any area, or any other related discipline. 2-4 years of experience in a customer support role, troubleshooting software and/or hardware issues. Strong English language proficiency - need the ability to understand complex issues and communicate clearly with customers using restaurant industry jargon. Strong written communication and typing skills. Ability to operate in an ambiguous environment, troubleshooting unique issues that involve a complex set of configurations that require thorough investigation. Strong customer service mindset - the ability to empathize, problem solve collaboratively, de-escalate, and deliver a superior experience to our customers. You can handle your workload and prioritize tasks effectively, even when things get busy. You enjoy collaborating with others and fostering a positive work environment! Special Sauce* (Non-essential Skills/Nice to Haves) Experience answering incoming Chats and ticketing systems Experience working in the tech industry or for a SaaS company Operational Hours Candidates must be available to work on-site for the full 6- 8 week training & learning period. Following training, nesting & mentorship the role transitions to a hybrid schedule, requiring 3 days in the office and 2 days working from home. To ensure a seamless learning experience, we require full attendance during the training period. Open to rotational shifts that may include weekends and holidays Hybrid, Chennai | 5 day working (Rotational in days & time) Open for flexible Night Shift - 10:00 PM - 6:30 AM IST OR 3:00 AM - 11:00 AM IST OR 2:00 PM - 11:00 PM. If selected, you would be assigned to any of these shift

Job Title: People Hub Coordinator Location: Chennai Shift Hours: 2PM - 11 PM About Toast: Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Join us in building our Global People Shared Services team (PeopleHub). We are looking for an enthusiastic individual interested in learning about People Operations and Human Resources, with a passion for customer experience. Reporting to the People Hub (Shared Services) Manager in India, you will provide foundational support for employee requests, HR systems, and critical people processes. This role offers a fantastic opportunity for someone eager to learn, develop operational skills, and contribute to an exceptional employee experience at Toast. Key Responsibilities: Support accurate data entry in HR systems (like Workday and Greenhouse). Maintain clean and consistent employee records through regular checks and updates. Assist with employee lifecycle activities such as onboarding, offboarding, and internal changes. Monitor and manage employee inquiries via the ticketing system, ensuring timely resolution or escalation when required. Collaborate with teams such as Benefits to address employee questions and support program implementation. Keep internal documentation up to date, ensuring clarity and consistency. Contribute to ad hoc projects aimed at improving operations or introducing new programs. Work in a data-sensitive environment, upholding data privacy and maintaining confidentiality as per company policies. Qualifications: Willingness to learn and grow in HR or People Operations. Strong attention to detail and commitment to accuracy. Proficiency in basic computer operations and using Google Workspace. Effective communication skills, with the ability to clearly interact with employees. Excellent time management and organizational abilities. Positive attitude and a collaborative, team-oriented approach. Comfort with following processes and seeking guidance when needed. Preferred Skills: Experience in HR Shared Services, customer service, or administrative support. Familiarity with tools such as Workday, Greenhouse, ServiceNow, or ticketing systems. Interest in areas such as benefits, onboarding, or HR systems. If you are passionate about contributing to an innovative, people-centric environment and are eager to learn, we encourage you to apply!

Company Overview: At Toast, we are committed to creating innovative solutions that enhance security and leverage the power of artificial intelligence to drive restaurant business growth and help them thrive. We are seeking a highly skilled and versatile engineer who specializes in application security to join our dynamic team. Job Summary: The Senior Application Security Engineer will be responsible for designing, implementing, and maintaining secure applications and collaborate closely with development teams to embed security best practices throughout the software development lifecycle (SDLC). This role requires a deep understanding of security principles, cloud architecture, and AI technologies to ensure our systems are robust, scalable, and secure. Key Responsibilities: Application Security: Conduct security assessments and code reviews to identify and mitigate vulnerabilities in web, mobile applications and APIs. Identify, analyze, and prioritize security risks and vulnerabilities. Implement and manage security protocols and measures to protect applications from threats. Develop and maintain security tools and frameworks to support secure software development. Develop and execute security testing strategies to validate the effectiveness of security controls. Promote and enforce security best practices throughout the SDLC. Provide guidance on secure coding principles, secure design patterns, and cryptographic techniques. General Security Practices: Stay current with the latest security threats, vulnerabilities, and technology trends. Develop and deliver security training and awareness programs for engineering teams. Work closely with cross-functional teams to embed security best practices throughout the development lifecycle. Required Skills and Qualifications: Education: Bachelors or Master’s degree in Computer Science, Engineering, Information Security, or a related field. Experience: Minimum of 5 years of experience in application security domain Proven experience with secure software development practices and tools (e.g., SCA, SAST, DAST). Proven experience with pentesting of web applications, mobile applications (Android and IOS) and APIs (REST and GraphQL) Technical Skills: Strong programming skills in languages such as Python, Java, Kotlin, C++, or similar. Deep understanding of security principles, cryptography, and secure coding practices. Familiarity with DevSecOps practices and CI/CD pipelines. Knowledge of containerization technologies (e.g., Docker, Kubernetes) and their security implications. Experience with AI security testing tools and techniques. Soft Skills: Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Ability to work independently and as part of a team in a fast-paced environment. Preferred Qualifications: Relevant security certifications such as CISSP, CEH, or similar. Knowledge of frameworks such as OWASP, SANS. Knowledge of compliance frameworks such as PCI, ISO, GDPR, or similar. Benefits : Competitive salary and performance-based bonuses. Flexible working hours and remote work options. Comprehensive health insurance and wellness programs. Professional development opportunities and continuous learning. Collaborative and inclusive company culture.

Job Description - Senior Onboarding Support Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As Onboarding Support, your role is pivotal in actively supporting the productivity goals of our internal teams and the overall success of our customers using the Toast platform. This team is responsible for supporting the Toast customer journey, enhancing customer relationships, and improving their experience with Toast. Description We are looking for Onboarding Support team members to work cross-functionally with many different Toast Teams to support our customers. Training will be provided on our software and its functionality! Role Leverage deep product knowledge and customer service expertise to execute on workflows for different teams and departments Efficiently hit SLAs for each task assigned Ability to juggle a variety of tasks at one time with competing deadlines Drives continuous improvement in the Customer onboarding teams to identify and implement enhancements Build strong relationships with your teammates both locally and globally to promote process understanding, technical troubleshooting, and continuous learning about new product features and updates Maintain open communication with the team (both onsite and offsite) addressing concerns and suggestions Actively pursues new opportunities with an open mind and is comfortable in a high-change environment Actively seek and embrace coaching opportunities to enhance individual performance Open to learning from peers and teammates both Manage the use of Salesforce.com, Zendesk, JIRA, Asana and all related applications. Skill Set 3 - 6 years of experience in a professional customer service environment, serving internal customers Potential to work in Night Shift / US Shift (06:30 PM - 04:00AM ) Determine, review criticality, and help the customer with meaningful responses. Record issues and solutions to troubleshoot guides. Experience working in goal and task-driven roles and proven record of hitting SLAs Strong analytical and problem-solving skills and Excellent verbal and written communication skills Proficiency in Google Suite of products Must be a quick learner with good analytical skills. Should be a Self-starter with excellent interpersonal skills. Good oral and written communication is required. We are Toasters Diversity, Equity, and Inclusion is Baked into our Recipe for Success. At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less

Job Description - Senior Onboarding Support Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Breadyto make a change As Onboarding Support, your role is pivotal in actively supporting the productivity goals of our internal teams and the overall success of our customers using the Toast platform. This team is responsible for supporting the Toast customer journey, enhancing customer relationships, and improving their experience with Toast. Description We are looking for Onboarding Support team members to work cross-functionally with many different Toast Teams to support our customers. Training will be provided on our software and its functionality! Role Leverage deep product knowledge and customer service expertise to execute on workflows for different teams and departments Efficiently hit SLAs for each task assigned Ability to juggle a variety of tasks at one time with competing deadlines Drives continuous improvement in the Customer onboarding teams to identify and implement enhancements Build strong relationships with your teammates both locally and globally to promote process understanding, technical troubleshooting, and continuous learning about new product features and updates Maintain open communication with the team (both onsite and offsite) addressing concerns and suggestions Actively pursues new opportunities with an open mind and is comfortable in a high-change environment Actively seek and embrace coaching opportunities to enhance individual performance Open to learning from peers and teammates both Manage the use of Salesforce.com, Zendesk, JIRA, Asana and all related applications. Skill Set 3 - 6 years of experience in a professional customer service environment, serving internal customers Potential to work in Night Shift / US Shift (06:30 PM - 04:00AM ) Determine, review criticality, and help the customer with meaningful responses. Record issues and solutions to troubleshoot guides. Experience working in goal and task-driven roles and proven record of hitting SLAs Strong analytical and problem-solving skills and Excellent verbal and written communication skills Proficiency in Google Suite of products Must be a quick learner with good analytical skills. Should be a Self-starter with excellent interpersonal skills. Good oral and written communication is required. We are Toasters Diversity, Equity, and Inclusion is Baked into our Recipe for Success. At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

At Toast, we are committed to creating innovative solutions that enhance security and leverage the power of artificial intelligence to drive restaurant business growth and help them thrive We are seeking a highly skilled and experienced security professional to join our dynamic team, Job Overview: The Staff Security Data Engineer will be responsible for designing, prototyping, building, and maintaining robust data pipelines and systems that enhance our security and detection posture We are looking for an experienced data engineer with a strong understanding of entity and user behavioral analysis, with an interest in hard data science and classical machine learning methods We will favor candidates with an independent mindset and a strong desire to discover attackers wherever they might hide, About this roll*: (Responsibilities) Data Pipeline Development: Design and implement efficient and scalable data pipelines that process security-related data, ensuring integrity and availability, Security Integration: Collaborate with security, fraud, and abuse teams to integrate data sources relevant to threat detection, incident response, and compliance monitoring, Threat Modeling: Propose and participate in experiments to explore how we might better unmask attackers in our systems, both in heuristic detections and unattended learning pipelines, Data Modeling: Create and maintain data models that support our security analytics and reporting needs Optimize queries for performance and usability, Automation and Tooling: Develop automation tools to enhance our security data management and support data collection, analysis, and reporting processes, Stay Current: Keep abreast of the latest trends and advancements in data engineering and security to ensure our strategies remain cutting-edge, Do you have the right ingredients*(Requirements) Education: Bachelors degree in Computer Science, Engineering, Mathematics, or Physics Equivalent experience acceptable, Experience: 8+ years of experience in data engineering, with a strong focus on security data, Proven experience building and maintaining large-scale data pipelines and systems, Technical Skills: Proficiency in Python and other data-processing languages Proficiency in Linux system administration and shell scripting Strong understanding of data warehousing solutions (e-g, Hive, Google BigQuery), Familiarity with ETL tools (e-g, Apache Spark) and data integration techniques, Knowledge of security frameworks and standards, such as NIST, ISO, or CIS, Experience with AI/ML libraries and frameworks (e-g, TensorFlow, PyTorch, scikit-learn, etc ) for data analysis and modeling, Experience with Cloud platforms, specifically AWS, and its services, Analytical Mindset: Ability to analyze complex data and draw actionable insights related to security risks and vulnerabilities, Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex concepts to both technical and non-technical audiences, Independent Mindset: Ability to self-direct towards the solution to problems Asynchronous collaboration through logging and documentation is a must, Special Sauce: (non-essential skills, nice to have) Advanced degrees in information or computer science Knowledge of compliance frameworks such as PCI, ISO, GDPR, or similar, Experience with data visualization tools (e-g, Grafana, Kibana, etc Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredientwhen they thrive, we thrive The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences, We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community

Toast has grown to be a leading hospitality software company in the US and is now setting its sights on our next stages of growth As the business continues to grow, there is increased demand to enhance the enterprise level of support in the product Toast customers who managed several restaurants a few years ago are now expanding their business and adding new locations New enterprise customers are looking to leverage Toast technology to support the growth of their business in new ways These exciting new opportunities will require Toast to bolster our product offerings Are you breadyfor a change Toast is looking for a Software engineer to join our enterprise Away team You will get to work across the entire Toast platform, including the partner ecosystem As a member of the enterprise team, you will help ensure that the product is being built to meet the new and expanding needs of these customers, About this roll(Responsibilities) Design, build, and deliver features in Toasts enterprise management products Ensure quality by building automated testing for changes Rollfeatures out to customers, including monitoring for success Collaborate with UX and PM on the definition and design of features Partner with a wide array of teams across Toast Work with experienced engineers to deliver design and code review Do you have the right ingredients*(Requirements) 2+ years of experience as a software engineer, Experience building backend services, APIs, or front ends Comfortable working with an Object Oriented Language like Java or Kotlin Experience building complex web applications with React is a plus Experience building android applications with kotlin is a plus Focused on delivering positive impact for Toast customers Experience delivering high quality, reliable services to production Enjoys working in a team environment with a shared code-base We are hiring individuals with a wide range of experience so if you have more or less than these exact roles, please still apply! Our Tech Stack Toasts products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps Our backend services follow a microservice architecture written using Java 8 and DropWizard; we use AWS extensively, ranging from S3 to RDS to Lambda We have our own platform for dealing with user management, service elevations and robust load balancing Toast stores data in a set of sharded Postgres databases and utilizes Apache Spark for large scale data workloads including query and batch processing The front-end is built primarily using React and ES6 The main Toast POS application is an Android application written in Java and Kotlin For data between tablets and our cloud platform we operate RabbitMQ clusters as well as direct tablet communication to the back end, Bread puns encouraged but not required Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredientwhen they thrive, we thrive The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences, We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community

Job Title: People Hub Coordinator Location: Chennai Shift Hours: 2PM - 11 PM About Toast: Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Join us in building our Global People Shared Services team (PeopleHub). We are looking for an enthusiastic individual interested in learning about People Operations and Human Resources, with a passion for customer experience. Reporting to the People Hub (Shared Services) Manager in India, you will provide foundational support for employee requests, HR systems, and critical people processes. This role offers a fantastic opportunity for someone eager to learn, develop operational skills, and contribute to an exceptional employee experience at Toast. Key Responsibilities: Support accurate data entry in HR systems (like Workday and Greenhouse). Maintain clean and consistent employee records through regular checks and updates. Assist with employee lifecycle activities such as onboarding, offboarding, and internal changes. Monitor and manage employee inquiries via the ticketing system, ensuring timely resolution or escalation when required. Collaborate with teams such as Benefits to address employee questions and support program implementation. Keep internal documentation up to date, ensuring clarity and consistency. Contribute to ad hoc projects aimed at improving operations or introducing new programs. Work in a data-sensitive environment, upholding data privacy and maintaining confidentiality as per company policies. Qualifications: Willingness to learn and grow in HR or People Operations. Strong attention to detail and commitment to accuracy. Proficiency in basic computer operations and using Google Workspace. Effective communication skills, with the ability to clearly interact with employees. Excellent time management and organizational abilities. Positive attitude and a collaborative, team-oriented approach. Comfort with following processes and seeking guidance when needed. Preferred Skills: Experience in HR Shared Services, customer service, or administrative support. Familiarity with tools such as Workday, Greenhouse, ServiceNow, or ticketing systems. Interest in areas such as benefits, onboarding, or HR systems. If you are passionate about contributing to an innovative, people-centric environment and are eager to learn, we encourage you to apply! Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https: / / careers.toasttab.com / locations-toast . Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact . ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love, Product Security at Toast isn't just about running tools and reporting vulnerabilities we're the vigilant chefs ensuring the Toast never gets burned We bake security into every layer of our products, from the first sprinkle of an idea to the final serving of a fully-baked solution Our team is the secret ingredient that makes Toast's digital recipe both delicious and secure We collaborate closely with R&D, seasoning the development process with robust security measures that protect the services and applications our customers rely on to run their businesses, Like master chefs, we blend cutting-edge technology with strategic thinking, kneading security into the dough of every product we create By joining our Product Security team, you'll be part of the kitchen crew that keeps our customers' trust from going stale You'll tackle complex challenges that have real-world impact, helping to serve up a safer, more secure digital experience for businesses that count on Toast every day It's not just about finding vulnerabilities it's about crafting a recipe for digital trust that keeps our customers coming back for more, About this roll(Responsibilities) Identify, triage, and provide remediation guidance for application vulnerabilities, Select, implement, design, or build tools to thwart attacks of all shapes and sizes, Improve developer tooling and adoption to build a more robust SSDLC, Practice a #OneTeam attitude to help other Toast teams make informed, security-conscious decisions when building new software, Support and expand the Security Champions program, providing edge security guidance and training, Assist incident response teams with application security expertise and tools, Think like an attacker to identify weaknesses in application architecture, In addition: Support Cloud and Network Infrastructure Engineering's implementation of edge security solutions, Influence the implementation and rule maintenance of our WAF strategy and other edge security solutions, Advise on WAF rules and policies to protect against common and emerging threats, Conduct regular assessments of our edge security posture and recommend improvements, Provide expertise on Content Delivery Networks (CDNs) and their security features, Do you have the right ingredients*(Requirements) 5+ years of experience in application security Strong knowledge of common web application vulnerabilities and edge-based attack vectors, Proficiency in analyzing web traffic patterns and identifying anomalies, Knowledge of compliance standards relevant to the financial industry (e-g, PCI DSS, SOC 2), Excellent problem-solving skills and ability to think creatively about edge security challenges, Strong communication skills, with the ability to explain complex edge security concepts to both technical and non-technical audiences, Strong understanding of cloud application architecture and common weaknesses, Special Sauce(Nonessential Skills/Nice to Haves) Experience with: Understanding of WAF configuration, tuning, and optimization, Popular WAF solutions (e-g, AWS WAF, Cloudflare, Akamai, ModSecurity), Familiarity with CDN technologies and their security features, Cloud and container security technologies and SSDLC tooling (e-g SAST/DAST/SCA) Infrastructure-as-code (IaC) technologies like Terraform to manage cloud security services Securing financial technologies Relevant security certifications (e-g, CCSP, CISSP, CSSLP) are a plus Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredientwhen they thrive, we thrive The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences, We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community

Senior Software Engineer-Backend, Experience : 5-8 yrs Location: Bangalore or Willing to Relocate Job Mode: Hybrid Education: Minimum Bachelor's Degree Required Toast has grown to be a leading hospitality software company in the US and is now setting its sights on our next stages of growth As the business continues to grow, there is increased demand to enhance the enterprise level of support in the product Toast customers who managed several restaurants a few years ago are now expanding their business and adding new locations New enterprise customers are looking to leverage Toast technology to support the growth of their business in new ways These exciting new opportunities will require Toast to bolster our product offerings Are you breadyfor a change Toast is looking for a Senior Software engineer to join our enterprise Away team You will get to work across the entire Toast platform, including the partner ecosystem As a member of the enterprise team, you will help ensure that the product is being built to meet the new and expanding needs of these customers, About this roll(Responsibilities) Design, build, deploy, and maintain highly resilient and scalable features across Toasts enterprise management products Lead complex projects that improve functionality and reliability for our customers Partner with a wide array of teams across Toast Ensure quality by building automated testing for changes Rollfeatures out to customers, including monitoring for success Collaborate with UX and PM on the definition and design of features Mentor and coach other engineers Do you have the right ingredients*(Requirements) 5+ years experience building backend services and APIs Extensive experience working with an Object Oriented Language like Java or Kotlin, with a deep understanding of testing, quality, and best practices Experience shipping production services and balancing getting things done with platform stability and reliability Experience building backend services and APIs and scaling distributed systems Experience building android applications with kotlin is a plus Focused on delivering positive impact for Toast customers Enjoys working in a team environment with a shared code-base Excellent cross-team communication skills on complex technical topics We are hiring individuals with a wide range of experience so if you have more or less than these exact roles, please still apply! Our Tech Stack Toasts products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps Our backend services follow a microservice architecture written using Java 8 and DropWizard; we use AWS extensively, ranging from S3 to RDS to Lambda We have our own platform for dealing with user management, service elevations and robust load balancing Toast stores data in a set of sharded Postgres databases and utilizes Apache Spark for large scale data workloads including query and batch processing The front-end is built primarily using React and ES6 The main Toast POS application is an Android application written in Java and Kotlin For data between tablets and our cloud platform we operate RabbitMQ clusters as well as direct tablet communication to the back end, Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredientwhen they thrive, we thrive The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences, We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community

Bangalore, India Toast has grown to be a leading hospitality software company in the US and is now setting its sights on our next stages of growth As the business continues to grow, there is increased demand to enhance the enterprise level of support in the product Toast customers who managed several restaurants a few years ago are now expanding their business and adding new locations New enterprise customers are looking to leverage Toast technology to support the growth of their business in new ways These exciting new opportunities will require Toast to bolster our product offerings Are you breadyfor a change Toast is looking for a Senior Software engineer to join our enterprise Away team You will get to work across the entire Toast platform, including the partner ecosystem As a member of the enterprise team, you will help ensure that the product is being built to meet the new and expanding needs of these customers, About this roll(Responsibilities) Design, build, deploy, and maintain highly resilient and scalable features across Toasts enterprise management products Lead complex projects that improve functionality and reliability for our customers Partner with a wide array of teams across Toast Ensure quality by building automated testing for changes Rollfeatures out to customers, including monitoring for success Collaborate with UX and PM on the definition and design of features Mentor and coach other engineers Do you have the right ingredients*(Requirements) 8+ years experience building backend services and APIs Extensive experience working with an Object Oriented Language like Java or Kotlin, with a deep understanding of testing, quality, and best practices Experience shipping production services and balancing getting things done with platform stability and reliability Experience building backend services and APIs and scaling distributed systems Experience building android applications with kotlin is a plus Focused on delivering positive impact for Toast customers Enjoys working in a team environment with a shared code-base Excellent cross-team communication skills on complex technical topics We are hiring individuals with a wide range of experience so if you have more or less than these exact roles, please still apply! Our Tech Stack Toasts products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps Our backend services follow a microservice architecture written using Java 8 and DropWizard; we use AWS extensively, ranging from S3 to RDS to Lambda We have our own platform for dealing with user management, service elevations and robust load balancing Toast stores data in a set of sharded Postgres databases and utilizes Apache Spark for large scale data workloads including query and batch processing The front-end is built primarily using React and ES6 The main Toast POS application is an Android application written in Java and Kotlin For data between tablets and our cloud platform we operate RabbitMQ clusters as well as direct tablet communication to the back end, Bread puns encouraged but not required Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredientwhen they thrive, we thrive The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences, We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community

Associate Onboarding Consultant Customer Onboarding Support Specialist Location: Chennai , Work Mode: Hybrid Shift: Night Shift / US Shift (6:30 PM 4:00 AM IST) Qualification: Bachelor's Degree is mandatory At Toast, were building the restaurant platform that helps restaurants adapt, take control, and get back to doing what they lovegrowing the businesses theyre passionate about, Bready to make a change About The Role As an Onboarding Support team member, youll be pivotal in supporting internal productivity goals and ensuring the success of our customers using the Toast platform, Key Responsibilities Leverage product knowledge and customer service expertise to support cross-functional workflows Meet defined SLAs consistently for assigned tasks Manage multiple tasks with competing deadlines efficiently Drive continuous improvement within the onboarding process Collaborate closely with teammates across local and global teams Communicate openly to raise concerns and share suggestions Embrace change and proactively pursue learning opportunities Manage tools including Salesforce,com, Zendesk, JIRA, and Asana Required Skills & Experience 36 years of experience in a professional customer service environment, supporting internal teams Bachelors degree is mandatory Strong communication skills (verbal and written) Experience meeting SLAs in task-driven environments Analytical and problem-solving mindset Proficiency in Google Suite Fast learner, self-starter, and team player We Are Toasters At Toast, our employees are the secret ingredient Were committed to diversity, equity, and inclusion We proudly reflect the diversity of the restaurant industry and create equitable opportunities for all, Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredientwhen they thrive, we thrive The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences, We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love, Breadyto make a change The Tax Operations team works closely with our clients, agencies, and internal teams such as onboarding, customer care, and banking Our primary focus is ensuring compliance with US payroll tax filing and deposits for our clients, The Tax Specialist will be responsible for contributing to the day-to-day success of the Tax Operations team This individual will be responsible for the completion of tasks related to maintaining client tax profiles and ensuring a smooth client experience In addition, the Tax Specialist will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow, Work Location: Ramanujam IT Park, Tharamani Work mode: Hybrid (2-3 days in office) About this roll*: Perform routine payroll tax profile audits of existing clients to ensure accuracy Processes payroll corrections to prepare for amendments and communicates summaries of the corrections to clients Completes monthly New Hire Reporting to state agencies Assists in monthly, quarterly and annual tax filing audits Communicates with clients regarding missing or invalid account information Maintain individual performance to meet established team goals and OKRs Obtain accurate tax jurisdiction account information to ensure timely filing and payment of payroll tax obligations Participate in various processes and initiatives to ensure accurate payments and filings of client taxes Do you have the right ingredients* Associates or Bachelors Degree preferred 1+ years experience working in a similar role or closely related field Knowledge of US payroll taxes including federal, state, local, and paid family leave Prior experience in a customer service role Excellent written and verbal communication skills Ability to adapt to change and varying job responsibilities Effectively manage time and self-start projects Comfortable working with sensitive/confidential information Proficient in Microsoft Excel Special Sauce(Non-essential Skills/Nice to Haves) MasterTax Experience FPC or CPP certification Our Spreadof Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasterschanging toasttab,com/toast-benefits, Bread puns encouraged but not required Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredientwhen they thrive, we thrive The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences, We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community

Manager, Customer Care Night Shift Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love, As Customer Care Manager, your role is pivotal in actively supporting the productivity goals and overall success of this critical Care Team This team is responsible for managing the Toast customer journey during issue resolution, with the aim of enhancing the customer relationship with Toast, Operational Hours Open for two shifts with a remote work arrangement initially, transitioning to two days in the office per week once logistics are established, Open to rotational shifts that may include weekends, holidays and nights Hybrid, Bangalore RMZ Millenia | 5 day working (Rotational in days & time) Night Shift 10:00 PM 6:30 AM IST OR 3:00 AM 11:00 AM IST About this roll(Responsibilities) Utilize extensive product knowledge and customer service expertise to manage and coach the team in handling customer chats, voice calls, and casework effectively, Train and develop the team on process, technical troubleshooting, and new product knowledge, Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate, Facilitate ongoing professional development for yourself and the team, staying updated on Toast's hardware and software offerings through training and knowledge base articles, Actively seek and embrace coaching opportunities to enhance individual and team performance, Handle escalated customer issues directly from the Senior Leadership Team, Manage the use of Salesforce,com and all related applications, Do you have the right ingredients(Requirements) A minimum of three year degree in any area, or any other related discipline 1-2 years of experience performance managing and coaching, for instance a Team Lead, Supervisor or Manager 7+ years of experience in a role responsible for customer satisfaction and championing the customer experience Success operating independently and navigating competing priorities in a constantly changing environment A genuine commitment to nurturing the professional growth and development of team members, Proven ability to address intricate customer issues promptly and with the utmost professionalism, Restaurant, SaaS or FinTech experience is a plus, Special Sauce(Non-essential Skills/Nice to Haves) Experience answering incoming Chats and ticketing systems Experience working in the tech industry or for a SaaS company Open to schedules that may include weekends, holidays and nights We are Toasters Diversity, Equity, and Inclusion is Baked into our Recipe for Success, At Toast our employees are our secret ingredient When they are powered to succeed, Toast succeeds, The restaurant industry is one of the most diverse industries We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals, Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry, Breadyto make a changeApply today! Toast is committed to creating an accessible and inclusive hiring process As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process If you need an accommodation to access the job application or interview process, please contact Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredientwhen they thrive, we thrive The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences, We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community To learn more about how we work globally and regionally, check out: https://careers toasttab,com/locations-toast, Apply today! Toast is committed to creating an accessible and inclusive hiring process As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process

Toast focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. Bready* to make a change? Toast is growing in India! We are building a captive Finance shared services team, specifically within the Billing and Collections department. As a local Finance shared services team leader, you’ll collaborate with Toast’s global Revenue Operations leader to enable their strategies, and build a high-performing revenue operations team in India. This is a dynamic role that will be foundational in the creation of our revenue operations and finance shared services strategy, and in providing inspirational leadership and career development opportunities for our team. About this roll* (Responsibilities) Collaborate with global finance leaders to align on shared services-specific and other broader strategies, and use local knowledge and experience to influence direction. Partner with global finance leaders to support Toast’s strategy to build a center of excellence in India and enable Toast's order-to-cash operations to scale in the region. Understand and help refine KPIs, SLAs, SOPs, and other work guidance developed by global revenue operations for the India team, to ensure high-quality work, effective performance monitoring and accurate reporting. Establish a culture of accountability and performance excellence by analyzing data to identify trends, areas for improvement, and the root causes of inefficiencies. Implement systems for ongoing evaluation and improvement of best practices to guarantee innovation and consistent execution of processes across all business units. Partner with customer-facing teams to align Billing and Collections processes and policies with a customer-centric approach. Collaborate with global finance leaders and with Toast’s local Talent Acquisition team to attract and retain the outstanding talent needed to fulfill Toast’s business plans in India. Collaborate with the local People team to bring Toast’s global talent programs to life for Finance employees in India, ensuring that employees can have a long and fulfilling career path at Toast. Ensure appropriate training and development opportunities are available. Provide inspiring leadership to the Revenue Operations, Billing and Collections team in India, connecting them to the broader global Finance team and Toast’s mission. As a member of the Toast India leadership team, collaborate with other members of the leadership team on important matters impacting the company’s teammates and operations in India. Do you have the right ingredients* ? (Requirements) 15+ years of Finance leadership experience, including shared services experience with a multinational company or GIC’s 8+ of experience leading and managing people managers Bachelor's degree in Finance/Accounting; masters degree a plus. Strong understanding of finance and accounting operations Demonstrated strength in partnering with global leaders to develop strategies and plans that meet business needs. Outstanding leadership skills and the ability to effectively manage and inspire a team. Proven ability to leverage data insights to track performance and drive business decisions. Excellent communication and influencing skills, including across cultures. Flexibility to work across time zones to enable collaboration across international teams working US time zones. Nice to have experience: working with various billing and collections systems (ex. Zuora, NetSuite, Salesforce) Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more Show less