Posted:1 week ago|
Platform:
Remote
Full Time
Dear Candidates! Greetings from Greet Technologies Pvt Ltd! We have an opening for Quality Analyst. Required Skills: Qualification: Any Graduation Experience: Minimum 1+ years in Quality Analyst (BPO Industry) Salary: 3LPA to 4.5 LPA Shift: Day Shift Location: HSR Layout (Bangalore) Immediate Joining Languages: English + Hindi + Any languages Only Female candidates can apply. Key Skills Auditing calls & provide timely feedback. Should have knowledge in providing feedback & call calibration, monitoring and live feedback. Conduct call audits as per the guidelines of the business. Preparing audit dashboards & reports. Provide regular feedback and coaching based on the performance, Coach outliers on a oneon- one basis, and give feedback to the Team Leader/Manager whenever it's required. Perform quality assurance on defined samples of cases per, day / week / month. Participate in and lead team discussions on the calibration of findings and build consensus. Track and review Quality Assurance observations. Trigger point for process improvements. Foster a culture of collaboration and information sharing for efficient execution build strong relationships with internal clients. Ensure risks & issues are escalated appropriately within the governance structure. Comfortable in Auditing and solving client Escalations. Strong organizational skills and attention to detail with the ability to multitask. Analytical mindset and familiarity with statistical analysis and quality assurance methodologies. The ability to analyze data, problem solve, perform root cause analysis, and propose solutions.
Greet technologies
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Chennai
4.0 - 6.0 Lacs P.A.
Experience: Not specified
2.25816 - 2.796 Lacs P.A.
2.16 - 3.0 Lacs P.A.
Navi Mumbai
4.0 - 5.5 Lacs P.A.
1.8 - 3.0 Lacs P.A.
Salt Lake City, Kolkata/Calcutta
Experience: Not specified
1.68 - 2.4 Lacs P.A.
2.26956 - 2.7156 Lacs P.A.
Taratala, Kolkata/Calcutta Region
1.8 - 3.0 Lacs P.A.
0.25 - 0.25 Lacs P.A.
HSR Layout, Bengaluru/Bangalore Region
0.25 - 0.33 Lacs P.A.
