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Account Process Executive (Voice Process)

0 - 31 years

0 Lacs

Posted:1 month ago| Platform: Apna logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities ● Customer Interaction: Handle inbound and outbound calls to assist customers with financial inquiries. ● Query Resolution: Address and resolve customer issues related to financial products and services. ● Documentation: Maintain accurate records of customer interactions and transactions. ● Compliance: Ensure all interactions comply with company policies and regulatory standards. ● Reporting: Generate and maintain reports on customer interactions and feedback. ● Collaboration: Work closely with other departments to ensure seamless service delivery. Skills: β—‹ Excellent verbal and written communication skills. β—‹ Strong problem-solving abilities. β—‹ Proficiency in basic financial concepts. Preferred Skills ● Experience in the finance industry. ● Familiarity with financial software and tools. ● Multilingual abilities(Englsih+Hindi)

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