BPO Senior Manager

Job Description

Job Title: Senior Sales Manager Experience: 12-15 years Location: Gurgaon (WFO) Shift: UK Shift Job Summary: We are seeking a highly driven Senior Sales Manager with 12–15 years of success in non-technical B2B service sales, particularly within ITES, BPO/BPS, Healthcare, Banking, Logistics, Education, and Commercial sectors. The ideal candidate should bring a well-established industry network, a portfolio of personal clientele, and a strong track record in staff augmentation and no-code/low-code service selling—specifically in business process outsourcing and managed services. This role is not suitable for candidates with a background in technical software or IT product sales. Key Responsibilities: Lead and own end-to-end sales efforts for service-led solutions across industries such as Healthcare, ESG, Travel, Financial Services, and Logistics. Leverage a personal network and existing clientele to generate and close new business opportunities quickly. Promote and sell no-code/low-code, non-technical services and automation solutions tailored to operational or process-driven needs. Scale staff augmentation engagements by placing skilled resources across functions like claims processing, content moderation, customer support, and more. Build and manage long-term relationships with key clients for account retention and expansion. Develop and execute Plans of Action (POA) aligned with sales targets and organizational growth plans. Work closely with delivery and operations teams to ensure smooth onboarding and service execution. Monitor industry trends, client demands, and competitive movement in non-technical service domains. Drive a target-focused approach to closing work orders within a B2B services framework. Key Requirements: 12–15 years of B2B sales experience in service-led, non-technical industries such as BPO, ITES, or managed services. Proven success in staff augmentation, particularly within back-office, operational, and support services. Strong personal clientele and industry network capable of delivering new business opportunities. In-depth understanding of non-tech service delivery and client expectations for process-heavy functions. Strategic mindset with excellent planning, communication, and negotiation skills. Highly self-motivated and capable of independently driving the sales pipeline from prospecting to closure. Note: This is a non-technical services sales role. Candidates with experience in selling software products, SaaS platforms, or technical IT solutions will not be considered. Show more Show less