544 Bpo Operations Jobs - Page 7

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR Saima 9335248912

Roles and Responsibilities Lead a team of BPO professionals to achieve operational excellence, focusing on AHT, Attrition, CSAT, KPIs, SLA, and KRAs. Develop and implement strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction (CSAT). Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements. Analyze performance metrics to optimize workflow processes and improve overall efficiency. Ensure compliance with quality standards and regulatory requirements. Desired Candidate Profile Min 3 years of total experience in BPO in which Min 1year of experience as a Team leader in BPO. Proven track record in controlling attrition rates through effective people management practices. Strong understanding of KPIs such as AHT, CSAT, KRA, SLA, etc. . Excellent communication skills with ability to lead a team effectively.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate/Developer, Customer Service - SME The Subject Matter Expert (SME) is responsible for providing deep product knowledge and guidance to various teams within the organization. The ideal candidate will have extensive experience and expertise in a specific product, allowing them to contribute valuable insights and solutions to complex problems. Responsibilities . Serve as a trusted advisor and resource for the team, offering expert guidance on complex issues and challenges. . Support Tier-1 agents who support customers via Phone, Chat & Email Channels . Develop insightful solutions that meet business objectives. . Stay up-to-date on the latest product announcements, trends, and regulations to ensure the organization remains competitive. . Analyze data, Identify and recommend opportunities for process improvement and optimization. . Mentor and train team members, sharing knowledge and expertise to foster their professional growth. . Collaborate effectively with diverse stakeholders, both internally and externally. . Work independently and as part of a team, managing multiple projects simultaneously. . Contribute to the continuous improvement of the product and its associated processes. Qualifications we seek in you! Minimum Qualifications/ Skills . Bachelor%27s degree (Any) . Experience in a product support related role. (Preferably BPO Operations) . Strong analytical and problem-solving skills. . Excellent communication and interpersonal skills. . Proven ability to work independently and as part of a team. . Passion for continuous learning and staying updated on the latest product developments. Preferred Qualifications/ Skills . Experience in supporting Tech/ Semi Tech processes (preferred) . Travel/Relocation may be required. . Must be able to work effectively under pressure and manage multiple projects simultaneously Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, SLA, etc. Conduct daily huddles, feedback sessions, and performance coaching. Handle escalations and ensure prompt resolutions. Coordinate with internal teams for smooth process delivery. Maintain and share daily/weekly reports with the operations manager. Eligibility Criteria: Minimum 3 years of total BPO experience. At least 1 year of experience as a Team Lead in a voice process (on paper). Graduate in any discipline (mandatory). Strong communication and people management skills. Prior experience in handling e-commerce or customer service voice processes is preferred. Immediate joiners will be prioritized. Salary and Work Details: Package: Up to 4.2 LPA Work Days: 6 days working with 1 rotational off How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723 . If the call is not answered, kindly drop a message mentioning the role. Stay Updated: Join our WhatsApp hiring channel for real-time job alerts: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #TeamLeadJobs #LucknowHiring #VoiceProcess #CustomerSupport #BPOJobs #TeamHandling #OperationsLead #ApplyNow #HiringNow #ShiningStarsRecruitment #WalkInInterview #JobAlert #LeadershipRoles

Hiring for International BPO Location: Mohali Industry: BPO / KPO Job Description: Candidate Requirements: Qualification: 12/Graduate Salary: 16k to 32k + Incentives 5 days working. Fixed weekly off. Cab facility available.

Should be working as TL / AM / DM on papers for Global Insurance process (Prefer P&C) Min FTE should be 10 Excellent communication skills comfortable working with rotational (US) shifts

Needs to have a Customer support Team Leading experience For TL roles, candidate needs to have people management experience (Conducting performance reviews, Appraisal discussion’s, Monthly reviews, etc) in addition to above. Managing a Team to CS to Resolve customer issues and concerns in a professional and timely manner, ensuring a high level of customer satisfaction. Sales Campaigning, Selling, cross-selling, and upselling products to drive additional revenue. Resource Planning, Career planning, Performance Management, Work Force Management, Team SLA/KRA/KPI,CSAT Training. Effectively reviewing & handle client escalations monitor & analyze key performance indicators (KPIs), driving continuous improvement. Experience or knowledge for Messaging/Web chat Experience/Knowledge of Service Levels, Quality and Productivity KPI’s Manage shrinkages. Skills and Qualifications: Strong Business Acumen, Excellent communication, Proactive approach, Team Management, Positive Attitude. ~ Profiling must be : BPO, Chat/Voice LOBDriving KPI’s NPS, CSAT, IR, FCR, Upselling, Sales Promo etc.) Roster, attrition and Feedback, knowledge of client KPI's, Sales/Upselling. Understanding of performance QUARTILES Coaching/Feedbacks, Consequence Management, Understanding of entire Performance Management System. Good experience into Team management- Attendance, shrinkages, KRA, KPI, Attrition management, conflict management etc.

Hiring for a Chat Process Positions available with international BPOs Hiring for International Chat Process salary up to 3-4 LPA Rotational Shift/ 5 days working/ Cabs Available For faster response WHATSAPP cv to HR 79827 39499

We are hiring for chat process and international voice process Freshers and Experience both can apply Walk-in Interview, non voice chat support hiring Night Shift walk in interview Salary up to 25000 Husna 8828629587 Farah 9372154643

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can whatsapp on HR Sneha - 7982985747 || HR Amisha - 9211692787 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer query over chat or voice Salary upto 4LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Charu - 8905812910 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over voice Salary upto 5LPA Minimum 1 year of Experience Required 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Can call/ WhatsApp on HR Shivani- 8949708541 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can whatsapp on HR Divya - 8619304849 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Riya- 8000654400 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Key Responsibilities: Handle data entry and data management tasks accurately and efficiently Process client requests, transactions, or documentation according to company guidelines Validate information for completeness and accuracy Maintain and update records in the system Coordinate with internal teams to ensure smooth process flow Meet daily/weekly productivity and quality targets Adhere to compliance and confidentiality standards Prepare reports or summaries as required Requirements: Proficiency in MS Office (Excel, Word, Outlook) Strong attention to detail and accuracy Ability to work independently and manage time effectively Good written communication skills Prior experience in a backend/non-voice BPO or data processing role is a plus Preferred Skills: Familiarity with CRM or ERP systems Basic knowledge of industry-specific software (e.g., banking, healthcare, logistics) Typing speed of 30+ WPM with high accuracy Benefits: Competitive salary and performance-based incentives Health insurance and other benefits Training and development programs Opportunity to work with a global team Excellent communication and interpersonal skills Candidates with a B.Com, B.B.A, B.A , B.C.A freshers are welcome to apply. Please bring the original physical copy of any of your identification documents for verification. B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Roles and Responsibilities Customer Support Executive / BPO / Call Center / Fresher / CCE JOB (Domestic & International BPO) Profile -CCE & Tele sales 15k -35k Desired Candidate Profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and Benefits Good Incentive and Cab Facility

Roles and Responsibilities Customer Support Executive / BPO / Call Center / Fresher / CCE JOB (Domestic & International BPO) Profile -CCE & Tele sales 15k -35k Desired Candidate Profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and Benefits Good Incentive and Cab Facility

Roles and Responsibilities Customer Support Executive / BPO / Call Center / Fresher / CCE JOB (Domestic & International BPO) Profile -CCE & Tele sales 15k -35k Desired Candidate Profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and Benefits Good Incentive and Cab Facility

Operations Manager - International Chat Process We are seeking a highly motivated and experienced Operations Manager to lead our International Voice Process operations in Baroda, Pune & Mumbai. This critical role demands a proven leader with a strong background in managing large teams within a BPO environment, specifically handling international voice processes and chat processes. The ideal candidate will be adept at driving operational excellence, achieving client SLAs, maximizing revenue generation, and fostering a positive and high-performing work culture. You will be responsible for managing a team of Team Leaders, Assistant Managers, and Deputy Managers, ensuring the delivery of exceptional service and the achievement of key performance metrics. Role & responsibilities Analyze and maintain all Client Service Level Agreements (SLAs), proactively identifying and implementing improvement plans to exceed client expectations. - Cultivate and maximize strong relationships with client partners, serving as a key point of contact for operational matters. - Attend business reviews with the client, presenting performance data and strategic initiatives. - Maximize revenue generation by effectively managing operational costs and contributing to long and short-term financial projects. - This includes meticulous data collection for billable/non-billable hours, accurate forecasting, and active participation in the budgeting process. - Select, train, develop, and effectively manage the performance of direct reports (Team Leaders, Assistant Managers, Deputy Managers) and their respective teams. - This encompasses planning and assigning work, setting clear expectations, providing regular feedback, and ensuring adherence to the organizations policies and legal requirements. - Conduct regular one-on-one meetings to review individual and team performance, providing ongoing developmental coaching and guidance. - Manage and meticulously review critical operational reports, including Attendance adherence, Performance Feedback (PFP), Client scorecards, and comprehensive Metrics management reports. - Analyze trends, identify areas for improvement, and implement effective strategies to enhance performance across all key metrics. - Provide strong leadership and clear guidance to direct reports to ensure the consistent administration of company policies and standards. - Define and implement any necessary corrective actions to address performance gaps and ensure operational targets are consistently met. - Foster a positive and engaging work environment that motivates and retains top talent. - Proactively address and resolve employee relations issues in a professional and timely manner, ensuring a fair and equitable workplace. - Actively participate in cross-functional meetings involving operational support functions such as Training, HR, Quality, Workforce Management (WFM), and Talent Acquisition (TA). - Effectively review information received, collaborate to define robust action plans, and drive continuous improvement initiatives across the operation. Preferred candidate profile Bachelor's or Master's degree in a related field is preferred. - Minimum of 5+ years of overall experience. - Proven experience working in an International Voice Process within a BPO setting. - Minimum 1+ year of experience as an Operations Manager with demonstrable success in managing teams and achieving operational targets. - Must have held the role of "Ops Manager On papers" in a BPO organization. - Preferred: More than eight years of overall experience with at least two years of progressive management experience. - Demonstrated deep understanding and ability to effectively manage and improve key operational metrics. - Proven ability to coach and develop action plans that maximize individual and team performance, providing effective and constructive feedback. - Demonstrated ability to analyze existing work processes, identify inefficiencies, and implement effective improvements. - Willingness to work a flexible schedule to meet the demands of a 24/7 international operation. - Qualification: Graduate / Postgraduate

Key Responsibilities: Monitor calls, chats, and emails to assess agent performance. Provide constructive feedback and coaching. Develop and implement evaluation programs for agents. Analyze training data and maintain feedback records. Conduct weekly calibrations and daily/weekly huddles. Collaborate with Team Leads to drive process improvements. Ideal Candidate: Strong verbal and written communication skills. Team player with problem-solving abilities. Proficiency in MS Office and Google Suite. Analytical skills to interpret and communicate data effectively. Mandatory Requirements: Minimum 2 years of customer service experience, including 1 year as a Quality Analyst. Graduation in any stream. Experience in an International BPO is mandatory.

Purpose of the Job State concisely the aim of the job. This role is responsible for the daily functional management of the Command Center, to ensure that policies and procedures are adhered to, and to achieve contractual and quality SLAs / KPIs and internal targets. To proactively engage, motivate, coach and develop a Team of Command Center Operators. Organization chart Indicate schematically the position of the job within the organization. It is sufficient to indicate one hierarchical level above (including possible functional boss) and, if applicable, one below the position. In the horizontal direction, the other jobs reporting to the same superior should be indicated. Context and main issues – Describe the most difficult types of problems the jobholder must face (internal or external to Sodexo) and/or the regulations, guidelines, practices that are to be adhered to. Manage the day-to-day operational activity of the Command Center Operator and ensure the Team is resourced and trained to meet Client SLAs / KPIs and Customer satisfaction expectations. Effective management and improvement of operational processes. Work with the Account Teams / Site Delivery Teams / Third Party Vendors / Subcontractors to ensure that all reactive work orders and PPMs are scheduled and proactively managed through to completion to provide 100% compliance on site. Excellent understanding of all associated Command Center systems, e.g. telephony, Global Maximo, other required CMMS systems, workforce optimization, etc. Understand and implement the Business Continuity Plan (BCP). Provide Training as required, e.g. systems, Customer service. Main assignments – Indicate the main activities / duties to be conducted in the job. To manage their Team of Operators. To provide support and mentoring for direct reports, guiding and developing their careers. Conduct monthly one-on-one meetings and Employee Performance Appraisals (EPAs) ensuring all actions, development and training needs are documented. To ensure all staff have the necessary training and support to enable them to fulfill their roles in an effective and efficient manner. To determine training and coaching needs by listening to calls and analysing requirements, in line with management requirements. To update the knowledge management system if required. To support the recruitment process. To frequently review operational processes, to seek and implement new and improved ways of working, and to communicate these to the Command Center Team and the Account team. To support the development and benchmarking of systems and processes to ensure ongoing improvement in performance and efficiency. To be flexible and adaptable to change. To handle calls and other Command Centre Operator work when required. To responsibly adhere to the health, safety, environmental and quality standards, policies, and procedures. To engage and work with the colleagues and SMEs to mobilize new Clients / contracts and new services / innovations. To perform all other duties as required. Person Specification – Indicate the skills, knowledge and experience that the job holder should require to conduct the role effectively Minimum of 3 years’ experience in a Command Centre and / or Call Centre environment. Experience in people leadership and the effective running of Teams. Ability to lead a Team in a rapidly changing environment. Ability to handle multiple priorities in a fast-paced work environment. Customer focused and responsive. Demonstrated ability to coach and develop individuals and the Team. Advanced computer skills in MS Office – e.g. Word, Excel. Advanced knowledge of and skills in CMMS applications. Analytical and decision-making skills. Excellent communication skills – verbal and written. Self-motivated, confident, honest and flexible, with a professional work ethic. Relationship building and influencing capabilities. Demonstrated experience in implementing, evaluating, and improving business processes. Technical knowledge or technical background experience would be an advantage. Exceptional attention to detail. Ability to deliver exceptional Customer service to both Stakeholders (internal and external). Self-starter with the ability to achieve results. Demonstrates the Sodexo values and behaviours. A strong commitment to Zero Harm and a strong safety culture.

We are hiring for chat process and international voice process Freshers and Experience both can apply Easy selection, Walk-in Interview, non voice chat support hiring Night Shift walk in interview Salary up to 25000 Farah 9372154643

We are looking for a skilled Senior Executive to lead our Product Management team at Omega Healthcare Management Services Pvt. Ltd., with 2-4 years of experience in the field. Roles and Responsibility Develop and implement product strategies to drive business growth. Collaborate with cross-functional teams to identify market trends and customer needs. Design and launch new products and features that meet customer requirements. Analyze market data and competitor activity to inform product decisions. Manage and prioritize product backlogs to ensure timely delivery. Work closely with stakeholders to gather feedback and improve product quality. Job Proven experience in product management, preferably in the healthcare industry. Strong understanding of CRM/IT enabled services/BPO operations. Excellent communication and project management skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and problem-solving skills. Experience with Agile methodologies and version control systems is desirable.

We are looking for a skilled professional to join our team as a Manager - Delivery Quality at Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have 10-15 years of experience and a strong background in quality management, preferably within the healthcare industry. Roles and Responsibility Develop and implement effective quality control processes to ensure high standards of service delivery. Lead cross-functional teams to identify areas for improvement and implement changes to enhance overall quality. Collaborate with stakeholders to develop and maintain quality metrics and reports. Conduct regular audits and reviews to ensure compliance with quality standards. Provide training and coaching to team members on quality procedures and best practices. Analyze data and trends to identify opportunities for quality improvement. Job Proven experience in quality management, preferably within the healthcare industry. Strong leadership and communication skills, with the ability to motivate and guide teams. Excellent analytical and problem-solving skills, with attention to detail and the ability to interpret complex data. Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines. Strong knowledge of quality management principles and practices, including ISO standards and regulatory requirements. Experience with CRM/IT enabled services/BPO operations is an added advantage.

We are looking for a skilled Senior Manager to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with 13+ years of experience in the field. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement strategies to enhance service quality and efficiency. Collaborate with cross-functional teams to identify and mitigate risks. Analyze performance metrics to optimize processes and procedures. Foster a culture of continuous improvement and innovation within the team. Ensure compliance with industry standards and regulatory requirements. Job Proven track record of delivering high-quality results in a fast-paced environment. Strong leadership and management skills, with the ability to motivate and inspire teams. Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders. Ability to analyze complex data sets and make informed decisions. Experience with CRM/IT enabled services/BPO operations is highly desirable. Strong problem-solving skills, with the ability to think critically and creatively.