Process Associate - Customer Service

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate/Developer, Customer Service - SME

The Subject Matter Expert (SME) is responsible for providing deep product knowledge and guidance to various teams within the organization. The ideal candidate will have extensive experience and expertise in a specific product, allowing them to contribute valuable insights and solutions to complex problems.

Responsibilities

.Serve as a trusted advisor and resource for the team, offering expert guidance on complex issues and challenges.

.Support Tier-1 agents who support customers via Phone, Chat & Email Channels

.Develop insightful solutions that meet business objectives.

.Stay up-to-date on the latest product announcements, trends, and regulations to ensure the organization remains competitive.

.Analyze data, Identify and recommend opportunities for process improvement and optimization.

.Mentor and train team members, sharing knowledge and expertise to foster their professional growth.

.Collaborate effectively with diverse stakeholders, both internally and externally.

.Work independently and as part of a team, managing multiple projects simultaneously.

.Contribute to the continuous improvement of the product and its associated processes.

Qualifications we seek in you!

Minimum Qualifications/ Skills

.Bachelor%27s degree (Any)

.Experience in a product support related role. (Preferably BPO Operations)

.Strong analytical and problem-solving skills.

.Excellent communication and interpersonal skills.

.Proven ability to work independently and as part of a team.

.Passion for continuous learning and staying updated on the latest product developments.

Preferred Qualifications/ Skills

.Experience in supporting Tech/ Semi Tech processes (preferred)

.Travel/Relocation may be required.

.Must be able to work effectively under pressure and manage multiple projects simultaneously

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.