547 Bpo Operations Jobs - Page 20

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Alok- 8448755913 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer query over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can Call/Whatsapp HR Arpit- 9588836462 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Interested candidates can Call/Whatsapp HR ANJALI- 9599575243 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Job Description - Contact Center Coordinator This key position manages a team of subordinates and is responsible for the overall performance of the employees within the Center as well as implementing and managing key objectives. Essential Duties and Responsibilities Required to manage complex and sensitive concerns professionally. Supervise daily Contact Center functions, including inbound/outbound calls, e-mail, and mail services. Assist in the development and implementation of processes, programs and incentives to foster team member growth and development. Coach, counsel and take any necessary corrective actions for behavior or performance not meeting standards. Assign and manage coaching, training and orientation sessions as necessary. Monitor individual, team and contact Center results to identify and act on both positive and negative performance trends to insure attainment of departmental goals and performance targets. Complete administrative duties as necessary, including, but not limited to, posting and tracking of attendance records, approving payroll records, facilitation of Contact Center vacation schedule and preparation in change of status notices as appropriate. Communication and follow-up to insure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions. Assist in effectively managing customer contacts as necessary during peak call load hours. Assist representatives with difficult calls, taking referred calls from customers. Participate in the recruitment and selection process for Customer Service. Manage varying workload and assigned duties. Knowledge, Skills and Abilities Minimum of 5 years management experience Computer skills Microsoft Word, Excel, Outlook and PowerPoint Above average leadership abilities Above average verbal and written communication skills Strong coaching, developmental and motivational skills Ability to work independently as well as with others Oriented to serving the customer Problem solving skills Ability to maintain a positive attitude Ability to take ownership, accept feedback and act upon direction Multi-task oriented Gardening knowledge helpful Works closely with the Global Contact Center Manager Competencies Oral Communication Skills - Rate and clarity of speech, tone and inflection and grammar Written Communications - Spelling Skills, grammar and legible handwriting PC Skills - experience with Microsoft Word, Excel, Outlook, Access and Workforce Management software Composure - Ability to work in high paced environment and ability to deal with upset customers Adaptability - Ability to handle change in routine or workload, available to accommodate flexible hours and environment Exhibits - Ideal Team Player core values of humble, hungry, and smart

Role Summary- We are looking for an enthusiastic Team Leader for International Travel Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 1 years of experience in Team handling with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Interested candidates can share their cv at nidhi.rastogi@igtsolutions.com

Role & responsibilities Providing Necessary Technical Leadership at Account level Driving and Implementing Changes - Ensuring Process Improvements (Re-engineering) Setting Goals/ KRAs for The Process and for Resources Analyzing and Forecasting Business Trends Followed by Planning for The Same Defining and Understanding Client Requirements and Aligning Processes to Fulfil the Same Handling Client Calls - Daily/ Weekly or as Needed Collecting Data for Billing Purposes - Number of Transactions, Production Man Hours Etc. Reviewing and Analyzing Process Metrics for All Processes In The Account Creating and Presenting SMRs Every Month Creating and Sending Monthly Reports to Senior Management Signing Off Daily Dashboards Resource Estimation/ Planning On a Regular Basis Developing Retention Strategies Conducting Skip Level Meetings Ensuring QMS Compliance for All Processes Handled - Following of Quality Processes Thoroughly - Checklists, Standards Etc. Coordinating Billing Activities with Finance Department Creating And Updating The Process Plan Preferred candidate profile Minimum 10 years of industry experience Hands-on experience with ORM (Online reputation Management) Minimum 2+years experience of leading a Complaints Management Desk / L3 in an International Contact Centre Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit. Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model. Perks and benefits GLIP, Mediclaim

Hiring for Indias Leading B2B / E-commerce Company Process Designation: Team Lead Experience: 2 to 5 Years Minimum Qualification: A minimum of 65% marks in 10th, 12th, and graduation Location: Noida JOB DESCRIPTION Organize and manage a small team of 7-8 project delivery executives. Teach and train team members on various process strategies. Fulfill Catalog needs as per Client Demand and Organization SOP. Prior Knowledge/Experience on an E-commerce platform will be a plus. Good knowledge of web applications and their functioning (Internet, Search Engines, Digital Marketing, etc.). Applicant should possess strong Email handling skills. Provide strategic initiatives and recommendations for improvements and systems enhancements of the process. Ensure objectives are achieved within given time frames, meeting or exceeding support requirements. Collect success metrics and prepare reports to identify work accomplishments of the team. Coordinate the preparation, presentation, and communication of work-related information to the Manager. Requirements: Looking for candidates from Delhi/NCR only or ready to relocate. Candidate should be proficient in written and verbal communication skills. Report Management and data handling (Basic Excel skills).es If you are interested please share your resume on hemlata.1@indiamart.com or contact 8923034339

**MALE CANDIDATES ONLY** Tech Mahindra is hiring Customer Support Associate(Backend Process) Job details & Requirement: Excellent communication skills. Minimum 2 Years of experience will be considered. Banking/Email/Excel knowledge is mandatory. 5 days working with Rotational shifts & week-offs. SHIFTS: 24*7 working window for Males SALARY: Upto 3.70 LPA (Basis on experience and last drawn salary) Interview Venue: A8, Knowledge Boulevard Sector 62, 1st Floor, Tech Mahindra, Near IMS College Noida, Nearest Metro Station Noida Electronic City. How to Apply? Interested candidates can drop their updated Resume on below mentioned email ID or can directly Walk-in at above mentioned address. Contact person:- HR Shreya Singh:- 9897146778

ICCS Limited is expanding and looking for 500+ professionals for our Insurance Non-Par Products vertical! If you have experience in the insurance domain and are ready to grow with a dynamic team this is your opportunity! Role: Insurance – Non Par Products Location: A91, Sector 2, Noida, UP – 201301 Shift: General Shift Weekly Off: Sunday Salary Max Package , 6 Lac ...Role is for Executive Operations ... Contact: hr.calling@iccs.in Join us and be a part of our growing success!

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

Job Title: Telugu Customer Support Representative Location: Kochi Job Description: Handle customer calls, emails, and chats in Telugu & English . Resolve queries and provide support. Maintain customer records. Requirements: Fluent in Telugu , basic English. Good communication skills. Basic computer knowledge. Benefits: Salary + Incentives Training & Growth Opportunities Apply now! Job Type: Full-time Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Language: Telugu (Required) Work Location: In person share resume to [HIDDEN TEXT]

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR umair 9892872209

Role - The incumbent will oversee operations in a premium contact center & back-office environment, ensuring the achievement of revenue targets and maintaining high levels of service quality. The role requires strategic planning, crisis management, and effective account management. The individual will be responsible for managing a large team across different accounts, ensuring adherence to SLAs, and implementing quality assurance measures. This position demands a seasoned professional with experience in processes for US-Healthcare industry, capable of leading operational excellence in a dynamic, fast-paced setting. Job responsibilities - Must haves; Manage and lead a team of 300+ members with a direct span of control of 3 - 6. Oversee account management and revenue generation activities. Ensure SLA maintenance and quality assurance across operations. Develop and implement strategic planning initiatives. Handle crisis management and problem-solving activities. Collaborate with senior management to align operations with business goals. Monitor and analyze performance metrics to drive improvements. Foster a positive work environment and team culture. Desired; Work experience in a Voice program from premium contact centers. Minimum 3 years of experience as a Sr. Operations Manager in healthcare processes. Criteria's - Must haves; 15 20 years experience managing a team size of 300+. Graduate from recognized/full time college. Exposure to Six Sigma/Lean preferably with YB/GB certification. M roven track record in account management, process/SLA management and revenue. M Desired; Strategic planning and crisis management skills. Quality management. Shift timings - US Shifts Kindly share your updated CV on vrushalid@hexaware.com

Role: Team Lead Operations (International Voice Process) Location: Bangalore CTC: Up to 6.4 LPA Immediate joiners Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality. Operational Management: Manage daily operations to ensure efficient workflow and resource allocation. Handle escalated customer issues and complaints. Collaborate with other departments to resolve complex issues. Reporting: Prepare and present regular performance reports to senior management. Analyze trends and identify areas for improvement. Recommend and implement process improvements. Training and Development: Identify training needs and coordinate training sessions. Foster a culture of continuous learning and development within the team. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain up-to-date knowledge of industry trends and best practices. Requirements: 4-5+ years of International BPO experience, with at least 1 year in team lead role (on paper). Strong communication and interpersonal skills. Flexible to work in shifts.

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Mahak- 9997702208 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

BPO Training Manager -Chandigarh MUST HAVE EXCELLENT LEADERSHIP AND PRESENTATION SKILLS MUST HAVE 12 YEARS OVERALL AND 6+ TRAINING DOMAIN EXPERIENCE MUST BE FINE WORKING IN ROTATIONAL SHIFTS GRADUATION IS MUST SALARY UPTO 14 LPA

Cogito is currently working on Artificial Intelligence applications in Annotation work and is looking to engage with candidates to participate in ongoing projects. Total Openings: 70 Work Type: Back Office Designation: Data Annotator/Back Office Executive Gender: Male/Female CTC: DAY: Rs, 13,900 Per Month NIGHT: Rs, 15,900 Per Month Extra Benefit: Yearly bonus Location: Sector 2, Noida NOTE: Freshers are eligible. Direct Walk in Interview dates: 22nd-26th May'25 Interview Time: 9:00 am to 5:00 pm Interview Venue - Cogito, A-83, Sector 2 Noida Contact HR Department ----- Regards Team HR

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Jyoti- 9214555567 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Roles & Responsibilities: Provide transaction processing support to clients. Perform a variety of transactions ranging from data entry, updating records, clear data flow exceptions and data management. This discipline requires the Processors executing the transactions to operate within the set of guidelines and apply ""directional"" decision making. They are expected to efficiently pull out/verify/update information and close transactions in prescribed formats on the internal systems. They are expected to gain more knowledge once they start to handle different scenarios. They typically go through process training prior to production. Role holders have limited authority to apply independent judgement, conform to procedure and taken specific action limited to the transaction. Competencies Required Ability to learn the relevant process as per the specified plan & undergo future cross trainings as per the business requirement. Possess basic communication skills written & oral. Demonstrate working knowledge on MS Office applications. Analytical skills & Logical reasoning. Basic keyboard skills Ability to work in a team – be a team player. Be result oriented and quality conscious. Have a customer centric approach. Regards, Lenin lenin.nd@atos.net

1. You need to caters all the inquires that are received through social media. 2. send quotation to relevant customers. 3. send mails to internal departments.

Email your resume to: Swathi@wissenpro.com Key Qualifications: Extensive experience in quality management Graduate-level education Proficiency in creating and utilizing advanced Excel dashboards and 7 QC tools Strong analytical, communication, and presentation skills Hands-on expertise in Google Suite and MIS/reporting Proven track record in leading support teams, driving analysis, and proposing process enhancements Strategic project management encompassing planning, coordination, estimation, reporting, and execution Collaborative approach in integrating with diverse teams and stakeholders for project success Expertise in identifying efficiency initiatives, workflow improvements, and strategic enhancements Proficient in preparing executive-level presentations and detailed project requirement documents

Email your resumes: Khushi : | Khushi@wissenpro.com Raveena : Raveena@wissenpro.com Apply now! Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.

Hello Folks, Greetings From ShiningStars ITPL We are seeking a highly motivated and experienced Team Leader to oversee an Ecommerce Process team. As a Team Leader, you will be responsible for leading and guiding a team of BPO professionals who provide crucial support for ecommerce clients. Your primary focus will be to ensure the efficient and effective delivery of services, maintain high levels of customer satisfaction, and drive team performance to meet and exceed targets. Location: LUCKNOW CTC: Max. 4 LPA Requirements: Minimum 3 years of experience in a BPO including 1 year as Team Leader on Paper with a specialization on ecommerce processes. Proven experience in a team leadership role, demonstrating the ability to motivate and guide a team to achieve targets. Strong understanding of ecommerce operations, including order processing, customer service, and related processes. Excellent communication skills, both verbal and written, with the ability to interact effectively with team members and clients. Strong analytical and problem-solving skills, with the ability to identify issues and implement effective solutions. Ability to work in a fast-paced and dynamic environment, managing multiple priorities effectively. Strong organizational and time management skills. A customer-centric approach with a focus on delivering high-quality service. Responsibilities: Lead and supervise a team of ecommerce process associates, providing guidance, coaching, and support to ensure optimal performance. Monitor team performance metrics (e.g., quality, efficiency, customer satisfaction) and implement strategies for continuous improvement. Manage daily operations of the team, including workflow management, task delegation, and ensuring adherence to processes and procedures. Serve as a point of escalation for complex issues and provide timely and effective resolutions. Conduct regular team meetings to communicate updates, share best practices, and address any challenges. Identify training needs within the team and collaborate with the training department to facilitate development opportunities. Conduct performance evaluations and provide constructive feedback to team members to foster growth and development. Ensure compliance with client-specific requirements and quality standards. Analyze performance data to identify trends and areas for improvement, and implement action plans accordingly. Foster a positive and collaborative team environment, promoting engagement and motivation. Collaborate with other departments to ensure seamless service delivery and resolve cross-functional issues. Assist in the recruitment and onboarding of new team members. Prepare and present regular reports on team performance and key metrics to management. Feel free to connect over call or share your resume on WhatsApp @ 9569433682 (Indrajeet) to get your interview aligned. Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh #bpo #jobs #employment #vacancy #hiring #lucknow #uttarpradesh #ecommerce #jobsearch #naukri #expereince #corporate #companyjobs #mnc